If requested in advance, Celebrity can arrange for accessible transportation to transfer guests between the airport and the pier. This accessible cruising service is offered at no extra charge to our air/sea guests or those who have purchased cruise-only transfers. Accessible transportation may be limited or unavailable outside the U.S. See your travel agent or contact us for details.
Extra Assistance at the Pier
Celebrity Cruises offers boarding and departure assistance to guests with mobility disabilities. Request assistance once you arrive at the pier or contact us prior to your cruise so that we may prioritize your needs during boarding. During peak times there may be a wait for assistance. Many ports provide easy access for wheelchairs and scooters, however due to various conditions: steepness of the gangway, tendering, weather, tidal and sea conditions, and shore-side facilities, guests using assistive devices may be precluded from getting on or off the ship. We will make reasonable efforts to assist our guests, but for safety reasons, our staff is not permitted to lift guests or equipment. Assistance with manual wheelchairs, walkers, canes, etc. will be provided.
We provide reasonable mobility assistance to guests in accessing areas of the ship that are not accessible.
Ports That Require Tendering
The following are examples of ports that require tender service to reach land and do not provide a direct ship to shore connection.
Guests may be required to walk a few steps down to the tendering platform in order to access the tender boats. The accessibility of the tender boats is subject to change.
||Belize City, Belize
|Cabo San Lucas, Mexico
||Catalina Island, California
|Costa Maya, Mexico
|George Town, Grand Cayman
|Kailua Kona, Hawaii
|Philipsburg, St. Maarten
Celebrity Cruises® opens the world for every traveler. A disability should never stop you from experiencing the joys and pleasures of traveling the world. Our accessible staterooms are intended for guests with mobility disabilities and other disabilities that require the use of the accessible features of the staterooms. Special needs accessible staterooms are designed with wider doors, roll-in showers, grab bars, lower sink and vanity, bathroom grab bars, higher toilet, and ramped thresholds. Most staterooms also offer an ample five-foot turning radius.
Customize Your Accommodations
To customize accommodations to meet your specific needs, please complete the special needs form.For more information, contact our Access Department at (866) 592-7225 (voice), fax (954) 628-9622, send an e-mail to email@example.com, or have your local travel agent or international representative contact us.
Vision and Hearing
Celebrity has made the cruise experience as accommodating as possible for our guests who are blind or have low vision.
The Celebrity fleet has been designed to incorporate Braille in public areas and elevators.
Service animals are welcome on all ships.
Teletypewriters (TTY) are available in staterooms upon request. Stateroom TTY systems interface with the TTY at the Guest Relations Desk to meet all your in-stateroom needs. Closed-caption televisions are available in all staterooms across the fleet. Please note that only select programs offer closed-captioning. All safety videos include closed-captioning Assistive Listening Systems are located in the main theatre.
Sign language interpreting services will be provided upon request for deaf guests who use American Sign Language (ASL) as their primary means of communication. Sign language interpreting services are provided for main production shows, port and other major activities on a shared basis for all deaf guests on board. A request for sign language interpreting services should be made with the Access Department between time of booking and 60 days prior to sailing. Requests are subject to availability of interpreters.
Portable Room Kit
A portable room kit is available upon request. It includes a visual-tactile alert system that provides alerts for door knocking, telephone ringing, alarm clock, and smoke detector.