Can I use my SeaPass® card? How much can I withdraw?
Yes, if a credit card is on file, you can withdraw up to $2,000 per day for the casino.
What are the hours of operation?
Generally, the casinos open when our ships enter international waters and close when ships are in port. For specific hours, check Celebrity Today during your cruise.
What are the age requirements?
Guests 18 or older are welcome to play in our casinos, except for Alaska sailings, where guests must be at least 21 to play.
Is smoking allowed?
For the health and comfort of our guests, smoking is not permitted in the casinos, although it’s allowed in designated outdoor areas.
How do I learn about gaming tournaments?
Check your Celebrity Today to find out about gaming tournaments on board. Most Fortunes Casino tournaments have an entry fee.
What is the minimum bet?
Minimum bets on slots are $0.01. Minimum bets on tables are $5.
Can table limits be increased?
Yes, you can request custom limits from your Fortunes Casino staff.
Do you offer lessons?
Yes, Fortunes Casinos offer complimentary lessons, so you can learn how to play slots and table games. Check Celebrity Today for the schedule.
Can onboard credit be used in casinos?
Yes, as of July 1, 2015, onboard credit can be used in our casinos.
Is there a transaction fee in the casinos?
Yes, a 5% transaction fee will be applied on your SeaPass® card. We also have an ATM with a Bank Atlantic fee.
What currency is used?
Our casinos use the U.S. dollar.
Is my play tracked?
Yes, casino play is tracked when you use your SeaPass® card at the tables or slots.
How do I apply for a line of credit?
To open a line a credit, call Fortunes Casino at 1‐866‐461‐7170 or email us at email@example.com.
What benefits does the Blue Chip Club offer?
The Blue Chip Club offers a variety of benefits ranging from a personal land-based coordinator to assist you with any bookings, to onboard benefits, including free slot play/table promo chips, the ability to use your earned casino cruise points for food and beverages or at our Canyon Ranch SpaClub®, as well as many others.
How long is my tier benefit valid for?
Your earned tier is valid for any sailings you take between August 2018 and December 2019. Should you earn enough tier points thru December 2019 your new earned tier benefit will continue for another 18 months (thru June 2021).
How will the ship know what tier I am in upon boarding?
Your earned tier will either be printed on your SeaPass card directly under your ‘Captains Club’ tier, if applicable, and the casino team will receive a manifest pre-sailing for everyone’s tiers.
What if I cannot visit during the review period? Will I be downgraded?
Unfortunately, yes. Tier assignment is based on gaming in the Fortunes Casino over the review period (July 2018 – December 2019). We will review special circumstances out of your control that may affect your ability to sail on a case-by-case basis. Downgrade is limited to 1 tier level below your current tier.
Where can I check my tier?
We are developing a web portal for you to check your tier and expect it to be live by the end of 2018. In the interim we will be happy to assist you directly from the Blue Chip Club Office at BLUECHIPCLUB@CELEBRITY.COM, or 866-461-7170 Monday thru Friday from 9am – 7pm est.
How do I get into higher tiers?
Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass card into a slot machine card reader or present it to a table games employee so we can capture your play.
Can I use my tier benefits on any ship in the Celebrity Fleet?
YES! Your sailing benefits are on a ‘per sailing’ basis meaning the more you sail with us the more often you will be able to use your benefits. (Excluding Galapagos itineraries) See our latest cruise deals here!
What is a tier point?
Tier points are used to calculate what tier a guest qualifies for and accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level and the more per-sailing benefits. Tier points have no cash value and are different from ‘Redeemable Points’.
How do I earn a ‘Tier Point’?
Tier points are earned when gaming in the casino. 1 tier point is earned for $1 wagered on a slot machine, $2 wagered on a video poker machine or for every $8 in table games play regardless of game type. Remember to insert your SeaPass card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.
What is a ‘Redeemable Point’?
Redeemable points are points that can be used to convert in the casino for a variety of goods and services included but not limited to, Free Slot Play or table promo chips.
How do I earn a redeemable point?
Earning a redeemable point is simple as well. Simply insert your SeaPass card into any slot machine card reader to start earning them immediately. Guests receive 1 redeemable point for every $5 wagered on a reel slot machine or $10 wagered on a video poker machine. .
How much are my points worth?
50 earned redeemable points equates to $1 in free play or promo chips (minimum $5 in point redemption required)/p>
Where am I able to redeem my points?
Redeemable points can be used to convert to free slot play, promo chips or any other good or service available at the casino cage with more options rolling out in the future.
Can I save my redeemable points for future sailings? Do they expire?
We encourage you to use every last point earned on each sailing to get the most out of your experience as unused points expire at the conclusion of each sailing.
How do I redeem my annual cruise benefit?
Your Annual Cruise Benefit(s) will be periodically sent to you via email or direct mail throughout the year and is based on play, not a particular tier level.
I am in the ‘Sapphire’ tier and my wife is ‘Pearl’, do we both receive the tier benefits or just one of us?
Each guest is viewed independently meaning you both receive benefits based on your individual earned tiers.
What is included in the Casino Beverage package?
The ‘Casino’ beverage package is essentially the ‘Standard’ beverage package but limited to the casino only with a few minor changes. Learn more about our cruise drink and beverage packages here.
What is my per-sailing free play/table promo chip incentive?
We made a few changes to this benefit. You now have the ability to receive much more per sailing based on play. Ruby, Sapphire and Amethyst guests now have the ability to earn up to $10,000 in free slot play or table promo chips. Ruby guests are guaranteed $2,500 free slot play or table promo chips per sailing or 15% of the last sailing gaming activity, whichever is larger. Sapphire guests are guaranteed $500 free slot play or table promo chips per sailing or 10% of the last sailing gaming activity, whichever is larger. Amethyst guests are guaranteed $100 free slot play or table promo chips per sailing or 5% of the last sailing gaming activity, whichever is larger.
How does the ‘Casino Host Event’ work? (Ruby & Sapphire guests only)
Upon embarkation your Casino Host will communicate to you when and where during the sailing the event will be held.
Are there reciprocal benefits with Captains Club, Crown & Anchor or Casino Royale?
Currently there will not be reciprocal benefits but we researching instituting them in the future.
Do I earn comps in addition to my tier benefits?
Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailings gaming action. The tier benefits are in ADDITION to anything you earn on-board.
How do I redeem the on-board benefits?
Please see any of our knowledgeable casino team members for details on how to use your on-board benefits once you embark.
Who do I contact for more information?
Feel free to contact the Blue Chip Club office at BLUECHIPCLUB@CELEBRITY.COM, or 866-461-7170 Monday thru Friday from 9am – 7pm est. We’re here to answer any questions you may have and are happy to assist.
What if I play enough to earn a higher tier during a sailing?
On-Board benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.
How do I check my tier points during a sailing?
The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many are more are needed reach a higher tier.
How do I use my redeemable points?
During casino operating hours simply visit the Casino Cage for any and all point redemptions.