Frequently Asked Questions

Guest Account will allow you to use the same username and password to log in your Celebrity Cruises® and Royal Caribbean International accounts, access, and manage your vacation details and loyalty account information.

 If you do not currently have a My Celebrity account, you can create a Guest Account by providing your name, date of birth, email address, selecting a password and completing a security question and answer.

If you already have a My Celebrity account, upon sign in using your existing My Celebrity credentials, you will be guided through the account migration process. This entails an update to your current profile information and the creation of new login credentials. Your email address will become your new user name.

Guest Account will provide you the ability to use the same username and password for the Celebrity Cruises® and Royal Caribbean International websites and mobile applications. Some of the key features of Guest Account include a robust password recovery tool, updated user experiences, and access to the personalized digital experiences that are being rolled out across the fleet.

The new Guest Account dashboard will display your upcoming cruises, your cruise history, courtesy holds, account related personal information, loyalty information, and provide enhanced control over your communications and privacy options.

You will need to have an active email address to create a new Guest Account.

You may continue to browse our website without a Guest Account and have travel advisor and our call center agents make updates to your existing reservations. However, if you would like to make changes to your existing reservations on our website or mobile applications, you will need to create a Guest Account to do so.

We no longer store your mailing address as part of your Guest Account.

You will be asked to provide your current address when you check in for your cruise.

In certain limited circumstances, you may need to manually link your Captain’s Club account to your new Guest Account. To do so, look for the “Captain’s Club member?” field next to your name on the top right of the screen, enter your Captain’s Club account number (it can be found in previous emails you have received from Celebrity Cruises®), and click “Add.”

Please allow up to 24 hours for your Captain’s Club information to display in your Guest Account dashboard.

We require the last name for both accounts to be identical before they can be linked. If the last name associated with Guest Account is different from the last name associated to the Captain’s Club account, you will need to change the last name associated to the Captain’s Club account. Alternatively, you will need to change the last name associated to your Guest Account.

To change the last name associated with your Guest Account, once you are logged in please visit the “Settings” page then click on “Personal Information.”

To change the last name associated with your Captain’s Club account please call us.

Sign in to your Guest Account, and navigate to the Past Cruises tab, where you will view your past cruises in chronological order as well as the reward points earned per cruise.

Your cruise history should migrate to your new Guest Account automatically. If past cruises are missing from your account history, please call us. Our dedicated Guest Account technical team will help you.

Your new Guest Account allows you to see your Celebrity Cruises® and Royal Caribbean International loyal accounts in one place. To do so, please visit “My Account” and click “Settings” to view your Celebrity Captain’s Club or Royal Caribbean Crown & Anchor Society accounts.

If you recently migrated to Guest Account, or have just created a new Guest Account, and need to change your password, please call us.

If you have not yet migrated to Guest Account, please reset your password using the link found in the email we have sent you. If you do not remember your password, please call us.

No, answers to security questions are not case sensitive.

If you have not yet migrated to Guest Account, please login using your existing username (i.e., not in email address format). Once you have to migrated to Guest Account, you will be able to login using your new username, which is in email address format.

You can manually link your booking using your 7-digit reservation number or your stateroom number. To do so, follow these steps:

• First, at the bottom of your dashboard, click the “View my cruises” button.
• Then, on the top left of the “Cruises” page, you can search for a reservation and add a cruise.

This is unlikely, but if you are not able to manually add a booking to your account, please check with your travel advisor or direct booking agent to make sure they provided us accurate personal information when they made your reservation on your behalf.

If you need additional assistance you can reach us at 1-800-760-0654 or 1-316-554-5961 Monday through Friday, from 7:00AM – 10:00PM Eastern time.

Visas

Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. It is the sole responsibility of the guest to identify and obtain all required travel documents for all ports. We strongly recommend that guests travel with a Passport. All Passports must be valid.

Get more information on Visa Requirements for U.S. Residents click here

Get more information on Visa Requirements for Canadian Residents click here.

Visa Waiver Program

This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. This is a U.S. Department of Homeland Security (DHS) program. The Electronic System for Travel Authorization (ESTA) is mandatory, and all travelers, regardless of age, from Visa Waiver Program (VWP) countries will be required to complete an online application similar to the I-94W and obtain an ESTA approval prior to boarding a carrier by air or sea to the United States under the VWP. For complete details, please refer to the U.S Department of State website.

Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages.

For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the U.S Department of State website.

Travelers from the VWP countries seeking to enter the United States will also be required to have in their possession a machine-readable passport.

For Passport requirements for Visa Waiver Program applicants, visit the U.S Customs and Border Protection website.

Inoculation/Health

All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-800-232-4336, and the World Health Organization website

Family Legal Documents

Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's government-issued birth certificate (original, a notarized copy, or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child's valid passport and visa (if required) or the child's government-issued birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a legal guardian, the adult must present a certified Certificate of Guardianship with respect to the child.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruisetour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruisetours, the infant must be at least 12 months old as of the first day of the cruise/Cruisetour. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be at least 12 months old on the first day of the cruise/Cruisetour.

View Celebrity Cruises' Guest Conduct Policy

View Celebrity Cruises' Smoking Policy

View Celebrity Cruises' Alcohol Policy

View our Conduct Policy

View our Conduct Policy

Save the Waves Program and Trash/Waste Disposal

Celebrity Cruises® maintains a Save the Waves Program that focuses on three key principles: Reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item overboard.

Please see below for Facility and Age Requirements

Age Policies

* During inclement weather and select hours, the ship may permit the Solarium Pool (if covered) to be used by persons under age sixteen (16) provided they are directly supervised by a parent or guardian.

** United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.

*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.

****For Adult Night Club/Disco, make sure you read our alcohol policy

Failure to act in accordance with this policy may result in:

• Intervention by security, other management personnel, or law enforcement
• Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or hold cell
• Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities)
• Denial of boarding on the current or any future Celebrity Cruises®
• Reporting of incidents to government and law enforcement Authorities for follow-on legal action
• Removal from ship at the next port of call. Guests removed from a Celebrity ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest's home country are also the responsibility of the guest.

Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.

U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Open Loop - OR U.S. Cruises that Begin and/or End in Canadian Ports

U.S. Citizens

U.S. citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License, or Trusted Traveler Program Card such as Nexus, Sentri or Fast.

Canadian Citizens

Canadian citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

All Others

All other citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card. U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Closed Loop

U.S. Citizens

Option 1: U.S. citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast. Option 2: In the absence of any of the documents listed above, U.S. citizens will need to present BOTH an identification and citizenship document from each of the lists below in order to board the ship.

Identification Document

• Government Issued photo identification card

Citizenship Documents

• U.S. Government Issued Birth Certificate (original)
• U.S. Certificate of Naturalization (original)
• U.S. Consular Birth Abroad Certificate (original)

Canadian Citizens

Canadian citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere, and return to the same port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

All Others

All other citizens that board a cruise ship at a port in the U.S., travel only within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card.

CruiseCare® is designed and intended for US residents only. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

• Firearms & Ammunition, including realistic replicas.
• *Sharp Objects, including knives and scissors.
• Illegal Drugs & Substances
• **Aerial Drones
• Candles & Incense
• ***Coffee Makers, Clothes Irons, & Hot Plates
• Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
• Skateboards & Surfboards
• Martial Arts Gear
• Self-Defense Gear, including handcuffs, pepper spray, night sticks.
• Flammable Liquids and Explosives, including lighter fluid and fireworks.
• HAM Radios
• Hookahs & Water Hookah Pipes.
• Electrical Extension Cords
• Dangerous Chemicals, including bleach and paint.
• ****Alcoholic and Non-Alcoholic Beverages
• Potentially hazardous food and/or food that requires refrigeration. 

Note:

*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.

**Aerial Drones: guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining ay required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest’s responsibility. Celebrity Cruises® assumes no liability for guests drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.

***Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However "torch lighters" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.

****Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Alcoholic beverages seized on embarkation day will not be returned.

Celebrity Cruises® introduces DineAware

Celebrity Cruises® is the first cruise line in the industry to introduce DineAware. The program provides set standards for food allergy and intolerance education throughout the food and beverage industry. All our restaurant and serving staff receive training through the DineAware program. Also, annual retraining is provided to ensure that we keep abreast of the latest information regarding the 14 major food allergens and intolerances. Our guests with special dietary needs can dine in confidence knowing that their food needs are top priority and will be readily accommodated while on board. Celebrity Cruises® is DineAware committed. We deliver excellent dining experiences for all guests to the best of our ability.

1. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time.
2. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest's responsibility. Royal Caribbean assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.
3. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.
4. Drones are not to be operated on either of Royal Caribbean’s private destinations: CocoCay, Bahamas or Labadee, Haiti.

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Cancellation of Cruise For Australian and New Zealand Residents

The following cancellation charges will then apply to your cruise. Standard Cruises & Cruisetours (Cruise Portion Only).

Days Prior to Cruise Departure and cancellation Charges:

• 151 or more days: deposit is refundable except in the case of non- refundable deposit promotions and airfares
• 150-71 days: loss of deposit 
• 70-46 days: 25% of fare*
• 45-31 days: 50% of fare*
• 30-15 days: 75% of fare*
• 14 days or less: 100% of fare

Cancellation of Cruise for UK & Ireland Residents

Cruise cancellation protection is available through Celebrity’s CruiseCare® plan, which is designed and intended for US residents, excluding residents from New York.

FOR NEW YORK RESIDENTS ONLY: New York state residents who are interested in travel protection may contact Aon Affinity by visiting https://travelcruisecare.com or calling Aon 1-800 797-4516.

FOR ALL OTHER US RESIDENTS: Any questions regarding the terms and conditions of the insurance benefits of CruiseCare® plan, including cancellation coverage, should be directed to Aon Affinity by calling 1-800 797-4516.

Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.

If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC).  Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us.   Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.  

Please note this policy does not apply to guests booked on chartered sailings.  If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.

