Before You Board
Q.

For international travel, what do I need to know about Visas?

A.

Visas

Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. It is the sole responsibility of the guest to identify and obtain all required travel documents for all ports. We strongly recommend that guests travel with a Passport. All Passports must be valid.

Get more information on Visa Requirements for U.S. Residents click here

Get more information on Visa Requirements for Canadian Residents click here.

Visa Waiver Program

This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. This is a U.S. Department of Homeland Security (DHS) program. The Electronic System for Travel Authorization (ESTA) is mandatory, and all travelers, regardless of age, from Visa Waiver Program (VWP) countries will be required to complete an online application similar to the I-94W and obtain an ESTA approval prior to boarding a carrier by air or sea to the United States under the VWP. For complete details, please refer to the U.S Department of State website.

Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages.

For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the U.S Department of State website.

Travelers from the VWP countries seeking to enter the United States will also be required to have in their possession a machine-readable passport.

For Passport requirements for Visa Waiver Program applicants, visit the U.S Customs and Border Protection website.

Q.

What do I need to know about health and inoculations when traveling?

A.

Inoculation/Health

All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-800-232-4336, and the World Health Organization website

Family Legal Documents

Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's government-issued birth certificate (original, a notarized copy, or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Q.

What do I need to do if I’m traveling with a minor and I am not their parent or legal guardian?

A.

Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child's valid passport and visa (if required) or the child's government-issued birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a legal guardian, the adult must present a certified Certificate of Guardianship with respect to the child.

Q.

What is Celebrity Cruises’ Guest Conduct Policy?

A.

Throughout its history, Celebrity Cruises® has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises ships.

This Guest Conduct Policy is intended to help ensure that all guests enjoy a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship's Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory.

Q.

What is Celebrity Cruises’ Smoking Policy?

A.

For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as "smoking areas." Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.

Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and the guest may be subject to further action pursuant to the "Consequences Section" of this Guest Conduct Policy.

Celebrity Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco.

Q.

What is Celebrity Cruises’ Alcohol Policy?

A.

Celebrity Cruises guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one's judgment and reduces one's ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship's staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship's personnel may request verification of a guest's age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the "Consequences Section" of this Guest Conduct Policy, and may lose their privileges to use areas or facilities of the ship.

Guests are not permitted to bring alcoholic beverages onboard; with the exception of embarkation day when guests are permitted to bring onboard with them up to two (2) bottles of wine (which are subject to a corkage fee) per stateroom. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship's personnel. Alcohol secured by ship's personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.

The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Celebrity Cruises may modify this policy which may also require parent/guardian request/authorization. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.

For purposes of complying with the minimum drinking age requirements, a guest's age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship's records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.

No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises cruise vacation.

Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.

Q.

What items are prohibited on board?

A.

Items with Heating Elements or Open Flames

Certain items that generate heat or produce an open flame are not permitted on ship. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed.

Drugs or Other Illegal Substances

No illegal drugs or other illegal substances are allowed onboard or may be utilized during a Celebrity Cruises vacation, including during transfers to and from ships, inside terminals, while onboard, at our ports-of-call, during shore excursions or at our private destinations. Illegal drugs or substances will be confiscated and appropriate action taken, which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at Celebrity Cruises ports-of-call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.

Weapons, Explosives or Other Dangerous Items

No weapon, explosive, or other item that presents a risk of harm to persons or property, are is permitted on board. The items not permitted on board will be taken by ship’s Security. Items such as dive knives must be reported to ship’s personnel at the time of boarding. They may be permitted on board, but held in safe custody by the ship's Security staff when not in use ashore. Firearms are not allowed onboard. Guests who declare to ship’s personnel the presence of a firearm (on their person or in their luggage) will be given the opportunity to dispose of the firearm prior to boarding. Guests who fail to declare the presence of a firearm may be denied boarding.

Q.

What are some of Celebrity’s health policies and recommendations?

A.

Hand Washing

Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.

Illnesses and Isolation of Guests

Celebrity Cruises follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship's medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship's crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.

Fitness to Travel Safely

Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs (e.g. assisting with eating, dressing, toileting). Therefore, guests requiring assistance with these functions should consider these needs when planning a cruise vacation.

If there is a question as to a prospective guest's ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company's Access Department prior to booking a cruise vacation. The Access Department can be reached at Special_Needs@Celebrity.com or by calling 1.866.592.7225. This will allow an individualized assessment of the guest's fitness to travel for the duration of the cruise without personal assistance. Unaccompanied guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port-of-call.

Medication

Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship's medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.

Q.

How does Celebrity help support the environment?

A.

