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Guest Conduct Policy and Booking Conditions for our guests

 

 

General

The following Guest Conduct Policy and Booking Conditions form the basis of your contract with RCL Cruises Ltd. It shall be a condition of boarding and remaining on board any of our ships that all guests throughout their stay comply with our Guest Conduct Policy and Booking Conditions, as well as other governing instructions and information.

Our Guest Conduct Policy and Booking Conditions form the basis of your contract with RCL Cruises Ltd. Advance information we are required to provide you with in accordance with Norwegian law also forms the basis of your contract*. The same applies to special requirements we have specifically accepted in connection with your booking. We will, as far as possible, inform you of any changes in the given advance information, and if necessary obtain your consent to the changes, before entering into a contract. This includes advance information provided about the price of the package tour.

The parties to the contract are yourself and RCL Cruises Ltd., who shall accept legal responsibility for the proper performance of the contract as set out below. Further information about this will be provided at the time of booking and/ or on your confirmation invoice. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘ourselves’ and ‘our’ refers to RCL Cruises Ltd. Should you need to contact us in connection with your trip, our contact details are:

 

RCL Cruises Ltd

Postboks 114, Lilleaker

NO-0216 Oslo

 

Telephone number Direct guests:

Norway: + 47 22 51 37 90

Sweden:  +46 (0)200 88 0155

Denmark and Iceland: +45 80 25 32 52

Finland and Baltics: +358 20 386 386

 

Telephone number Travel Partners:

Norway: + 47 22 51 37 80

Sweden:  +46 (0)8 22 54 00

Denmark and Iceland: +45 33 12 76 00

Finland and Baltics: +358 20 386 386

 

E-mail infono@rccl.com

 

Our Guest Conduct Policy and conditions are governed by Norwegian law. The combination of travel services offered to you by RCL Cruises Ltd. is defined as a package tour in accordance with Norwegian law, and relevant package travel legislation will therefore be applicable. Any claims arising in connection with your trip must be addressed to RCL Cruises Ltd. or to your travel agent. We will always seek to find an amicable solution to a rightful claim, but if we do not reach agreement through mediation or otherwise, the Norwegian courts will have exclusive jurisdiction.

*This currently includes information on the travel services’ most important features, price and other costs, payment terms, minimum number of guests, as well as cancellation.

 

Guest Conduct Policy

It shall be a condition of boarding and remaining on board any of our ships that all guests throughout their stay comply with our Guest Conduct Policy. The Guest Conduct Policy is designed to ensure that all guests are able to participate in a safe and enjoyable cruise vacation and, as such, the Guest Conduct Policy sets forth standards of conduct for guests to follow throughout their cruise vacation, including transfers to and from ships, inside terminals, while on board, at ports of call, during shore excursions and our private destinations.

Please review the Guest Conduct Policy before departure.

 

Booking Conditions

1. How do I book my cruise?

Contact our Reservations Department on Norway: + 47 22 51 37 90, Sweden: +46 (0)200 88 0155, Denmark and Iceland: +45 80 25 32 52, Finland and Baltics: +358 20 386 386 or your travel agent to book your cruise.

You can also book online at celebritycruises.no/se/dk/com

If you book a “Guarantee” cabin it means that you will pay a lower price for the category of room you select.  However, your room number won’t be confirmed at the time of booking, but a little later on – this happens between full payment being made and before the sailing departs. *Note, the Guarantee cabins are excluded from the existing promotion.*

What id a “Guarantee” (GTY) booking?