It’s your responsibility to ensure you have all the proper documentation to board the ship and enter each of the countries your cruise visits. We’ll require government-issued identification to board. And government authorities may require you to have a visa or meet other requirements.

See the current travel documents requirements here.

The new Celebrity Guest Ticket Booklet includes sample Cruise/Cruisetour Ticket Contracts, along with easy-to-understand information about your cruise experience - from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more.

The sample Cruise/Cruisetour Ticket Contracts below are for North America residents sailing on or after December 1, 2020. Guests who are booked on a charter sailing will receive the appropriate Cruise/Cruisetour Resale Ticket Contract in online check-in or in Guest Documents.

Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes.

For a sample guest ticket booklet, click here.

• To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for itineraries other than the Galapagos, click here.
• To download the Celebrity Cruises® Cruise/Cruisetour Ticket Contract for Celebrity Flora®, Celebrity Xpedition® and Celebrity Xploration click here.
• To download the Celebrity Cruises Cruise/Cruisetour Refusal to Transport policy click here.

You will need Adobe Acrobat Reader to view the documents above. Click here to download this complimentary software.

Please see Shore Excursion Terms and Conditions here.

UK & Ireland

United Kingdom & Republic of Ireland bookings are subject to the Booking Conditions which can be found here

The Nordics

Norway and Sweeden are subject to the Booking Conditions found here for Norway and here for Sweden.

Flights by Celebrity℠, Celebrity Cruises’ air program, is the best way to ensure you get exactly what you want in air travel—the best rates, the flexibility to personalize your flight plans, and the security in knowing there’s a staff of dedicated Flights by Celebrity℠ Specialists available 24/7 to provide any assistance you may need along the way. Together, Celebrity Cruises® and Flights by Celebrity℠ take care of all your vacation needs—from the time you book your cruise to the time you arrive home.

Now, booking your complete vacation – including air travel – is easier than ever. 

Flights by Celebrity℠ provides premium benefits and a seamless travel experience.

Price

Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare within 24 hours of booking your air, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. 

Protection

When you use Flights by Celebrity℠ to book your air travel, we’ve got your back. You enjoy 24/7 travel service, so you have the peace of mind knowing there’s someone looking out for you. Our Flights by Celebrity℠ Specialists are on hand monitoring your flights, so if there are any delays or cancellations that jeopardize your travel plans, they’ll work quickly with the airline to get you on the next available flight to get you to your ship. So, take comfort in booking your complete vacation with us all at once, and let us take care of everything.

Pay Later

When you use Flights by Celebrity℠ to book your air travel, you have the option to book flights with no money down, and you’ll enjoy the flexibility of changing flights with no change fees when you book refundable airfares. You will enjoy the convenience of locking in your flights and the fare without having to pay for the airfare at time of booking. Pay for your flights at the same time as your cruise final payment.

Points

Flights by Celebrity℠ gives you complete flexibility in booking, which means you earn points with your favorite airline. You choose the days and times you want to fly. You choose the airline. In the end, you’re assured the flight schedule and airline that you want. It’s that easy.

Book your complete Celebrity Cruises® vacation with one of our Flights by Celebrity℠ Specialists, online at celebritycruises.com, or with your travel agent.

Flights by Celebrity Specialists

Our air specialists can be reached 24 hours a day, 7 days a week by calling 800-533-7803.

CelebrityCruises.com

When making a new cruise reservation on celebritycruises.com, you will be prompted to purchase your flights through Flights by Celebrity℠ after the cruise booking process. If you have already booked your cruise and would like to schedule your flights, visit celebritycruises.com and log in to your account using your booking number and then add your flights. To search for flights before you book your cruise, visit www.celebrity.com/flights-by-celebrity.

Travel Agent

Contact your travel agent and request Flights by Celebrity℠ to complete your booking to ensure you receive all the premium benefits that Celebrity Cruises’ air program provides.

You are able to book your flights from 330 days to 4 days before your cruise departs.

Yes, you can request seat assignments in instances where the airline makes them available to Celebrity Cruises®. Most air carriers charge a fee for early seat assignment requests and when this occurs you will be directed to contact the airline directly to confirm your seating.

Yes, you will accumulate miles for your flights if you’re a member of the airline’s loyalty program.

When travelling internationally with an infant who will sit on your lap (a child under 2) please contact our Flights by Celebrity℠ Specialists at 800-533-7803 to confirm your reservation. If you are travelling domestically, please contact the carrier to advise that you will be travelling with an infant. If you want your infant to have their own seat, you must purchase a full fare additional seat.

Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline’s website to check-in usually within 24 hours prior to flight time. To check-in online you will need the airline confirmation number which is usually displayed in the upper right hand corner of your Flights by Celebrity℠ confirmation.

CruiseCare insurance is available at an additional cost as part of your cruise purchase. Flights by Celebrity℠ coverage is included in the CruiseCare policy. Ask your Flights by Celebrity℠ Specialist or travel agent for details.

No, Flights By Celebrity is only available to US, Canada, UK, Ireland and Australia residents.

Yes, a nominal service fee of $15 USD per person for travel within North America and $25 USD per person for International travel will be included within your airfare rate. Please visit http://www.celebritycruises.com/flights-by-celebrity or speak with one of our air travel experts at 1-800-533-7803 for the most up to date information. 

Flights by Celebrity℠ offers some of the most competitive refundable with fee, or non-refundable rates for economy, first or business (where applicable) travel.

A selection of airlines offer basic economy fares however those fares are extremely limiting and come with many restrictions. Usually check in luggage is prohibited, there is not an option to pre reserve seats or request upgrades, and the guest is not able to change the flight or cancel for a refund.

Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win.

The flight must be available and the flight itinerary must be identical including airline, fare rules, flights, dates, and times. Lowest Airfare Guarantee applies only to the base fare of the flight without including any taxes and fees.

Changes to your itinerary can be made however these changes are subject to any applicable airline penalties and fees.

Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund, however, some airlines will issue you a credit for the value of your air ticket valid for one year from the date of issue. Additional fees and penalties will apply at the time of re-use. If you have purchased a refundable ticket, cancellations are subject to a fee with the balance refunded to the last form of payment used on your cruise reservation.

One of the options available with Flights by Celebrity℠ are refundable tickets. These tickets are less restrictive than non-refundable tickets and allow you to cancel, pay a fee and receive a refund for any value over and above the fee.

Occasionally, our airline partners’ make changes to the times that flights operate; the type of aircraft; or even the city that flights originate from. When this happens we will work with the airline to get you re-accommodated to get you to your cruise vacation.

Our Protection benefit provides Assured Arrival as our guarantee to assist our Flights by Celebrity℠ guests when they encounter any flight disruptions that occur through no fault of their own. We have a team of Emergency Travel Specialists standing by that proactively monitor flights and act as a liaison between our ships and our guests. This team is available to assist you 24 hours a day, 7 days a week or by phone 800-533-7803 (Option 4). If the flight gets cancelled or delayed and Celebrity Cruises is unable to get the guest to the ship, we will offer a Future Cruise Credit and refund the cost of the flight.

No, we will still have an offering of non-refundable fares, and when selected will require immediate payment.

The cost of the air is added to the total balance due for the cruise reservation and payment will follow cruise payment guidelines.

If your travel dates fall within final payment guidelines, full payment for air will be required even though you selected a refundable fare.

If you select a refundable fare, the payment page will not display and you will receive your confirmed air itinerary.

Guests/travel partners will need to contact a Flights by Celebrity Specialist who will make the requested change. Outside of final payment, no air penalties will apply. Guest will be responsible for differences in fare.

Outside of final cruise payment air penalties will not apply and the fare is fully refundable. After final payment, $200 per person air penalty applies.

No, Pay later is only available to US, Canada, and Australia residents.

The accessible shore excursions are accessible for all. This program is designed to provide memorable, enjoyable experiences for limited-mobility guests, seniors, and anyone who enjoys a slower pace.

Our accessible tours are unique in that they offer:

•  Accessible vehicles
•  Step-free tour routes
•  Shorter walking distances
•  Slower pace
•  Accessible restrooms with wide doors along the route
•  Professional and compassionate tour guides experienced in working with senior and disabled guests

The group size varies depending upon the tour(s) you choose, you can enjoy slow paced tours with 4-10 guests or large group excursions with up to 45 guests.

Tours are categorized as follows:

LEVEL 1:  Tours recommended for guests that are able to walk short distances, can navigate the steps of a motor coach, and/or travel with a standard size manual collapsible wheelchair or scooter, that can fit in the motor coach luggage compartment. This tour accommodates between 15 - 45 guests.

LEVEL 2:  Excursions designed for guests unable to negotiate motor coach steps or full-time wheelchair/scooter users. The vehicle used on this type of tour is adapted with an access ramp (or lift where available). In order to use the ramp and/or lift, guests are required to be seated on a wheelchair or scooter. Due to the vehicle type, this tour accommodates a limited number of mobility devices. This tour ranges between 4 - 12 guests.

The accessible shore excursions use specialized vehicles equipped with either a ramp or lift for easy wheelchair access.

The tour guides conducting these accessible tours have several years of experience in touring with limited mobility guests and their families. They are patient, compassionate and very knowledgeable. However, please note that guides are not permitted to push wheelchairs. Guests in wheelchairs must be able to self-propel or have a companion assist them.

Upon booking an accessible tour, guests wishing to utilize a wheelchair (manual or electric) on this excursion must provide the total dimensions (Length x Width x Height) and Weight of the mobility equipment.

Guests that require to remain seated on the device to board the vehicle must also provide the Combined Height and Combined Weight.

This information must be sent to shorexaccess@celebrity.com. Providing the weight and measurements will help ensure that there will be no issues on the day of your tour.

Not all excursions can accommodate a scooter. Therefore, guest(s) must provide the scooter dimensions (Length x Width x Height) and Weight to shorexaccess@celebrity.com. Please let us know if you have to remain seated on device to board vehicle. If you do, please also submit the Combined Height and Combined Weight.