Save the Waves Program and Trash/Waste Disposal

Celebrity Cruises maintains a Save the Waves Program that focuses on three key principles: Reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item overboard.

Q.

What are the age policies for venues on board?

A.

Please see below for Facily and Age Requirements

Age Policies
  • Thelasotherapy Pool Age 16 and over*
  • Fun Factory Facilities Ages 3 through 17, with age-specific sections.
  • Fun Factory Facilities Ages 3 through 17, with age-specific sections.
  • Theater Under age 16 must be accompanied by a parent or adult guardian
  • Pools** Guests must be fully toilet trained to enter the pools or whirlpools
  • Whirlpools ** Under age 16 must be accompanied by a parent or adult
  • Ports of call Under age 18 must be accompanied by a parent or adult
  • Bingo Under age 18 must be accompanied by a parent or adult
  • Fitness Center Fitness Center
  • AquaSpa Age 18 and over and Ages 13 through 17 may only be present while participating in scheduled treatments
  • Adult Night Club/Disco Age 18 and over (see Alcohol Policy)
  • Casino*** Age 18 and over (except Alaska***)
  • Specialty Restaurants Conntact Guest Relations Desk for age restrictions.

* During inclement weather and select hours, the ship may permit the Solarium Pool (if covered) to be used by persons under age sixteen (16) provided they are directly supervised by a parent or guardian.

** United States Public Health Department Policy (USPH)

prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.

*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.

****For Adult Night Club/Disco, make sure you read our alcohol policy

Q.

What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?

A.

Failure to act in accordance with this policy may result in:

  • Intervention by security, other management personnel, or law enforcement
  • Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or hold cell
  • Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities)
  • Denial of boarding on the current or any future Celebrity Cruises
  • Reporting of incidents to government and law enforcement Authorities for follow-on legal action
  • Removal from ship at the next port of call. Guests removed from a Celebrity ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest's home country are also the responsibility of the guest.

Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.

Q.

What documents do I need when boarding a ship in the U.S. that travels out of the U.S?

A.

U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Open Loop - OR U.S. Cruises that Begin and/or End in Canadian Ports

U.S. Citizens

U.S. citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License, or Trusted Traveler Program Card such as Nexus, Sentri or Fast.

Canadian Citizens

Canadian citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

All Others

All other citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card. U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Closed Loop

U.S. Citizens

Option 1: U.S. citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast. Option 2: In the absence of any of the documents listed above, U.S. citizens will need to present BOTH an identification and citizenship document from each of the lists below in order to board the ship.

Identification Document

  • Government Issued photo identification card

Citizenship Documents

  • U.S. Government Issued Birth Certificate (original)
  • U.S. Certificate of Naturalization (original)
  • U.S. Consular Birth Abroad Certificate (original)

Canadian Citizens

Canadian citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere, and return to the same port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

All Others

All other citizens that board a cruise ship at a port in the U.S., travel only within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card.

 

Q.

How does Celebrity CruiseCare work?

A.

Waives the non-refundable cancellation provision of your cruise ticket contract and pays you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation (for specified reasons). In addition, should you or your traveling companion need to cancel your cruise for "any other reason", you may be eligible for Cruise Credits. Brought to you by Celebrity Cruises*.

Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

CruiseCare "Any Reason" Cruise Credits

In the event that you choose to cancel for a reason not authorized above or for a reason that is otherwise restricted, at any time up until departure, and you have purchased CruiseCare, Celebrity Cruises will provide you with a cruise credit equal to 75% of the non-refundable value (excluding Flights by Celebrity) of your Cruise Vacation prepaid to Celebrity Cruises, for your use toward a future cruise.

CruiseCare Program

Provides coverage for accident and sickness medical benefits, evacuation, baggage protection and much more. Underwritten by Arch Insurance Company. 

Trip Interruption Up to total Trip cost

If you can't start or finish your cruise vacation because you're sick or hurt, there's a death in the family  or another covered reason. 

Baggage Protection

If your baggage or personal property is lost, stolen, or damaged, the plan will cover up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan will reimburse you up to $500 for the purchase of necessary personal items.

Medical Expenses Up To $10,000

Should you become injured or sick during your vacation, the plan will reimburse you for necessary medical expenses for up to one year from the date of your accident or illness. This coverage is especially important, as Medicare and many private vacation protection policies generally do not cover you outside of the U.S. or Canada, and many HMOs do not cover you outside their provider area.

Emergency Evacuation Up To $25,000

In the event that a covered illness or injury requires air or ground transportation to a specialized facility or to return home, the plan provides for covered medical services and supplies (coordinated by our 24-hour Assistance provider, to help ensure your safe transport).