We may (at our discretion) offer you the option of making a ‘Guarantee’ (GTY) booking. This means you may book a stateroom of a guaranteed minimum category type, (specified by us prior to booking) on your chosen ship. However, the exact location of the stateroom on the ship will be allocated by us (at our discretion) and at any time up until checking in at the Port. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. The benefits to you of a GTY stateroom are that, after your booking has been confirmed, we may (at our discretion) upgrade your stateroom to one of a superior category to that originally booked at no extra charge to you. In any event, you are ‘guaranteed’ the minimum category of stateroom we agree to offer at the time of booking. The stateroom we allocate will be suitable for the number of guests occupying it and this may mean you are allocated a room with upper berths which are accessed by a ladder. Upper berths may only be used by guests over 6 years old so GTY staterooms are not recommended for young families. If you have a specific requirement regarding your stateroom, or stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. At times, we may offer promotional GTY offers. Such promotional GTY categories are defined as follows: WS – Suite Guarantee* XB – Ocean View Balcony Guarantee XN – Neighborhood Balcony Guarantee YO – Ocean View Guarantee ZI – Interior Guarantee * – Suite layouts and benefits vary by category. We may allocate you an entry level suite without a balcony and/or which does not include the same benefits as a higher grade Please note: If you book 2 or more cruises to be taken back to back and either one or all cruises are booked under a GTY basis, there is the possibility that you will be allocated different staterooms on each cruise, therefore necessitating the need to move between staterooms on the changeover day between your back to back cruises.

2. How will my holiday be confirmed?

When booking a cruise, you will have a 3-day money-back guarantee*. Please note, however, that you are not entitled to this if the trip is booked less than 42 days prior to departure. Booking Offer Details will be sent to you by e-mail. When you want to confirm your cruise booking, this is done over the phone or with your travel agent.

When confirming the cruise, please make sure that all names provided are in accordance with the names on the passport. When confirming the cruise you must pay us or your travel agent a deposit of NOK/SEK/DKK 2,000, EUR 100 per person + possible cancellation protection of NOK/SEK/DKK 300 per person**. If this is not paid within the deadline stated in the Booking Offer Details, the booking will be automatically cancelled. Our cruise prices change according to supply and demand and unfortunately, we are not able to guarantee the same cruise price, if payment is not made on time.

After you have paid your deposit + possible cancellation protection, we will send you a Confirmation Invoice. This applies when paying “your” balance (you will only receive this one invoice from us). Always ask for a copy of the confirmation. The confirmation provides details about your cruise and any flights, as well as the amount to pay. If you book flights in addition to the cruise, these must be paid in full at the time of booking.

NB! Please ensure that all the details are correct when confirming your cruise. Refer to section 13 for any changes after confirmation.

*When booking a cruise on our website a 3-day money-back guarantee do not apply, cancellation and amendment charges may apply. When amending / cancelling a cruise booked on our website, refer to sections 9 and 13.

**When booking a cruise in currency EUR cancellation protection are included. 

3. Discounts and offers

Since we have offices around the world, we operate with special offers in different markets. Therefore, please note that offers are reserved for certain countries / markets, and therefore, that you must ensure that the offer is valid for the country through which you book your trip. Furthermore, it is not possible to combine some discounts with other discount schemes.

4. When do I pay?

When you confirm your cruise, you must pay a deposit of NOK/SEK/DKK 2,000, EUR 100 per person, refer also to section 2. When booking more than 42 (Norway, Denmark and Iceland), 35 (Finland and Baltics) and 30 (Sweden) days prior to departure, your deposit must be paid within three days. If your deposit is not paid within the set time limit, your trip will be cancelled.

The balance is due 42 (Norway, Denmark and Iceland), 35 (Finland and Baltics) and 30 (Sweden) days prior to departure. If you book within 42 (Norway, Denmark and Iceland), 35 (Finland and Baltics) and 30 (Sweden) days of departure, you must pay the total holiday cost by credit card / bankaxept within 24 hours. In the latter case, payment may be made by credit card to RCL Cruises Ltd. on tel. no. Norway: + 47 22 51 37 90, Sweden: +46 (0)200 88 0155, Denmark and Iceland: +45 80 25 32 52 or Finland and Baltics: +358 20 386 386

In case of amendments to third party terms, different payment deadlines may occur.

If you use a credit card or debit card to pay us directly for your cruise, please be aware that we may process the transaction through a bank in the US, and that your card issuer may choose to charge you a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us. The following credit cards are accepted: Visa, Mastercard and American Express. Tickets may only be sent when the booking has been registered as fully paid to RCL Cruises Ltd.

