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What is Celebrity's cruise or Cruisetour cancellation and refund policy?
The cancellation charge policies set forth below vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Policies may differ if you booked with a travel advisor or agency. Please contact your advisor or our Customer Care team if you have questions additional to the below.
Select fare programs require the payment at the time of booking of a non-refundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is non-refundable.
Cancellation of a Cruise or CruiseTour
Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the tables below and shall vary depending on how far in advance of the cruise sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.
Cruise Cancellation charges For North American residents
| Cruise length | Days to sailing | Cancellation charge |
|---|---|---|
| 1–4 nights | 75+ days | No charge (except non‑refundable deposit amounts) |
| 74–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price | |
| 5–14 nights | 90+ days | No charge (except non‑refundable deposit amounts) |
| 89–75 days | 25% of total price | |
| 74–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price | |
| 15+ nights | 120+ days | No charge (except non‑refundable deposit amounts) |
| 119–75 days | 25% of total price | |
| 74–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price | |
| All Galapagos cruises | 150+ days | Full refund |
| 140–121 days | 10% of total price | |
| 120–91 days | 25% of total price | |
| 90–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price |
Cruise Cancellation charges for UK/Ireland residents
| Cruise length | Days to sailing | Cancellation charge |
|---|---|---|
| All cruises up to 14 nights | 70+ days | deposit |
| 69–45 days | 50% of total price | |
| 44–15 days | 75% of total price | |
| 14 days or less | 100% of total price | |
| 15+ nights | 120+ days | No charge (except non‑refundable deposit amounts) |
| 119–75 days | 25% of total price | |
| 74–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price | |
| All Galapagos cruises | 150+ days | Full refund |
| 140–121 days | 10% of total price | |
| 120–91 days | 25% of total price | |
| 90–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price |
Cruise Cancellation charges for Australia & New Zealand residents
| Cruise length | Days to sailing | Cancellation charge |
|---|---|---|
| 1–5 nights | 75+ days | No charge (except non‑refundable deposit amounts) |
| 74–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price | |
| 6–14 nights | 90+ days | No charge (except non‑refundable deposit amounts) |
| 89–75 days | 25% of total price | |
| 74–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price | |
| 15+ nights | 120+ days | No charge (except non‑refundable deposit amounts) |
| 119–75 days | 25% of total price | |
| 74–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price | |
| All Galapagos cruises | 150+ days | Full refund |
| 140–121 days | 10% of total price | |
| 120–91 days | 25% of total price | |
| 90–61 days | 50% of total price | |
| 60–31 days | 75% of total price | |
| 30 days or less | 100% of total price |
In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the countries listed above, a different cancellation policy may apply. Contact your local office or travel agency for details.
Cancellation notices are effective when received by the Operator.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.
Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
Cancellation penalties for other elements (flights, hotels, etc)
For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.
CruiseTour cancellations
For Passengers who have booked a CruiseTour and wish to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.
Is cruise/vacation cancellation protection available?
Yes, US guests may purchase cruise cancellation protections through CruiseCare®, a partnership with AON.
Find out more about what we offer and how to purchase:
How can I request a refund if my cruise is cancelled?
If Celebrity Cruises cancels a voyage or delays embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you may obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.
Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.
Can I cancel my booking online?
Yes. Sign in to your Guest Account, select your reservation via Manage Reservation, and follow the cancellation steps. Cancellation charges vary by cruise length and days until sailing — ranging from no charge (75+ days for short cruises) to 100% of total price (30 days or less). Galapagos cruises have extended timeframes with full refunds available 150+ days before departure.
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