This plan provides coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

The CruiseCare Worldwide Emergency Assitance Program - non-insurance provided by On Call International.

Provides 24-hour assistance services, including: pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance. Provided by On Call International.

The CruiseCare Worldwide Emergency Assitance Program 4 - non-insurance services provided by On Call International.Provides 24-hour assistance services, including: pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance. 

Cruise Cost per Person                                                                     CruiseCare Plan Cost per Person
$0 - $500 $29 USD
$501 - $1000 $59 USD
$1,001 - $1,500 $89 USD
$1,501 - $2,000 $119 USD
$2,001 - $2,500 $159 USD
$2,501 - $3,000 $199 USD
$3,001 - $3,500 $259 USD
$3,501 - $4,000 $299 USD
$4,001 - $4,500 $339 USD
$4,501 - $5,000 $379 USD
$5,001 - $5,500 $419 USD
$5,001 - $6,000 $459 USD
$6,001 - $6,500 $539 USD
$6,501 - $7,000 $569 USD
$7,001 - 7,500 $599 USD
$7,001 - $8,000 $639 USD
$8,001 - $8,500 $679 USD
$8,501 - $9000 $679 USD
$9,001 - $10,000 $789 USD
$10,000 + $799 USD

Pries subject to change without notice*

Prices subject to change without notice.

1 Note to Minnesota, Missouri and New York residents only: Trip Cancellation benefits are underwritten by Arch Insurance Company.

2 Note to Minnesota, Missouri and New York residents only: Cancel for Any Reason credits can be purchased separate from the Travel Insurance Benefits. Contact 1-888-722-2195 for details.

3 Travel insurance benefits are administered by Aon Affinity and underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150) under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. This is a general overview of insurance benefits available. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.

This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 100106022); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015(14) of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.

4 Worldwide Emergency Assistance are non-insurance services provided by On Call International.

View terms and conditions and exclusions.

Q.

What Not to Pack?

A.

What Not To Pack

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

  • Firearms & Ammunition, including realistic replicas.
  • *Sharp Objects, including knives and scissors.
  • Illegal Drugs & Substances
  • Aerial Drones
  • Candles & Incense
  • **Coffee Makers, Clothes Irons, & Hot Plates
  • Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
  • Skateboards & Surfboards
  • Martial Arts Gear
  • Self-Defense Gear, including handcuffs, pepper spray, night sticks.
  • Flammable Liquids and Explosives, including lighter fluid and fireworks.
  • HAM Radios
  • Hookahs & Water Hookah Pipes.
  • Electrical Extension Cords
  • Dangerous Chemicals, including bleach and paint.
  • ***Alcoholic and Non-Alcoholic Beverages
  • Potentially hazardous food and/or food that requires refrigeration. 

Note:

*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.

**Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However "torch lighters" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.

** *Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Q.

What is DineAware ?

A.

Celebrity Cruises introduces DineAware

Celebrity Cruises is the first cruise line in the industry to introduce DineAware. The program provides set standards for food allergy and intolerance education throughout the food and beverage industry. All our restaurant and serving staff receive training through the DineAware program. Also, annual retraining is provided to ensure that we keep abreast of the latest information regarding the 14 major food allergens and intolerances. Our guests with special dietary needs can dine in confidence knowing that their food needs are top priority and will be readily accommodated while on board. Celebrity Cruises is DineAware committed. We deliver excellent dining experiences for all guests to the best of our ability.

DinAware Logo

Q.

What is Celebrity Cruises’ Guest Drone Policy?

A.
  1. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time.
  2. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest's responsibility. Royal Caribbean assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.
  3. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.
  4. Drones are not to be operated on either of Royal Caribbean’s private destinations: CocoCay, Bahamas or Labadee, Haiti.
Reservation & Transfers
Q.

Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

A.

Bookings may only be transferred to a Travel Agent up until 60 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a Flights by Celebrity ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel agent, please complete this form.

 

Online Check in
Q.

How do I check in online?

A.

Begin by logging in to Guest Account at the top of this website. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.

Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.

Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

About Guest Account
Q.

What is Guest Account?

A.

Guest Account will allow you to use the same username and password to log in your Celebrity Cruises and Royal Caribbean International accounts, access, and manage your vacation details and loyalty account information.

Q.

What is required to create a Guest Account?

A.

• If you do not currently have a My Celebrity account, you can create a Guest Account by providing your name, date of birth, email address, selecting a password and completing a security question and answer.

Q.

What if I already have a My Celebrity account?

A.

If you already have a My Celebrity account, upon sign in using your existing My Celebrity credentials, you will be guided through the account migration process. This entails an update to your current profile information and the creation of new login credentials. Your email address will become your new user name.

