Safety & Security
Q.

What security measures are in place onboard?

A.

Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.

To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

Passenger Bill of Rights
Q.

What is the Cruise Industry Passenger Bill of Rights?

A.

Members of the Cruise Lines International Association are dedicated to the comfort and care of all passengers on oceangoing cruises throughout the world. To fulfill this commitment, Celebrity Cruises has agreed to adopt a set of passenger rights known as the Cruise Industry Passenger Bill of Rights.

See what the Cruise Industry Passenger Bill of Rights offers you here

Onboard Purchases
Q.

How do I pay for onboard purchases?

A.

All items on board ship are priced in U.S. Dollars and we operate a ‘cashless’ system. Simply validate your Celebrity SeaPass account with an acceptable credit card at the cruise check-in desk or during online check in. Then you can sign all onboard purchases to your account. At the end of your cruise you will receive an itemized statement.

You will be charged in the currency of your credit card company based on the current exchange rate. SeaPass accounts may also be settled in cash but not personal checks or any currency other than U.S. Dollars.

There is a cash machine on your ship which dispenses U.S. Dollars (USD $5 fee per transaction), and Euros (€6 fee per transaction) for European sailings. Bring a small amount of local currency for expenditure ashore. We also recommend that you take sufficient funds in USD $ travelers’ checks which may be cashed on board in small amounts.

We accept the following credit cards on board Celebrity Cruises ships: Visa, MasterCard, American Express, Discovery and Diners Card. We don’t accept American Express Traveler Check Cards or any other pre-paid cards or Maestro/Switch cards.

While you are onboard, your spend will be authorized at the close of business each day. Your card provider, as part of their standard procedures, may retain these authorizations (also known as ‘hold charges’) for up to 28 days which are outside of the control of RCL Cruises Ltd. For this reason, you may wish to set up a cash-only account or register a credit card rather than a debit card at the start of your sailing. You may also wish to contact your bank at the end of your cruise to assist with any outstanding authorizations. Final settlement of your account will take place at the end of your cruise. If you are traveling on consecutive cruises, your bill will be settled at the end of each cruise.

Blue Chip Club
Q.

What benefits does the Blue Chip Club offer?

A.

The Blue Chip Club offers a variety of benefits ranging from a personal land-based coordinator to assist you with any bookings, to onboard benefits, including free slot play/table promo chips, the ability to use your earned casino points for food and beverages or at our Canyon Ranch SpaClub®, as well as many others.

Q.

How long is my tier benefit valid for?

A.

Your earned tier is valid for any sailings you take between March 2017 and June 2018. Should you earn enough tier points during the March 2017 and June 2018 period, your new earned tier benefit will continue for another 18 months (through December 2019).

Q.

How will the ship know my tier upon boarding?

A.

Your earned tier will be printed on your SeaPass® card directly under your Captain's Club tier.

Q.

What if I cannot visit during the review period? Will I be downgraded?

A.

Unfortunately, yes. Tier assignment is based on gaming in the Fortunes Casino over the review period (January 2017 - June 2018). We will review special circumstances out of your control that may affect your ability to sail on a case-by-case basis.

Q.

Where can I check my tier?

A.

We're launching a website where you can check your tier near the end of 2017. In the interim we'll be happy to assist you. Please email the Blue Chip Club Office at bluechipclub@celebrity.com, or call 1-866-461-7170 Monday to Friday from 9AM – 7PM EST.

Q.

How do I get into higher tiers?

A.

Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass® card into a slot machine card reader, or present it to a table games employee.

Q.

Can I use my tier benefits on any ship in the Celebrity Fleet?

A.

Yes, except on Galapagos sailings. Your sailing benefits are on a ‘per sailing’ basis, meaning the more you sail with us, the more often you will be able to use your benefits.

Q.

What if I play enough to earn a higher tier during a sailing?

A.

Onboard benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.

Q.

How do I check my tier points during a sailing?

A.

The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many will need to be earned to reach a higher tier.

Q.

How do I use my redeemable points?

A.

During casino operating hours, simply visit the Casino Cage for any and all point redemptions.

Q.

What is a tier point?

A.

Tier points are used to calculate the tier you qualify for. They accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level, and the more per-sailing benefits.

Q.

How do I earn a tier point?

A.

Tier points are earned when gaming: 1 tier point is earned for $1 wagered on a slot machine; $2 wagered on a video poker machine; or for every $8 in table games play, regardless of game type. Remember to insert your SeaPass® card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.

