Reservation & Transfers
Q.

Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

A.

Bookings may only be transferred to a Travel Agent up until 60 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a Flights by Celebrity ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel agent, please complete this form.

 

Online Check in
Q.

How do I check in online?

A.

Begin by logging in to My Celebrity at the top of this website. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.

Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.

Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

Cancellation Policy
Q.

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

A.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Effective 4/3/16 all sailings will include a new Cancellation Policy and Penalty Schedule for any new Individual Reservations or Group Shells. Cruise Length Days Prior to Departure Charges per Person 1 to 4 Nights 75 Days or more No charge 74 to 57 days Deposit amount 56 to 29 days 50% of Total Fare (taxes, fees & port expenses excluded)* 28 to 15 days No refund except for taxes and fees *Or deposit amount, whichever is greater Individual Reservations Policy All Individual Reservations bookings created on or before 4/2/16 will retain the current payment and penalty schedule. All Individual Reservations bookings created on or after 4/3/16 will follow the new final payment/penalty schedule. Groups Policy Groups created prior to 4/3/16 will retain the old penalty schedule ONLY if they contain at least one named and deposited booking. Groups created prior to 4/3/16 containing unnamed space will follow the new penalty schedule. All groups created on or after 4/3/16 will follow the new penalty schedule. Refunds of the Cruise Fare or CruiseTour Fare (including any applicable supplement charges) for cancellations by Passenger made prior to sailing or, with respect to CruiseTours cancellations made prior to the first day of the CruiseTour shall be made in accordance with the following cancellation policy: Non-Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 60 Days or more No charge 59 to 43 days Deposit amount less taxes and fees 42 to 29 days 50% of Total Fare less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 75 days or more No charge 74 to 57 days Deposit amount less taxes and fees 56 to 29 days 50% of total price less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 90 Days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of Total Fare less taxes and fees 45 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 90 days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of total price less taxes and fees 42 to 22 days 75% of total price less taxes and fees 21 days or less No refund less taxes and fees For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details. For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. Cancellation notices are effective when received by the Operator. For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details. Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever. If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent. Is cruise/vacation cancellation insurance available? With the CruiseCare® Cancellation Penalty Waiver (provided by Celebrity Cruises), if you need to cancel or your cruise is interrupted, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost). Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used. Review CruiseCare terms, conditions and plan sponsors here

Luggage Tags
Q.

How do I get luggage tags for my cruise?

A.

North American guests who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to Online Check-in

Once you log-in (providing your name, last name, ship & sail date), select "request" in the Luggage Tags section of the Cruise Documentation Page to submit. A set of eight complimentary self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags color coded & customized to your ship, sailing date & stateroom.

Luggage tags may be requested as soon as you receive your eDoc, up until 11 days prior to sailing. Luggage tags will be available upon arrival at the pier for guest with a guaranty stateroom or for guests who do not submit a request at least 11 days prior to sailing.

If you receive printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.

Items Not Allowed Onboard
Q.

May I bring my Samsung Galaxy Note 7 cell phone on board?

A.

Celebrity Cruises will no longer allow Samsung Galaxy Note 7 cell phones onboard our ships. This decision was made in light of recent incidents and safety concerns raised by Samsung about this particular device, as well as the Federal Aviation Administration (FAA) recent ban of the phone from all airplanes. We ask that guests who own a Samsung Galaxy Note 7 not bring the device on your cruise. We appreciate your understanding and cooperation, and looking forward to welcoming you aboard.

Q.

Can I bring alcoholic beverages on board?

A.

No beer or hard liquor may be brought onboard for consumption. If you wish to bring personal wine onboard with you on the day you board your cruise, you may do so, limited to two (2) 750ml bottles per stateroom. When enjoyed in any shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25.

Q.

What not to pack

A.

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited.

The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

  • Firearms & Ammunition, including realistic replicas.
  • *Sharp Objects, including knives and scissors.
  • Illegal Drugs & Substances
  • Candles & Incense
  • Coffee Makers, Clothes Irons, & Hot Plates
  • Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
  • Skateboards & Surfboards
  • Martial Arts Gear
  • Self-Defense Gear, including handcuffs, pepper spray, night sticks.
  • Flammable Liquids and Explosives, including lighter fluid and fireworks.
  • HAM Radios
  • Electrical Extension Cords
  • Dangerous Chemicals, including bleach and paint.
  • **Alcoholic and Non-Alcoholic Beverages

Note:

*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.

**Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Age Requirements
Q.

What are the age requirements for Celebrity Cruises onboard baby-sitting services?

A.

Babysitting (Youth Program):

For a nominal fee of $6.00 per hour per child, children participating in the Celebrity Youth Program, ages 3-11 years old, can participate in the Afternoon Party from 12 noon-2PM on port days and/or the evening Slumber Party from 10PM-1AM daily. Children participating in the Celebrity Youth Program Afternoon and Slumber Parties must be a minimum age of 3 years old and completely toilet trained (diaper/pull-up free). Celebrity Youth Program Afternoon and Slumber Parties are available on all Celebrity ships year round (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM).

