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New benefits and more flexibility up to 48 hours before you sail.

We know you’re looking forward to your next vacation, now more than ever. To give you more peace of mind in planning, we’ve enhanced Cruise with Confidence with more benefits: Flexible Cancelations, Lift & Shift, and Best Offer Guarantee. Take advantage of these benefits on any existing or new booking made before January 31, 2021.
If your sailing was impacted by our Global Cruising Suspension, you can also take advantage of our Cruise With Confidence benefits.

We're Extending Your Expired Future Cruise Credits

If you have an expired Future Cruise Credit (FCC) on your booking and you choose to take advantage of our Cruise With Confidence program, we’ll extend your FCC’s expiration date to December 31, 2020, instead of October 31, 2020. This is a book by date. You may select any sailing you’d like.

Flexible Cancelations

 You have up to 48 hours before you sail to cancel and receive 100% Future Cruise Credit to use toward any sailing through May 4, 2022.

What You Should Know

  • For cancelation within any phase of penalty, refunds will be issued as Future Cruise Credit (FCC) for the full cruise fare amount.  
  • In order to receive 100% FCC, your booking must be paid in full.
  • For cancelation outside of penalty, your refund will be issued to the original form of payment.
  • Nonrefundable Deposit Bookings: If canceled outside of penalty, the full deposit amount will be returned (without penalty) in the form of an FCC. If canceled within any phase of penalty, the cruise fare including full deposit (without penalty) will be issued as an FCC.

Lift & Shift

Want to take the same cruise the following year for the same price and with the same promotion? You can. We’ll protect your original cruise fare price and promotion when selecting an alternate sailing of the same itinerary type, ship series, cruise length, and stateroom category within 4 weeks of the original sail date. Simply make this change by January 31, 2021.

What You Should Know

  • Taxes, Fees, Transfers and Pre/Post Cruise Hotel or Airfare rates are not included in the price protection.
  • Lift & Shift can only be made once and must be done by January 31, 2021. Bookings for 2021 sail dates may shift to 2022 sail dates as long as the decision is made by January 31, 2021.
  • If you originally booked on a Christmas or New Year Holiday sailing, you may move to a Christmas or New Year Holiday sailing in the following year.
  • If you booked a Nonrefundable Deposit cruise, you may move it to the same time next year without a change fee, however, all penalties will move with the booking.
  • Once the Lift & Shift option has been applied you may not rebook on your original sailing. 

Lift & Shift Your Alaska Cruisetour

Alaska Cruisetour guests may Lift & Shift to next year’s Alaska season while taking advantage of price and promotion protection. To qualify, the required Lift & Shift criteria must be met, while also ensuring that the future booking’s Cruisetour length is the same as the original. Guest interested in a different Alaska Cruisetour than the one originally booked can be accommodated as long as the Cruisetour lengths align and space is available. Alaska Cruisetours and Canadian Rockies Cruisetours are not interchangeable.

 

Any group booking opting to Lift & Shift to an FIT Booking the following year will lose all GAP amenities both travel partner and guest facing.

Best Offer Guarantee

If the fare on your sailing is reduced or the promotion gets better, give us a call and we’ll honor your choice right up to 48 hours before you sail.

What You Should Know

  • You may change your offer as many times as desired up to 48 hours before sailing.
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment, any amounts owed will be refunded to the original form of cruise fare payment.
  • Bookings made after January 31, 2021, will be covered with our existing Best Price Guarantee policy.

Why Are We Doing This?

With the flexibility to change your vacation, you have the confidence you need in planning a vacation during these challenging times. After all, it’s your vacation—and now it’s your choice.

Guests can simply submit a request here, 48 hours before sailing, and they’ll receive a Future Cruise Credit to use toward any sailing through May 4, 2022.

 

 How do I redeem my Future Cruise Credit?

 

For more information on Cruise With Confidence please visit our Frequently Asked Questions.