5. What does the price include?

Most of the prices quoted are per person in NOK/SEK/DKK/EUR when two people share the most affordable stateroom category. The following are generally included in the cruise price; full board accommodation on board ship, entertainment and most activities on board, service charges for stateroom and restaurant staff, as well as relevant taxes. A charge may be made for certain activities. Unless otherwise agreed, the following are not included in the price: Flights to and from the destination, excursions, meals in special restaurants and personal expenses (for example, on board drinks, laundry charges, health and beauty treatments, hairdressing, telephone calls, internet, etc.), hotel accommodation and meals onshore, transport (unless otherwise stated), travel insurance and anything else which is not specifically mentioned as being included in the price.

6. Are there any age restrictions?

The minimum age for infants to sail is six (6) months. On routes such as transatlantic, Hawaii and certain other sailings, infants must be at least twelve (12) months in order to travel. The same applies for any cruise that has 3 or more consecutive days at sea. The age is calculated from the first day of the cruise.

On our ships which are sailing from ports in Europe, Asia, South America, Australia or New Zealand, no person under eighteen (18) may sail on any cruise holiday or have a stateroom on his or her own, unless accompanied by a parent, a legal guardian or authorised person who is over the age of eighteen (18). If guests under the age of eighteen (18) are travelling with parents /legal guardians, they must have a stateroom next door to or directly opposite each other. Similar rules apply to our cruises in North America, but the age limit here is twenty-one (21). All minors who are under the age of eighteen at the start of the sailing and who are not travelling with at least one of their parents or a legal guardian, will only have the opportunity to board the ship and complete the cruise if he/she is accompanied by one or more persons over the age of 21 (applies to North America) or the age of 18 (applies to Europe, Asia, Australia and South America) who have been authorised by the minor’s parents or a legal guardian to accompany the minor (refer to section 7 for details and the required documentation). If a letter of authorisation cannot be presented, the minor(s) will not be given the opportunity to board the ship or complete the cruise. We are not responsible and grant no compensation for any costs, expenses or losses suffered as a result either by the minor affected, person(s) who pay for the cruise (if this is not the minor him/herself), or any person travelling with the minor who decide not to continue with the cruise as a result of the failure to produce a letter of authorisation as described above. Individual staterooms may be booked by married couples whose minimum age is eighteen (a marriage certificate must be presented at the time of booking), when one of them has turned 21 on departure.

There is an age limit for certain facilities on board. Full details of onboard facilities with age restrictions are contained within Cruise Compass, which is available from the Guest Relations Desk.

7. What about children who are travelling without parents or legal guardian or children who have a different surname to their parents or legal guardian?

If a child under the age of eighteen is travelling with one of their parents and has a different surname, a birth certificate must be presented as proof of parenthood. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present the minor’s valid passport (and any visa), a signed authorisation from one of the child’s parents that the child has permission to travel with his/her travel companion, a copy of the parent’s valid passport and a birth certificate. The letter of authorisation must be notarised by a Norwegian District Court or by the Office of the City Recorder in Oslo (https://www.domstol.no/no/Andre-arend-i-domstolen/notarialbekreftelse/). Please note: The notarised letter of authorisation must include confirmation that medical treatment may be administered to the minor, if a situation should arise and a doctor is of the opinion that such treatment must be carried out without delay. NB! These rules also apply when the child is travelling with relatives or friends. Proof of guardianship is also required for a child travelling with foster parents/legal guardian. All documents must be written in English and be brought to check-in at the port on the day of departure.

* A letter of confirmation may be printed out here or by calling us by phone at Norway: + 47 22 51 37 90, Sweden: +46 (0)200 88 0155, Denmark and Iceland: +45 80 25 32 52 or Finland and Baltics: +358 20 386 386.

8. For those who are pregnant or have special needs:

Celebrity Cruises cannot accept guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruise-tour. Guests will be required to sign a Public Health Questionnaire which has a newly added statement that the guest is not 24 weeks or entering their 24th week of pregnancy during the cruise.