Q.

How do I earn a redeemable point?

A.

Earning a redeemable point has never been easier. Simply insert your SeaPass® card into any slot machine card reader or present your card to your table games team member to be rated. 1 point is awarded for every $5 wagered on a slot machine and $10 on a video poker machine.

Q.

Where am I able to redeem my points?

A.

Redeemable points can be used to convert to free slot play, promo chips, or for other goods and services onboard including the retail shops, food and beverage locations, or the Canyon Ranch SpaClub®.

Q.

Can I save my redeemable points for future sailings? Do they expire?

A.

We encourage you to use every point earned on each sailing to get the most out of your experience as unused points expire at the end of each sailing.

Q.

Can I use my points for free slot play or table promo chips?

A.

You sure can. Earned redeemable points can be used to convert to free slot play or promo chips.

Q.

How much are my points worth?

A.

50 earned points equates to $1 in spendable dollars onboard.

Q.

How do I redeem my annual cruise benefit?

A.

Feel free to email the Blue Chip Club office or call 1-866-461-7170 Monday to Friday from 9AM – 7PM EST. We’re here to answer any questions you may have and are happy to assist.

Q.

I am ‘Sapphire’ tier and my partner is ‘Pearl’ tier. Do we both receive the tier benefits or just one of us?

A.

Each guest is viewed independently, so you both receive benefits based on your individual earned tiers.

Q.

Do I still earn a rebate incentive?

A.

With all the great new benefits we have rolled out as of April 2017, the rebate incentive will no longer be available to earn. For any rebate earned prior to April 2017 we will issue the larger of the two amounts (prior earned rebate amount versus loyalty tier benefit free play/promo chip amount). Keep a look out for many more onboard promotions and tournaments that we'll be adding to the calendar.

Q.

Are there reciprocal benefits with Captain's Club, Crown & Anchor, or Casino Royale?

A.

Currently there are no reciprocal benefits, but we’re considering instituting them in the future.

Q.

Do I earn comps in addition to my tier benefits?

A.

Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailing’s gaming action. The tier benefits are in addition to anything you earn onboard.

Q.

How do I redeem the onboard benefits?

A.

All your onboard benefits are automatically added to your guest folio for immediate use as soon as you embark.

Q.

Do I need to be on the same sailing for my friends to use the ‘Friends and Family’ discount?

A.

Yes, the Friends and Family discount is only valid for your friends and family on a sailing they join you on.

Q.

Who do I contact for more information?

A.

Feel free to email the Blue Chip Club office or call 1-866-461-7170 Monday thru Friday from 9AM – 7PM EST. We’re here to answer any questions you may have and are happy to assist.

Onboard Casinos
Q.

Can I use my SeaPass® card? How much can I withdraw?

A.

Yes, if a credit card is on file, you can withdraw up to $2,000 per day for the casino.

Q.

What are the hours of operation?

A.

Generally, the casinos open when our ships enter international waters and close when ships are in port. For specific hours, check Celebrity Today during your cruise.

Q.

What are the age requirements?

A.

Guests 18 or older are welcome to play in our casinos, except for Alaska sailings, where guests must be at least 21 to play.

Q.

Is smoking allowed?

A.

For the health and comfort of our guests, smoking is not permitted in the casinos, although it’s allowed in designated outdoor areas.

Q.

How do I learn about gaming tournaments?

A.

Check your Celebrity Today to find out about gaming tournaments on board. Most Fortunes Casino tournaments have an entry fee.

Q.

What is the minimum bet?

A.

Minimum bets on slots are $0.01. Minimum bets on tables are $5.

Q.

Can table limits be increased?

A.

Yes, you can request custom limits from your Fortunes Casino staff.

Q.

Do you offer lessons?

A.

Yes, Fortunes Casinos offer complimentary lessons, so you can learn how to play slots and table games. Check Celebrity Today for the schedule.

Q.

Can onboard credit be used in casinos?

A.

Yes, as of July 1, 2015, onboard credit can be used in our casinos.

Q.

Is there a transaction fee in the casinos?

A.

Yes, a 5% transaction fee will be applied on your SeaPass® card. We also have an ATM with a Bank Atlantic fee.

Q.

What currency is used?

A.

Our casinos use the U.S. dollar.

Q.

Is my play tracked?

A.

Yes, casino play is tracked when you use your SeaPass® card at the tables or slots.