Q.

What are the benefits of the new Guest Account?

A.

• Guest Account will provide you the ability to use the same username and password for the Celebrity Cruises and Royal Caribbean International websites and mobile applications. Some of the key features of Guest Account include a robust password recovery tool, updated user experiences, and access to the personalized digital experiences that are being rolled out across the fleet.

Q.

What information can I access in my Guest Account?

A.

The new Guest Account dashboard will display your upcoming cruises, your cruise history, courtesy holds, account related personal information, loyalty information, and provide enhanced control over your communications and privacy options.

Q.

Do I need an email address to create a Guest Account?

A.

You will need to have an active email address to create a new Guest Account.

Q.

Do I have to have a Guest Account if I do not already have a My Celebrity account?

A.

You may continue to browse our website without a Guest Account and have travel agents and our call center agents make updates to your existing reservations. However, if you would like to make changes to your existing reservations on our website or mobile applications, you will need to create a Guest Account to do so.

Q.

Where do I update my mailing address?

A.

We no longer store your mailing address as part of your Guest Account.

You will be asked to provide your current address when you check in for your cruise.

Captain’s Club Loyalty Program
Q.

Why are my Captain’s Club account number, points, or status not showing in my Guest Account dashboard?

A.

n certain limited circumstances, you may need to manually link your Captain’s Club account to your new Guest Account. To do so, look for the “Captain’s Club member?” field next to your name on the top right of the screen, enter your Captain’s Club account number (it can be found in previous emails you have received from Celebrity Cruises), and click “Add.”

Please allow up to 24 hours for your Captain’s Club information to display in your Guest Account dashboard.

Q.

Why am I not able to manually link my Captain’s Club account to my Guest Account?

A.

We require the last name for both accounts to be identical before they can be linked. If the last name associated with Guest Account is different from the last name associated to the Captain’s Club account, you will need to change the last name associated to the Captain’s Club account. Alternatively, you will need to change the last name associated to your Guest Account.

To change the last name associated with your Guest Account, once you are logged in please visit the “Settings” page then click on “Personal Information.”

To change the last name associated with your Captain’s Club account please call us.

Q.

Where can I see my past cruises?

A.

Sign in to your Guest Account, and navigate to the Past Cruises tab, where you will view your past cruises in chronological order as well as the reward points earned per cruise.

Q.

Why can’t I see all of my past cruises?

A.

Your cruise history should migrate to your new Guest Account automatically. If past cruises are missing from your account history, please call us. Our dedicated Guest Account technical team will help you.

Q.

What if I also have a loyalty account for Royal Caribbean International?

A.

Your new Guest Account allows you to see your Celebrity Cruises and Royal Caribbean International loyal accounts in one place. To do so, please visit “My Account” and click “Settings” to view your Celebrity Captain’s Club or Royal Caribbean Crown & Anchor Society accounts.

Password/Login Issues
Q.

I can’t reset my password using the security question and answer, or email link.

A.

If you recently migrated to Guest Account, or have just created a new Guest Account, and need to change your password, please call us.

If you have not yet migrated to Guest Account, please reset your password using the link found in the email we have sent you. If you do not remember your password, please call us.

Q.

Are security question answers case sensitive?

A.

No, answers to security questions are not case sensitive.

Q.

When I try to log on, I receive an “invalid credentials” message. Why?

A.

If you have not yet migrated to Guest Account, please login using your existing username (i.e., not in email address format). Once you have to migrated to Guest Account, you will be able to login using your new username, which is in email address format.

Additional Questions
Q.

How can I add a booking to my account?

A.

You can manually link your booking using your 7-digit reservation number or your stateroom number. To do so, follow these steps:

  • First, at the bottom of your dashboard, click the “View my cruises” button.
  • Then, on the top left of the “Cruises” page, you can search for a reservation and add a cruise.
Q.

Why does my reservation number not display a booking?

A.

This is unlikely, but if you are not able to manually add a booking to your account, please check with your travel agent or direct booking agent to make sure they provided us accurate personal information when they made your reservation on your behalf.

Q.

Who can I call for additional assistance?

A.

If you need additional assistance you can reach us at 1-866-2171, Monday through Friday, from 7:00AM – 10:00PM Eastern time.

Cancellation Policy
Q.

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

A.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.

Cancellation of Cruise or CruiseTour. Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of theCruiseTour) the Operator receives notice of cancellation.