If you have special needs, we request that you provide us with the necessary information about these. Based on the information we receive from you, we will consider whether the booked trip can be completed in a safe or operationally feasible manner. If we consider that due to your needs, your trip cannot be completed in a safe or operationally feasible manner, we will contact you as soon as possible to explain our assessments and discuss the consequences of these. All travellers who are considering booking a cruise with RCL Cruises Ltd., may contact us in advance to discuss any special needs. We can then, on a general basis, assess whether it will be possible to complete the relevant cruise in a safe or operationally feasible manner. Sensitive personal data will be treated as strictly confidential.

9. What rules apply to cancellation and transfer of the trip?

9.1 Cancellation fee

You may at any time prior to departure cancel your cruise in return for payment of a cancellation fee in accordance with guidelines in this section 9. If you want to cancel your cruise, you must inform us or your travel agent immediately. Cancellations shall be made over the telephone. The following conditions apply to cancellation: The cancellation cost per person for the cruise itself:

Norway and Denmark:

  • Cancellation 14 days or less before departure: 100% of the basic price of the trip*
  • Cancellation between 15 and 41 days before departure: Deposit per person NOK/DKK 2,000*
  • Cancellation 42 days or more before departure: NOK/DKK 500 per person*
  • Any cancellation protection of NOK/DKK 300 per person is not refunded on cancellaton.

 

Sweden:

  • Cancellation 8 days or less before departure: 100% of the basic price of the trip*
  • Cancellation between 9 and 15 days before departure: 50% of the fare paid
  • Cancellation between 15 and 30 days before departure: 25% of the fare paid
  • Cancellation 31 days or more before departure: SEK 500 per person*
  • Any cancellation protection of SEK 300 per person is not refunded on cancellation.

 

Finland and Baltics:

  • Cancellation 2 days or less before departure: 100% of the basic price of the trip*
  • Cancellation between 3 and 13 days before departure: 50% of the fare paid
  • Cancellation between 14 and 29 days before departure: 100EUR per person
  • Cancellation 30 days or more before departure: 50EUR per person

 

Iceland:

  • Cancellation 3 days or less before departure: 100% of the basic price of the trip*
  • Cancellation between 4 and 14 days before departure: 50% of the fare paid
  • Cancellation between 15 and 41days before departure: 100EUR per person
  • Cancellation 42 days or more before departure: 50EUR per person

 

Separate conditions apply to cancellation of flights. Please contact us for further information. Cancellation protection is non-refundable.

We will repay any refunds without undue delay and no later than 14 days after the trip has been cancelled.

*If one of the guests in a stateroom cancels, and the other guest chooses to travel alone, an additional charge must be paid for a single stateroom. This also applies to cancellations from one or more people in a multi-berth stateroom, or if you cancel parts of the trip (flights, hotel) included in a package deal. Please note: The person who cancels must follow the normal cancellation policy.

The start of the trip is calculated from the first booked element. For example, if a flight to the port of departure has been booked through RCL Cruises Ltd., the start of the cruise is calculated from the flight departure time.

9.2 Cancellation without a fee

You may cancel your trip without a fee if the cancellation is due to unavoidable and extraordinary circumstances in connection with the destination, that significantly affect implementation of the package tour or the transport of the travellers. In case of cancellation due to such unavoidable and extraordinary circumstances, you will be entitled to a refund of your package price. Any refund will be payable withing 14 days. You will not be entitled to claim compensation, refer to section 17 regarding this.

9.3 Transfer of the cruise

You may transfer your cruise to another traveller who meets all the conditions necessary to participate in the cruise, e.g., age requirements, visa and health.  You must pay the costs the transfer entails. Transfer of a cruise will usually incur an administration fee of NOK 250. If the amendment includes flights, additional charges may apply. Documentation of the costs is available on request.

The right to transfer your cruise only applies if you inform us or your travel agent of the transfer on a durable medium, within a reasonable before departure. Notice of transfer no later than seven days before departure will be deemed reasonable.

