If the fare on your sailing is reduced or the promotion gets better, give us a call and we’ll honor your choice right up to 48 hours before you sail.
You have up to 48 hours before you sail to cancel and receive 100% Future Cruise Credit to use toward any sailing through May 4, 2022.
Want to take the same cruise the following year for the same price and with the same promotion? You can. Simply make this change by August 1, 2020.
Alaska Cruisetour guests may Lift & Shift to next year’s Alaska season while taking advantage of price and promotion protection. To qualify, the required Lift & Shift criteria must be met, while also ensuring that the future booking’s Cruisetour length is the same as the original. Guest interested in a different Alaska Cruisetour than the one originally booked can be accommodated as long as the Cruisetour lengths align and space is available. Alaska Cruisetours and Canadian Rockies Cruisetours are not interchangeable.
Any group booking opting to Lift & Shift to an FIT Booking the following year will lose all GAP amenities both travel partner and guest facing.
With the flexibility to change your vacation, you have the confidence you need in planning a vacation during these challenging times. After all, it’s your vacation—and now it’s your choice.
Guests can simply submit a request here, 48 hours before sailing, and they’ll receive a Future Cruise Credit to use toward any sailing through May 4, 2022.
How do I redeem my Future Cruise Credit?
For more information on Cruise With Confidence please visit our Frequently Asked Questions.
Terms & Conditions
Celebrity Cruises’ (“CEL”) “Cruise with Confidence” program allows individual guests and guests in non-contracted groups who booked a cruise on or before August 1, 2020, for cruises sailing between June 12, 2020 and May 4, 2022, to cancel their cruise up to 48 hours prior to the vacation start date and have the option to either (i) receive a Future Cruise Credit equal to the full amount of the cruise fare the guest paid for their cruise, or (ii) move their booking to an eligible alternate sailing and receive our “best price guarantee” for the re-booked sailing, or (iii) opt in for our “best price guarantee” on their current sailing. “Eligible alternate sailing” means a booking in the same stateroom category sailing with CEL on the same product (itinerary) and cruise length scheduled within four weeks before or four weeks after the date of the original sailing but in the subsequent year. For those sailings, CEL will protect the guest’s original price and/or promotion so long as the guest moves the eligible booking to the alternative sailing on or before August 1, 2020. Only existing bookings on holiday sailings may be moved to alternate holiday sailing dates. If CEL’s “best price guarantee” results in a decrease in the guest’s cruise fare inside final payment, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the eligible alternative sailing. If CEL’s “best price guarantee” results in a decrease in the guest’s cruise fare outside final payment, the difference will be provided in a rate adjustment. For more details about CEL’s best price guarantee program, visit https://www.celebritycruises.com/company/customer-support/best-price-guarantee. “Vacation start date” means the date of the earlier of: (i) the scheduled embarkation of the cruise; or (ii) any pre-cruise hotel stay or Cruisetour package associated with the cruise and booked through CEL. If the guest chooses to move their booking to an eligible sailing in the subsequent year, any penalties previously assessed based on the prior sailing’s penalty schedule will follow the booking to the new sailing. The Future Cruise Credit portion of the “Cruise with Confidence” program will only apply to bookings for named guests for which cruise fares have been paid in full. To receive the benefit of “Cruise with Confidence” guests must opt-in by calling CEL at 1-800-437-3111. If the guest opts to cancels his/her cruise, a Future Cruise Credit (FCC) will be issued for the cruise fare amounts paid to the cruise line. The FCC is non-transferrable and may not be redeemed for cash. The FCC’s value may be applied toward the cruise fare due on a new booking, on Celebrity for a sailing that is the later of on or before December 31, 2021, or 12 months after the date that the guest cancelled their original sailing. All bookings are subject to availability at the time of the request. If not used on or before the expiration date, the FCC will automatically expire and have no cash value. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities (if applicable) for the new booking. Program does not apply to chartered sailings or contracted group bookings. CEL reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. Offer can be withdrawn at any time without notice. ©2020 Celebrity Cruises Inc. Ships’ registry: Malta and Ecuador.