For 1 TO 4 NIGHT CRUISES IF CANCELLATION IS MADE (including Holiday Sailings) CANCELLATION CHARGE
75+ days No charges
74 to 61 days 50% of total price
60 to 31 days 75% of total price
30 days or less 100% of total price - No refund

 

For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE
90+ days No charges
89 to 75 days 25% of total price
74 to 61 days 50% of total price
60 to 31 days 75% of total price
30 days or less 100% of total price - No refund

 

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Q.

Is cruise/vacation cancellation protection available?

A.

With the CruiseCare® Cancellation Penalty Waiver (non-insurance feature provided by Celebrity Cruises), if you need to cancel your cruise, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost). Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

Review CruiseCare terms, conditions and exclusions here.        

CEL_042418B

Luggage Tags
Q.

How do I get luggage tags for my cruise?

A.

North American guests who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to Online Check-in

Once you log-in (providing your name, last name, ship & sail date), select "request" in the Luggage Tags section of the Cruise Documentation Page to submit. A set of eight complimentary self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags color coded & customized to your ship, sailing date & stateroom.

Luggage tags may be requested as soon as you receive your eDoc, up until 11 days prior to sailing. Luggage tags will be available upon arrival at the pier for guest with a guaranty stateroom or for guests who do not submit a request at least 11 days prior to sailing.

If you receive printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.

Items Not Allowed Onboard
Q.

May I bring my Samsung Galaxy Note 7 cell phone on board?

A.

Celebrity Cruises will no longer allow Samsung Galaxy Note 7 cell phones onboard our ships. This decision was made in light of recent incidents and safety concerns raised by Samsung about this particular device, as well as the Federal Aviation Administration (FAA) recent ban of the phone from all airplanes. We ask that guests who own a Samsung Galaxy Note 7 not bring the device on your cruise. We appreciate your understanding and cooperation, and looking forward to welcoming you aboard.

Q.

Can I bring alcoholic beverages on board?

A.

No beer or hard liquor may be brought onboard for consumption. If you wish to bring personal wine onboard with you on the day you board your cruise, you may do so, limited to two (2) 750ml bottles per stateroom. When enjoyed in any shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25.

Q.

What not to pack

A.

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited.

The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

  • Firearms & Ammunition, including realistic replicas.
  • *Sharp Objects, including knives and scissors.
  • Illegal Drugs & Substances
  • Candles & Incense
  • Coffee Makers, Clothes Irons, & Hot Plates
  • Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
  • Skateboards & Surfboards
  • Martial Arts Gear
  • Self-Defense Gear, including handcuffs, pepper spray, night sticks.
  • Flammable Liquids and Explosives, including lighter fluid and fireworks.
  • HAM Radios
  • Electrical Extension Cords
  • Dangerous Chemicals, including bleach and paint.
  • **Alcoholic and Non-Alcoholic Beverages

Note:

*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.

**Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Age Requirements
Q.

What are the age requirements for Celebrity Cruises onboard baby-sitting services?

A.

Babysitting (Youth Program):

For a nominal fee of $6.00 per hour per child, children participating in the Celebrity Youth Program, ages 3-11 years old, can participate in the Afternoon Party from 12 noon-2PM on port days and/or the evening Slumber Party from 10PM-1AM daily. Children participating in the Celebrity Youth Program Afternoon and Slumber Parties must be a minimum age of 3 years old and completely toilet trained (diaper/pull-up free). Celebrity Youth Program Afternoon and Slumber Parties are available on all Celebrity ships year round (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM).

Babysitting (Stateroom Services):

For a nominal fee of $19.00 per hour for up to three children within the same family, parents can arrange for a private, in-stateroom babysitter. Two sitters will be assigned per stateroom. Children have to be twelve months old or older to be eligible for in-stateroom sitting. Babysitting services are available through the Cabin Services Desk onboard all Celebrity ships (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

Q.

Is there a minimum age requirement for an infant to sail on Celebrity Cruises?

A.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/cruisetour. However, for Transatlantic, Transpacific, select South American cruises/cruisetours and other select cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.ity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

Q.

What is Celebrity's stateroom assignment age policy?

A.

Celebrity’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Celebrity Cruises retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

For voyages originating in North America, no guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

Onboard Purchases
Q.

How do I purchase a beverage package and where can I use it?

A.

Arranging for beverage packages before you board is a good idea so you can use it the moment you step on board. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to Guest Account at the top of the page and have your cruise reservation number handy.

There are a variety of beverage packages available, both spirited and non-alcoholic. Pay one set price and enjoy unlimited drinks throughout your cruise vacation, from the minute you board. Your beverage package can be used in the Main Restaurant, any specialty restaurant, the casual dining spots, the buffet, plus all bars and lounges. Cannot be used with the in-stateroom mini bar, through Room Service, or at the Enomatic® wine dispensing system in Cellar Masters.

