What is Flights by Celebrity?
Flights by Celebrity℠, Celebrity Cruises’ air program, is the best way to ensure you get exactly what you want in air travel—the best rates, the flexibility to personalize your flight plans, and the security in knowing there’s a staff of dedicated Flights by Celebrity℠ Specialists available 24/7 to provide any assistance you may need along the way. Together, Celebrity Cruises® and Flights by Celebrity℠ take care of all your vacation needs—from the time you book your cruise to the time you arrive home.
Now, booking your complete vacation – including air travel – is easier than ever. And, unlike other travel services, you get all these premium benefits with absolutely no booking fees.
How do I use Flights by Celebrity?
Book your complete Celebrity Cruises® vacation with one of our Flights by Celebrity℠ Specialists, online at celebritycruises.com, or with your travel agent.
Flights by CelebritySM Specialists
Our air specialists can be reached 24 hours a day, 7 days a week by calling 800-533-7803.
When making a new cruise reservation on celebritycruises.com, you will be prompted to purchase your flights through Flights by Celebrity℠ after the cruise booking process. If you have already booked your cruise and would like to schedule your flights, visit celebritycruises.com and log in to your account using your booking number and then add your flights. To search for flights before you book your cruise, visit www.flightsbycelebrity.com.
Contact your travel agent and request Flights by Celebrity℠ to complete your booking to ensure you receive all the premium benefits that Celebrity Cruises’ air program provides.
Why choose Flights by Celebrity?
Flights by Celebrity℠ provides premium benefits and a seamless travel experience.
Flights by Celebrity℠ gives you complete flexibility in booking, which means you earn points with your favorite airline. You choose the days and times you want to fly. You choose the airline. In the end, you’re assured the flight schedule and airline that you want. It’s that easy.
Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare within 24 hours of booking your air, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.
When you use Flights by Celebrity℠ to book your air travel, we’ve got your back. You enjoy 24/7 travel service, so you have the peace of mind knowing there’s someone looking out for you. Our Flights by Celebrity℠ Specialists are on hand monitoring your flights, so if there are any delays or cancellations that jeopardize your travel plans, they’ll work quickly with the airline to get you on the next available flight to get you to your ship. So, take comfort in booking your complete vacation with us all at once, and let us take care of everything.
When you use Flights by Celebrity℠ to book your air travel, you have the option to book flights with no money down, and you’ll enjoy the flexibility of changing flights with no change fees when you book refundable airfares. You will enjoy the convenience of locking in your flights and the fare without having to pay for the airfare at time of booking. Pay for your flights at the same time as your cruise final payment.
With Celebrity Cruises’ new, state of the art reservation platform – running on the latest hardware and software in the cloud - you can book air and hotel alongside your cruise. Celebrity Cruises® is the only direct website that offers this amenity so take advantage because there’s nothing more satisfying than the feeling of having your complete vacation booked at once.
When can I book Flights by Celebrity?
You are able to book your flights from 330 days to 4 days before your cruise departs.
Can I request my airline seats?
Yes, you can request seat assignments in instances where the airline makes them available to Celebrity Cruises®. Most air carriers charge a fee for early seat assignment requests and when this occurs you will be directed to contact the airline directly to confirm your seating.
Will I accumulate miles if I’m an airline loyalty member?
Yes, you will accumulate miles for your flights if you’re a member of the airline’s loyalty program.
I am travelling with an infant, do they need a ticket?
When travelling internationally with an infant who will sit on your lap (a child under 2) please contact our Flights by Celebrity℠ Specialists at 800-533-7803 to confirm your reservation. If you are travelling domestically, please contact the carrier to advise that you will be travelling with an infant. If you want your infant to have their own seat, you must purchase a full fare additional seat.
Can I check in for my flights online?
Check-in guidelines are determined by the operating carrier for your flights. You can visit the airline’s website to check-in usually within 24 hours prior to flight time. To check-in online you will need the airline confirmation number which is usually displayed in the upper right hand corner of your Flights by Celebrity℠ confirmation.
Do you offer travel insurance?
CruiseCare insurance is available at an additional cost as part of your cruise purchase. Flights by Celebrity℠ coverage is included in the CruiseCare policy. Ask your Flights by Celebrity℠ Specialist or travel agent for details.
Is there a fee to use Flights by Celebrity?
No, you receive all of the Flights by Celebrity℠ premium benefits and service with absolutely no booking fees.
What type of air fares do you offer?
Flights by Celebrity℠ offers some of the most competitive refundable with fee, or non-refundable rates for economy, first or business (where applicable) travel.
