We have taken numerous steps to provide a healthy environment to all persons throughout their voyage. To that end, we have put in place policies and procedures consistent with current government, regulatory, and public health guidance.
GUESTS AGREE TO REVIEW AND COMPLY WITH ALL OF OUR HEALTH OR SAFETY INSTRUCTIONS, OR OTHER POSTED SIGNAGE. FAILURE TO DO SO WILL LEAD TO ENFORCEMENT ACTION, INCLUDING BEING DENIED BOARDING, REMOVAL FROM THE VESSEL, AS WELL AS THE DENIAL OF BOARDING OR REMOVAL OF A GUEST’S TRAVELING PARTY, FROM THE VESSEL.
To the extent public health guidance evolves, we will update our policies and procedures accordingly. We will communicate the policies and procedures that are relevant to each voyage before sailing and throughout the cruise, should they change.
In addition, we will provide information regarding port procedures; embarkation and disembarkation, social distancing and personal protection measures; use of on-board facilities; shore excursions (if any); and containment and mitigation processes in the event of identification of suspected or confirmed cases of communicable disease(s) (e.g., COVID-19), including contact tracing processes and post-cruise procedures.
WE RESERVE THE RIGHT TO DENY BOARDING TO ANY GUEST EXHIBITING SYMPTOMS OF COMMUNICABLE DISEASE(S), INCLUDING COVID-19, OR WHOSE HEALTH SCREENING RESULTS SHOW THEY MAY HAVE CONTRACTED SUCH A DISEASE(S). BOARDING MAY ALSO BE DENIED TO THOSE PERSONS WE DEEM, IN OUR SOLE DISCRETION, TO BE A CLOSE CONTACT OR IN THE TRAVEL PARTY OF ANY GUEST EXHIBITING SYMPTOMS OF COMMUNICABLE DISEASE, INCLUDING SOME OR ALL OF THAT GUEST’S TRAVELING PARTY.
Please consult our Privacy Notice for information on how we will securely collect, retain, store, and share guests’ health information, as may be applicable.
Mandatory Preboarding Testing and Screening
Mandatory health screenings will be conducted prior to boarding, and special health and safety procedures will be in place during boarding. These procedures are important, and all guests must comply with all signs and instructions provided prior to embarking our vessels.
Throughout the health screening and boarding process, guests must provide clear and accurate information to us and any of our service providers at all times. Guests must also cooperate with us, our agents, or service providers, during any attempt to obtain health information or carry out any health-related function(s).
GUESTS WHO REFUSE TO PROVIDE HEALTH INFORMATION OR WHO WILLFULLY PROVIDE INACCURATE HEALTH INFORMATION TO OUR MEDICAL TEAMS AS PART OF A HEALTH SCREENING OR HEALTH ASSESSMENT MAY BE DENIED BOARDING, QUARANTINED, OR SUBJECT TO OTHER ENFORCEMENT ACTION(S).
Further details about the screening and testing process will be provided to guests prior to the voyage.
Health Monitoring Onboard
Participation in our health monitoring and contact tracing processes is mandatory, subject to reasonable accommodation(s) in view of any applicable disability.
Our disease prevention programs may include regular temperature screenings and/or testing for communicable diseases (e.g. COVID-19). We may also require guests to participate in contact tracing processes to help control the spread of communicable disease (e.g., COVID-19). This may include the requirement for guests to wear a wristband or other wearable device(s) for technology-enabled contact tracing.
Health Monitoring on Return to Port
Guests may be required to participate in testing and screening at the end of their cruise on return to port, These tests may be conducted by us, by our agents or service providers, or by national authorities including health authorities.
Reporting Obligation for all Symptoms of Communicable Disease
GUEST EXPERIENCING ANY SYMPTOMS OF COMMUNICABLE DISEASE, HOWEVER MILD, INCLUDING SYMPTOMS OF COVID-19, DIARRHEA, OR VOMITING, MUST IMMEDIATELY RETURN TO THEIR STATEROOM AND REPORT TO THE SHIP’S MEDICAL PERSONNEL BY CALLING THE MEDICAL FACILITY ONBOARD.
GUESTS MUST ALSO IMMEDIATELY REPORT SYMPTOMS FOR MEMBERS OF THE GUEST’S TRAVELING PARTY, OR ENSURE THOSE PERSONS EXPERIENCING SYMPTOMS IMMEDIATELY RETURN TO THEIR RESPECTIVE STATEROOM(S) AND REPORT TO THE SHIP’S MEDICAL PERSONNEL BY CALLING THE MEDICAL FACILITY ONBOARD.
FAILURE TO IMMEDIATELY REPORT A COMMUNICABLE DISEASE OR ITS SYMPTOMS, OR WILLFULLY FAILING TO ACCURATELY REPORT SYMPTOMS IS A VIOLATION OF THIS POLICY.
Symptoms of COVID-19 include, but are not limited to: high temperature or fever; a new continuous cough; shortness of breath or difficulty breathing; a loss of or change in sense of taste or smell; muscle aches; headaches; and fatigue.
In some jurisdictions, it may be a criminal violation to willfully expose other persons to a communicable disease.
Failure to comply with all treatment instructions issued by the ship’s crew and/or medical personnel shall be a violation of this policy.
We may, in our sole discretion, require a guest or others in the guest’s traveling party to be confined to their stateroom or placed in quarantine to avoid a communicable disease or other contagious condition from spreading to other persons onboard or beyond. Guests may be required to move to a new stateroom that has been set up specifically for isolation/quarantine.
All guests must comply with all instructions given during the period of isolation/quarantine and cooperate fully with crew throughout the disembarkation procedure at the end of the cruise.
Guests must wash their hands with soap and hot water after using the restroom and before eating or handling food. According to medical experts, one of the best ways to prevent contagious illnesses, like gastrointestinal viruses, colds, and the flu, from starting or spreading is to wash hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating or handling food.
Visiting Ports and Shore Excursions
At certain ports of call and in our sole discretion, we may restrict disembarkation to guests who participate in certain shore excursions that have been designated by us. In that event, guests will be required to travel and remain with the designated shore excursion group while off the ship and to follow all health and safety instructions provided by us, the tour operator, and the applicable jurisdiction.
Guests disembarking or embarking the ship at a port of call may be subject to additional mandatory health screenings and checks. We will provide guests with details of any additional health screenings and checks prior to disembarkation at a port of call. Please note that the local authorities in the port of call may also require additional screening and testing of guests at the point of disembarkation and/or embarkation, and guests must comply with these requirements.
Fitness to Travel - Guests with Disabilities
Guests with disabilities are not required to travel with another person as a condition of traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore, guests requiring assistance with these functions should consider these needs when planning a cruise vacation. If there is a question as to a prospective guest's ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company’s Access Department prior to booking a cruise vacation. This will allow an individualized assessment of the guest's fitness to travel without personal assistance for the duration of the cruise. Guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port of call, without entitlement to compensation or a refund.
Guests must bring an adequate supply of all medication(s) they require for the entire duration of the voyage. We recommend all persons have an adequate supply of medicine so as to last for several extra days past the voyage end date, in the event of possible delays caused by itinerary disruptions, such as adverse weather or other unforeseen circumstances. The ship’s medical centers may not have a supply of needed medication, and not all medication will be available in the ports of call.
To ensure medicines are always accessible, guests should not pack medication in checked luggage. Instead, guests should carry all medications onboard in their hand luggage.