Currently, the accessible shore excursion program is available throughout several Caribbean, Baltic and Mediterranean ports. To see a complete list of available destinations, click here.

***Other destinations, such as Alaska, offer a variety of tours where accessible transportation may be secured upon request basis only.

We recommend booking in advance as the tours have limited seating. Please submit the completed Accessible Shore Excursions Form no later than 10 business days prior to the start of your cruise. We will advise you of availability and book the tours for you. Written confirmation will follow via email.

• Yes, we are able to send the bag tags electronically, so guests can print as many as they’d like prior to joining the ship. While we are no longer shipping the tags, the digital option allows guests to travel with as many bags as they prefer.

• If guests choose to print the electronic tags, we recommend reinforcing them with a plastic or leather tag holder. Some guests even choose to laminate their baggage tags.

• Luggage tags will be available at the pier for guests who prefer to use this service at the terminal prior to boarding.

• It takes just a few minutes to acquire the tags and fill out your information with the porter. Please make sure you know your stateroom number and room location.

Begin by signing in to Guest Account at the top of this website. For mobile and tablet users, please click the menu on the top left and then click Sign In. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.

Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.

Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

Bookings may only be transferred to a Travel Agent up until 30 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a ChoiceAir ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel agent, please complete this form.

The Direct Guest to Agency transfer information above is applicable to U.S., Canada, Bermuda, and Caribbean bookings only.

The Celebrity Cruises app makes it easier for you to plan and manage your vacation. Before your cruise, take advantage of pre-cruise savings on beverage and internet packages, shore excursions, spa services, specialty dining, and more.

Once onboard, connect to the ship's Guest Wi-Fi to access all the app features. Make dining reservations, book shore excursions, chat with friends and family, view activities and entertainment, and access your onboard account. Explore deck maps, view venues and their operating hours, access menus, and much more.

Good to know:

The Celebrity Cruises app is available for free from the Apple App Store and Google Play Store.

The app is available in English.

The App is not supported on tablets.

To create a Guest Account and use all the app features, guests must be at least 13 years of age (in most countries). Guests in Austria must be at least 14 years old, and in Germany, Hungary, Netherlands, and Lithuania the minimum age is 16.

You can download the Celebrity Cruises app at no charge from the App Store or Google Play, and use the app at no cost onboard. No internet purchase required. In-app purchases available.

We suggest downloading prior to your sail day, so you can save time at the terminal. Use the app to check in for your cruise, set up your arrival time, and upload your proof of vaccination. You can also download the app at no charge onboard.

You can download the Celebrity Cruises app at no charge from the App Store or Google Play. Then launch it and sign in using your guest account credentials. If you don't have an account, you can create one right in the app.

It’s easy:

1. Connect to your ship's guest Wi-Fi network.

2. Open a browser and type “login.com”’ to get to our home page.

3. Tap the App Store icon (for iOS devices) or Google Play icon (for Android devices) to install the app.

No internet package is required. You can use the app onboard at no charge by connecting to your ship's guest Wi-Fi network.

Yes, you can use the same username and password to log into both the Celebrity Cruises app and website. You can create a Guest Account at any time; however, we recommend that you create an account prior to your cruise so you can take advantage of pre-cruise savings on specialty dining, beverage and internet packages, shore excursions, spa services, and more, and use the app to check in for faster boarding.

You will be locked out of your account after ten failed sign-in attempts.

You can reset your password using the "Forgot Password?" option on the sign-in screen.

No. Anyone who downloads the app can use it to view upcoming itineraries for our entire fleet, activities happening onboard our ships, videos about Celebrity Cruises and our family of cruise brands, and more, even if you don't have a reservation for a sailing. Just log in to your account or create a new account to access the app features.

Before your cruise, you can purchase internet and beverage packages, spa services, book specialty dining and shore excursion reservations, schedule your Celebrity Select Dining seating times, as well as select entertainment and onboard activities.

Once onboard, you can also modify or purchase an internet package, book specialty dining and shore excursion reservations, and schedule your Celebrity Select Dining seating times.

For a smooth departure day, schedule your departure time, luggage and transportation requests in the app. You'll receive notifications with the details, including and leading up to your departure time.

Yes, our app is available on all ships in the fleet; however, some features vary across different ships.

No, you do not need an internet package to use the app onboard. Simply connect to your ship’s Guest Wi-Fi to use the app for free without an internet package.

The easiest way is to connect to the ship's Guest Wi-Fi is via your phone Settings once onboard. Once you’re connected, you can continue to use the app or purchase and activate an internet package.

Some reservations and pre-cruise purchases can be modified in the app before you sail.

For dining or shore excursions, you can either remove a Guest or cancel the entire reservation (within the cancellation policy). For further modification, such as changes in date, time or party, you can either cancel and rebook the reservation, or visit Guest Relations once onboard.

For beverage and internet packages, no modifications can be made in the app, but you can cancel and book a different package.

Yes. Once you're signed into your account, all of your reservations display on the app.

Want to get an early start on your cruise plans? We don't blame you. You can find out information about your cruise in the Celebrity Cruises app by browsing to and selecting a reservation, and then tapping the ship icon or calendar icon at the top of the screen.

Activities start coming together a couple of weeks before your cruise, so check back as your voyage nears.

Yes. Deck maps are available on the app to tap through each deck, or tap on the deck link from any activity in the Daily Planner to see its location.

Yes, Guest chat is available at no charge while onboard, as long as you're connected to the ship's Guest Wi-Fi network. Guests sailing in the same stateroom will automatically be connected to chat. You can also invite other people to chat.

*App not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition.

Not yet, but that information is available on the Travel Documents FAQ page.

If your loyalty number is already associated with your account, it’s available in the app. Find it in the account information within your profile.

Badges are exclusive virtual rewards that you can earn and collect for cruising with us, achievements reached, and milestone moments celebrating you and your vacations with us. You can find and share your earned badges in your Celebrity Cruise App Profile.

You can earn a Ship badge for each Celebrity Cruises ship you sail with us. Badges are earned only for ships that Celebrity Cruises still owns and operates.

Destination Badges are earned for the world regions you visit during your Royal Caribbean cruise, such as Europe, Alaska, and the Caribbean. Badges are not awarded for individual ports, with the exception of Royal Caribbean's private destinations such as Perfect Dat at CocoCay.

Badges are earned only for ships that Celebrity Cruises currently owns and operates.

Badges are earned only for ships that Celebrity Cruises currently owns and operates.

Recent cruises, points and badges may take up to 30 days after a completed cruise to appear.

To troubleshoot, first, check your past cruise history in the app. If any of your past sailings are not displayed, you won’t see a badge for that ship.

Second, sign out and log back into the app.

Lastly, if your app is missing your cruises and badges after the 30-day period, please email cxc@celebrity.com for assistance.

Yes. For example, you can earn a badge for each new badge-eligible location you visit, as well as the ship badge for a single sailing. Some special events may also award special badges.

Check in for your cruise in the Celebrity Cruises app*, available between 45 days and the morning of your sail day. Early check-in is recommended. Just sign in, select your cruise, and tap on the check-in button. Snap your security photo, scan your passport, select an arrival time to the port terminal, answer the required health questions, and set up your onboard account for the fastest boarding experience on your sail day.

Yes, if you don't have an account, create one on the app in a few simple steps. Once you have your account, sign in, select your cruise, and take advantage of the quickest check-in experience.

Yes, your mobile Xpress Pass is available in the app once you check in, regardless of how you checked in (online or in the app). App check in is recommended for faster boarding.

You can add your boarding pass to Apple Wallet. Samsung Pay and Google Wallet are not available yet.

Guests can be checked in one at a time. However, one guest can check in everyone on the same reservation. Be sure to have all passports and travel documents handy.

You must be at least 21 years old to check in a child. Link your reservation to the child’s reservation on the app - you'll need the child’s name, reservation number, and stateroom number - and then complete the child's check-in.

Check in on the Celebrity Cruises app is available in English. Other languages are available on Celebrity.com.

You can check in on the app between 45 days and the morning of your sail day. Once you're outside that window, you can check in at the terminal on your sail day.

*App not available on Celebrity Flora, Celebrity Xploration or Celebrity Xpedition.

You are required to add a credit card to complete check-in. After checking in, you can change your payment method in the app, on the Celebrity Cruises website, at the check-in counter on your sail day, or onboard at Guest Relations.

You can check in on the app beginning 45 days in advance and up to the morning of your sailing. App check-in provides several benefits over web check-in, such as less time spent in the terminal and more time on vacation. In the app, you will scan your passport, upload your security photo, select your arrival time to the port terminal, and answer the required health questions to receive your mobile boarding pass. The terminal agent simply verifies your travel documents and scans your mobile boarding pass.

Remember, you still need to bring your passport and other travel documents with you to the terminal check-in.

The choice is yours - either take one with your phone during check-in or browse to a photo saved to your device.

Just follow the guidelines you’ll see when you're checking in: No hats, no angle shots, no closing your eyes, nobody else in the photo, and smile.

It’s simple. Just follow the guides you see during the check-in process. You’ll see when your passport has been scanned and accepted.

Yes, if you have a reservation, but without travel documents your check-in will not be complete and you'll have to finish at the terminal.

If you skip a field required for check-in, you’ll see a message asking you to provide information for that field when you try to continue to the next screen.

During check-in, you're required to select an arrival time. One of the benefits of app check-in is that your arrival time is listed on your mobile Xpress Pass.

Our check-in counter staff at the terminal will be happy to look up your reservation.

The Galapagos Islands (or Archipelago de Colon) is a Province of Ecuador located 500 miles (800 kilometers) west of the Ecuadorian coast. The island chain lies directly on the equator.