Q.

How do I apply for a line of credit?

A.

To open a line a credit, call Fortunes Casino at 1‐866‐461‐7170 or email us at fortunescasinocredit@celebrity.com.

Q.

Ques here!

A.
Answer here!
Zika Virus
Q.

What should I know about the Zika virus before sailing?

A.

On January 15, 2016 the US CDC upgraded their travel notice for Zika virus to Alert Level 2 (practice enhanced precautions). Zika virus is transmitted by mosquitoes, and symptoms include fever, headache, red eyes, rash, and joint pain. The illness is usually mild and lasts between 2-7 days. However, the alert specifically references women who are pregnant or who are trying to become pregnant. Centers for Disease Control and Prevention. The notice currently only affects specific cruises calling in to certain Caribbean, Central America, and South America countries. However, the situation is evolving so please regularly check the affected areas via the following link: Centers for Disease Control and Prevention. Guests are reminded to take enhanced precautions against biting insects by covering exposed skin, and using insect repellent. Comprehensive health information can be found at:Centers for Disease Control and Prevention

Benefits of Booking Onboard
Q.

Are there any benefits to booking my next Celebrity Cruises vacation while I'm onboard?

A.

Yes, there’s no better time to book because you have two options and get a rich and flexible special offer:

Cruise Now

Allows you to choose a specific ship and sail date and provides the richest onboard credit offer available in the program. Plus, your Cruise Now offer is combinable with one other offer available from the time you book until your final payment is due on your sailing. Simply choose the offer you want to apply to your sailing and give us (or your travel agent) a call. And, if another offer comes along that you’d rather apply to your sailing—no problem. Give us another call, and we’ll update your offer with no penalties or changes made to your sailing.

Your Cruise Now offer includes:

  • $100 reduced deposit per person
  • Onboard credit up to $500
  • Choose the stateroom you want
  • Combine your Cruise Now offer with 1 other offer
  • Flexibility—you may cancel your sailing up to 75 or 90 days prior to your sail date

Cruise Later

If you don’t know when or where you want to go, take advantage of our new Cruise Later vacations for the most flexibility. And, you can combine your Cruise Later offer with another offer. Simply book on board, and when you decide where and when you want to vacation next, give us or your travel agent a call.

New to the Celebrity Future Cruise Vacations program is the ability to gift a Celebrity vacation to family and friends. Book a Cruise Later vacation (up to three) and give them to someone you know will love a modern luxury vacation. They’ll also receive the Cruise Later offer and can combine it with another offer. Just like you, when they decide they want to experience their vacation, they simply give us (or their travel agents) a call to complete the booking. Your Cruise Later offer includes:

  • $100 reduced deposit per person
  • Onboard credit up to $200
  • Combine this Cruise Later offer with 1 other offer
  • Reserve up to 3 vacations
  • Transferable to anyone
  • Cruise Later bookings never expire

So, when you’re on your Celebrity vacation, stop by our Celebrity Future Cruise Vacations Center and let us help you plan your next vacation.

 

Stateroom Amenities
Q.

Is my stateroom furnished with amenities that I don’t need to pack?

A.

All stateroom bathrooms are equipped with soap, shampoo, conditioner and a wall-mounted hair dryer. All ships in our fleet have at least one North American and one European outlet in every stateroom. Millennium Class and Solstice Class ships each have multiple North American and European outlets.

Steamers or irons are not allowed onboard. However, there is a full laundry and dry-cleaning service available onboard for reasonable rates.

Regular service, picked up before 9AM - returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

All suites have a safe located in the closet. All staterooms have a safe behind the desk mirror or in the closet.

Foreign Exchange Rate
Q.

Where does Celebrity Cruises get the foreign exchange rate they use?

A.

Celebrity Cruises uses daily market rates published by Bloomberg, a reputable, New York-based financial service company.

Q.

When is the foreign exchange rate set?

A.

The foreign exchange rate is generally set on the last business day prior to debarkation.

Q.

Is the foreign exchange rate or international currency exchange better than what my bank will charge me?

A.

Banks typically use foreign exchange rates set by Visa or MasterCard, but could set their own exchange rates. Most banks will also charge an international currency exchange fee.

Q.

Is there a currency conversion surcharge for foreign currency exchanges onboard?

A.

Yes, a currency conversion surcharge will be included for all foreign currency exchanges for sailings beginning on or after October 1st, 2013. Fees subject to change.

