How can I get a copy of my SeaPass® account statement?
We would be pleased to provide you with a copy of your SeaPass® account statement. Please allow a minimum of 3 business days from the end of your sailing, and then you may contact us at 1-844-418-6824 or via email at CelebrityEngagementCenter@celebrity.com to obtain the requested information.
Additionally, as part of our SeaPass® account system, there may be pending authorizations placed on your credit or debit card throughout the cruise in order to verify the availability of funds. These normally fall off within 3-5 business days, however, some banking institutions may take longer.
Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please at 1-844-418-6824 or via email at CelebrityEngagementCenter@celebrity.com so that we may assist you further in this matter.