• Voyage aboard one of the Celebrity vessels in Galapagos, as indicated in the applicable itinerary
• Accommodation in staterooms with air conditioning, private bathroom and showers, and refrigerators with complimentary bottled water
• All meals and complimentary beverages on board the vessel including select wines, sparkling wines, spirits, soft drinks, bottled water, coffee and teas
• Complimentary room service
• Complimentary internet access
• Onboard entertainment, including programs or lectures by onboard, Galapagos National Park certified naturalists or our experienced Celebrity staff
• Complimentary snorkeling equipment, mini-wetsuits, binoculars and walking sticks provided for the duration of the cruise
• Gratuities while on board for the crew and lecturers, as well as gratuities for the naturalist guides
• The Galapagos National Park admission fee
• Galapagos Tourist Card fee
• Transfers from/to the Baltra, Galapagos airport to/from the ship

• Air transportation of any type
• Any ground transfers other than as stated
• Any food or beverages obtained off of Celebrity Galapagos vessels
• Purchases on board
• Personal services such as spa, laundry, and telecommunication services
• Travel insurance
• Optional pre/post packages

All 10, 11, and 16 night packages include the following 2-night pre-cruise stay in Quito, Ecuador:

• Transfers from the Quito Airport to your hotel and back to the airport
• Two nights in a shared double occupancy room at a hotel in Quito, Ecuador, prior to your flight to Baltra
• Meals during the pre-land portion of the package in Quito, including all meals on Saturday, and Sunday breakfast pre-cruise
• A guided tour of Quito (full day)
• Air transportation (coach class on either scheduled or charter service) from Quito, Ecuador to Baltra
• Transfers from the airport in Baltra to the ship
• 7-night Galapagos cruise aboard one of the Celebrity ships in Galapagos as indicated in the applicable itinerary (See above description for the inclusion of the 7-night cruises)
• All gratuities

Post-Cruise Arrangements for the 10 and 11 night packages:

• Transfers from your Celebrity vessel to the airport in Baltra
• Air transportation (coach class on either scheduled or charter service) from Baltra to Quito
• Transfers from the Quito Airport to your hotel
• One night (two nights if you purchase the 11-night voyage) at a hotel (dinner and full breakfast are included)
• Afternoon shopping tour to local craft market, time permitting
• Transfer from your hotel to the Quito Airport
• All Gratuities

Post cruise arrangements for the 16-Night package (Machu Picchu extension):

• Meet and greet services at the Quito airport for all airport transfers and tours.
• 2-night pre-cruise Quito package.
• VIP check-in and check-out at the hotel.
• Full-day guided tour of historical Quito, including a visit to the Equator Line at the Middle of the World Park Museum.
• Meals and beverages while on tour and at the hotel, including a welcome dinner at a local gourmet restaurant.
• Luggage service, including compliance with mandatory Galapagos agricultural inspection of all luggage at the hotel before departure and flight check-in with distribution of boarding passes at the hotel.
• Choice of 7-night all-inclusive Galapagos cruise.
• 7-night Peru post-cruise
• 3 nights (based on return flight schedule) in Lima
• 2 nights in The Sacred Valley.
• 2 nights in Cuzco, the archaeological capital of the Americas and center of the former Inca Empire.
• Vistadome and Belmond Hiram Bingham train service to and from Machu Picchu, the Lost City of the Incas.
• Round-trip airfare Quito/Baltra/Quito, from Quito to Lima, and round-trip Lima to Cuzco.
• Airport-hotel transfers.
• Luxury hotel accommodations (Westin Lima Hotel, Tambo del Inca in the Sacred Valley, and Belmond Hotel Monasterio for Celebrity Xpedition and Belmond Palacio Nazarenas for Celebrity Flora in Cuzco).
• Celebrity concierge service/tour escort.
• Fully escorted exclusive tours in every location.
• Park entrance fees.
• Beverages during meals.
• All meals.
• All transfers.
• All gratuities.

• Air transportation to/from Quito, Ecuador, and to Quito/from Peru. You can book this optional air travel through Flights by Celebrity
• Any additional food or beverages obtained outside of the package specifications
• Purchases of souvenirs, gifts and other personal items on board or ashore
• Personal services such as spa, laundry, and telecommunication charges
• Baggage, travel cancellation and personal insurance

The air carriers flying between Quito and Baltra typically limit the amount of luggage per guest to one checked piece (not to exceed 44 lbs.) and a small carry-on bag (not to exceed 15 lbs.). Guests may bring a reasonable amount of clothing and personal effects on board the vessels. However, for guests’ comfort and convenience, it is recommended that they limit the number of items they take

Each guest is required by Ecuadorian law to have a valid passport with at least six months validity from the departure date from Ecuador. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship, or from debarking or entering a country, and may be subject to fines.

Also, it is important that the name on the reservation be exactly as it is stated on the passport or other official citizenship document. If the guest’s name has changed since the document was issued (i.e. marriage/divorce), it is required that the document be updated with the new name, or provide official supporting document(s) of the name change. Otherwise, it may result in delay or possible denial of boarding.

Visit celebritycruises.com/documentation for up-to-date information on documentation.
For additional passport information, visit www.travel.state.gov or the passport service of your choice, such as CIBT – Passport and Visa Service at www.cibt.com/celebrity.
For more information on Special Groups (requirements for U.S. and Canadian children, groups of children, U.S. Military…), please visit www.cbp.gov/travel.

All guests must ensure they are medically fit for travel. As such, we remind you to check with your physician at least 4 to 6 weeks before sailing to make sure you are up to date with any required immunizations or vaccines you may need to ensure you will be permitted to visit each of the exciting destinations and tours on your itinerary. At this time, no inoculations are required for US, Canadian, and UK citizens. For further information, you may contact the Centers for Disease Control & Prevention’s Traveler’s Health website at www.cdc.gov/travel/ or toll-free at 800-232-4636.

Please note the ability to accommodate guests with special needs aboard the vessels in the Galapagos Islands is limited. The ships do not have elevators or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands, and service animals are not permitted in the Galapagos National Park. During a Galapagos journey, guests will need to ascend or descend steps into a motor coach, use stairs, walk and/or climb over uneven ground for extended distances and get on and off inflatable Zodiac tenders. In addition, the land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco and Machu Picchu in Peru are not suited to persons who are wheelchair users. Celebrity welcomes guests with disabilities and special needs, and we will provide reasonable and appropriate assistance. Guests requiring assistance should consider their specific needs when making a Galapagos vacation decision. While we do not require information about the extent of your specific situation, the more information you can share with us about your specific needs, the better we are able to assist you. We encourage you to notify us of your needs at time of booking but no later than 30 days prior to sailing.

Yes, there are small shops with limited expedition gear as well as some souvenirs. In addition, there is a limited quantity of sunscreen and other sundries available.

The country of Ecuador uses the US dollar. Peru’s currency is the Sol.

Daytime and Shore Excursions:

• Neutral-colored clothing is advised due to possible presence of insects.
• Lightweight rain jacket or windbreaker.
• A small backpack to carry water and other essentials.
• A hat, sunglasses, sunblock, and insect repellent.
• A re-sealable plastic bag to prevent water damage to cameras and other items of that nature.
• If you bring a digital camera, make sure to pack plenty of memory cards.
• The weather in these ports of call can be unpredictable, so we recommend layers. During the warmer months (February through June) it can be very hot on shore excursions.
• Lightweight shorts and pants as well as both long-and short-sleeve shirts.
• A jacket or sweatshirt will come in handy for cooler days and evenings.
• Sturdy, comfortable walking shoes or lightweight hiking boots, thick socks, swimsuit, and waterproof sandals or wet/dry water shoes for the beach and wet landings. Some of the island trails require walking on rocks, so be sure to have support and good tread on walking shoes.

Evening:

• As you pack evening clothes, remember that there is no need for formal attire aboard any of our Celebrity Galapagos vessels.
• For women, we recommend resort casual attire (pants, skirts or even casual dresses).
• For men, we recommend resort casual attire (comfortable shirts and pants).

Located on the equator, the Galapagos Islands are subject to oceanic currents that influence temperatures on the archipelago. The weather is pleasant at any time of the year, making it a year-round cruise destination.

There are two seasons in the Galapagos:
The dry, or garua, season runs from July to December. “Garua” refers to the fog and mist that commonly hangs on the higher elevations during this season. The hot or wet season lasts from January through June, with March and April generally being the wettest months.

Yes, complimentary high speed Wi-Fi is available throughout Celebrity Flora & Celebrity Xpedition.

Smoking is permitted only on the ship’s outer decks in designated smoking areas. Smoking is not permitted on the Zodiac rafts or other transport vessels.

Deposit requirements: A deposit must be made in order to reserve a stateroom and receive a written confirmation.
Minimum Deposit Requirements: $450 USD per person. All Suites require double the deposit amounts listed above.

Charges for late cancellation of cruises (days prior to sailing / charges per person):

Except for Galapagos Packages and Sailings. For full Galapagos Cancellation Policy please visit our FAQ Section.

We created Flights by Celebrity to provide you with the easiest, most convenient airfare service. You’ll not only receive our lowest airfare guarantee (lowest airfare guarantee only available to North America guests), but you’ll also have the flexibility to choose your favorite airline and flights, receive round-the-clock support throughout your entire vacation, and enjoy the peace of mind of knowing that you’ll get to your ship—no matter what. Plus, there are absolutely no booking fees. Visit celebritycruises.com/flightsbycelebrity for details.

Purchasing airline tickets through Flights by Celebrity will allow you to receive assistance on travel days, should there be a disruption to your scheduled airline service. While we monitor flights, you should first check with the airline to request re-accommodation, and then call us if the new flights will not enable you to meet the ship. We will work with you to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. If there are no viable options, we will work with our airline partners to accommodate you on a flight to the next available port, where you may legally join the ship.

The CruiseCare® Cancellation Penalty Waiver Program waives the non-refundable cancellation provision of your Cruise Ticket Contract and pays you the value of the unused portion of your cruise vacation in the event that you or your traveling companion need to cancel the cruise for covered reasons. If you need to cancel for any other reason, you may be eligible for Cruise

Travel Insurance with medical and evacuation coverage for Galapagos is a government requirement and guests may be asked to show printed or digital proof upon arrival in Baltra.

