What to know before you go

Start planning! Book specialty dining, shore excursions, beverage packages, spa treatments, shows and more before you get onboard with just a tap in the app or in your online account.

Online Check-in is available 45 days before your cruise and remains available up to 3 days before you cruise.

App check-in is available 45 days before your cruise and remains available until the morning of your sailing (not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition).

Once you have completed the Check-In process online or in the app, you will receive an Xpress Boarding Pass. This indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

We strongly recommend checking in online prior to boarding day to ensure a smooth boarding process.

Log in to your Guest Account and click "Start check-in" or download the app to begin.  

If you've already booked, log in to your Guest Account.

Download the app here

Guests are responsible for having all necessary documentation to board the ship and enter each of the countries the cruise visits. Please remember to bring your passport or valid ID with you, as well as any other travel documents like visa that the government authorities may require. Travel documents need to be presented at the cruise terminal upon check-in, so please keep all travel documents in our carry-on for easy access.  

If you are travelling with a minor and you are not the legal guardian, see requirements and sample permission letter here.

In order to sail, a guest must meet the requirements of ONE of the check boxes below.

All documents must be original – no photocopies. Your name must match across documents. What if I had a name change?

Accepted Identification for Australian Citizens/Residents

Australian Passport Book  
• Passports must be valid at least 6 months after your cruise ends.

Australian Driver's License OR Government-issued, laminated photo ID
• Cruise itinerary must call only on Australian ports of call.
• If an itinerary leaves Australia, then guests must use a Passport.  

Guests age 17 and under may present one of the documents below:
• Medicare Card - Can be used as the only identification for children when all guests share the same last name.  
• Original (or Certified) Birth Certificate - If the parent's name differs from the child.

Accepted Identification for International Guests/Non-Australian Residents

Passport Book
• Passports must be valid at least 6 months after your cruise ends.  

* Sailings that originate and end in ports within Australia that do not include a visit to an overseas port outside of Australia. (Note that Queensland cruises that include Willis Island are considered domestic cruises). If an itinerary leaves Australia, then guests must use a Passport.  

In order to sail, a guest must meet the requirements of ONE of the check boxes below.

All documents must be original – no photocopies. Your name must match across documents. What if I had a name change?

Passport Book
• Passports must be valid at least 6 months after your cruise ends.  

Additionally, visas or travel permits may be required to enter some countries. Requirements vary depending on nationality. Please print out your visa/travel permits to present as needed.
• New Caledonia entry conditions for cruise passengers have been updated. If you are not using an Australian Passport, you may need to obtain a visa. Learn more here.
• New Zealand requires all cruise passengers to complete a New Zealand Traveller Declaration (NZTD). Additionally, a New Zealand Electronic Travel Authority (NZeTA)* or Visa may be required if you are not using an Australian passport.  

In order to sail, a guest must meet the requirements of ONE of the check boxes below.

All documents must be original – no photocopies. Your name must match across documents. What if I had a name change?

Passport Book
• Passports must be valid at least 6 months after your cruise ends.  

Additionally, visas or travel permits may be required to enter some countries. Requirements vary depending on nationality. Please print out your visa/travel permits to present as needed.  

• The United States may require a Electronic System for Travel Authorization (ESTA) or Visa depending on nationality.
Please check requirements for your own nationality. Electronic Visa Update System (EVUS) is required for Chinese Nationals.
• New Caledonia entry conditions for cruise passengers have been updated. If you are not using an Australian Passport, you may need to obtain a visa. Learn more here.
• New Zealand requires all cruise passengers to complete a New Zealand Traveller Declaration (NZTD). Additionally, a New Zealand Electronic Travel Authority (NZeTA)* or Visa may be required if you are not using an Australian passport.  

You may want to consider packing a carry-on bag for the day. Here are some ideas:

• ID
• Xpress Boarding Pass
• Medicines
• Toiletries
• Sunscreen
• Swimmers
• Change of clothes
• Adaptors to suit North American or European plug outlets
• Chargers
• Themed attire - check the app before you sail for more information

For more information, visit our FAQ

Non-Alcoholic Beverages: Guests are allowed to bring onboard (Embarkation Day Only) whatever non-alcoholic beverages that they would like; even if they are products that we offer (including Coke products). NOTE: The quantity is limited to the amount that is able to be hand-carried by each individual. 

Alcoholic Beverages: Guests wishing to bring personal wine onboard with them at the beginning of the cruise may do so, limited to one (1) 750 ml bottles per guest (of legal drinking age), but when consumed in any shipboard restaurant, bar, or dining venue, each bottle shall be subject to a corkage fee of $35 and a 20% gratuity charge. A corkage fee does not apply to guests with the Classic Beverage Package or Premium Beverage Package.  

Guests should be made aware that any bottles that are taken through security are subject to being searched. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol, with the exception of the one (1) bottle of wine per guest.

Should it be MEDICALLY necessary to have a specific item onboard, and we do not or cannot provide it, the guest may do so with a doctor's note.  

Feel free to leave the following items behind as they will be available onboard to use at no charge: pool towels (which can be used in port), soap, shampoo, and hair dryers.  

