The CruiseCare Cancellation Penalty Waiver Program
We want this to be the best vacation of your life. So to make sure you have nothing to think about except having a good time, we offer you the CruiseCare package of benefits.
The CruiseCare® Cancellation Penalty Waiver Program1 - non-insurance features provided by Celebrity Cruises®
Waives the non-refundable cancellation provision of your cruise ticket contract and pays you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation (for specified reasons).
CruiseCare® "Any Reason" Cruise Credits 2-non-insurance feature provided by Celebrity Cruises®
In the event that you choose to cancel for a reason not authorized above or for a reason that is otherwise restricted, at any time up until departure, and you have purchased CruiseCare®, Celebrity Cruises® will provide you with a cruise credit equal to 75% of the non-refundable value (excluding Flights By Celebrity) of your Cruise Vacation prepaid to Celebrity Cruises®, for your use toward a future cruise.
Credits expire one year after the issue date, are non-transferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.
Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for reimbursement (in cash or future cruise credits, as applicable).
The CruiseCare® Travel Insurance Program 3 - underwritten by Arch Insurance Company
Provides coverage for accident and sickness medical benefits, evacuation, baggage protection and much more.
Trip Interruption Up to total Trip cost
If you can't start or finish your cruise vacation because you're sick or hurt, there's a death in the family or another covered reason.
Reimburses up to $500 for covered out-of-pocket expenses to catch up to your cruise.
If your baggage or personal property is lost, stolen, or damaged, the plan will cover up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan will reimburse you up to $500 for the purchase of necessary personal items.
Medical Expenses Up To $10,000
Should you become injured or sick during your vacation, the plan will reimburse you for necessary medical expenses for up to one year from the date of your accident or illness. This coverage is especially important, as Medicare and many private vacation protection policies may not cover you outside of the U.S. or Canada, and many HMOs do not cover you outside their provider area.
Emergency Evacuation Up To $25,000
In the event that a covered illness or injury requires air or ground transportation to a specialized facility or to return home, the plan provides for covered medical services and supplies (coordinated by our 24-hour Assistance provider, to help ensure your safe transport).
This plan provides coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
The CruiseCare® Worldwide Emergency Assistance Program 4 - non-insurance services provided by On Call International.
Provides 24-hour assistance services, including: pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.
1Celebrity CruiseCare® is an optional travel protection add-on to your cruise booking and is available through Celebrity for residents in all states except New York. New York state residents who wish to purchase the product may visit https://travelcruisecare.com to enroll directly with Aon Affinity.
2Notice to Minnesota, Missouri and New York residents only: Trip Cancellation benefits are underwritten by Arch Insurance Company. In addition, Cancel For Any Reason credits can be purchased separate from the Travel Insurance benefits. Contact 1-888-722-2195 for details.
3 Travel insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.
This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.
4 Worldwide Emergency Assistance are non-insurance services provided by On Call International.