CruiseCare® is designed and intended for US residents only. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.

CruiseCare® is designed and intended for US residents only. Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.

The Galápagos chain of islands is made up of 18 primary islands, three smaller ones, and dozens of rock formations or very small islets. You can learn more about each of the islands we sail to by visiting http://www.celebritycruises.com/galapagos/islands/.

We definitely do! We have carefully selected the most qualified certified naturalist guides from the Galápagos National Park Service. They are fully trained to lead Celebrity Cruises expeditions to the destination and are focused on giving you premium service and the most memorable experience, both on and off the ship.

The Naturalist guides will keep you informed about the flora and fauna that you will encounter on your expedition. They are there for you, so be prepared to ask questions and learn as much as you can about amazing species. Your Naturalist guide will also provide instructions on how maintain this very sensitive environment.

Currently, about 60,000 people from all over the world visit the Galapagos each year. The Ecuadorian government has established a limit of 90,000 visitors per year in order to preserve Galapagos ecosystem. So now is a great time to be among the relatively few to visit this extraordinary destination.

Ecuador is in the Eastern Time zone (GMT-5 in the mainland). Daylight savings time is not observed. Galapagos is one hour behind mainland Ecuador.

The Celebrity vessels will anchor offshore each landing site. Passengers are taken to the landing points in small boats called zodiacs or locally termed “pangas”. The landings can be ‘wet’ meaning guests must step into water anywhere from your ankles to your knees and wade to shore. Other landings are ‘dry’ where guests step from the zodiac directly to the shore. Your Celebrity naturalist guide and zodiac driver will assist each guest to maintain steadiness.

If you are prone to motion sickness, we recommend you reach out to you doctor. You may find that motion sickness medications convenient to bring. Most time is spent in the calm protected waters of coves in and around the islands where the waters are more still. It is a good practice to bring motion sickness medication so you are prepared for an unexpected challenge onboard.

As a Celebrity Galapagos expedition guest you are very likely to see an abundance of wildlife including sightings of the marine iguanas, penguins, sea lions, blue-footed boobies, the giant tortoise (at the Charles Darwin Research Station), and many more. No matter what time of year you visit, you’ll get up close and personal with the wildlife of the Galapagos. To learn more about the wildlife you are likely to encounter visit https://www.celebritycruises.com/destinations/galapagos-cruises/wildlife

Laundry services are available on Celebrity Xpedition at an additional cost. A full menu including pricing can be found in each stateroom. Penthouse Suite guests have complimentary laundry services. Elite members receive 1 bag of 20 items for complimentary wash, dry and fold.
Laundry services are included twice per trip on Celebrity Flora.

Please note dry cleaning is not permitted by the Galapagos National Park.

The Galapagos Islands are regulated by the Galapagos National Park all of our itineraries are dictated by the park. Every time we renew our permits to sail in the Galapagos that comes with two alternating itineraries for each ship as an environmental mandate. The park decides where we will be going, how long we will stay at each island and what activities or shore excursions we are allowed to partake in. The itineraries are always subject to change based on the parks decisions but mostly stay the same. The most important thing for you to know is that the Galapagos Islands must be seen as a whole destination rather than where they will be in the morning versus the afternoon. All the itineraries in our program are very well balanced and will offer history, flora and fauna they won’t experience anywhere else. Among other animals, they will see blue footed boobies, sea lions, sea turtles and giant tortoises on all itineraries. You will have a fulfilling and memorable experience regardless of the loop you select.

Elite members and above receive 1 bag of 20 items for complimentary wash, dry and fold.

Elite members and above also receive a complimentary 30 minute massage.

We appreciate any and all feedback, and use it as opportunity to continue enhancing our product and services to exceed our guest’s expectations. Our goal is always to provide the most enjoyable and memorable cruise vacation experience for our guests, so it is helpful to review feedback such as yours in order to measure the success of our efforts. All sailed guests over the age of 18 who have provided us with their email address will now receive an email invitation to participate in an online survey on the day of departure. Guests will have one week to complete the survey, after leaving the ship. The survey works on smartphones, tablets, laptops and other computers. It takes approximately 10-15 minutes to answer all questions in the survey. All responses will remain strictly confidential.

The Spa is open daily from 8 am to 10 pm.

Only female therapists are available for all massage treatments; other services vary. 

Spa guests must be 18 years of age or older to experience spa services and the SEA Thermal Suite. Teens, ages 13-17, may receive spa services from our teen menu, but must be accompanied by a parent or. A teen spa waiver and swimsuit are required. 

Spa guests must be 18 years of age or older to use these amenities.

Fitness Center guests must be 16 years of age or older to use the facilities. Teenagers and children are welcome to enjoy the running track on the open deck. Guests 16 years of age and older will have full gym access between 6am to 10pm daily as well as a diverse range of complimentary fitness classes.

Yes, the Solarium Pool is reserved for adults only or 16 years and older.

Teens can select a service from our Teen and Kid menu. The accompanying parent or guardian must sign a consent form and book all services for guests under 18. An adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

All SEA Thermal Suite guests receive robes and slippers to use during their visit for their comfort.

There is no cover charge for the the Spa Café as it’s one of the complimentary dining venues.

The Spa and Fitness Center is fully ADA compliant.

 The Spa will customize spa offers for groups based on the groups’ needs.

Pregnant women, elderly individuals, and those with health conditions requiring medical care should consult with a physician before using the SEA Thermal Suite or Persian Garden.

Aqua Sky Suites, as well as Royal Suites and above have access to the SEA Thermal Suite or Persian Garden.

Suite Classes: 

• Iconic Suite: yes, complimentary access 
• Edge Villa: yes, complimentary access
• Penthouse Suite: yes, complimentary access
• Reflection Suite: yes, complimentary access
• Royal Suite: yes, complimentary access
• Signature Suite: no. 
• Celebrity Suite: no. 
• Aqua Sky Suite: yes, complimentary access
• Horizon Suite: no.  
• Sky Suite: no. 
• Sunset Suite: no.

Learn more about what we offer and how to purchase here

Celebrity guests who have booked a cruise may reserve and pay for spa services on the Celebrity website via the ‘already booked’ pre-cruise platform.

Celebrity guests may pre-book spa, salon, medspa, acupuncture and fitness services 6 months prior to their cruise up to 3 days prior to embarkation.

Yes, guests can use their existing OBC towards all pre-cruise purchase products.

If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.

For your convenience, a 20% gratuity will be applied to your final bill at checkout. Additional gratuity for exemplary service is discretionary.​

You will be charged in US dollars.

We recommend arriving 30 minutes before your appointment so you can focus your mind on relaxation. To maintain the serenity of The Spa, we ask you to silence your mobile phone. and turn off electronic devices upon arrival. To ensure you do not forget any personal items of value, we suggest leaving them in the. safety deposit box in your stateroom. Please shower before a massage, especially if coming from a pool.

All guests are provided a consultation form prior to their treatment. Please discuss your conditions with the therapist during the consultation.

For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises® website, or email special needs

The Spa offers a collection of more than 120 facial, MedSpa, massage, body, acupuncture, fitness, and salon services to restore, rejuvenate, and reinvigorate the mind and body. Treatments include ELEMIS® BIOTEC facials, advanced skincare treatments that fuse technology and touch; wrinkle treatments, fillers, body contouring, and skin tightening, and microneedling from Ideal Image® Ocean; new massage therapies such as Restorative Salt Stone Massage, R3 Pain Management Therapy, and C.A.R.E. for Cancer, an oncology massage, in addition to traditional services; body polishes, wraps and detoxes; acupuncture treatments and a comprehensive pain management menu; and a suite of fitness classes from High Intensity Interval Training and LIT Bungee Fit to Yoga and RYDE Indoor Cycling.

Celebrity’s Kérastase Salon features luxury haircare treatments and color enhancing rituals as well as nails, brows and lashes, make-up application, teeth whitening, and waxing services. All treatments begin with a customized hair diagnostic to select the appropriate services and products for each guest.

For men, spruce up at the Barber Shop by selecting a shave and facial or cut and style.

The Spa on Celebrity feature specialty treatment tables for advanced massage therapies. The MLX Quartz table is used in the Hot Mineral Body Boost and Power-Poultice Muscle Release. The bed contains approximately 28,000 warm, Amber crystals that mold around the body to relax muscles and enhance the massage experience. The WellMassage 4D® is the table used to perform the Zero Gravity Immersion Massage. This bed produces a weightless effect and allows the body to be placed in eight different positions for ergonomic workflows and seamless techniques used in this choreographed massage.

The Spas on Celebrity Edge® and Celebrity Apex® are the first vessels at sea to offer a collection of advanced treatment tables. Edge® exclusively features Spa Wave MLW Amphibia, a water-filled cushion bed that cocoons the body while soothing sounds lull the mind into meditative sleep. Apex® boasts the first Iyashi Dôme Experience at sea, a treatment rooted in the Japanese tradition of heating the body using far-infrared (sometimes known as the Japanese Sauna to deeply cleanse by inducing a gentle sweat during the session.

Celebrity’s Kérastase Institute, a first at sea, is a premium, couture salon, featuring the best services and products from Kérastase and L’Oreal.

The Spa on Celebrity features spa packages that give our guests the freedom to create their own Signature Spa Service experiences at a discounted price.

The Fitness Center hours:
• Embarkation day: 11 am to 10 pm
• Sea days: 6 am to 10 pm
• Port days: 6 am to 10 pm

Water fountains are available in the Fitness Center as well as bottled water and other light beverages for purchase either a la carte or as part of select beverage packages.

