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App Set-up
Q.

How much does the app cost?

A.

The Celebrity Cruises App is available at no charge on the Apple App Store or Google Play Store. Use of the app onboard does not require an internet package and is complimentary.

Q.

When do I download the app?

A.

You can download the app either prior to boarding the ship or onboard.

Q.

How do I download the Celebrity Cruises app and log in pre-cruise?

A.

You can download the app either prior to boarding the ship or onboard.

1. Visit the Apple App Store or Google Play Store and download the Celebrity Cruises app
2. Log in using your Celebrity Guest Account credentials.
3. First time guests can follow the prompts to create a new account and then log in.

Q.

To download the Celebrity Cruise app onboard, you must:

A.

 

• Connect device to the 'Celebrity-Wifi' network.
• Open a web browser and type ‘cnn.com’ to get to Celebrity Cruises’ Internet homepage, enabled by Xcelerate.
• Tap the Apple or Android button at the bottom of the screen to install the app.

Q.

How do I connect to Wifi onboard?

A.

Provide name, birth month and year, and stateroom number to receive an Internet access code for a complimentary10-minute Wi-Fi session to download the app: Guests have a 10 minute window to download the app. If the first attempt fails for any reason, please attempt to download again following the 4 steps above.

Q.

Am I required to purchase an Internet package to use the app onboard?

A.

While onboard, you can use the app on the Celebrity-Wifi network at no charge. We strongly recommend that you connect to the Celebrity-Wifi once onboard our ships. The app does not require access to the Internet, no Internet package purchase is required. All other web browsing and data usage requires an Xcelerate Wifi package available for purchase.

Celebrity Cruises App Online Check-In:
Q.

How do I check in for my cruise?

A.

Once logged in, enter your reservation number to display your upcoming cruise and begin the check-in process.

1. Select Check In and verify your name and birthdate appear exactly as they are in your passport.
2. Scan your passport and take a self-photo that will be added to your account.
3. Accept the use of data terms and conditions.

Q.

Do I need to create an account to complete my check-in?

A.

Yes, to begin check-in you must be logged into your account which you can create on the Royal Caribbean/Celebrity Cruises app or RoyalCaribbean.com/Celebritycruises.com.

Q.

If I check-in online can I view my Xpress Pass on the mobile app?

A.

Yes, you can view your Xpress Pass on the app before boarding the ship.

Q.

Can I add my boarding pass to my Apple Wallet, Samsung Pay, or Google Wallet?

A.

Not yet, but this functionality will be available soon.

Q.

How can I make changes to my check-in information after I've checked in?

A.

You can make changes by accessing your account at Celebrity.com or at the pier check-in counter on boarding day.

Q.

Can the check-in for the same reservation be made from different devices at the same time? Since one guest can postpone another from the check-in process, can the other guest complete his part from another device (his own cellphone, for example)?

A.

Only one guest can be in a reservation to check-in at a time. If a guest tries to enter check-in while another guest is in check-in they will see a message informing them to come back later.

Q.

How do I check-in children who are on another reservation?

A.

You can check in children on another reservation at Celebrity.com or at the pier check-in counter on boarding day.

Q.

What languages are available for check-in?

A.

Check-in on the mobile app is only available in English with more languages coming soon. For check-in in Spanish, Portuguese, Italian, German, French, Danish, Norwegian, and Swedish, please go to Celebrity.com.

Q.

How far in advance can I check-in on the mobile app?

A.

Online Check-in on the mobile app begins at 90 days prior to sailing.

Q.

How do I change my Guest Account method of payment?

A.

You can make a change to your payment for onboard charges at the pier check-in counter or after you board the ship by visiting the Guest Relations desk. Options include: credit card, cash, or no charging privileges.

At the Terminal/Expedited Arrival:
Q.

What is Expedited Arrival and how does it work?

A.

Guests sailing on Celebrity Edge will be able to manage many aspects of their sailing from their mobile device, including check-in for themselves and others within their reservation. The Celebrity Cruises app can be downloaded from Google Play or Apple App Store. Once downloaded, guests simply log in to the app using their Celebrity Guest Account credentials or, they can create an account by providing a few details and answering security questions.

Once logged in, guests begin the check in process. Guests will need to verify their first and last name, and date of birth exactly as listed on their passport. Guest will also need to scan their passport and take a self-photo. By completing these simple steps and acknowledging the use of data terms and conditions, guests may qualify for Expedited Arrival. If guests qualify for Expedited Arrival, they will be notified by email confirmation, and the Xpress Pass on their mobile phone will be marked with “Expedited Arrival”. Expedited Arrival is the fastest way to get through the terminal and onto the ship, and we are working to make this even faster.

Q.

What do I do when I arrive at the terminal?

A.

Guests drop off their luggage and follow the orange signs marked “Expedited Arrival”. They will present their Xpress Pass on their mobile phone marked with “Expedited Arrival” along with their passport and any required travel documents to an agent who will validate identity.

Suite guests should follow the signs marketed for suite guests.

Once through security, guests will head to the Arrival area where an agent will clear them quickly onto the ship.

Q.

I completed Expedited Arrival via the app, but I don't see "Expedited Arrival" on my mobile Xpress Pass. What did I do wrong?

A.

There are several reasons why a guest may not qualify for Expedited Arrival.  These include:

•  Name on booking and passport do not match
•  Guest does not have a stateroom assignment
•  Guest has a hyphenated last name
•  Guest’s last name is longer than 16 characters
•  Guest’s passport is from one of these trade-sanctioned Country of origin (applies to US sailings only): Cuba, Iran, Sudan, Syria, North Korea

Q.