Special Needs
Q.

Can Celebrity accommodate my special medical needs

A.

Absolutely. We welcome guests with disabilities and special needs and work hard to make sure you experience your best vacation ever. You'll be able to book accessible staterooms, and take advantage of the pool, the casino, the Canyon Ranch SpaClub®, the shows, the restaurants and bars through special accommodations throughout the ship.

Please note the ability to accommodate guests with special needs aboard Celebrity Xpedition® is limited. This ship does not have an elevator or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands and service animals are not permitted in the Galapagos National Park.

Check here for more information. To receive appropriate assistance, be sure to notify our Access Department via email or fax 1-954-628-9622.

Q.

If I have a disability can I travel alone?

A.

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and note that our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guests requiring assistance with these functions should consider these needs when making a booking.

General Questions
Q.

How early do I need to arrive at the pier for my cruise?

A.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than three days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note Xpress Pass guests (checked-in online) whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please review your travel documents carefully for your boarding time.

No refunds will be given to guests who fail to bring the proper travel documents or show up late.

Q.

Can I Join My Cruise After It Starts Or Disembark Before It Ends?

A.

It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its ports of call or leaving the cruise prior to its scheduled termination point may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted.

For more information, call 800-256-6649. There is a cut-off date for submitting this information, so make your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port of call. The guest will be responsible for those charges.

Q.

What is a Cruise Critic Connections party and how do I register?

A.

The party is an opportunity for guests to meet face to face and get acquainted with each other after communicating online. Celebrity Cruises provides light refreshments (cold hors d'oeuvres, lemonade/iced tea or punch) as well as a bar where guests can purchase other beverages. Once you have a cruise reservation of 7 nights or more (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM), you can register for a Cruise Critic Connections party here.

Once your Celebrity Connection Party has more than 25 people registered, the Contact Person for your Booking Number will receive an e-mail confirming the party. Then, once you arrive onboard the ship, registered guests will receive an invitation in their stateroom advising them of the exact date, time and location of the party.

To cancel your registration for the Celebrity Cruises/Cruise Critic Party, please login to Cruise Critic Connections and uncheck your name from the list. Once you have saved your information, you will receive a confirmation page with your updated changes.

There is no age requirement for the parties. Although the environment may be more suitable for adults, younger children are welcome. And your teenagers and children may have an opportunity to meet other teens and children and make new friends with whom they can enjoy their cruise vacation.

Attire for the parties should be based on the day and time of the event. Shorts and/or swim attire are not recommended for the party.

Cruise Critic Connections party registration closes three days prior to sailing in order to provide time for our preparations. You will be unable to register after the closing.

Q.

How do I make an appointment for spa services

A.

Arranging for spa treatments before you board is a good idea, especially if you want the best selection of times and services. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to Guest Account at the top of the page and have your cruise reservation number handy.

Q.

Do I have to reserve a Shore & Land Excursion now, or can I do it onboard?

A.

Pre-reserving your Shore & Land Excursions online is a good way to make sure you don't miss out on your preferred excursion. If you decide not to pre-reserve, forms will be available in your stateroom at the Shore Excursions Desk onboard. All of our ships offer an interactive television system that allows guests to reserve tours from the convenience of their stateroom. Any tickets you purchase onboard will be delivered directly to your stateroom.

Edge Spa
Q.

Will the daily rate to access the SEA Thermal Suite be the same as Persian Garden currently in rest of the fleet?

A.

The SEA Thermal Suite at The Spa on board Celebrity Edge offers a myriad of experiences. This expanded version of the Persian Garden experience is complimentary for AquaClass® guests. SEA Thermal Suite day and cruise passes are available for purchase and range in pricing from a $29 day pass to a $249 couples cruise pass. Guests can book pre-cruise in Cruise Planner or while onboard at the Spa on Edge.

Q.

How will guests be able to reserve appointments pre-cruise?

A.

Celebrity guests who have booked a cruise may reserve and pay for spa services on the Celebrity website via the ‘already booked’ pre-cruise platform.

Q.

How far in advance can guests reserve pre-cruise?

A.

Celebrity guests may pre-book spa, salon, Ideal Image® Ocean Advanced Med Spa services, acupuncture and fitness services 6 months prior to their cruise up to 3 days prior to embarkation.

Q.

Can guests use their promotional OBC for pre-cruise purchases for the Spa?

A.

Yes, guests can use their existing OBC towards all PCP products

Q.

What are the treatments available exclusively onboard Celebrity Edge?

A.