The Spa will feature daily complimentary activities from Fitness Classes, Educational Seminars, and Social Events. Event and activity information will be available in the daily program. The Fitness Center will provide guests with a minimum of 4 complimentary classes daily, ranging from body strength, cardio circuit classes, guided meditation, and breathing. A series of workshops will be available throughout the cruise covering topics pertaining to nutrition, exercise, and wellbeing. 

In addition to the complimentary fitness classes, some activities will require a fee to participate. These classes include:
• F45® – a HIIT-style class on select ships
• RYDE®, Powered by Technogym – Indoor Cycling class
• The HIIT – High Intensity Interval Training class
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus
• Contender – Group cardio boxing class
• Peloton® – Virtual indoor cycling can be booked for select times*

_{^{*Temporarily only available on Celebrity Apex and Beyond due to Peloton issued recall. Service will be restored fleetwide by late 2023.}} 

The following is a list of activities for the Fitness Center:
• MindSet Guided Meditation – Designed to help balance challenges endured on a daily basis for a peaceful state
• Re-Set Breathing Classes – A form of active meditation, this lung workout is designed to provide immediate relief
• 4D WOD – Legs, Back, Chest & Arms in one 30min workout, offered daily
• RYDE®, Powered by Technogym – Indoor Cycling class
• The HIIT – High Intensity Interval Training class
• LIT Bungee Fit – Low Impact Training class with the use of bungee apparatus’
• Pure-Form Yoga – Excellent for increasing levels of balance, concentration and focus
• Pulse Barre – a low-impact, high-intensity workout that incorporates Pilates movements
• Contender – Group cardio boxing class
• Peloton® – Virtual indoor cycling can be booked for select times*

_{^{*Temporarily only available on Celebrity Apex and Beyond due to Peloton issued recall. Service will be restored fleetwide by late 2023.}} 

The following is a list of additional services provided at the Fitness Center:
• Individualized and Group Personal Training
• InBody570® Body Composition Analysis
• Nutrition Consultation
• Functional Stretch

AquaClass® guests receive complimentary access to the Persian Garden (available on Millennium Series & Solstice Series) and SEA Thermal Suite (available on Edge Series), the spa relaxation lounge, dining in Blu Restaurant, complimentary fitness classes*† and a personal Spa Concierge.

The comforts of AquaClass® extend to your stateroom as well. AquaClass® staterooms are a sanctuary for the modern traveler. All AquaClass® staterooms include a spacious private veranda, Exhale® bedding, a pillow menu, premium bath amenities, a massaging showerhead, in-room fitness amenities, and yoga mats.

*Complimentary fitness classes of choice vary by cruise length:

• Cruises 5 nights or less = 2 classes

• Cruises 6–11 nights = 3 classes

• Cruises 12 Nights+ = 6 classes

† Excludes F45 fitness classes

Discounts are available on any spa service including the Persian Garden (excluding Medi Spa and Retail). Discounts can be used as many times as desired throughout the sailing, discount varies by tier:
• Classic – 10%
• Select – 10%
• Elite – 15% + 1 in port Persian Garden pass
• Elite Plus – 15% + 1 in port Persian Garden pass
• Zenith - 20% + 1 in port Persian Garden pass + 1 free fitness class

Discounts are available on any spa service including Thermal Suite, excluding Medi Spa and Retail. Discounts can be used as many times as desired throughout the sailing, discount varies by tier:Edge Series
• Classic – 10%
• Select – 10%
• Elite – 15%
• Elite Plus – 15%
• Zenith - 20%

The Celebrity Cruises Drink Package gets you the best value on your favorite drinks. Pay just one price to enjoy a wide variety of beverage choices such as premium coffees, bottled water, wines-by-the-glass, beers, or your favorite cocktails. Your package can be used in the Main Restaurant, specialty restaurants, casual dining restaurants, and all bars and lounges. Room service and minibar are not included. All Drink Packages are for single-guest use and cannot be shared by multiple people.

You can visit our Drink Package section or if you are booked, visit the Cruise Planner for more information and to pre-purchase. 

You may purchase a Drink Package up to 48 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase the Drink Package onboard, on the first day of your cruise. Ask at any bar for more information.

Celebrity Cruises has a variety of Drink Packages available.

• Classic Drink Package 
• Premium Drink Package 
• Non-Alcoholic Drink Package

The Classic Drink Package includes an incredible array of beers, spirits, cocktails, liqueurs, frozen drinks, and wines by the glass for up to $12 per serving. This package also included a 15% discount on all wines by the bottle.

If a guest orders a drink that exceeds the $12 maximum value, they will be charged for the difference. 

For example: If a guest orders a $12 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.

The Premium Drink Package includes all Classic Drink Package items, PLUS: Specialty coffees & teas, craft & artisan beers, spirits, cocktails, frozen drinks, Coca-Cola products, premium bottled water, and wines by the glass up to $19 per serving. Also, take a 20% discount off all bottles of wine!

If a guest orders a drink that exceeds the $19 maximum value, they will be charged for the difference. 

For example: If a guest orders a $19 cocktail, a $2.00 + 20% gratuity charge will appear on their SeaPass account.

Refresh with premium bottled water from Evian, Perrier, San Pellegrino, & Panna, Specialty Coffees & Organic Teas, Red Bull Energy Drink, Frozen Smoothies, Non-Alcoholic Cocktails, Coca-Cola selections, offerings from Vitamin Water, and Bottled Iced Teas. 

No, you can only order one drink at a time with each Drink Package. All packages are for single-guest use and cannot be shared by multiple people.

No, a 20% gratuity will be added to all drink page prices at checkout. Package prices may reflect an additional tax for certain ports or itineraries.

Orders can be canceled through Cruise Planner up to 2 days before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.

Simply present your SeaPass® Card to the bar staff when ordering your beverage.

Drink Packages are available on most 2+ day sailings except for 2- or 3-day sailings from Southampton, England.

Prices for drinks onboard vary depending on what you order. Please note that prices are subject to change and can vary by ship and sail date.

The Drink Package Policy requires all guests wishing to purchase a Drink Package to do so for ALL guests of legal drinking age in the same stateroom. This policy applies to packages purchased pre-cruise or onboard.

Our policy requires that any guest wishing to purchase the Drink Package must do so for all other guests of legal drinking age in the same stateroom. However, we will make an exception for the following:

Exceptions: 

• Children 12 years old and under: will NOT be required to purchase a Zero drink package.
• Teens – A Zero Proof drink package will be added
  • 13 -17 years old (Europe, Asia, Australia)
  • 13 - 20 years old (USA)
• Pregnant guests – A Zero Proof drink package will be added.
• Recovering alcoholic or medical issue that does not allow guests to consume alcohol. – A Zero Proof drink package will be added.

No, there is no daily limit for drinks with Celebrity Cruises Drink Packages.

Guests may only order one drink at a time. Additional drinks ordered will be charged at current bar prices.

Yes, Drink Packages are active the moment you step on board.

No, Drink Packages are not available on cruises in the Galapagos.

Yes, Drink Packages purchased onboard or on Cruise Planner will be active at Labadee or CocoCay.

The Drink Package Policy requires all guests to purchase the same Drink Package for ALL guests of legal drinking age in the same stateroom (ex. if one guest chooses to upgrade to the Premium Drink Package, ALL guests of legal drinking age in the stateroom must upgrade) This policy applies to packages purchased pre-cruise and onboard.    

Yes, if a credit card is on file, you can withdraw up to $5,000 per day for the Casino. Casino Cash Advance will be paid in Promotional Chips or Slot Credit Ticket.

Generally, the casinos open when our ships enter international waters and close when ships are in port. For specific hours, check Celebrity Today during your cruise.

Guests 18 or older are welcome to play in our casinos, except for Alaska sailings, where guests must be at least 21 to play.

Tobacco smoking is not permitted in the casinos, although it’s allowed in designated outdoor areas.

Check your Celebrity Today to find out about gaming tournaments on board. Most Fortunes Casino tournaments have an entry fee.

Minimun bets on slots are $0.01. Minimun bets on tables start at $5 (select tables)

Fortunes Casino will consider custom limits dependent on action.

Yes, Fortunes Casinos offer complimentary lessons, so you can learn how to play slots and table games. Check Celebrity Today for the schedule.

Yes, as of July 1, 2015, onboard credit can be used in our casinos.

Yes, a 5% transaction fee will be applied on your SeaPass® card. We also have an ATM with a Bank Atlantic fee.

Our casinos use the U.S. dollar.

Yes, casino play is tracked when you use your SeaPass® card at the tables or slots.

Establish or reactivate a line of credit for gaming onboard. Application must be completed 2 weeks prior to embarkation.

Just complete our Casino Credit Request Form to get started.

No, we do not issue check onboard. Options are cash or wire transfer: bank name |Routing # | Account #ABA are required.

Unfortunately not. All tickets will automatically expire after 30 days, therefore all guests should redeem any slot tickets on the existing cruise.

The Blue Chip Club offers a variety of benefits ranging from a personal land-based coordinator to assist you with any bookings, to onboard benefits, including free slot play/table promo chips.

Your earned tier is valid for any sailings you take between August 2018 and December 2019. Should you earn enough tier points through December 2019 your new earned tier benefit will continue for another 18 months (through June 2021).

Your earned tier will either be printed on your SeaPass card directly under your ‘Captains Club’ tier, if applicable, and the casino team will receive a manifest pre-sailing for everyone’s tiers.

Unfortunately, yes. Tier assignment is based on gaming in the Fortunes Casino over the review period (July 2018 – December 2019). We will review special circumstances out of your control that may affect your ability to sail on a case-by-case basis. Downgrade is limited to 1 tier level below your current tier.

We are developing a web portal for you to check your tier and expect it to be live by the end of 2018. In the interim we will be happy to assist you directly from the Blue Chip Club Office at BLUECHIPCLUB@CELEBRITY.COM, or 866-461-7170 Monday through Friday from 9am – 7pm est.

Earning more tier points will qualify you for upgrade to a new tier. Just make sure you properly insert your SeaPass card into a slot machine card reader or present it to a table games employee so we can capture your play.