Cell Phone Service Onboard
Q.

Will I have cell phone service while on my cruise?

A.

While you're on the cruise you can use your cell phone to make and receive calls, send and receive text messages, access email and surf the web. To stay connected while at sea, remember to pack your phone charger. Cellular service is available once the ship enters international waters. When you're at sea and the system is on, depending on the type of phone you have, you will see "NOR18," "901-18" or "cellularatsea" on your mobile display. You will be billed at international roaming rates, and charges will show on your monthly cellular bill from your home carrier.

For questions about your service, rates or billing, please contact your home carrier.

Note: Wireless Maritime Service provides the cellular service onboard all Celebrity ships.

Medical Facilities Onboard
Q.

What kind of medical facilities are available on the ship?

A.

We have a minimum of one fully licensed physician, and a minimum of two licensed nurses onboard every ship. Types of medications kept onboard are limited, and you must bring an adequate supply of any medications you may need on your cruise. If you require seasickness medication, it is available at the Guest Relations Desk.

Packing Last night of the cruise
Q.

How do I need to pack for the last night of my cruise?

A.

The last night of the cruise you need to pack all of your bags EXCEPT the clothes that you will be wearing the following day, your toiletries, and your nightclothes. Please make sure that your bags are outside of your stateroom by 10 PM.

Onboard Credit
Q.

Where can I use my onboard credit?

A.

Onboard credit received from Celebrity Cruises can be used almost anywhere on board to enhance your vacation—specialty dining reservations, beverage packages, shore excursions, spa services.

Religious Services Onboard
Q.

Are religious services available on board?

A.

Celebrity ships offer religious services for Catholic and Jewish faiths, as well as, Interdenominational services during major religious holidays (see detailed information below). Guests of all faiths are able to host their own spiritual fellowship or group gathering by inquiring with the Guest Relations Desk onboard.

Catholic Mass: A Roman Catholic Priest will conduct daily mass during Lent, Palm Sunday, Easter Sunday, and Christmas Day.

Interdenominational Services: A Minister will conduct services on Easter Sunday and Christmas Day.

Jewish Services: A Jewish Rabbi or Cantor will conduct services during Passover, Rosh Hashanah, Yom Kippur, and Hanukkah.

In-Port Religious Services: Please check with the Guest Relations Desk for information pertaining to your respective faith. Due to the varied itineraries, each ship has religious services information for local houses of worship.

Holy Land Voyages: A Roman Catholic Priest will conduct Daily and Sunday Mass during each Holy Land cruise. A Jewish Rabbi or Cantor will conduct Friday evening Shabbat Service during each Holy Land cruise.

Celebrity's Alcohol Policy
Q.

What is Celebrity's Alcohol Policy?

A.

The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Celebrity Cruises may modify this policy which may also require parent/guardian request/authorization. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.

For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.

No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises cruise vacation.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

Cruise Industry Regulations
Q.

Who regulates the cruise industry? Is the cruise industry regulated?

A.

The cruise industry is a heavily regulated industry, and the safety of our guests and crew is always our highest priority

All cruise ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that mandates global standards for the safety and operation of cruise ships through adoption of treaties, regulations and resolutions, codified in the Safety of Life at Sea (SOLAS) Convention.

Safety-related regulations and requirements are rigorous - and we often go substantially above and beyond what is required; for example, carrying backup mechanical, navigational and safety provisions.

Our ships' crews undertake extensive training, certification, drills and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures.

Our vessels, regardless of where they sail in the world, comply with the U.S. Cruise Vessel Security and Safety Act (CVSSA) requirements, including railing heights, access control, closed circuit TV, medical preparedness, crime allegation reporting and crew training. Our own requirements generally exceed those specified within the CVSSA. We work closely with regulatory authorities to improve safety laws, and regularly participate in discussions and studies to inform legislators of current practices and offer our perspective on regulations and standards to assure safety.

Flag State authorities and other maritime safety regulatory bodies, such as the U.S. Coast Guard, from each country our ships visit also regularly inspect our ships. Their examinations focus on life-saving equipment and safety and environmental protection items and these officials have the authority to prevent our ships from sailing if we fail to adhere to regulations. In addition to these inspections, ongoing system of internal as well as external (independent) marine expert audits also helps us remain vigilant, safely operate our ships and maintain effective systems.

Security Onboard
Q.

Does the SeaPass card include security features?

A.