10. Do I need cancellation protection?

We recommend that you take out cancellation protection. Our cancellation protection* costs NOK/SEK/DKK 300 per person. The cancellation protection is taken out at the same time as you book your cruise, and must be paid within three days after booking in order to be valid. The cancellation protection is non-refundable if you cancel your cruise.

With cancellation protection you are able to cancel your cruise in case of illness, at a cost of NOK/SEK/DKK 250 per person. This requires that a valid medical certificate is sent to RCL Cruises Ltd. The cancellation protection applies if you must cancel due to your own illness/injury, or if someone in your immediate family (mother, father, sibling, child or grandparent) or person(s) in the same stateroom are affected by a serious illness/death (all must have cancellation protection).

After confirmation of the cruise, it is not possible to add or remove the cancellation protection. If when cancelling your cruise, you submit a medical certificate, where your doctor advises you not to travel on the relevant date, you will be refunded the correct amount as soon as RCL Cruises Ltd. has approved the medical certificate. Those travelling without cancellation protection cancel in accordance with the standard cancellation policy under section 9.

*When booking a cruise in currency EUR cancellation protection are included. 

11. What are the passport and visa requirements for my holiday?

Contact relevant embassies, your travel agent or RCL Cruises Ltd. in good time before your departure for information on what passport and visa requirements apply to the countries you will be visiting on your cruise. You will find information on visa at celebritycruises.no/se/dk/com –Visa requirements may change, and it is the sole responsibility of each guest to ensure that he or she has the correct documentation to complete the trip. We advise applying for a visa in good time before departure as there may be waiting time.

All guests must have a valid passport, no matter what cruise they are going on with RCL Cruises Ltd. This also applies to our cruises that depart from Scandinavia. The requirement for period of validity on the passport depends on the destination, but we advice that your passport is valid for six months after the end of the trip. Emergency passports are not accepted as a substitute for ordinary passports. Students living in the US must be able to present valid documents showing that they are students at an American educational institution. The document must be in an original form (I-20- or DS-2019-form). On 2 April 2004, the US authorities informed that from 30 September 2004 they would be extending the US-VISIT programme’s arrival and departure routines to apply to all travellers, also those travelling under the Visa Waiver Programme (VWP). This means that travellers arriving in the US are photographed digitally and a digital scan is made of their fingerprints. From 12 January 2009, people from all countries that are members of the US Visa Waiver Programme must register online before departure. Electronic System for Travel Authorization (ESTA) is the name of the visa programme’s new system. Please contact RCL Cruises Ltd., your travel agent or the US Embassy for more information. Please note: This information may be amended; therefore, you must check that the information is still correct in good time before departure.  

The name on the ticket must agree with the name on the passport. If not, you may be refused to board the flight/ship. We regret having to disclaim any liability if you are refused access to a flight or entry into a country or are otherwise experiencing any difficulties or expenses as a a result of your passport not being approved or you not having the required visa. Some port authorities may sometimes require that you show a photo ID when you leave the ship during the cruise. To avoid any problems, we advise that you take a copy of your passport with you on the trip, in addition to your original passport, and take this copy with you each time you leave the ship. NB! Visa requirements may be changed at short notice.

12. Flights in connection with the cruise.

If your flights are not organised by RCL Cruises Ltd., the flights are not part of the package deal and will therefore not be covered by the rights that apply to package tours. If RCL Cruises Ltd. is responsible for a “compound travel arrangement” in accordance with the Package Travel Act, we will inform you of this. You are solely responsible for having plenty of time between the flight and the cruise both on departure and the return journey.

If you have booked your flights through RCL Cruises Ltd., the flights will be part of the package tour and for the whole trip you will be covered by the rights that apply to package tours. If for reasons caused by RCL Cruises Ltd. you do not make a flight, you must contact our representative at the airport. If a representative is not present, call 001 8002566649 (the number is also printed on the travel documents). This service is manned by English-speaking personnel. Any changes to your flights must be done in cooperation with RCL Cruises Ltd. (we are not responsible for tickets you yourself have purchased). In case of cancellation of flights, RCL Cruises Ltd. reserves the right to change to a different itinerary and airline company.

