Managing and Planning Your Upcoming Cruise FAQs

 

Understand and Update My Reservation

 

Managing Your Cruise

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Manage My Reservation


How do I edit and manage my reservation information or make additional payments toward my balance?

What is included in my cruise?

What if there is a misspelling in my name when I receive my invoice?

Can I upgrade my stateroom reservation to a suite online?

Do children's cruise tickets cost the same as an adult's?

How much are taxes, fees and port expenses on a cruise?

Pay my Balance Due


How will I receive an invoice for my cruise?

If I've put down a deposit, how long do I have to pay my final payment/make a payment toward my balance?

When making final payment in my Guest Account, can I use a different credit card than I used for my initial payment?

Can I pay my balance due in the app?

How do I make a payment?

Transfer my Reservation


Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

Can I transfer my reservation to a different travel advisor than my current one or can I transfer my reservation from my current travel advisor to booking directly with Celebrity?

Celebrity Cruises' Cancellation Policy


What is Celebrity's cruise or Cruisetour cancellation and refund policy?

Is cruise/vacation cancellation protection available?

How can I request a refund if my cruise is cancelled?

Cruise Ticket Contracts & Other Policies


What are the terms of the cruise ticket contract?

Are there any terms and conditions that apply to my purchase of and participation in a shore excursion?

What is Celebrity Cruises’ Guest Conduct Policy?

What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?

What is Celebrity Cruises’ Smoking Policy?

What is Celebrity Cruises’ Alcohol Policy?

What is the Celebrity Cruises' Age Policy?

 


 

Book and Manage My Cruise Add-Ons

 

Flights


What's the easiest way to book flights that align with my cruise dates?

What are the benefits of choosing Flights by Celebrities?

How do I use Flights by Celebrity?

When can I book Flights by Celebrity?

Can I request my airline seats?

Will I accumulate miles if I'm an airline loyalty member?

I am traveling with an infant, do they need a ticket?

Can I check in for my flights online?

Is Flights by Celebrity available to all residents?

Is there a fee to use Flights by Celebrity?

What type of air fares do you offer?

Why don't I see basic economy fare options on my preferred airline?

What happens if I find a cheaper fare somewhere else?

Can I change my flights?

Can I cancel my flights?

What is your refund policy?

Why were my flights changed?

What happens when my flight is delayed or cancelled?

Are all fares refundable?

If I select a refundable fare, when is payment due?

How come when I select a refundable fare, I am being asked for credit card details?

How will I know that my flights have been confirmed without providing credit card details?

I have purchased one of these fares and I need to make a change, how will this be handled?

Are these fares fully refundable?

Is Pay Later available to all residents?

Hotels


What is the beneift of booking a pre-cruise or post-cruise hotel stay and how do I book?

Transfers


When and how can I book transportation to and from the airport?

Does my infant have to pay for transfers to the ship or airport?

Are there transfer options available for my Alaska Cruise?

What happens if I arrived late due to an airline arrangement and miss the cruise?

CruiseCare Travel Insurance


Do you offer travel insurance?

Celebrity Cruises Gift Card


What is the Celebrity Cruises eGift card and what can it be used for?

How will the recipient know I am sending them a gift card?

Where can I purchase gift cards? Can I purchase a physical Gift Card?

Can I purchase a gift card if I live outside the U.S. and U.S. Territories?

Are there any fees associated with the purchase of a gift card?

Can I change the value of a gift card after I've paid for it?

How do I cancel the purchase of a gift card?

How can I add a gift card to my onboard expense account?

Can a travel advisor use gift cards towards my booking?

Affirm


What is Affirm?

 


 

Reserve My Onboard Experiences

 

How to Plan Online via Guest Account


How do I plan my cruise experiences online?

How to Plan via the Celebrity App


Why should I download the Celebrity Cruises app?

How do I download the Celebrity Cruises app and log in pre-cruise?

How much does the Celebrity Cruises app cost?

Can I download the Celebrity Cruises® app while I'm onboard?

Do I have to purchase an Internet package to use the Celebrity Cruises app onboard?

What if I'm unable to use the Celebrity App due to a disability or medical condition?

Purchasing Experiences Pre-Cruise


What kind of cruise experiences or products are available for purchase pre-cruise?

Why should I book experiences through Celebrity pre-cruise?

What onboard experiences aren't available to purchase or reserve pre-cruise?

How do I purchase Shore Excursions and when are they available to book?

Can I use Onboard Credit to purchase shore excursions pre-cruise?

Can I book a wedding onboard or in a destination when cruising on a Celebrity Ship?​

 

Royal One Credit Card Program

 

General Questions


What are the Royal ONETM Visa Signature® and Royal ONE PlusTM Visa Signature® credit cards? How are they different?

How can I apply for the Royal ONETM Visa Signature® or Royal ONE PlusTM Visa Signature credit card? Who is eligible to apply?

What is Royal ONE RewardsSM? What rewards can I earn?

How do I earn points toward Royal ONE RewardsSM with the Royal ONETM Visa Signature® and Royal ONE PlusTM Visa Signature credit cards?

Do the Royal ONETM Visa Signature® and Royal ONE Plus™ Visa Signature credit cards provide any cruise benefits?

Existing Cardholders


What is happening to the Celebrity Cruises® Visa® credit card?

What is the difference between my Celebrity Cruises® Visa® credit card and the new Royal ONETM Visa Signature® credit card? What benefits are changing?

Do I need to do anything to receive my new Royal ONETM Visa Signature® credit card?

Will my account number change when I’m converted to the new Royal ONETM Visa Signature® card program?

When will I receive my new Royal ONETM Visa Signature® credit card?

Can I continue using my current Celebrity Cruises® Visa® credit card until my new Royal ONETM Visa Signature® credit card arrives? When will the new Royal ONETM card benefits start? 

Will there be any changes to fees, APR, promotional rates, or credit lines with the new Royal ONETM Visa Signature® credit card? 

Will my credit score be affected by converting to the new Royal ONETM Visa Signature® card? 

What will happen to the points I’ve earned on my current Celebrity Cruises® Visa® credit card? If I redeemed points for a cruise that has not yet sailed, what will happen to the rewards I redeemed? 

Can I opt out of converting to the Royal ONETM Visa Signature® card? Can I keep my old card? 

I have the Celebrity Cruises® Visa Signature® card with an annual fee.  What if I want the Royal ONE PlusTM Visa Signature® card instead? 

I am being converted to the Royal ONETM Visa Signature® card now. How do I get the Royal ONE PlusTM Visa Signature® card instead? 

I have an upcoming cruise. Will I receive priority boarding if my new card hasn’t arrived yet?

Loyalty


Will the new Royal ONETM Visa Signature® or Royal ONE PlusTM Visa Signature® credit cards impact my Captain’s Club loyalty status?

Do points earned toward Royal ONE RewardsSM count toward my loyalty status?

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