For Suspended Sailings departing between May 12 – September 30, 2020 have until the end of this year, December 31, 2020 to request a refund. For suspended sailings departing on or before May 11, 2020, guests have until December 31, 2021, to decide to change their FCC to a refund for the amounts paid toward their cruise fare.

Yes, as long as the refund hasn’t been processed, we can change the compensation offer back to a Future Cruise Credit for the amount paid toward your cruise fare.

The original Future Cruise Credit for the amount paid toward your cruise fare will be accounted for within your new Future Cruise Credit. The amount of your existing FCC will be protected at 100% and any additional amounts paid will be issued at 125%. This new FCC will be valid until December 31, 2021, for use on sailings through May 4^th, 2022.

Cancelled sailings September 16, 2020 – September 30, 2020 will automatically receive 125% FCC and will be processed by August 26, 2020 via email.  The value of the FCC will be calculated based on amounts paid toward the cruise.  Additionally, if you prefer the 100% refund to your original method of payment, as opposed to the FCC, you may request by December 31, 2020.

Cancelled sailings scheduled to visit Denmark, between August 1^st and September 30, 2020, will automatically receive 125% FCC and will be processed by July 24, 2020.  The value of the FCC will be calculated based on amounts paid toward the cruise.  Additionally, if you prefer the 100% refund to your original method of payment, as opposed to the FCC, you may request by December 31, 2020.

Cancelled sailings August 1, 2020 – September 15, 2020 will automatically receive 125% FCC and will be processed by July 31, 2020.  The value of the FCC will be calculated based on amounts paid toward the cruise.  Additionally, if you prefer the 100% refund to your original method of payment, as opposed to the FCC, you may request by December 31, 2020.

Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Any remaining funds on the FCC will continue to be available until the FCC balance is zero.

Yes. FCCs can be applied to an existing booking.

If your cruise was canceled as part of the global suspension and you rebook your cruise by calling us or contacting your travel advisor July 17, 2020 – August 15, 2020, you will not be required to make a deposit payment until August 31, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. If your cruise was canceled as part of the global suspension and you rebook your cruise by calling us or contacting your travel advisor June 22, 2020 – July 16, 2020, you will not be required to make a deposit payment until August 15, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. Your If your cruise was canceled as part of the global suspension and you rebook your cruise by calling us or contacting your travel advisor May 20, 2020 – June 21, 2020, you will not be required to make a deposit payment until July 15, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. Your booking will remain active without any payment until your FCC is applied or up to final payment date. If you rebook your cruise online, you will need to make a deposit at time of booking in order to make your booking active. FCC’s can be applied to cover deposit.  Reminder, FCC’s are applicable to the cruise fare only and cannot be applied as payments towards taxes, fees, prepaid gratuities or MoveUp bids.  Payment due dates cannot be extended a second time for bookings that were already extended to May 31, 2020.

Individual Reservations – Once FCC is applied, booking will be forced to “booked status” (BK) and no payment will be due until Final Payment date.

Groups – Once an FCC is applied in a group booking, the option date will be manually extended until Final Payment date.

FIT To Group Transfer – At this time, must call in to have the option date be manually extended to Final Payment date.

No. Bookings made using an FCC received from a canceled sailing due to our suspension of operations may be used on a sailing that commences on or before May 4^th, 2022.

Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the brand with which the cancelation occurred.