13. Can I make changes to my booking after it has been confirmed?

You may change your booking after it has been confirmed for a fee, provided that there are berths available in the stateroom category and on the cruise to which you want to change. The following conditions apply to changes:   

  • Changes involving a change departure date, ship, stateroom category, the length of journey or change to today’s price may be made up to due 42 (Norway, Denmark and Iceland), 35 (Finland and Baltics) and 30 (Sweden) days prior to departure for an administration fee of NOK/SEK/DKK 250, 30EUR per person. An airline charge may also be incurred. In case of changes in flight details (time, air route, airline, name, etc.), in addition to a possible airline charge, an administration fee of NOK/SEK/DKK 250, 30EUR per person will be payable to RCL Cruises Ltd.
  • If similar changes are made no later than 42 (Norway, Denmark and Iceland), 35 (Finland and Baltics) and 30 (Sweden) days before departure, the change is considered a cancellation and is then treated as a new booking, refer to section 9 for cancellation conditions.

It is important that you contact RCL Cruises Ltd. as soon as possible if you want to make any changes to your trip. You may also contact RCL Cruises Ltd. for more general information regarding change of bookings.

14. What information must I provide to you and why?

From time to time we may be required to collect personal data relating to our guests to pass on to the US Immigration Authorities, airlines and/or other authorised bodies, and such information will be passed on as long as this is permitted under national law. US security regulations require that we pass on certain personal data the US authorities. This information, which we must have received no later than 3 days before departure and is expected to contain exact personal details, including passport number, contact number in emergencies, as well as insurance details. We advise that you register this information by checking in online at www.royalcaribbean.no/se/dk/fi. (You will need your booking number and sailing date). If we already have this information at the time of booking, please ensure that the information is correct. If you do not provide the correct information, or some of the required information is missing, you may be refused entry into the US, on flights or on board the ship. We do not accept any exceptions in this regard and provide no compensation. You will be solely responsible for your transport home should such a situation arise. The standard cancellation policy will apply in such cases.

15. How are complaints and disputes dealt with?

If you believe you have reason to complain about a trip, you must notify us or your travel agent of this without undue delay. Notify the ship’s personnel if any issues arise after embarkation. Any complaint must always be submitted in writing to us or your travel agent, and must be sent without undue delay. You can send your complaint to RCL Cruises Ltd, Postboks 114, Lilleaker, 0216 Oslo, Norway, by e-mail to custservice.nordic@rccl.com or to your travel agent. RCL Cruises Ltd. then deals with the complaint and sends a written response. We cannot accept complaints that are submitted on behalf of others. The complaint must be written and signed by at least one of the guests in the same booking party.

If we dismiss a complaint after our internal complaint processing, or you are not satisfied with the solution we can offer, you may complain to Norske Reiselivsforum (the Travel Complaint Handling Body) (the Package Tour Appeal Board and the Transport Appeal Board).  For more information on the right of appeal and for access to the online complaint portal, please visit:

Norway: Norsk ReiselivsForum at www.reiselivsforum.no/web/

Sweden: Allmänna reklamationsnämnden (ARN) at www.arn.se

Denmark: Pakkerejse-Ankenævnet at www.pakkerejseankenaevnet.dk

Finland: Suomen Kuluttajariitalautakuntaan at www.kuluttajariita.fi/fi/index/valituksenteko

16. Can RCL Cruises Ltd. make changes to my package tour?

16.1.1 The right to change price

RCL Cruises Ltd. reserves the right to increase the price of your package tour, if this is a direct consequence of;

a) changes in the price of passenger transport as a result of the price of fuel or other sources of energy,

b) changes to the tax level for the travel services included in the contract, and that are imposed by third parties who are not involved directly with implementation of the package tour, or

c) exchange rates relevant to the package tour.

