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CELEBRITY CRUISES ANNOUNCES GLOBAL SUSPENSION OF CRUISING

Tuesday, March 24, 2020

Extraordinary times call for extraordinary measures. We have now suspended all global sailings through May 11, 2020. In addition, due to port closures, we are suspending Alaska sailings through July 1, 2020; and Canada/New England sailings departing May 19th, May 28th and June 16th will be modified. We understand the severity of the public health crisis confronting us around the world and want to ensure that we play our part and take appropriate action. We are working with all guests impacted by these changes and appreciate the patience and understanding of all those involved during these unprecedented times.

Guest Letter from President & CEO, Lisa Lutoff-Perlo

 

Impacted Itineraries

For impacted sailings, compensation of 125% Future Cruise Credit (FCC) will be processed automatically. Future Cruise Credit is good through December 31st, 2021. If you prefer to forfeit the higher value of the 125% Future Cruise Credit for all of the guests in your reservation and instead accept a 100% refund, you may contact us anytime up until the expiration date of your FCC.  

If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund.  In order to select the 125% Onboard Credit please click here to submit your request.  If we have not received your choice of compensation for these pre-booked items by April 8th, you will automatically receive a full refund to your original method of payment.  Guests with independent shore excursion arrangements should contact their tour operators as soon as possible. 

Impacted Itineraries are listed by destination and departure date.