Before our guests board their ship, they are issued a SeaPass card that is used to check their identity each time they board and leave the vessel. It is also used to gain access to their cabin, as a form of identification, and to make onboard purchases. The card is linked to electronic data, including the guest's photograph to assist with onboard activities such as verifying the guest's identity when they leave and return to the ship.

Q.

Do you have security cameras onboard and, if so, where are they located?

A.

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new and beneficial technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

Q.

What type of background investigation is conducted of your passengers?

A.

Identifying information for every guest is obtained by Celebrity Cruises prior to sailing. This information is verified during check-in and any discrepancies must be resolved before boarding. This process includes prior screening against an internal corporate watchlist to detect whether any guest has been involved in prior incidents on any of our ships. Some forms of prior cruise behavior may make a guest ineligible to sail with Celebrity in the future. On cruises that embark in a US port, we are required to submit guest names to government officials for their screening. Some other countries also require similar checks.

Q.

What type of background investigation is conducted of your crewmembers?

A.

Celebrity crewmembers undergo a layered vetting process that includes the following:

Hiring agencies, identifying potential candidates from more than 100 countries, assist Celebrity Cruises in obtaining background information on potential crewmembers. This includes information from local police officials such as any criminal history. Prospective crewmembers are also interviewed to further assess their suitability for employment and undergo medical evaluations to ensure their fitness for duty.

Crewmembers (other than US or Canadian nationals) must also obtain US work visas and undergo US State Department screening prior to working on any Celebrity cruise ship. The majority of our crewmembers join our ships in US ports. This requires them to also enter the US via a border check point (airport immigration checks, etc.) and undergo government interview and verification prior to admission.

Subsequent to employment, crewmembers' names are included in ship manifests provided to the US Customs and Border Protection agency prior to each departure and re-entry into the US. As designed, this manifest is checked against various government databases. Some other countries require similar manifest reports and conduct similar checks. These recurring government database checks are unusual in the business world and aid in ensuring our crewmembers uphold our highest standards of personal fitness for duty.

Q.

Are staterooms safe?

A.

Yes, staterooms are built to international standards for fire safety and are equipped with audible smoke detectors and fire suppression systems. In addition, stateroom doors are equipped with a deadbolt lock for your safety and privacy while occupying the room and a door viewer (peephole) to allow you to better identify anyone seeking to enter the stateroom. You are encouraged to secure valuables in your stateroom safe. Stateroom security is a shared responsibility. Stateroom security devices, when properly utilized, provide a high degree of security.

Verandas and railings represent an important safety feature on our ships. Even though our verandas and railings exceed the height requirements of similar shore-side features, it is important that you not climb or sit on railings for your own safety. Doing so may result in injury and is a violation of our Guest Conduct Policy, possibly resulting in your removal from the ship.

Q.

Are the verandas and railings safe?

A.

Verandas and railings represent an important safety feature on our ships. Even though our verandas and railings exceed the height requirements of similar shore-side features, it is important that guests not climb or sit on railings for their own safety. Doing so may result in a guest being injured and is a violation of our Guest Conduct Policy, possibly resulting in the guest's removal from the ship.

Q.

What can I expect if my cruise vacation is interrupted by an unforeseen event and I need to disembark the ship during the cruise?

A.

Although emergencies rarely occur, Celebrity has Care Team personnel available to provide the necessary physical, emotional, and logistical support to a guest who experiences an unplanned emergency disruption to their cruise vacation.

Q.

What is the most effective way to report a crime or emergency situation while at sea?

A.

You may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone to report an emergency. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

Q.

Is there crime onboard?

A.

The safety and security of our guests is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that guests exercise the same level of precaution as they do in social settings on land.

Q.

How can I identify a member of the Security Team?

A.

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them. In an emergency situation, you may reach them by calling the onboard emergency telephone number from any ship (house) phone. Further details can be found inside the front cover of the Guest Services Directory, which is located in each guest stateroom.

Q.

What training have the Security Officers received?

A.

Security Officers receive a variety of specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

Q.

Are there Security Officers onboard?

A.

Yes. The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by a Security Officer. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors and Security Guards.

For additional information, visit our Safety & Security Page

Emergency Preparedness Onboard
Q.

What kind of fire suppression training do crew members receive?

A.

While the ship's officers and security team receive specialized training, every crew member must participate in safety and security training modules, so that they are prepared to respond quickly and effectively in the event of an emergency. We also conduct weekly, monthly and annual drills on all our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and each ship has highly trained personnel onboard who can effectively respond to and manage a report of a fire.

