Future Cruise Credit Redemption
Follow the steps below or contact your travel advisor.
A Future Cruise Credit (FCC) is a voucher for future travel. It has a monetary amount associated with it, which can be used towards a new cruise booking.
Find a cruise.
When booking, you’ll enter the Certificate Code for each guest on the Guest Information page.
Book your cruise without a deposit, and the value of your credit will be applied within 48 hours.
Retrieve the reservation for which you want to apply the cruise credit.
Enter the code for each applicable guest, making sure each guest's name exactly match the full name on the voucher.
The credit will be applied to the balance due within 48 hours.
After I receive my 125% Future Cruise Credit (FCC), can I choose to change to the 100% refund?
For Suspended Sailings departing between May 12 – July 31, 2020 guests have until the end of this year, December 31, 2020 to request a refund. For suspended sailings departing on or before May 11, 2020, guests have until December 31, 2021, to decide to change their FCC to a refund for the amounts paid toward their cruise fare.
If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this?
Yes, as long as the refund hasn’t been processed, we can change the compensation offer back to a Future Cruise Credit for the amount paid toward your cruise fare.
If guests have a Future Cruise Credit (FCC) that was applied to a sailing we canceled, what terms apply when booking their new cruise?
The original Future Cruise Credit for the amount paid toward your cruise fare will be accounted for within your new Future Cruise Credit. The amount of your existing FCC will be protected at 100% and any additional amounts paid will be issued at 125%. This new FCC will be valid until December 31, 2021, for use on sailings through May 4th, 2022.
Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking?
Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. If the cruise fare on your new booking is lower than the Future Cruise Credit value, a new Future Cruise Credit will be issued for the balance, which can be applied toward an additional cruise with us for sailings through May 4, 2022.
Can you use your Future Cruise Credit (FCC) on an existing booking?
Yes. FCCs can be applied to an existing booking.
If I’m ready to rebook my Celebrity Cruises vacation, do I need to make my deposit today, or can I wait for my Future Cruise Credit (FCC) to arrive?
If your cruise was canceled as part of the global suspension and you rebook your cruise by calling us or contacting your travel advisor after May 20, 2020, you will not be required to make a deposit payment until July 15, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. Your booking will remain active without any payment until your FCC is applied or up to final payment date. After the FCC is applied, a payment still needs to be placed on the booking. Payment needs to be either for the balance due or the minimum deposit, whichever is less. The payment towards the balance due is inclusive of the taxes, fees, and prepaid gratuities.
Payment due dates cannot be extended a second time for bookings that were already extended to May 31, 2020.
March 18, 2020 – May 19, 2020
MAY 31, 2020 or Final Payment Date (whichever comes first)
May 20, 2020 – June 30, 2020
JULY 15, 2020 or Final Payment Date (whichever comes first)
Future Cruise Credits are valid through 2021, but do they have to be used on a sailing in 2021?
No. Bookings made using an FCC received from a canceled sailing due to our suspension of operations may be used on a sailing that commences on or before May 4th, 2022.
When will Future Cruise Credits (FCC) be created for sailings further out, such as those in Alaska, Canada, and Singapore?
FCCs will be processed the same as the other suspended sailings, and they will be processed starting with the nearest sailing dates. All Future Cruise Credits will be issued by June 30, 2020.
How is the value of the Future Cruise determined?
Your Future Cruise Credit (FCC) will be reflective of the cruise fare amount paid, less taxes & fees. Air, Pre/Post Hotel transfers, etc. will refunded to the original form of payment.
Are Future Cruise Credits interchangeable between brands?
Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the brand with which the cancelation occurred.