You will be informed of any price increase and the reason for this, no later than 20 days before the start of the package tour. If the price increase is more than 8% of the total price of the trip, you will be entitled to cancel the trip without charge.

You will have a similar right to demand a price reduction as a result of the reasons mentioned in letters a) to c) above. In case of any right to a price reduction, RCL Cruises Ltd. will make a deduction for administrations costs.

16.1.2 The right to change the itinerary before the start of the package tour

(I) Change of the itinerary before the start of the package tour means that RCL Cruises Ltd. will not call at one or more of the ports that was previously announced the ship would call at.

(II) RCL Cruises Ltd. cannot guarantee that the ships always call at all the announced ports or follow every part of the announced itinerary and therefore reserve the right to make changes to the itinerary, including in the following cases:

a) If RCL Cruises Ltd. considers that the ship’s crew and passengers will not be safe if it calls at one or more of the advertised ports. The reasons for this may be inclement weather, war, rebellion, natural disasters, fire, terrorism, demonstrations, infectious disease, riots, accidents, etc., in one or more of the advertised ports.

b) If one or more of the advertised ports have operational problems, including port congestion, etc.

c) In case of lock-out in one or more of the ports on the itinerary.

d) In case of disproportionately high increases in port fees in one or more of the advertised ports.

Should the itinerary be changed due to unavoidable and extraordinary circumstances, you are not entitled to claim compensation, refer to section 17.

III) RCL Cruises Ltd. also makes the reservation that the ship may be chartered before departure and passengers’ bookings must be changed or cancelled. In case of changes or cancellation due to chartering, the general provisions of the Package Travel Act apply. 

In case of change in the itinerary before the start of the package tour, RCL Cruises Ltd. will seek to remedy the change in itinerary by calling at alternative ports. The alternative ports will, as far as possible, be comparable with the originally advertised ports, and will, as far as possible, be close to the originally advertised route.

16.1.3 The right to change the itinerary before the start of the package tour

(I) Change of the itinerary before the start of the package tour means that RCL Cruises Ltd. will not call at one or more of the ports that it was previously advertised the ship would call at. 

(II) RCL Cruises Ltd. cannot guarantee that the ships will always call at the advertised ports or follow every part of the advertised itinerary and therefore reserves the right to make changes to the itinerary in the following cases, among others:

a) If RCL Cruises Ltd. considers that the ship’s crew and passengers will not be safe if it calls at one or more of the advertised ports. The reasons for this may be inclement weather, war, rebellion, natural disasters, fire, terrorism, demonstrations, infectious disease, riots, accidents, etc., in one or more of the advertised ports.

b) If one or more of the advertised ports have operational problems, including port congestion, etc.

c) In case of lock-out in one or more of the ports on the itinerary.

d) In case of disproportionately high increases in port fees in one or more of the advertised ports.

Should the itinerary be changed due to unavoidable and extraordinary circumstances, you are not entitled to claim compensation, refer to section 17.

In case of change in the itinerary before the start of the package tour, RCL Cruises Ltd. will seek to remedy the change in itinerary by calling at alternative ports. The alternative ports will, as far as possible, be comparable with the originally advertised ports, and will, as far as possible, be close to the originally advertised route.

16.1.4 The right to change arrival and departure times

(I) Due to special circumstances of cruises and sea transport, RCL Cruises Ltd. reserves the right to change arrival and departure times for the advertised ports. Please refer to section 16.1.1 - 16.1.3 above. 

17. Can RCL Cruises Ltd. cancel the package tour?

17.1.1 General

RCL Cruises Ltd. may cancel the package tour at any time in accordance with the provisions of the Package Travel Act. Please note that in case of a cancellation as described in sections 17.1.2 and 17.1.3 below, you will not be entitled to claim compensation.

17.1.2 Not enough people have booked the package tour

The package tour may be cancelled if the number of people who have booked on the holiday is lower than the minimum number you have been informed about before your booked the holiday. Notification of cancellation shall be given no later than:

a)       20 days before the start of the holiday for trips that last more than 6 days

b)       7 days before the start of the holiday for trips that last between 2 to 6 days

c)       48 days before the start of the holiday for trips that last less than 2 days

Cancellation due to not enough people having booked the package tour does not entitle you to claim compensation.