Yes, your sailing benefits are on a ‘per sailing’ basis meaning the more you sail with us the more often you will be able to use your benefits. (Excluding Galapagos itineraries) See our latest cruise deals here.

Tier points are used to calculate what tier a guest qualifies for and accumulate over the length of the loyalty program. The more tier points accumulated, the higher the tier level and the more per-sailing benefits. Tier points have no cash value and are different from ‘Redeemable Points’.

Tier points are earned when gaming in the casino. 1 tier point is earned for $1 wagered on a slot machine, $2 wagered on a video poker machine or for every $8 in table games play regardless of game type. Remember to insert your SeaPass card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points.

Redeemable points are points that can be used to convert in the casino for a variety of goods and services included but not limited to, Free Slot Play or table promo chips.

Earning a redeemable point is simple as well. Simply insert your SeaPass card into any slot machine card reader to start earning them immediately. Guests receive 1 redeemable point for every $5 wagered on a reel slot machine or $10 wagered on a video poker machine. .

50 earned redeemable points equates to $1 in free play or promo chips (minimum $5 in point redemption required)

Redeemable points can be used to convert to free slot play, promo chips or any other good or service available at the casino cage with more options rolling out in the future.

We encourage you to use every last point earned on each sailing to get the most out of your experience as unused points expire at the conclusion of each sailing.

Your Annual Cruise Benefit(s) will be periodically sent to you via email or direct mail throughout the year and is based on play, not a particular tier level.

Each guest is viewed independently meaning you both receive benefits based on your individual earned tiers.

The ‘Casino’ beverage package is essentially the ‘Standard’ beverage package but limited to the casino only with a few minor changes. Learn more about our cruise drink and beverage packages here.

We made a few changes to this benefit. You now have the ability to receive much more per sailing based on play. Ruby, Sapphire and Amethyst guests now have the ability to earn up to $10,000 in free slot play or table promo chips. Ruby guests are guaranteed $2,500 free slot play or table promo chips per sailing or 15% of the last sailing gaming activity, whichever is larger. Sapphire guests are guaranteed $500 free slot play or table promo chips per sailing or 10% of the last sailing gaming activity, whichever is larger. Amethyst guests are guaranteed $100 free slot play or table promo chips per sailing or 5% of the last sailing gaming activity, whichever is larger.

Upon embarkation your Casino Host will communicate to you when and where during the sailing the event will be held.

Currently there will not be reciprocal benefits but we researching instituting them in the future.

Absolutely! Discretionary comps will continue to be issued by the casino staff based on that sailings gaming action. The tier benefits are in ADDITION to anything you earn on-board.

Please see any of our knowledgeable casino team members for details on how to use your on-board benefits once you embark.

Feel free to contact the Blue Chip Club office at BLUECHIPCLUB@CELEBRITY.COM, or 866-461-7170 Monday thru Friday from 9am – 7pm est. We’re here to answer any questions you may have and are happy to assist.

On-Board benefits are available at the start of every sailing so any new earned benefits will be available on your next sailing.

The casino staff will be happy to assist you in letting you know how many tier points you have earned and how many are more are needed reach a higher tier.

During casino operating hours simply visit the Casino Cage for any and all point redemptions.

Your earned tier is valid for any sailings you take between August 2018 and December 2019. Should you earn enough tier points through December 2019 your new earned benefits will continue for another 18 months (through June 2021). Tier levels: Pearl : 1 Tier Points, Onyx : 2,500 Tier Points, Amethyst: 25,000 Tier Points, Sapphire: 100,000 Tier Points, Ruby: 1,000,000 Tier Points

Whatever the itinerary, destination, or occasion—when you pack, think casual chic.

DURING THE DAY

SHORESIDE

For warmer climates, pack swimsuits and cover-ups, walking shorts and shirts that protect from the sun, lightweight slacks, skirts or sundress, and a light sweater or jacket. Hats, sunglasses, and sunscreen are always encouraged.

For cooler climates, bring clothing with long sleeves, sweaters, and pants that can be layered. In areas prone to snow or rain, waterproof jackets, hats, gloves, and umbrellas are recommended. 

Around the globe, consider appropriate shoes and gear for the excursions you have planned and the terrain you’ll encounter. For instance, you may pack water shoes if hiking a waterfall or a headscarf or conservative dress for visiting museums, mosques, temples, and churches. 

SHIPBOARD

Throughout the ship, casual resort wear, sundresses, shorts, polos, or button-downs are appropriate, paired with sandals, low heels, and loafers. Make sure you bring active wear and sneakers if you plan to hit the gym!

Poolside, bathing suits with coverups, T-shirts, tanks, hats, and sunglasses are welcomed. 

In main and specialty dining, we ask guests to refrain from wearing swimsuits, see-through coverups or robes, bare feet, tank tops, T-shirts, and baseball caps. 

AT NIGHT

SMART CASUAL 

Smart Casual attire is required for entry to main dining, specialty dining, and the Celebrity Theatre. Smart Casual means you look comfortable yet tasteful in a dress, skirt, long pants, or jean, and stylish top or button-down. Shorts and flip flops are not considered Smart Casual. 

EVENING CHIC

Each itinerary features one to two “formal” nights we call Evening Chic. Evening Chic means you dress to impress, glamorous and sophisticated in your own way, with a cocktail dress, skirt, slacks, or designer jean, an elegant dress top or blazer—some guests even pack a tuxedo or gown for onboard photos. The Daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. If you do not wish to participate in Evening Chic, Smart Casual attire is acceptable for dining and theater.

Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.

To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

For Celebrity Cruises® and parent company, Royal Caribbean Cruises Ltd, the safety of our guests and crew has always been our highest priority. Our marine safety record over our corporation's 42-year operating history - and Celebrity Cruises' 20-year history - illustrates our commitment to the safety of the millions of guests and crew who sail with us each year. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities. It's all part of our commitment to innovation and continuous improvement in every aspect of our business.

For additional information on section and security click here.

Yes. Just like the security screening at an airport, we also screen all luggage brought on board to ensure everyone’s safety. If an item within locked luggage is prohibited or believed to be prohibited, the bag will be taken to the luggage screening location onboard. The guest is informed to proceed to the designated area to complete the luggage inspection. During the screening process, we will ensure the correct procedures are followed while adhering to any Healthy Sail Panel recommended procedures.

If a prohibited item is confiscated, during the luggage inspection process, the guest will receive a Prohibited Items Receipt. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage.

The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage.

VIEW ITEMS PROHIBITED ONBOARD

During luggage security screening, prohibited items or items believed to be prohibited are inspected by our Security Team onboard. During the screening process, we ensure the correct procedures are followed and adhere to the Healthy Sail Panel recommended procedures.

If a prohibited item is confiscated, during the luggage inspection process, a Prohibited Items Receipt will be placed within the luggage. The Prohibited Items Receipt provides instructions on how to collect confiscated items at the end of the voyage.

The guests must show their Prohibited Items Receipt to retrieve the confiscated item on the final day of the voyage.

VIEW ITEMS PROHIBITED ONBOARD

Yes, Wi-Fi services are available throughout the Celebrity Cruises® fleet, except for our Galapagos-based ships.    

Premium Wi-Fi Package  

Post and share all your vacation memories on social media with Premium Wi-Fi. Message or video chat with your friends and family, browse the web, and send emails even with larger files attached. Plus, you can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.    

Basic Wi-Fi Package*  

You can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that you won’t be able to email large files, share photos or videos on social media, use streaming apps, or make video calls.       

*Basic Wi-Fi is only available with eligible “All Included” rates or guests that purchased Basic Wi-Fi before June 1, 2023.

Yes, this can be done pre-cruise using My Celebrity Cruise or once Onboard at the iLounge or Photo Gallery. Pre-Cruise pricing is always lower than onboard. 

For all Celebrity ships:
• Dial: 1-877-266-1020(applicable country code)+1-321-953-9002 (outside the United States)
• Dial the appropriate number above. 
• The caller will be asked to enter the credit card number and expiration date. 
• The system obtains a real-time hold for $79.50 ($7.95 x 10 minutes) and initiates the call to the ship. The $79.50 hold is the maximum that will be held. Actual charges will be calculated based on the number of minutes used on the call. 
• A voice prompt directs the caller to the specific ship. 
• The call is connected to the ship. 
• The call rings through to the designated department onboard (Radio Station or Purser Desk). The call is then routed to the guest's stateroom. 
• The PBX monitors the call. If there is no answer, the call will ring back at the designated department onboard (Radio Station or Purser Desk) and a written message is taken for delivery to the guest's stateroom.

Guests can participate in our small load dry cleaning service accommodating 12 clothing items or less for a fixed cost of $49.99.

Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes. To enroll click here.

Celebrity's Captain's Club program offers a Loyalty Match program with Royal Caribbean's Crown & Anchor program. Captain's Club Select members receive Crown & Anchor Platinum benefits. Captain's Club Elite members receive Crown & Anchor Diamond benefits. The same holds true for Crown & Anchor members members when sailing on Celebrity. Credits are not combinable across brands; however, as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.

If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises®, please call the Captain’s Club at 1-844-418-6824 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.

Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your Club Points and benefits while sailing.

Once enrolled in the Captain’s Club program, you will need to create a Guest Account to manage and view your membership. Once signed into your Guest Account, your Captain’s Club number, Tier and Club Points will be displayed. A Guest Account will also, allow you to manage your cruise vacations.

Click here for a step-by-step enrollment video.

See more FAQs on Guest Account here.

Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824.

For United Kingdom, please call: 0344 493 2065*
For Republic of Ireland, please call: 1800 932 662*

Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014).

Club Points can also be earned through the Power Up Points program. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point.

Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced fare upgrades, Move-up upgrades and Guarantee staterooms earn points at the original stateroom category booked and not the category of the upgraded stateroom or stateroom sailed.

