The cancellation charge policies set forth below vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Policies may differ if you booked with a travel advisor or agency. Please contact your advisor or our Customer Care team if you have questions additional to the below.
Select fare programs require the payment at the time of booking of a non-refundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is non-refundable.
Cancellation of a Cruise or CruiseTour
Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the tables below and shall vary depending on how far in advance of the cruise sail date (or first day of the CruiseTour) the Operator receives notice of cancellation.
Cruise Cancellation charges for Australia & New Zealand residents
Cruise length
| Days to sailing
| Cancellation charge
|
1-4 nights
| 75+ days
74-61 days
60-31 days
30 days or less
| No charge (except non-refundable deposit amounts)
50% of total price
75% of total price
100% of total price
|
5-14 nights
| 90+ days
89-75 days
74-61 days
60-31 days
30 days or less
| No charge (except non-refundable deposit amounts)
25% of total price
50% of total price
75% of total price
100% of total price
|
15+ nights
| 120+ days
119-75 days
74-61 days
60-31 days
30 days or less
| No charge (except non-refundable deposit amounts)
25% of total price
50% of total price
75% of total price
100% of total price
|
All Galapagos cruises,
| 150+ days
140-121 days
120-91 days
90-61 days
60-31 days
30 days or less
| Full refund
10% of total price
25% of total price
50% of total price
75% of total price
100% of total price
|
In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the countries listed above, a different cancellation policy may apply. Contact your local office or travel agency for details.
Cancellation notices are effective when received by the Operator.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.
Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
Cancellation penalties for other elements (flights, hotels, etc)
For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.