Alaska
Departure Date Ship Itinerary
04/30/2020 Celebrity Millennium 11 Night Ultimate Alaska Cruise
05/10/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
05/11/2020 Celebrity Millennium 11 Night Ultimate Alaska Cruise
05/17/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
05/21/2020 Celebrity Solstice 8 Night Alaska Dawes Glacier Cruise
05/22/2020 Celebrity Millennium 7 Night Alaska Northbound Glacier Cruise
05/24/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
05/29/2020 Celebrity Millennium 7 Night Alaska Southbound Glacier Cruise
05/29/2020 Celebrity Solstice 7 Night Alaska Dawes Glacier Cruise
05/31/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
06/05/2020 Celebrity Millennium 7 Night Alaska Northbound Glacier Cruise
06/05/2020 Celebrity Solstice 7 Night Alaska Dawes Glacier Cruise
06/07/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
06/12/2020 Celebrity Solstice 7 Night Alaska Southbound Glacier Cruise
06/12/2020 Celebrity Millennium 7 Night Alaska Dawes Glacier Cruise
06/14/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
06/19/2020 Celebrity Solstice 7 Night Alaska Northbound Glacier Cruise
06/19/2020 Celebrity Millennium 7 Night Alaska Dawes Glacier Cruise
06/21/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
06/26/2020 Celebrity Solstice 7 Night Alaska Dawes Glacier Cruise
06/26/2020 Celebrity Millennium 7 Night Alaska Southbound Glacier Cruise
06/28/2020 Celebrity Eclipse 7 Night Alaska Hubbard Glacier Cruise
Australia & New Zealand
Departure Date Ship Itinerary
04/14/2020 Celebrity Solstice 11 Night New Zealand & Australia Cruise
04/25/2020 Celebrity Solstice 17 Night Tahiti, Bora Bora & Hawaii
Bahamas
Departure Date Ship Itinerary
04/04/2020 Celebrity Infinity 2 Night Bahamas Cruise
Bermuda
Departure Date Ship Itinerary
05/09/2020 Celebrity Summit 10 Night Bermuda, Newport & Charleston
Caribbean
Departure Date Ship Itinerary
03/27/2020 Celebrity Silhouette 9 Night Southern Caribbean Cruise
03/28/2020 Celebrity Equinox 7 Night Eastern Caribbean Cruise
03/29/2020 Celebrity Edge 7 Night Western Caribbean Cruise
04/03/2020 Celebrity Reflection 10 Night Ultimate Caribbean Cruise
04/04/2020 Celebrity Summit 7 Night Southern Caribbean Cruise
04/04/2020 Celebrity Equinox 7 Night Western Caribbean Cruise
04/05/2020 Celebrity Edge 7 Night Eastern Caribbean Cruise
04/05/2020 Celebrity Silhouette 12 Night Southern Caribbean Cruise
04/11/2020 Celebrity Equinox 10 Night Southern Caribbean Cruise
04/11/2020 Celebrity Infinity 5 Night Western Caribbean Cruise
04/11/2020 Celebrity Summit 7 Night Southern Caribbean Cruise
04/12/2020 Celebrity Edge 7 Night Western Caribbean Cruise
04/13/2020 Celebrity Reflection 11 Night Ultimate Caribbean Cruise
04/18/2020 Celebrity Summit 7 Night Southern Caribbean Cruise
04/21/2020 Celebrity Equinox 11 Night New Orleans and Mexico Cruise
04/25/2020 Celebrity Summit 7 Night Southern Caribbean Cruise
05/02/2020 Celebrity Equinox 11 Night Ultimate Southern Caribbean
Europe
Departure Date Ship Itinerary
04/01/2020 Celebrity Apex 4 Night Apex Preview Sailing Cruise
04/05/2020 Celebrity Apex 8 Night Maiden Voyage Spain & Portugal Cruise
04/13/2020 Celebrity Apex 10 Night Northern Europe Capital Cities
04/23/2020 Celebrity Apex 10 Night Northern Europe Capital Cities
05/01/2020 Celebrity Silhouette 8 Night Spain and France Cruise
05/03/2020 Celebrity Apex 7 Night Norwegian Fjords Cruise
05/04/2020 Celebrity Edge 11 Night Italy, Croatia & Montenegro
05/08/2020 Celebrity Reflection 10 Night Ireland, England, Scotland
05/09/2020 Celebrity Infinity 12 Nt Spain (Andalusia), France & Italy
05/09/2020 Celebrity Silhouette 7 Night Norwegian Fjords Cruise
05/10/2020 Celebrity Apex 10 Night UK, Spain, Portugal & France
Galapagos
Departure Date Ship Itinerary
03/28/2020 Celebrity Xploration 7 Night Galapagos Southern Cruise
03/28/2020 Celebrity Xpedition 7 Night Galapagos Northern Cruise
03/29/2020 Celebrity Flora 7 Night Galapagos Outer Loop Cruise
04/04/2020 Celebrity Xploration 7 Night Galapagos Southern Loop Cruise
04/04/2020 Celebrity Xpedition 7 Night Galapagos Northern Loop Cruise
04/05/2020 Celebrity Flora 7 Night Galapagos Inner Loop Cruise
04/11/2020 Celebrity Xploration 7 Night Galapagos Northern Loop Cruise
04/11/2020 Celebrity Xpedition 7 Night Galapagos Southern Loop
04/12/2020 Celebrity Flora 7 Night Galapagos Outer Loop
04/18/2020 Celebrity Xploration 7 Night Galapagos Southern Loop Cruise
04/18/2020 Celebrity Xpedition 7 Night Galapagos Northern Loop Cruise
04/19/2020 Celebrity Flora 7 Night Galapagos Inner Loop
04/25/2020 Celebrity Xploration 7 Night Galapagos Northern Loop Cruise
04/25/2020 Celebrity Xpedition 7 Night Galapagos Southern Loop
04/26/2020 Celebrity Flora 7 Night Galapagos Outer Loop
05/02/2020 Celebrity Xploration 7 Night Galapagos Southern Loop Cruise
05/02/2020 Celebrity Xpedition 7 Night Galapagos Northern Loop
05/03/2020 Celebrity Flora 7 Night Galapagos Inner Loop
05/09/2020 Celebrity Xploration 7 Night Galapagos Northern Loop Cruise
05/09/2020 Celebrity Xpedition 7 Night Galapagos Southern Loop
05/10/2020 Celebrity Flora 7 Night Galapagos Outer Loop
Hawaii
Departure Date Ship Itinerary
04/12/2020 Celebrity Eclipse 8 Night Hawaii Cruise
04/20/2020 Celebrity Eclipse 13 Night Hawaii and West Coast Cruise
05/11/2020 Celebrity Soltice 10 Night Hawaii Cruise
Pacific Coastal
Departure Date Ship Itinerary
03/27/2020 Celebrity Millennium 2 Night Heroes Free Cruise
03/29/2020 Celebrity Millennium 2 Night Heroes Free Cruise
03/30/2020 Celebrity Eclipse 7 Night Pacific Northwest & California Cruise
03/31/2020 Celebrity Millennium 2 Night Heroes Free Cruise
04/02/2020 Celebrity Millennium 2 Night Heroes Free Cruise
04/04/2020 Celebrity Millennium 2 Night Heroes Free Cruise
04/06/2020 Celebrity Millennium 4 Night Heroes Fundraising Cruise