If your account is linked to another member’s account through a spousal or partner relationship, both members will have access to the points and tier associated with the member with more Club Points. In this instance, points are still earned by each individual member. But if one member’s points are higher, the other member’s balance and tier will be lifted. If the accounts are ever separated, both members will only have access to their points and tier earned individually. See full terms & conditions.

We appreciate any and all feedback, and use it as opportunity to continue enhancing our product and services to exceed our guest’s expectations. Our goal is always to provide the most enjoyable and memorable cruise vacation experience for our guests, so it is helpful to review feedback such as yours in order to measure the success of our efforts. All sailed guests over the age of 18 who have provided us with their email address will now receive an email invitation to participate in an online survey on the day of departure. Guests will have one week to complete the survey, after leaving the ship. The survey works on smartphones, tablets, laptops and other computers. It takes approximately 10-15 minutes to answer all questions in the survey. All responses will remain strictly confidential.

We are sorry to hear that you are missing a personal item. We make every effort to recover all lost items from onboard our ships and conduct thorough investigations into these matters. Please click on the link below, so that we may assist you in beginning the process of locating your item. The team will conduct an extensive search for your missing item and provide a response within 5 days. 

For your convenience, we have the form in several languages, please select from the list below:

English:

Please describe your lost item

French:

Information sur l'article

German:
Informationen zum Gegenstand

Spanish:

Información del artículo

Portuguese:

Informações sobre o objecto

Chinese, Hong Kong Traditional:

請描述你遺失物品的詳細信息.

Chinese, Simplified:

客人丢失物品登记表

Korean:

분실물을 신고하십시오.

Japanese:

紛失物のお問い合わせ

Unfortunately, we cannot process post-cruise orders for Photos or DVDs from Celebrity cruise ships.

We partner with many fine vendors in order to bring you the best vacation experience possible. In order to provide specialized support, specific to your purchase, please locate the corresponding vendor information below. They'll be happy to assist you with your questions or concerns and are typically able to respond with a resolution within 5-7 business days.

For all inquiries regarding purchases made in the gift shops onboard all Celebrity ships please contact:

Starboard Cruise Services, Inc.
8034 NW 14th St.
Miami, FL 33126
1-800-540-4785
website: Starboard Cruise Services

For all inquires regarding salon or spa service purchase, please contact:

Attention - Purchasing Director
8600 E. Rockcliff Road
Tucson, AZ 85750
1-530-749-9655 Ext 4605

For all inquires regarding onboard photos, Cruise in Review videos, or copyright photo releases please contact us:

Call 1-844-418-6824 or email CelebrityEngagementCenter@Celebrity.com
website: Our Cruise Photos

For all inquiries regarding purchases made in a port of call at one of the stores recommended by Celebrity Cruises®, please contact:

Royal Media Partners
960 Alton Road
Miami Beach, FL 33139
t 305-370-3562
f 305-430-6050
customerservice@royalmp.com

Yes. As with land-based hotels, guests can expect to see an initial $100 pending charge or authorization on their credit card to secure funds for anticipated onboard purchases. Purchases in excess of $100 will generate additional holds. While the holds aren’t charges, they do reduce your available credit. Most holds are released by the time your cruise ends; however, some may take up to 30 days. Celebrity Cruises® doesn’t control how long the holds remain, your bank or financial institution determines the duration of these holds. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card.

Your Photo account will contain your photos that include at least one member of the purchasing stateroom. We can accommodate families traveling in more than one stateroom where the occupants are the package purchaser’s children 21 and under. If you meet this criteria, please order one photo package online and speak to a member of the Photo Gallery when you arrive onboard to have this arranged. We are not able to link accounts before you arrive onboard.

It’s up to you! There are up to 40 photo opportunities onboard, but it’s easy to take many photos of your family. Get the greatest value by purchasing an unlimited photo package and enjoy as many photos as you like. Private Studio images and group photography are not included.

If you wish to set up an hour of private photography for the group, you may do so by inquiring in the Photo Gallery as soon as you board the ship. Group photos booked by special appointment and other special events are not included in our photo packages.

Yes, the Photo Team onboard will be more than happy to provide a VAT refund receipt to qualifying guests that reside outside of the European Union. Please request a VAT refund receipt on the last evening of your cruise when you visit the Photo Gallery to collect your photos.

Cloud downloading is a simple and convenient way for you to download and make final selections of your purchased digital photos online after the cruise. You must purchase your photo package onboard to have access to the cloud services after your cruise.

Only guests who purchase a digital photo package onboard will be able to view and download their photos online after their cruise. If you do, instructions on how to access and view photos will be sent via your personal email after your cruise.

Guests are able to download and view their purchased photos and make final selections from any device at their convenience post cruise. There is no physical media (such as a USB drive) to take home.

No, you can still view and purchase all of your photos while onboard at the Photo Gallery.

You can also pre-purchase packages from the Celebrity Pre-cruise purchase platform, by logging into ‘Already Booked’ on the Celebrity website and purchasing your package, under the ‘Internet and Photo’ section.

You will be able to view all photographs taken of you during your cruise. You will be able to unlock your chosen images and select additional photos to purchase from individual photos, to packages.

Photos will be uploaded and ready for viewing within 4-7 days after the voyage ends. It is usually much quicker and is often available for viewing on the same day a voyage ends.

Help is available on the website along with our customer support team if you should have any problems viewing your photos.

Unfortunately, we do not currently offer the ability to make purchases after your cruise. Be sure to purchase your photo packages onboard.

You cannot change a purchase after getting off the ship. All photo selections and purchases are final.

Your images will be online for 30 days after your cruise ends. An email will be sent to remind you about your accounts becoming inactive after this time.

Your current loyalty discounts are still valid. All discounts remain the same for pre-cruise purchases and onboard purchases.

Images purchased from the private studio, onboard Royal Caribbean and Celebrity ships, are not available for downloading from the Cloud at this time. You will receive a USB drive with all purchased images as part of this special program.

*The Studio/PictureThis! is the private photography studio onboard and is separate from other photo event products.

Visit the Photo Gallery onboard to select your photos and build your photo book directly on any photo kiosk.

The Photo Book contains 20 pages and holds up to 34 guest photos plus photos of your ship, decks and ports of call. Photos must include at least one guest from the purchasing stateroom in order to be included in the Photo Book. The photos you choose are printed directly into the Photo Book. The Photo Book is horizontally orientated and measures 11” x 8.5” with typically 2 photos per page. Photo Books are available on most cruise itineraries.

The photo books typically take between 2 to 6 weeks to arrive, depending on the delivery address.

Suite accommodations: The Retreat includes all suites

Private restaurant: Luminae at The Retreat

Exclusive lounge: The Retreat Lounge (or Michael’s Club, on non-revolutionized ships)

Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships)

Retreat Butler and team

Luxury amenities – learn more

All Included:

• Premium drinks
• Premium Wi-Fi (all guests in suite)

Luminae at The Retreat is a private restaurant —open for breakfast, lunch, and dinner—features a boldly elegant design as distinctive as its cuisine. Not only is the restaurant exclusive, but so are its menus. The modern, eclectic cuisine served in Luminae at The Retreat is not available anywhere else on board, and the menu includes complimentary Signature Dishes from Chef Daniel Boulud, our Global Culinary Ambassador.

Luminae is open for Breakfast, Lunch, and Dinner. Opening times very based on itinerary. Please check your Celebrity Today for service hours once onboard.

Yes, all guests of The Retreat may dine at Luminae.

Yes, only guests of The Retreat may invite friends and family to dine at Luminae for an additional fee. Reservations are based on availability only. 

Specialty Dining is included for guests of the following Suites:

·         Iconic Suite

·         Edge Villa

·         Reflection Suite

·         Penthouse Suite

·         Royal Suite

·         Signature Suite

The Retreat Lounge is a warm and inviting exclusive lounge for guests of The Retreat. Enjoy complimentary beverages, gourmet bites, and a stylish place to unwind in style, along with the services of a dedicated concierge.

Whether you just want to read the latest best-seller, catch up on current events, watch the big game, or just kick your feet up and relax, the lounge is available to you 24/7.

* Michael’s Club on non-revolutionized ships.

The Retreat Lounge is available 24/7. Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.

The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more. The Retreat Lounge also features complimentary beverages, food menu, and afternoon tea.

Yes, all guests of The Retreat may enjoy The Retreat Lounge.

No, only guests of The Retreat may access The Retreat Lounge.

The Retreat Sundeck is a luxurious outdoor sanctuary featuring a spacious lounge area and plush, stylish furniture. This outdoor area rivals any high-end resort.

*Available on Edge Series and Revolutionized ships

The Retreat Sundeck is available 24/7.  Service times vary based on itinerary. Please check your Celebrity Today for service hours once onboard.

Retreat Attendants will help with towels, beverages, snacks—whatever you need to completely enjoy this incredible space.

Yes, all guests of The Retreat may enjoy The Retreat Sundeck.

No, only guests of The Retreat may access The Retreat Sundeck.

No, only guests of The Retreat may access The Retreat

The Retreat experience begins the moment guests contact The Retreat team of concierges.

Simply call 1-877-RETREAT, and The Retreat Concierge will assist you with your booking and help plan and arrange every moment of your vacation before you even set sail.

Once onboard The Retreat Concierge will help maximize your time on board with dinner reservations, spa treatments, and more.

Accessible suites are available. The Retreat Lounge, Luminae, and The Retreat Sundeck*† are accessible.

*The Retreat Sundeck is only available on Edge Series and Revolutionized ships.

†The Retreat Sundeck on Equinox currently is not Accessible. An alternative accessible space will be provided on the Pool Deck.

No, smoking is not allowed at The Retreat. Dedicated smoking areas are available onboard. The Retreat Concierge and/or Retreat attendants can assist you once onboard. Please see Celebrity Cruises’ Smoking Policy onboard.

Captain’s Club members will receive points based on Stateroom/Suite and length of stay onboard.