Q.

What kind of fire suppression systems are installed on your ships?

A.

Even though fire risk is minimal, fire suppression systems are installed throughout all areas of the vessel. The primary fire suppression system on most ships converts water into a mist state that presents more surface area for smoke and heat to be absorbed. Water mist systems are very effective and also safe for people who may be near them when they are activated. In areas such as engine spaces and galleys, we have installed both water mist and CO2 systems. In addition, we have gone Above and Beyond Compliance with regulations by installing foam systems in various technical areas and wet chemical extinguishers in all of our galleys, that are especially effective in the case of oil based fire.

Our ships are also equipped with an extensive series of fire sensors, which are monitored by crew members on the bridge and in the engine control rooms. If a fire detector indicates there may be a fire onboard, response personnel are immediately dispatched to the area to evaluate the situation. If indicated, mobile firefighting groups respond, outfitted with full firefighter gear, breathing apparatus and special heat-seeking systems that use thermal-imaging cameras. These cameras (both hand-held and helmet-mounted) help to quickly identify the source of a fire and to locate any people who may be in the affected area. Responding crew also have access to an Impulse Fire Extinguisher (IFEX), which shoots a blast of water using pressurized air and is ideal for rapid response in quickly suppressing a fire. With these tools, our highly trained personnel on the bridge and on the scene can manage fire-related situations effectively.

Q.

What fire preparedness systems and procedures does Celebrity Cruises have in place?

A.

Although all of our vessels are equipped with advanced fire detection and suppression systems, fire safety really begins with prevention. Our ships are constructed and outfitted to comply with stringent international fire safety regulations, including requirements for fire integrity of bulkheads (walls) and windows and fixtures onboard (such as furniture and carpets). Our ships are inspected throughout construction by third-party safety inspectors from recognized classification societies and port state safety agencies like the U.S. Coast Guard.

Q.

Does the Master Captain have the only say on what happens with a ship?

A.

The Captain is in charge of a ship however, we practice Bridge Resource Management (BRM) - and part of that is to encourage personnel on the bridge to question and when necessary, challenge the Captain.

Q.

What type of licenses do your Captains have? What makes someone qualified to be Captain?

A.

Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea. Officer's licenses are issued by their home countries, and each country has their own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watchkeeping). STCW is an IMO standard similar to SOLAS, only it's for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watchkeeping. Beyond licenses, each officer needs a license endorsement from the Flag State of where the ship is registered. The endorsement is an acknowledgment that the officer's national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watchkeeping requirements. Besides the required training, we also send our officers to our company's required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training. There are usually two or three levels that lead up to a Master - Unlimited license ('Unlimited' means any size of ship). Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.

Q.

How many Captains does each ship have? Do some ships have more than one Captain?

A.

Each ship has two dedicated Captains assigned to it. Each Captain alternates their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.

Q.

How are Captains appointed and what are their qualifications?

A.

Our Captains are typically selected and appointed from within our own fleet. They have to have a marine license (at the level of Master - Unlimited Tonnage) and most of our Captains have approximately 15 years of experience before promotion to Captain. There are also many various marine training courses and examinations that they are required to take throughout the course of their career as an Officer. All of our Captains hold a Master - Unlimited license. On our ships, we require the Captain and the Staff Captain to hold a Master - Unlimited license. At any given time, we can have a few Officers who have met all the requirements and are ready to be Captains, but they continue as staff captains until a Captain position opens up. The final step in the process to be promoted to Captain is an interview with our shoreside leadership team. Most of our Captains have approximately 15 years of experience before they are promoted to Captain. Currently, each of our Captains has an average of 25 years of experience on the seas.

Each ship has two dedicated Captains who alternate their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.

Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea.

Officer's licenses are issued by their home countries, and each country has its own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watch Keeping). STCW is an IMO standard similar to SOLAS, only it's for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watch Keeping.

Beyond licenses, each officer needs a license endorsement from the Flag State where the ship is registered. The endorsement is an acknowledgment that the officer's national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watch Keeping requirements.

Besides the required training, we also send our officers to our company's required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training.

There are usually two or three levels that lead up to a Master - Unlimited license ('Unlimited' means any size of ship). Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.

The Captain is in charge of a ship, however, we practice Bridge Resource Management (BRM) and part of that is to encourage personnel on the bridge to question, and when necessary, challenge the Captain.