Babysitting (Stateroom Services):

For a nominal fee of $19.00 per hour for up to three children within the same family, parents can arrange for a private, in-stateroom babysitter. Two sitters will be assigned per stateroom. Children have to be twelve months old or older to be eligible for in-stateroom sitting. Babysitting services are available through the Cabin Services Desk onboard all Celebrity ships (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

Q.

Is there a minimum age requirement for an infant to sail on Celebrity Cruises?

A.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/cruisetour. However, for Transatlantic, Transpacific, select South American cruises/cruisetours and other select cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.ity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

Q.

What is Celebrity's stateroom assignment age policy?

A.

Celebrity’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Celebrity Cruises retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

For voyages originating in North America, no guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

Onboard Purchases
Q.

How do I purchase a beverage package and where can I use it?

A.

Arranging for beverage packages before you board is a good idea so you can use it the moment you step on board. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

There are a variety of beverage packages available, both spirited and non-alcoholic. Pay one set price and enjoy unlimited drinks throughout your cruise vacation, from the minute you board. Your beverage package can be used in the Main Restaurant, any specialty restaurant, the casual dining spots, the buffet, plus all bars and lounges. Cannot be used with the in-stateroom mini bar, through Room Service, or at the Enomatic® wine dispensing system in Cellar Masters.

Special Needs
Q.

Can Celebrity accommodate my special medical needs

A.

Absolutely. We welcome guests with disabilities and special needs and work hard to make sure you experience your best vacation ever. You'll be able to book accessible staterooms, and take advantage of the pool, the casino, the Canyon Ranch SpaClub®, the shows, the restaurants and bars through special accommodations throughout the ship.

Please note the ability to accommodate guests with special needs aboard Celebrity Xpedition® is limited. This ship does not have an elevator or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands and service animals are not permitted in the Galapagos National Park.

Check here for more information. To receive appropriate assistance, be sure to notify our Access Department via email or fax 1-954-628-9622.

Q.

If I have a disability can I travel alone?

A.

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and note that our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guests requiring assistance with these functions should consider these needs when making a booking.

General Questions
Q.

How early do I need to arrive at the pier for my cruise?

A.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than three days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note Xpress Pass guests (checked-in online) whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please review your travel documents carefully for your boarding time.

No refunds will be given to guests who fail to bring the proper travel documents or show up late.

Q.

Can I Join My Cruise After It Starts Or Disembark Before It Ends?

A.

It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its ports of call or leaving the cruise prior to its scheduled termination point may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted.

For more information, call 800-256-6649. There is a cut-off date for submitting this information, so make your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port of call. The guest will be responsible for those charges.

Q.

What is a Cruise Critic Connections party and how do I register?

A.

The party is an opportunity for guests to meet face to face and get acquainted with each other after communicating online. Celebrity Cruises provides light refreshments (cold hors d'oeuvres, lemonade/iced tea or punch) as well as a bar where guests can purchase other beverages. Once you have a cruise reservation of 7 nights or more (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM), you can register for a Cruise Critic Connections party here.

Once your Celebrity Connection Party has more than 25 people registered, the Contact Person for your Booking Number will receive an e-mail confirming the party. Then, once you arrive onboard the ship, registered guests will receive an invitation in their stateroom advising them of the exact date, time and location of the party.

To cancel your registration for the Celebrity Cruises/Cruise Critic Party, please login to Cruise Critic Connections and uncheck your name from the list. Once you have saved your information, you will receive a confirmation page with your updated changes.

There is no age requirement for the parties. Although the environment may be more suitable for adults, younger children are welcome. And your teenagers and children may have an opportunity to meet other teens and children and make new friends with whom they can enjoy their cruise vacation.

Attire for the parties should be based on the day and time of the event. Shorts and/or swim attire are not recommended for the party.

Cruise Critic Connections party registration closes three days prior to sailing in order to provide time for our preparations. You will be unable to register after the closing.

Q.

How do I make an appointment for spa services

A.

Arranging for spa treatments before you board is a good idea, especially if you want the best selection of times and services. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

Q.

Do I have to reserve a Shore & Land Excursion now, or can I do it onboard?

A.

Pre-reserving your Shore & Land Excursions online is a good way to make sure you don't miss out on your preferred excursion. If you decide not to pre-reserve, forms will be available in your stateroom at the Shore Excursions Desk onboard. All of our ships offer an interactive television system that allows guests to reserve tours from the convenience of their stateroom. Any tickets you purchase onboard will be delivered directly to your stateroom.

Q.

What is Celebrity Cruises' Fit to Travel policy?

A.

Fitness to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.

Guests who have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or Cruisetour can not sail. For more information, please see Pregnancy

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking. If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information see Fitness to Travel Safely