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Testing & Screening

What health screening measures are being taken at the terminal on boarding day? 

Do I need a COVID-19 vaccine to cruise? What documents count as proof of vaccination?  How far in advance do I need to get my vaccine?

Currently, the U.S. requires proof of a negative COVID-19 test result for those arriving into the U.S. by international air. Will Celebrity Cruises administer this test? Who pays for it?

Will you continue temperature checks on board?

Do I need to use the Celebrity Cruises App to meet new safety policy requirements? What if I don't have a smartphone?

What if I am not feeling well in the days leading up to my cruise?

Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?

What happens to my paid cruise fare if I test positive for SARS-CoV-2 before the cruise and cannot join? 

Does Greece requite a mandatory quarantine period upon arrival?

Boarding Day and Terminal Protocols

What can I expect if I'm directed to complete secondary screening at the terminal? What happens if I do not pass the secondary screening?

What happens if I or someone from my traveling party has COVID-19 or communicable disease symptoms at the terminal? Will we be able to board the cruise?

Besides a positive test result, are there any other reasons my traveling party or I would not be able to board the ship?

What is the definition of a traveling party?

If I'm denied boarding at the pier or arrive late, can I board the ship at the next port? 

How long will it take to board the ship considering the new processes and protocols?

Do terminal and port employees undergo health screening?

Will I be compensated if my cruise has to return early due to confirmed SARS-CoV-2 cases onboard?

As a guest of The Retreat®, will I still have a separate check-in area and lounge area available to me?

Are there any new luggage recommendations or restrictions?

Are there any new policies or procedures for service animals?

I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?

Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy? 

Cleaning & Sanitization

What health screening measures are being taken at the terminal on boarding day? 

Do I need a COVID-19 vaccine to cruise? What documents count as proof of vaccination?  How far in advance do I need to get my vaccine?

100% Fresh, Filtered Air

How is air circulated and filtered on board? Is the air safe on board a cruise ship? 

While On Board

Where and when will physical distancing be required on board? How will this be enforced?

How full will the ship be? Will there be fewer guests on board than usual to promote physical distancing?

Will you still require the guest safety muster drill? How will this be conducted safely?

How are my linens and towels washed to ensure they are sanitized?

How do new policies affect onboard activities, games, sports?

Are there any experiences or venues that are closed?

Will room service still be available?

What services for guests of The Retreat® will be available and what will be discontinued?

24/7 Medical Care

If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2 while on the cruise, and if so, how soon do you have results?

If a guest or crew member tests positive on board, what is your response plan?

If a guest is moved to isolation, what care and amenities will be available to them? 

What are the qualifications and training of your medical staff on board?

How is the medical center equipped to handle a possible COVID-19 case? What medical services are offered on board the ship for the evaluation and treatment of COVID-19?

What is the cost for onboard medical care and testing for COVID-19-related concerns? 

While Ashore

Will I be required to purchase a Celebrity shore excursion while visiting ports of call? 

What types of tours will be offered to guests given the focus on physical distancing? Will any indoor attractions be featured on your shore excursions, such as museums, galleries, historic sites, etc.?