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There are many easy ways to contact Celebrity Cruises®. Looking to speak to a vacation planner to book or have a question about an itinerary? Already booked and want to find out about shore excursions? Want to find out about your Captain’s Club benefits? There’s a Celebrity phone number or email address for every need. Check out all the ways to contact Celebrity Cruises below.

 

View all FAQ's

 

 

North America Region

Book a Celebrity Cruise Vacation
  • Reserve your Celebrity Cruise vacation 1-888-751-7804
  • Group Bookings (8+ staterooms) 1-888-727-4907
  • Corporate Group Quotes 1-800-722-5934, option 1
  • Charter Quotes 1-800-722-5934, option 1
  • Hours of Operations Eastern daylight/standard time zone
  • Monday-Sunday: 7 AM – 12 AM
Already Booked
  • Existing Reservations 1-888-751-7804
  • Reservations (U.S. and Canada) Email Address: cxc@celebrity.com
  • Online Check-in 1-877-200-2897
  • Online Check-in Email Address: cxc@celebrity.com
  • Celebrity Website Assistance 1-800-722-5941
  • Website Assistance Email Address: cxc@celebrity.com
  • Guests with Disabilities / Special Needs 1-866-592-7225
  • Guests with Disabilities / Special Needs Email Address: special_needs@rccl.com
  • Captain's Club Assistance and Inquiries 1-844-418-6824
  • Captain's Club Email Address: cxc@celebrity.com
  • Captain's Club International: 1-316-554-5961
  • International Number 1-316-554-5961
  • International Reservations (Guests Outside U.S.) Email Address: web_intl_response_cci@celebritycruises.com
  • Flights by Celebrity Quotes and Inquiries 1-800-533-7803
  • Air Arrangements Email Address: air_sea_cci@celebritycruises.com
  • Cruise Gift Certificates 1-888-837-5676
  • Media Relations and Press Inquiries: web_corp_communications_cci@celebritycruises.com
Post Cruise Inquiries
  • Celebrity Guest Relations Department 1-844-418-6824
  • Post Cruise Questions or Comments: cxc@celebrity.com
  • Lost and Found / Lost Luggage 1-844-418-6824
  • Lost and Found / Lost Luggage: cxc@celebrity.com
  • U.S and Canada Hours Eastern daylight/standard time zone
  • Monday-Sunday: 8 AM - 8 PM

International

Celebrity Cruises Australia
  • Phone: 1800 003 002
  • Local Times: Monday-Friday: 8am-8pm
  • Saturday: 10am-4pm Sunday: 10am-2pm
Austria
  • Phone: (+43) 800298462
  • Local Times: Monday - Friday: 09:00 AM to 06:00 PM
  • Saturday: 09:00 AM to 05:00 PM Sunday: Closed
  • Groups enquiries for Trade: Gruppen.de@rccl.com
Royal Caribbean Cruzeiros Brasil
  • Phone: +55 (11) 3090-7200
  • Phone: +55 (11) 4858-7400
  • Fax:
  • Email Address: cliente@r11travel.com.br
  • Mailing Address: Rua Espírito Santo, 315, 10º andar. CEP 09530-701 São Caetano do Sul – SP
Celebrity Cruises Mexico Servicios, S.A. de C.V
  • Phone Number: Within Mexico 800 759 0380
  • Fax:
  • Mailing Address: Blvd. Manuel Avila Camacho 36 piso 20 Lomas de Chapultepec CP 11000, México D.F.
Denmark
  • Phone: (+45) 80711065
  • Local Times: Monday to Friday 09:00AM to 06:00PM
  • Saturday 10:00AM to 05:00PM Sunday: Closed
  • General inquiries for Trade: Tradesupport@rccl.com
  • Groups inquiries for Trade: Groups.nordic@rccl.com
  • Payment & refunds inquiries: Accounting.no@rccl.com
Estonia
  • Phone: (+358) 0800412932
  • Local Times: Monday to Friday 09:00AM to 06:00PM
  • Saturday 10:00AM to 05:00PM
Finland
  • Phone: (+358) 080005904
  • Local Times: Monday to Friday 09:00AM to 06:00PM
  • Saturday 10:00AM to 05:00PM Sunday: Closed
  • General inquiries for Trade: Tradesupport@rccl.com
  • Groups inquiries for Trade: Groups.nordic@rccl.com
  • Payment & refunds inquiries: Accounting.no@rccl.com
Germany (Frankfurt Office)
  • Phone: (+49) 08007240346
  • Local Times: Monday - Friday: 09:00 AM to 06:00 PM
  • Saturday: 10:00 AM to 05:00 PM Sunday: Closed
  • Groups enquiries for Trade: Gruppen.de@rccl.com
Latvia
  • Phone: (+358) 0800412932
  • Local Times: Monday to Friday 09:00AM to midnight
  • Saturday: 10:00AM to 05:00PM Sunday: Closed
Lithuania
  • Phone: (+358) 0800412932
  • Local Times: Monday to Friday 09:00AM to 06:00PM
  • Saturday: 10:00AM to 05:00PM Sunday: Closed
New Zealand
  • Phone: 0800 445 885
  • Local Times: Monday - Friday: 9AM - 8PM
  • Weekend: Closed
Norway (Oslo Office)
  • Phone: (+47) 22 51 37 63
  • Local Times: Monday to Friday 09:00AM to 06:00PM
  • Saturday 10:00AM to 05:00PM Sunday: Closed
  • General inquiries for Trade: Tradesupport@rccl.com
  • Groups inquiries for Trade: Groups.nordic@rccl.com
  • Payment & refunds inquiries: Accounting.no@rccl.com
Spain (Barcelona Office)
  • Phone: +34 938 002 978
  • Local Times Monday-Friday: 9 AM-6 PM
Sweden
  • Phone: (+46) 0200123318
  • Local Times: Monday to Friday 09:00AM to 06:00PM
  • Saturday 10:00AM to 05:00PM Sunday: Closed
  • General inquiries for Trade: Tradesupport@rccl.com
  • Groups inquiries for Trade: Groups.nordic@rccl.com
  • Payment & refunds inquiries: Accounting.no@rccl.com
Switzerland
  • Phone: (+41) 800200908
  • Local Times: Monday - Friday: 09:00 AM to 06:00 PM
  • Saturday: 09:00 AM to 05:00 PM Sunday: Closed
  • Groups enquiries for Trade: Gruppen.de@rccl.com
UK
  • To contact our UK call centre, please call: 0344 493 2092
  • Outside U.S., Canada and UK: 1-316-554-5961
  • Our hours of operation are: Monday-Friday: 9 AM-8 PM
  • Saturday: 9 AM-6 PM Sunday: 10am-5pm
  • For other enquiries listed below, please email us:
  • Captain's Club membership: captainsclub.uk@celebritycruises.com
  • Already booked: medical & dietary requests specialistservicesuk@celebritycruises.com
  • Already booked: pre-cruise enquiries customerserviceuk@celebritycruises.com
  • Returned from cruise: post-cruise enquiries, lost property & feedback customerrelationsuk@celebritycruises.com
  • Conferences, incentives & group bookings of 8 or more: groupsukcelebrity@celebritycruises.com
  • Flight enquiries: ukairserviceteam@rccl.com
  • Mailing Address: 7 The Heights, Brooklands, Weybridge, Surrey, KT13 0XW (RCL Cruises Ltd.)

For additional local contact information, please click on Find A Travel Advisor in our footer.

 

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