Can I use my SeaPass® card? How much can I withdraw?
Yes, if a credit card is on file, you can withdraw up to $2,000 per day for the casino.
What are the hours of operation?
Generally, the casinos open when our ships enter international waters and close when ships are in port. For specific hours, check Celebrity Today during your cruise.
What are the age requirements?
Guests 18 or older are welcome to play in our casinos, except for Alaska sailings, where guests must be at least 21 to play.
Is smoking allowed?
For the health and comfort of our guests, smoking is not permitted in the casinos, although it’s allowed in designated outdoor areas.
How do I learn about gaming tournaments?
Check your Celebrity Today to find out about gaming tournaments on board. Most Fortunes Casino tournaments have an entry fee.
What is the minimum bet?
Minimum bets on slots are $0.01. Minimum bets on tables are $5.
Can table limits be increased?
Yes, you can request custom limits from your Fortunes Casino staff.
Do you offer lessons?
Yes, Fortunes Casinos offer complimentary lessons, so you can learn how to play slots and table games. Check Celebrity Today for the schedule.
Can onboard credit be used in casinos?
Yes, as of July 1, 2015, onboard credit can be used in our casinos.
Is there a transaction fee in the casinos?
Yes, a 5% transaction fee will be applied on your SeaPass® card. We also have an ATM with a Bank Atlantic fee.
What currency is used?
Our casinos use the U.S. dollar.
Is my play tracked?
Yes, casino play is tracked when you use your SeaPass® card at the tables or slots.
How do I apply for a line of credit?
To open a line a credit, call Fortunes Casino at 1‐866‐461‐7170 or email us at email@example.com.
What benefits does the Blue Chip Club offer?
The Blue Chip Club offers a variety of benefits ranging from a personal land-based coordinator to assist you with any bookings, to onboard benefits, including free slot play/table promo chips, the ability to use your earned casino points for food and beverages or at our Canyon Ranch SpaClub®, as well as many others.
How long is my tier benefit valid for?
Your earned tier is valid for any sailings you take between March 2017 and June 2018. Should you earn enough tier points during the March 2017 and June 2018 period, your new earned tier benefit will continue for another 18 months (through December 2019).
How will the ship know my tier upon boarding?
Your earned tier will be printed on your SeaPass® card directly under your Captain's Club tier.
What if I cannot visit during the review period? Will I be downgraded?
Unfortunately, yes. Tier assignment is based on gaming in the Fortunes Casino over the review period (January 2017 - June 2018). We will review special circumstances out of your control that may affect your ability to sail on a case-by-case basis.
Where can I check my tier?
We're launching a website where you can check your tier near the end of 2017. In the interim we'll be happy to assist you. Please email the Blue Chip Club Office at firstname.lastname@example.org, or call 1-866-461-7170 Monday to Friday from 9AM – 7PM EST.
How do I get into higher tiers?
Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass® card into a slot machine card reader, or present it to a table games employee.
Can I use my tier benefits on any ship in the Celebrity Fleet?
Yes, except on Galapagos sailings. Your sailing benefits are on a ‘per sailing’ basis, meaning the more you sail with us, the more often you will be able to use your benefits.
What if I play enough to earn a higher tier during a sailing?
Onboard benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.
How do I check my tier points during a sailing?
The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many will need to be earned to reach a higher tier.
How do I use my redeemable points?
During casino operating hours, simply visit the Casino Cage for any and all point redemptions.
What is a tier point?
Tier points are used to calculate the tier you qualify for. They accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level, and the more per-sailing benefits.
How do I earn a tier point?
Tier points are earned when gaming: 1 tier point is earned for $1 wagered on a slot machine; $2 wagered on a video poker machine; or for every $8 in table games play, regardless of game type. Remember to insert your SeaPass® card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.
How do I earn a redeemable point?
Earning a redeemable point has never been easier. Simply insert your SeaPass® card into any slot machine card reader or present your card to your table games team member to be rated. 1 point is awarded for every $5 wagered on a slot machine and $10 on a video poker machine.
Where am I able to redeem my points?
Redeemable points can be used to convert to free slot play, promo chips, or for other goods and services onboard including the retail shops, food and beverage locations, or the Canyon Ranch SpaClub®.
Can I save my redeemable points for future sailings? Do they expire?
We encourage you to use every point earned on each sailing to get the most out of your experience as unused points expire at the end of each sailing.
Can I use my points for free slot play or table promo chips?
You sure can. Earned redeemable points can be used to convert to free slot play or promo chips.
How much are my points worth?
50 earned points equates to $1 in spendable dollars onboard.
How do I redeem my annual cruise benefit?
Your Annual Cruise Benefit(s) will be periodically sent to you via email or direct mail throughout the year.
I am ‘Sapphire’ tier and my partner is ‘Pearl’ tier. Do we both receive the tier benefits or just one of us?
Each guest is viewed independently, so you both receive benefits based on your individual earned tiers.
Do I still earn a rebate incentive?
With all the great new benefits we have rolled out as of April 2017, the rebate incentive will no longer be available to earn. For any rebate earned prior to April 2017 we will issue the larger of the two amounts (prior earned rebate amount versus loyalty tier benefit free play/promo chip amount). Keep a look out for many more onboard promotions and tournaments that we'll be adding to the calendar.
Are there reciprocal benefits with Captain's Club, Crown & Anchor, or Casino Royale?
Currently there are no reciprocal benefits, but we’re considering instituting them in the future.
Do I earn comps in addition to my tier benefits?
Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailing’s gaming action. The tier benefits are in addition to anything you earn onboard.
How do I redeem the onboard benefits?
All your onboard benefits are automatically added to your guest folio for immediate use as soon as you embark.
Do I need to be on the same sailing for my friends to use the ‘Friends and Family’ discount?
Yes, the Friends and Family discount is only valid for your friends and family on a sailing they join you on.
Who do I contact for more information?
Feel free to email the Blue Chip Club office or call 1-866-461-7170 Monday thru Friday from 9AM – 7PM EST. We’re here to answer any questions you may have and are happy to assist.