Prohibited items:

Items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. Carrying any of these items will significantly delay luggage delivery to the stateroom. These and other similar items will be confiscated upon being found:

• Electrical extension cords
• Items that generate heat or produce an open flame: Coffee makers, clothing irons, steamers, hot plates, candles, incense, torch or novelty lighters (matches and traditional lighters are allowed), flammable liquids, explosives, fireworks, hookahs/water hookah pipes, and any other item that may create a fire hazard. The only exceptions to this policy are curling irons and hair straighteners.
• Weapons and drugs: Firearms, ammunition (including realistic replicas), sharp objects, including all knives and scissors, (personal grooming items such as safety razors or scissors with blades length less than 4 inches are allowed), illegal drugs/substances, and CBD oil/CBD products.
• Sports gear, and self-defence items: Handcuffs, pepper spray, nightsticks, martial arts items, and hoverboards. Exceptions can be made for the following sporting goods, however, the item must be stored in the guest’s stateroom and cannot be used onboard: baseball bats, hockey sticks, cricket bats, golf clubs, skateboards, surfboards, and bicycles.
• Radio devices: HAM radios and baby monitors. Two-way radios/walkie-talkies are permitted. Basic specifications are as follows: up to 10-mile coverage range, up to 5 watts power, internal voice, operated transmission, no external mounting antenna.
• Dangerous chemicals: Including bleach, paint and other flammable liquids.

For more information, visit our FAQ

If you are planning to check in your bag to have it delivered to your stateroom, we recommend packing a small bag of essentials to carry onboard. This bag should include: travel documents, medications, swimsuit, coverup, change of clothes, and sunscreen.  

Please arrive at your allotted time, assigned when checking in online. Bring your Xpress boarding pass ready on your phone and your ID in hand at your allotted time. Don't forget to print your luggage tags at home and attach to your check-in luggage. Drop your luggage off at the allocated area then proceed through the terminal to complete your check in. Note – all guests must go through security screening.

Sydney Cruise Terminal  
Overseas Passenger Terminal
Corner of Argyle and George Streets, Circular Quay West, The Rocks NSW 2000
https://www.portauthoritynsw.com.au/cruise/sydney-harbour/overseas-passengerterminal-frequently-asked-questions

Auckland Cruise Terminal
Princes Wharf, Port of Auckland
Quay Street, Auckland CBD, New Zealand
https://www.poal.co.nz/our-operations/cruise/cruise-faqs  

Your key is on your stateroom door
Your stateroom will be ready by 1:30 pm, and you'll find your SeaPass (your room key) by the door.

Your SeaPass
Your SeaPass is your room key and is used for onboard purchases. It will be on your stateroom door by approximately 1:30 pm. Prior to obtaining your SeaPass, use your Xpress boarding pass for purchases. Your muster location for the mandatory emergency drill onboard is printed on your SeaPass.

Do your guest safety briefing digitally
You can complete most of your mandatory guest safety briefing right in the app. Once you're onboard, tap on "Learn about safety at sea." When you're done, just remember to stop by your assembly station - look on your SeaPass or the back of your stateroom door - for a quick check-in.

Stay on ship’s time
Activities, reservations, and port arrivals and departures are on ship’s time. Use the app for reference. It’s always set to ship time.

Purchase Internet before the cruise?
If you purchased an Internet package prior to boarding, here's how you get connected:

1. Turn on your Wi-Fi and connect to “WiFi-Guest”
2.Select “Access Internet” or type “login.com” in a browser.
3. Select "Create an Account” and enter your information.
4. Select “Activate Wi-Fi.” Please note, you will not be charged for this purchase.

If you have questions, please feel free to stop by Guest Services onboard.  

Smoking is permitted only on the ship’s outer decks in designated smoking areas. Smoking is not permitted on the Zodiac rafts or other transport vessels.  

You may notice a temporary hold on the credit card your SeaPass card is linked to. The hold is used to secure funds for anticipated onboard purchases, and will be released once your final charges are settled at the end of your cruise. Currency onboard is US dollars.  

If you purchased or received onboard credits, they will be posted to your account and can be used for any purchases onboard like shops, spa, photo, bars, specialty restaurants, shore excursions, internet or onboard gratuities. If you would like to use your onboard credit in the casino, please note that you will only receive promotional chips or slot play, which you will not be able to cash in.  

It is important that all guests take out appropriate international or cruise-specific travel insurance policies once a reservation has been made. Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs or emergency evacuations on board, even on domestic cruises. Insurance policies may also protect your personal possessions and valuables; provide cancellation cover if you miss the cruise or a pre-paid tour; and provide other forms of protection.

We recommend you contact Cover-More Insurance, or alternatively your travel advisor, or an independent insurance broker for details of suitable policies. Further information can be found at smarttraveller.gov.au  

NEW CALEDONIA REQUIREMENT
New Caledonian immigration authorities have advised that guests who do not hold international travel insurance that covers medical costs, repatriation and other expenses, could be refused entry. We strongly recommend that guests purchase adequate international travel insurance for your cruise.

Limits, sub-limits, conditions and exclusions apply. Insurance administered by Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) on behalf of the product issuer, Zurich Australian Insurance Limited [ABN 13 000 296 640, AFSL 232507). Any advice is general advice only. Please consider your financial situation, needs and objectives and read the Combined FSG/PDS before deciding to buy this insurance. For information on the Target Market and Target Market Determination for these products, contact Cover-More on 1300 77 88 22.