What happens when not all guests in a reservation qualify for the Expedited Arrival program?

A.

All guests in a reservation may use the Expedited Arrival lanes if one of the guests in the stateroom qualifies.

Q.

What happens if my battery dies on my mobile device at the pier so I can't scan the barcode?

A.

The counter agents at the port are able to look up the checked in reservation the same way they would if the check-in was completed via web and the guest did not print their boarding pass.

Q.

Does the user have to scroll all the way down to the end of the Cruise Ticket Contract before they are allowed to accept it?

A.

No; in the new mobile app, the guests can accept the Cruise Ticket Contract without scrolling all the way through the Terms & Conditions.

Q.

Does the guest have an option to upload a photo from their mobile device in addition to taking a photo?

A.

Yes, guests have the option to take a photo or upload one from their photo library.

Q.

Are there any specifications/restrictions/requirements for the type of picture guests take?

A.

The following instructions are displayed on-screen when prompted to add a photo into the guest details screen.

Please observe the following guidelines when taking or uploading security photo:

Photo must reflect your current appearance. Take the photo straight on, with face and shoulders centered to the camera. No angled views, head tilted, or side profiles. Use a plain white or neutral background. No hats, head coverings, or sunglasses. Hold a calm neutral facial expression with both eyes open and clearly visible, no squinting. You must be the only person appearing in the photo. Please do not use an existing photo that includes other people in any way. If you are uploading a photo from your computer, it must be in JPEG format.

Additional notes for children and infants

Children and infants must appear alone in the photo; parents or guardians should not be visible. Arms and hands used to support an infant should not appear in the photo.

If your photo does not meet requirements, it will be retaken at the port and may delay your boarding process.

Q.

Will the guest be informed on the mobile app whether there is a visa requirement for their vacation?

A.

No; however, the FAQs on Celebrity.com inform the guest where to find visa requirement information.

Q.

What are the requirements/restrictions for scanning the passport?

A.

When the guest gets to the section for scanning their passport, there are specific tips and tricks they will see (i.e.: "Try to avoid reflections"). The only requirement is to scan the passport's MRZ (the strip at the bottom).

Q.

At what point of the check-in process are guests asked to input their loyalty status?

A.

The loyalty number can be entered directly below the "Date of Birth" field.

Q.

If the guests do not have their loyalty number (and it is not associated to their Guest Account), is there a possibility of looking it up through the app?

A.

There is no option to look-up Captain’s Club numbers. Once a loyalty number is associated with a guests account, it will automatically be added to the guest's online check-in.

Q.

What are the options for travel documents within the guest details flow?

A.

There are a total of 20 different travel documents that may be selected and the options will vary by cruise itinerary and the guest's citizenship. If the guest is on an itinerary where passports are not required they are still able to select other options (birth certificate etc.) and manually enter their information. We are investigating further allowing document scanning for other travel documentation types for a future release. Document types will vary between itinerary and the guest's citizenship. All supported document types will be accurately displayed in the travel documentation field according to the Western Hemisphere Travel Initiative (WHTI) rules based on the guest's itinerary and sailing as they always have in the Check-in experience. We are not changing the travel document experience. We are only adding the functionality to scan the passport should the guest select this travel document.

Q.

How are mandatory fields displayed in the app?

A.

All the mandatory fields will see error messages in-line as well as a pop-up if the information is required and not completed upon trying to continue to the next page. The reason we have removed the * is because we have removed all the nice to have fields from the flow. The only fields that are not required are Loyalty, because some guests do not have a loyalty account, and Security Photo, but we want it to appear required to encourage guests to take a photo pre-embarkation day.

Celebrity Cruises App Functions:
Q.

Will my existing reservations be reflected on the app?

A.

Yes, the app is connected to your Celebrity Guest Account. Once you are connected to the ship’s Wifi and you login with your Guest Account, the app will reflect any current reservations you made pre cruise. Just swipe right to left on the homepage to display any reservations. Note: Pre-Cruise reservations will not be visible until connected to the ship’s Wifi once onboard.

Q.

Where can I find information on a certain voyage day’s information and activities?

A.

Navigate to the Daily Planner screen for activities and offerings by day:

•  Tap the calendar icon in the upper left corner of the screen.
•  Select ‘Day #’ from the drop-down menu.
•  Tap ‘Day #’ to explore activities for the remainder of the day.
•  Tap ‘Show More’ to expand to see all offerings.
•  Tap any offering or activity to see full details.

Q.

Where can I learn more about programming for a particular category?

A.

Navigate to the Discover screen to find all activities and offerings by your area of interest:

• Tap the ship icon in the upper right corner of the screen.
• Explore offerings and events by category (e.g., Activities) and subcategory (e.g., Sports & Recreation).
• Tap any offering or activity to see full details.

Q.

Where can I find a map of a specific deck?

A.

Navigate to your next activity or reservation by clicking the ship image centered on the Discover screen (top right ship icon) and select the desired deck number from the center drop-down menu.

Q.

Where can I find the current location and weather?

A.

Navigate to the Daily Planner screen (top left calendar icon) and tap the ship graphic for the Voyage Map screen’s listing of ship location, ship time, speed, and current weather. For future ship sailings, only ship time is displayed.

Q.

Does the app support live chat between guests onboard?

A.

Yes, live chat is currently available on Celebrity Edge using the app.