The Spa on Celebrity Edge will be the first at sea to offer a collection of advanced treatment tables, including the MLX Quartz, Spa Wave MLW Amphibia and the WellMassage4D®. Celebrity Edge will be the first in the fleet to feature the Hot Mineral Body Boost and Power Poultice Muscle Release. The WellMassage4D® will be the first table of its kind at sea, featuring the Zero Gravity Immersion Massage. The Spa will also be the first in the fleet to feature the Salt Stone Therapy, Oncology Massage, and a comprehensive menu of Pain Management services that include acupuncture, posture analysis, meditation and functional stretch.

Celebrity’s Kérastase Institute (The Salon), a first at sea, will feature the Aura Botanica ritual and Chronologist color enhancing rituals exclusively for Celebrity Edge.

Q.

Are there any multiple treatment packages available?

A.

The Spa on Celebrity Edge will feature spa packages that give our guests the freedom to create their own Signature Spa Service experiences at a discounted price.

Q.

What items are provided for guests using the SEA Thermal Suite?  Robes/Slippers/shower caps/etc.?

A.

All SEA Thermal Suite guests receive robes and slippers to use during their visit for their comfort.

Q.

What amenities/venues do we provide for AquaClass® guests?

A.

AquaClass® guests receive complimentary access to the SEA Thermal Suite and the relaxation lounge, dining in Blu Restaurant, a personal Spa Concierge, and priority check-in upon embarkation.

The comforts of AquaClass extend to your stateroom as well. AquaClass Infinity VerandaSM staterooms are a sanctuary for the modern traveler, with savories and tea service available daily in your room, and a welcome bottle of sparkling wine waiting for you when you arrive.

Enjoy spa-inspired stateroom touches such as aromatherapy diffusers, AquaClass exclusive loofah slippers and plush bathrobes, a Hansgrohe shower panel, and pillow menus.

Q.

Is there an age restriction for the Spa or Fitness Center?

A.

Spa guests must be 18 years of age or older to experience spa services and the SEA Thermal Suite. Teens, ages 13-17, must be accompanied by a parent or guardian to receive services from our teen menu. A teen spa waiver and swimsuit is required.

Fitness Center guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck. Guests 16 years of age and older will have full gym access between 6am to 10pm daily as well as a diverse range of complimentary fitness classes.

Q.

Is there an age restriction for the Solarium Pool located near the Spa?

A.

Yes, the Solarium Pool is reserved for Adults only, or 18 years and older.

Q.

Is there an age restriction for the SEA Thermal Suite?

A.

Spa guests must be 18 years of age or older to use the SEA Thermal Suite.

Q.

Is there a cover charge for the AquaSpa Café?

A.

There is no cover charge for the AquaSpa Café as it’s one of the complimentary dining venues.

Q.

What are the ADA accommodations for the Spa and Fitness Center?

A.

The Spa and Fitness Center is fully ADA compliant.

Q.

What are the hours of operation for the Spa?

A.

The Spa is open daily from 8am to 10pm.

Q.

What are the hours of operation for the Fitness Center?

A.

The Fitness Center opens at 11am on embarkation days and then from 6am to 10pm daily.

Q.

Are there bottle refilling stations in the Fitness Center?

A.

Water fountains are available in the Fitness Center as well as bottled water and other light beverages for purchase either a la carte or as part of select beverage packages.

Q.

Are there any complimentary activities/venues in the Spa or in the Fitness Center?

A.

The Spa will feature daily complimentary activities from Fitness Classes, Educational Seminars, and Social Events. Event and activity information will be available in the daily program.

The Fitness Center will provide guests with a minimum of 4 complimentary classes daily, ranging from body strength, cardio circuit classes, guided meditation and breathing. A series of workshops will be available throughout the cruise covering topics pertaining to nutrition, exercise and wellbeing. .

Q.

Which activities require a fee to participate in the Fitness Center?

A.

In addition to the complimentary fitness classes, some activities will require a fee to participate. These classes include:

  • RYDE®, Powered by Technogym – Indoor Cycling class
  • The HIIT – High Intensity Interval Training class
  • LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus
  • Hot Yoga – Yoga flow class performed in a heated room
  • Contender – Group cardio boxing class
  • TRX Suspension® training – low intensity group strength and conditioning class
  • Peloton – Virtual indoor cycling can be booked for select times
Q.

Is there a full list of activities available for the Fitness Center?

A.