Why don’t I see basic economy fare options on my preferred airline?
A selection of airlines offer basic economy fares however those fares are extremely limiting and come with many restrictions. Usually check in luggage is prohibited, there is not an option to pre reserve seats or request upgrades, and the guest is not able to change the flight or cancel for a refund.
What happens if I find a cheaper fare somewhere else?
Flights by Celebrity℠ gives you the best prices available on your flights. We guarantee it. Our Lowest Airfare Guarantee* means you get the best value in air travel – a benefit no other cruise line offers. So, there’s no need to jump from site to site comparing rates. And, if you book with us and find a lower fare, we’ll credit you 110% of the difference to spend onboard your cruise. Either way – you win. You get all this with absolutely no booking fee when you use Flights by Celebrity℠.
The flight must be available and the flight itinerary must be identical including airline, fare rules, flights, dates, and times. Lowest Airfare Guarantee applies only to the base fare of the flight without including any taxes and fees. .
Can I change my flights?
Changes to your itinerary can be made however these changes are subject to any applicable airline penalties and fees.
Can I cancel my flight?
Yes, you can cancel your flight. Cancellation penalties vary based on the type of ticket that you purchased. Non-refundable tickets will not provide a refund, however, some airlines will issue you a credit for the value of your air ticket valid for one year from the date of issue. Additional fees and penalties will apply at the time of re-use. If you have purchased a refundable ticket, cancellations are subject to a fee with the balance refunded to the last form of payment used on your cruise reservation.
What is your refund policy?
One of the options available with Flights by Celebrity℠ are refundable tickets. These tickets are less restrictive than non-refundable tickets and allow you to cancel, pay a fee and receive a refund for any value over and above the fee.
Why were my flights changed?
Occasionally, our airline partners’ make changes to the times that flights operate; the type of aircraft; or even the city that flights originate from. When this happens we will work with the airline to get you re-accommodated to get you to your cruise vacation.
What happens when my flight is delayed?
Our Protection benefit provides Assured Arrival as our guarantee to assist our Flights by Celebrity℠ guests when they encounter any flight disruptions that occur through no fault of their own. We have a team of Emergency Travel Specialists standing by that proactively monitor flights and act as a liaison between our ships and our guests. This team is available to assist you 24 hours a day, 7 days a week or by phone 800-533-7803 (Option 3).
Are all our fares refundable?
No, we will still have an offering of non-refundable fares, and when selected will require immediate payment.
If I select a refundable fare, when is payment due?
The cost of the air is added to the total balance due for the cruise reservation and payment will follow cruise payment guidelines.
How come when I select a refundable fare, I am being asked for credit card details?
If your travel dates fall within final payment guidelines, full payment for air will be required even though you selected a refundable fare.
How will I know that my flights have been confirmed without providing credit card details?
If you select a refundable fare, the payment page will not display and you will receive your confirmed air itinerary.
Will I be able to select seat?
Yes you can in situations where the airline has free seating available. If you want a seat that is not free, full payment will be required and all air penalties will apply.
I booked a refundable fare prior to January 4, can I change to get this benefit?
This option will apply to new air reservations made after January 4, 2019.
I have purchased one of these fares and I need to make a change, how will this be handled?
Guests/travel partners will contact the support desk who will make the requested change. Outside of final payment, no air penalties will apply. Guest will be responsible for differences in fare.
Are these fares fully refundable?
Outside of final cruise payment air penalties will not apply and the fare is fully refundable. After final payment, $200 per person air penalty applies.
What is CruiseFly?
CruiseFly is a revolutionary new service offered by the Marina Bay Cruise Centre Singapore (MBCCS). This service offers guest the convenience of checking in for flights departing the same day of the ship’s arrival into Singapore. With CruiseFly, guests can expect to check-in, deposit their bags and collect their boarding passes without having to queue at the airport. Guests will also no longer need to concern themselves with arriving at the airport three (3) hours prior to their flight departure time. Guests will only need to arrive one (1) hour before their flight and can proceed to clear immigration directly upon arriving at Singapore Changi Airport.
What are the requirements for CruiseFly?
1. Initial flight and all connecting flights must be with one of the following airlines:
2. All flights must depart after 2:30 pm from Singapore Changi Airport on the day of the ship’s arrival into Singapore.
3. Service fee for CruiseFly is $28.00 USD per person carrying up to 2 pieces of baggage and $9.00 USD for each additional piece of baggage.
4. Airline excess charges apply for Singapore Airlines and SilkAir. Guests with excess baggage for other airlines will have to proceed to Singapore Changi Airport for check-in.