Terms & Conditions

Celebrity Cruises’  (“CEL”) “Cruise with Confidence” program allows individual guests and guests in non-contracted groups who booked a cruise on or before November 30, 2020, for cruises sailing between June 12, 2020 and May 4, 2022, to opt in for our “best price guarantee” on their current sailing or cancel their cruise reservation up to 48 hours prior to the vacation start date and have the option to either:  (i) opt-in to the Cruise with Confidence program and receive a Future Cruise Credit (a “CWC FCC”) equal to the amount of the cruise fare the guest paid to CEL for their cruise, or (ii)  move their booking to an eligible alternate sailing and receive our “best price guarantee” for the re-booked sailing.  If the guest cancels an eligible booking before the 48-hour cut-off and elects to receive a FCC under “Cruise with Confidence:”(a) before the final payment due date of the booking (the Final Payment due date”), if the guest paid a non-refundable deposit (“NRD”) to CEL on the booking, the guest will receive an FCC equal to the amount of the NRD paid.  CEL will refund any other payments it received toward the cruise fare.(b) after the Final Payment due date, the guest will receive a CWC FCC equal to 100% of the cruise fare paid to CEL.  “Cruise with Confidence” is a voluntary program designed to provide guests with different options and additional flexibility when booking a cruise.  If a guest does not opt-in to receive a CWC FCC, the cancellation policy tied to the guest’s reservation at booking will continue to apply.  However, if a guest opts-in to receive a CWC FCC at a time when the booking is subject to cancellation charges that would otherwise have been less than 100% of total cruise fare, by opting in to receive a CWC FCC, the guest agrees to become immediately subject to cancellation charges equal to 100% of the cruise fare paid to CEL.  By requesting a CWC FCC, the guest waives any right to receive any refund of the cruise fare paid, even if the sailing is later canceled.  If a guest elects to receive a CWC FCC, or otherwise cancels his or her reservation or moves it to another sailing, cancellation charges incurred by the guest on the original reservation will not be waived or refunded for any reason.  “Eligible alternate sailing” means a booking in the same stateroom category sailing with CEL on the same product (itinerary type) and cruise length scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year, departing on or before May 4, 2022.  For those sailings, CEL will protect the guest’s original cruise fare and/or promotion so long as the guest moves the eligible booking to the alternative sailing on or before November 30, 2020.  Only existing bookings on holiday sailings may be moved to alternate holiday sailing dates.If CEL’s “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise, except for Galapagos sailings where the difference will be provided in a rate adjustment.  If CEL’s “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. CEL’s best price guarantee does not apply, and any rate adjustment or onboard credit will be adjusted accordingly or forfeited, if the guest: (i) changes the ship or sail date; (ii) does not qualify for the promotional fare; or (iii) books at a reduced single supplement rate and later converts to double occupancy by adding a second guest.  If the guest booked under a combined cruise with promotional air offer, CEL’s best price guarantee applies only to other CEL combined cruise with promotional air offers.“Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through CEL.  If the guest chooses to move their booking to an eligible alternate sailing in the subsequent year, any cancellation charges incurred based on the prior cancellation schedule will follow the booking to the new sailing.  If the guest subsequently cancels his or her booking on the later sailing, the cancellation charges to be assessed will be the cancellation charges incurred:  (i) under the original booking’s cancellation schedule; or (ii) under the cancellation schedule for the later sailing, whichever is greater.  The booking on the later sailing remains eligible to opt-in to receive a CWC FCC under the terms set forth herein.  The Future Cruise Credit offered under the “Cruise with Confidence” program is available only to bookings for named guests for which cruise fare deposits have been paid.  The CWC FCC may transferred one time only and may not be redeemed for cash.  The CWC FCC’s value may be applied only toward the cruise fare due on a new booking or to satisfy the remaining cruise fare balance due for an existing booking.  However, the CWC FCCs cannot be used to obtain a refund. CWC FCC’s must be redeemed on or before the later of December 31, 2021, or 12 months after the date that the guest cancelled their original sailing, and can be applied toward sailings departing on or before May 4, 2022.  Only one FCC may be applied per person, per booking.  All bookings are subject to availability at the time of the request.  If not used on or before the expiration date, the CWC FCC will automatically expire and have no cash value.  Restrictions may apply on stateroom category and applicable pricing and promotions.  Guest will remain responsible for paying any applicable  difference in the cruise fare on the booking if it exceeds the value of the CWC FCC, taxes/fees, port expenses and gratuities (if applicable) for the booking.  CEL’s “Cruise with Confidence” program does not apply to bookings made by residents of mainland China, and Hong Kong.  Program does not apply to guests booked on chartered sailings or in contracted groups and CWC FCCs may not be used on the same.  CEL reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability.  Offer can be withdrawn at any time without notice.  ©2020 Celebrity Cruises Inc.  Ships’ registry: Malta and Ecuador.  For further information about our Cruise with Confidence program, please read our FAQs by clicking here _____For  information about cancelled cruises and specific exceptions, please click here