The following is a list of activities for the Fitness Center:

  • Guided Meditation
  • Breathing Classes
  • Fitness on Demand
  • 4D WOD – Legs, Back, Chest & Arms in one 30min workout, offered daily
  • RYDE®, Powered by Technogym – Indoor Cycling class
  • The HIIT – High Intensity Interval Training class
  • LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus’
  • Hot Yoga – Yoga flow class performed in a heated room
  • Contender – Group cardio boxing class
  • TRX Suspension® training – low intensity group strength and conditioning class
  • Peloton – Virtual indoor cycling can be booked for select times
Q.

Is there a full list of treatments available for the Fitness Center?

A.

The following is a list of treatments for the Fitness Center:

  • Individualized and Group Personal Training 
  • InBody 570 Body Composition Analysis
  • Nutrition Consultation
  • Assisted Stretch
Q.

Are there any group discounts for services in the Spa or Fitness Center?

A.

The Spa will customize spa offers for groups based on the groups’ needs.

Q.

Are there any health restrictions to the SEA Thermal Suite?

A.

Pregnant women, elderly individuals, and those with health conditions requiring medical care should consult with a physician prior to using the SEA Thermal Suite.

Q.

How large is the Spa and Fitness Center on Edge?

A.

The Spa on Deck 14 on Celebrity Edge is 13,907 sq. feet. The Fitness Center on Deck 15 is 8,481 sq. feet for a combined total of 22,388 sq. feet.

Q.

What is Celebrity Cruises' Fit to Travel policy?

A.

Fitness to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.

Guests who have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or Cruisetour can not sail. For more information, please see Pregnancy

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking. If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information see Fitness to Travel Safely

Dining on Edge
Q.

How is Main Dining different on Edge? How does main dining on Edge work?

A.

We’ve redesigned the main dining experience to include not one but four complimentary main restaurants.  All four restaurants will offer the same award-winning menu items that our guests know and love that change nightly, plus each restaurant will feature new and Exclusive dishes inspired by a specific region of the world.  The design and ambiance of each dining room also showcases the specific restaurant concept.  Guests will have more choices than ever before. 

It’s familiar and easy:

Choose Traditional Dining

  • Early or late
  • Get the same table, same waiter
  • We’ll assign the restaurant

OR Select Dining Plus

  • Pick your time
  • Pick your restaurant

Enjoy Menu offerings:

  • 75% same menu / rotates nightly
  • 25% exclusive features / does not rotate
  • More choices than ever before
Q.

Is this Dynamic Dining? How is it different than Dynamic Dining?

A.

No, this is not Dynamic Dining, this is Celebrity Select Dining Plus. We’re offering guests everything they know and love about Celebrity Main Dining. We are simply giving our guests more choices than ever before.  With Traditional Dining and Celebrity Select Dining Plus, we have a dining option to meet everyone’s preference.  It is that simple – pick your restaurant and your time and enjoy.

Q.

Will you rotate through the dining rooms?

A.

Guests will not automatically rotate through the dining room, but they have the option to if they so choose through Celebrity Select Dining Plus.

Q.

Will Celebrity still offer Select Dining?

A.

Yes, Celebrity will continue to offer the brand’s Celebrity Select Dining option, but because guests now have four restaurants to choose from, Celebrity renamed it Celebrity Select Dining Plus. This option allows guests to dine when and where they’d like each evening. They can make reservations in any of the four restaurants, if they know they want to eat at a specific time and restaurant, or they can simply show up and enjoy dinner on their own time. The choice as to how guests plan their evening meals is, as always, up to them.

Q.

Why did we make this change to our Main Dining Experience?

A.

We’ve designed this culinary experience around what our guests told us they want, and what we know works.  Space and seating in 4 main restaurants allows us to have flexibility based on demand and more amazing options for our guests.  Now when our guests sail on a 7 or 10-night cruise, they will have more variety with four main dining rooms to choose from. We have more capacity than ever before to deliver everything that our guests want – the best culinary experience at sea, period. No one does it better than Celebrity.

Q.

How do I make my Dining reservations?

A.

While booking your cruise vacation, you can select Traditional Dining, (early or late seating).  You will receive an email confirmation with your reservation assignment. 

If you prefer to select your dining time and restaurant, you can make your dining preference selections, after you have a booking number, in Cruise Planner accessed through Celebrity.com. 

Q.

Am I required to make reservations on a nightly basis?

A.

Reservations are highly encouraged prior to boarding your cruise; however, they are not mandatory.  If you prefer to leave the planning to us, make no selection at all, and we’ll provide a booking time and restaurant for you.

Q.

What is Celebrity Cruises’ Guest Drone Policy?

A.
  1. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time.
  2. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest's responsibility. Royal Caribbean assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.
  3. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.
  4. Drones are not to be operated on either of Royal Caribbean’s private destinations: CocoCay, Bahamas or Labadee, Haiti.