Q.

How often are the life saving crafts tested to make sure they work?

A.

The life saving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the life saving crafts are lowered into the water and pulled away from the ship.

Q.

What if the ship loses electricity?

A.

If the main electrical power source is lost, we have plans for a contingency and we move to using the emergency generators. These are typically located on the upper decks and they have their own fuel supply and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.

Q.

What is a muster drill?

A.

A muster drill is a mandatory exercise to familiarize all guests and crew with the location (muster station) to assemble in the unlikely event of an emergency. During this drill, additional safety information (i.e., how to don a life jacket) is presented. .

Q.

When and how does it occur?

A.

The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in the Celebrity Cruises fleet is held prior to departure on embarkation day.

Announcements for the muster drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the area, then followed by English and any other approved core languages.

You should NOT bring life jackets to the muster drill. In the unlikely event of an emergency, you are directed to proceed directly to your muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations. Once you arrive at your muster station, a crewmember will provide you with a life jacket. In the event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that. We also store additional life jackets at each muster station.

All of our ships' officers receive specialized training, and every crewmember participates in safety training so they are prepared to respond quickly and effectively in the unlikely event of an emergency. We also conduct weekly, monthly, quarterly and annual drills on all of our ships, to train for quick response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and every ship has trained personnel onboard who can effectively respond to and manage these systems.

The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.

During the mustering process, trained crew with high-visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs.

The number of life-saving crafts varies on each class of ship. All of our ships have sufficient survival craft for everyone on board, plus additional capacity in reserve, per regulatory requirements.

The life-saving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the life saving crafts are lowered into the water and pulled away from the ship. Guests that board the ship at a different port of call are provided with a "Guest Joining Downline" letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their embarkation port. In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:

  • Clear instructions to be followed in case of an emergency
  • Location of the guest's Muster/Assembly Station
  • Essential actions to be taken in an emergency
  • How to don a lifejacket
  •  

Each ship has alternate muster stations available throughout and each crewmember at all locations is trained in mustering procedures.

If the main electrical power source is lost, we have plans for a contingency using the emergency generators. These are typically located on the upper decks, they have their own fuel supply, and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.

Q.

What if my mustering station is not available? Are their alternate mustering stations onboard?

A.

Each ship has alternate muster stations available throughout the ship and each crew member at all locations are trained in mustering procedures.

Q.

How do you ensure the muster drill is done for interporting guests? How do you ensure that guests who board the ship at a different port of call are prepared for an emergency?

A.

Guests that board the ship at a different port of call are provided with a "Guest Joining Downline" letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their port of embarkation. In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:

Clear instructions to be followed in case of an emergency

  • Location of the guest's Muster/Assembly Station
  • The essential actions to be taken in an emergency
  • The method of donning a lifejacket

     

Q.

Why do guests not wear their lifejackets when participating in a muster drill?

A.

Guests should not bring life jackets to the muster drill. In the unlikely event of an emergency, our procedures direct guests to precede directly to their muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations, as guests do not need to return to their staterooms to retrieve their lifejackets if they are in another part of the ship at the time. Once a guest arrives at their muster station, a crew member will provide them with a life jacket. In the unlikely event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that accountability. We also store additional life jackets at each muster station.

Q.

What languages are the muster drills conducted in?

A.

Announcements for the guest assembly drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the market, then followed by English and any other approved core language(s).

Q.

What is the timing of the muster drill for guests?

A.

The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in our fleet is to be held prior to departure on embarkation day.

Q.

What are the mustering procedures for passengers with disabilities?

A.

During the mustering process, trained crew with high visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs.

Q.

What are the mustering procedures for kids participating in Celebrity's children's/youth programs?

A.

The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.

Q.

How many life saving crafts do the ships carry?

A.

The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.

Q.

How many life saving crafts do the ships carry?

A.

The number of life saving crafts varies on each class of ship. All of our ships have sufficient survival craft for everyone on board, plus additional capacity in reserve, per regulatory requirements.

Q.

What training does the crew go through for muster drills and emergency situations?

A.

All of our ships' officers receive specialized training, and every crew member must participate in safety training modules so they are prepared to respond quickly and effectively in the unlikely event of an emergency. We also conduct weekly, monthly, quarterly and annual drills on all of our ships, to train and prepare for response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and every ship has highly trained personnel onboard who can effectively respond to and manage these systems.

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