17.1.3 Circumstances outside our control

Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your cruise or any other services we have promised to arrange or provide cannot be provided at all, or as promised due to unavoidable and extraordinary circumstances which are outside our control (force majeure).

When we talk about circumstances outside our control, we mean any event which we or the supplier of the in question could not have predicted or avoided even after taking all reasonable care. Such events are likely to include war or the threat of war, other serious security problems, such as acts of terrorists or threats of such acts, significant risks to people’s health, such as outbreaks of serious diseases at the destination, or natural disasters, such as floods, earthquakes or adverse weather conditions which make it impossible to make a safe journey to the destination in accordance with the contract and all similar circumstances which are outside our control.

If, as a result of unavoidable and extraordinary circumstances, we cannot return you home from your trip at the agreed time, we will, in accordance with our obligations under the relevant package travel legislation, cover your necessary accommodation for a maximum of 3 days. The aforementioned limitation in coverage of expenses do not apply to pregnant women or people with special needs, provided that we have received information from the relevant guests of their situation no later than 48 hours before departure.

18. What other conditions apply to my holiday?

Airlines, hotels and our other suppliers have their own conditions, which will apply to your holiday. Some of these conditions may limit or exclude the airline or other supplier’s liability to you, often in accordance with International Conventions.

19. Travel guarantee?

RCL Cruises Ltd. is a member of the Travel Guarantee Fund in Norway. This means that you will be refunded your money and any guaranteed repatriation, as well as any necessary accommodation pending your transport home, if the holiday has already started and due to insolvency we are not able to offer you the holiday that was confirmed. RCL Cruises Ltd. has provided a bank guarantee for all Nordic passengers. The telephone number of the Travel Guarantee Fund is (+47) 51 85 99 40 and the address is: Postboks 227 Sentrum, 4001 Stavanger, Norway.

20. What is my responsibility?

It is your responsibility to ensure that you and your travel companions have a valid passports, any required visas and other travel documents. Before boarding and remaining on board our ships, you must also have read our Guest Conduct Policy and booking conditions. The individual guest (parent/guardian if the guest is a minor) is responsible for, and shall replace any damage that the guest may inflict on the ship or its furnishings, equipment or property intentionally or through negligence or neglect.

It is your responsibility that you and your travel companions have a suitable travel insurance for your needs.

The Travel insurance must include cover for cancellation charges, 24 hour emergency medical assistance, cover for medical expenses and medical repatriation.

21. What is RCL Cruises Ltd.'s limitation of liability?

Our liability to guests is limited in accordance with the applicable legislation and relevant International Conventions, including the Athens Convention of 1974 and 2002, as well as the EU Directive No. 392/2009. Please note in particular that our liability for damages under the Package Travel At is limited to three times the price of the package tour.

22. General – Contact Information, etc.

We are responsible for ensuring that the travel services set out in the contract are provided in a satisfactory manner and are obliged to provide assistance to guests in difficulty. Unless otherwise stated, the following contact details are used if required, including when requesting assistance in case of difficulties or a complaint against an actual defect during the cruise:

 

RCL Cruises Ltd

Postboks 114 Lilleaker

NO-0216 Oslo

 

Telephone number Direct guests:

Norway: + 47 22 51 37 90

Sweden:  +46 (0)200 88 0155

Denmark and Iceland: +45 80 25 32 52

Finland and Baltics: +358 20 386 386

 

Telephone number Travel Partners:

Norway: + 47 22 51 37 80

Sweden:  +46 (0)8 22 54 00

Denmark and Iceland: +45 33 12 76 00

Finland and Baltics: +358 20 386 386

 

E-mail infono@rccl.com

 

We may charge a reasonable fee equivalent to our actual costs when providing assistance if the difficulties have been caused intentionally or negligently by the guest.

Bookings made before 1 April 2017 are subject to previous terms of payment as specified on the first invoice received.