04/10/2020 Celebrity Millennium 5 Night Heroes Fundraising Cruise
04/20/2020 Celebrity Millennium 5 Night Pacific Northwest Cruise
04/25/2020 Celebrity Millennium 5 Night Pacific Northwest Cruise
05/03/2020 Celebrity Eclipse 7 Night Pacific Northwest & San Francisco
South Pacific
Departure Date Ship Itinerary
04/01/2020 Celebrity Solstice 3 Night South Pacific, Fiji, & Tonga Cruise
Transatlantic
Departure Date Ship Itinerary
04/17/2020 Celebrity Silhouette 14 Night Spain & Portugal Transatlantic
04/19/2020 Celebrity Edge 15 Night Spain, Italy & Tenerife
04/24/2020 Celebrity Reflection 14 Night Madeira & Ireland Transatlantic
04/25/2020 Celebrity Infinity 14 Night Azores, Morocco & Spain
05/02/2020 Celebrity Summit 7 Night San Juan to New Jersey Cruise
Cruising Suspension FAQs
If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund?
Will the requirement for anyone over 70 years of age to have a form from a physician certifying they are fit to travel be a permanent policy even after the virus subsides?
How long before sailing does the physician certification letter for guests over 70 years old need to be obtained?
If guests over 70 can’t get a note from a physician, can they get a Future Cruise Credit?
What’s happening with any current cruises you have sailing?
If my cruise was canceled due to the voluntary suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded?
If I chose to take advantage of your Cruise with Confidence offer, how does that impact my flights?
Is #CruisesForHeroes going to be rescheduled?
Will guests booked on the Cruises for Heroes sailings be eligible to receive 125% Future Cruise Credit or reimbursement for canceled airfare and hotel?
I converted MyCruise® Reward Points from my Celebrity Cruises Visa Signature® card for my upcoming cruise that has been canceled or rescheduled. Who can I contact about this?
What is happening with the Celebrity Cruises crew members on board your ships?
Are you still taking care of crew pay during this time?
Will I still get the same perks when I rebook a new cruise?
Can I rebook a future sailing right now?
After I receive my 125% Future Cruise Credit (FCC), can I choose to change to the 100% refund?
If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this?
If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost?
Is CruiseCare® refundable?
What items are refundable on the canceled or suspended sailings?
If guests have a Future Cruise Credit (FCC) that was applied to a sailing we canceled, will the same Cruise with Confidence guidelines apply when booking their new cruise?
Canada has stated that their travel ban is effective until July 1. How will this impact your Alaska and Canada & New England cruises?
Can I use the Future Cruise Credit across multiple itineraries or does it have to be used for a single booking?
Will Celebrity be making separate decisions on cruises sailing from Italy?
How can I start the process for a full refund?
Will my family on board Celebrity Eclipse have access to medication they need if they can’t wait until they reach San Diego? Who should they talk to on board the ship for assistance?
Celebrity Millennium has been docked in Ensenada Mexico for several days. The ship left this morning. Where is it headed next?
If I cancel a cruise using the Cruise with Confidence policy, and I’m issued a Future Cruise Credit (FCC) to use in 2020 or 2021, can I apply it to a holiday sailing?
What about passengers who did not cancel under the Cruise with Confidence program but received notification that the restrictions imposed by Celebrity Cruises meant they would be denied boarding? What kind of compensation will they receive?
When will I receive a refund?
I booked a cruise on board that has now been voluntarily suspended. If I choose to receive the Future Cruise Credit and book at a later date, will I also be entitled to the onboard promotion?
If I purchased a product or service in My Cruise Planner before my sailing was canceled, what do I need to do for a refund?
If a guest chooses the 125% onboard credit for pre-cruise purchases, are they required to use the onboard credit on the same sailing they used their Future Cruise Credit on?
Will the Celebrity Summit May 28 Loyalty Reunion Cruise and the Celebrity Summit June 16 Celebrate with the CEO Cruise events still take place?
Can you use your Future Cruise Credit (FCC) on an existing booking?
I made my reservation using Casino Certificates. Can I use those certificates later regardless of its original expiration date? Also, will the taxes and port fees be refunded?
What is the status of cruises in the Galapagos Islands?
What is the new itinerary for the May 28 Celebrity Summit sailing?
Can I cancel my June 2020 cruise in Europe before making final payment and still receive the Future Cruise Credit (FCC)?
Future Cruise Credits are valid through 2021, but do they have to be used on a sailing in 2021?
I am uncertain about confirming my booking. What if I want to cancel over fear of the corona virus spreading?
Why is it suggested to add CruiseCare® right when I book?
What does CruiseCare® cover with regard to coronavirus (Covid-19)?
When will Future Cruise Credits (FCC) be created for sailings further out, such as those in Alaska, Canada, and Singapore?
If I used an onboard credit to pay for my pre-cruise purchases such as shore excursions or a beverage package and opt for the 125% onboard credit offer, will I receive the offer on the portion paid with my onboard credit?
Once the 125% onboard credit offer is applied to a new booking, is it refundable?
Once the 125% onboard credit offer is applied to a new booking, will it be available for purchases prior to my sailing?
Can guests change their mind later and opt-in for the 125% onboard credit offer?