While Onboard FAQs

Purchases Made Onboard


What's the difference between a Guest Account, Xpress Boarding Pass, Onboard Account, Onboard SeaPass Account?

How do I make purchases onboard?

Will holds be placed on my credit card when I create an onboard account?

Can I see my pre-cruise charges on my onboard Account?

Can parents control the amount that their children spend on their SeaPass?

Can I set up a credit with the Casino prior to boarding?

Can I use my SeaPass to withdraw money to buy chips in the Casino?

Are there ATMs onboard?

Is there a charge to cash US traveler's checks onboard?

Can I exchange currency onboard?

Where can I change my money for the local currency?

How long will it take for a charge to show up on the SeaPass/Onboard Account?

Why can I not see my travel companion charges on my SeaPass?

How do my onboard credits work?

Is there a cut off time for which the guest must exhaust their Onboard Credit?

Is my Onboard Credit refundable?

I am a MGM Member, where is my onboard credit for booking with Celebrity?

Can I purchase Onboard Credit for my cruise or to gift to someone else?

Will Celebrity gift certificate onboard credit be refundable or non-refundable

Will I see gratuities as onboard credit on my onboard account?

All Included


What is All Included?

Can All Included be applied to any stateroom category?

Is All Included offered on all sailings?

Will All Included package prices change with currency fluctuations?

What if there is a single guest in the stateroom? Will there be a difference in price?

Can I still prepay my gratuities and which positions onboard receive them?

Will the Classic Beverage Package provided within All Included package pricing still include beverage gratuities?

If an individual guest does not drink alcohol or is under the legal drinking age, how do they benefit from having a Drink Package included in their fare? Can guests request a non-alcoholic drinks package?

If a guest books the All Included package at time of booking, can the package be upgraded later from a Classic Beverage Package to Premium Beverage Package?

What is the difference between the Premium and Classic Beverage Package?

If a guest books the All Included package at time of booking, can the package be upgraded later from Basic Wi-Fi to Premium Wi-Fi?

What is the difference between Premium Wi-Fi and Basic Wi-Fi?

Will guests who booked at the Future Cruise desk onboard be allowed to convert their booking to All Included and keep their onboard booking benefit?

If a guest purchases an All Included package and is later offered the opportunity to bid on an upgraded stateroom as part of the “Move Up” program, will the All Included benefits carry over?

Beverage Packages and a la cart Drinks


What drinks are complimentary onboard?

Can I have drinks in the Casino without having a Beverage Package?

What is the drinking age onboard?

How much wine am I allowed to bring onboard?

Is there a corkage fee if I bring wine to consume onboard?

Can I bring soda or water onboard with me?

What drink packages do you offer and what does each one include?

How much will it coast to upgrade from classic to premium beverage?

Do you have alternative milk onboard?

What is the Celebrity Cruises Drink Package?

How do I purchase a Celebrity Cruises Drink Package?

What Drink Packages are available on Celebrity Cruises?

What is the Classic Drink Package?

What happens if I have the Classic Drink Package and the beverage I would like is more than $10?

What is the Premium Drink Package?

What happens if I have the Premium Drink Package and the beverage I would like is more than $17?

What is the Zero Proof Package (previously the Premium Non-Alcoholic Package)?

Can I order multiple drinks at a time with the Celebrity Cruises Drink Package?

Are gratuities included in the Celebrity Cruises Drink Package cost?

How do I cancel my Celebrity Cruises Drink Package?

How am I identified as having purchased a Drink Package?

Are Drink Packages available on all sailings?

How much do drinks cost?

Does everyone in one stateroom need to buy a drink package?

My travel partner is pregnant/recovering alcoholic/medical issue that does not allow them to drink, do I have to purchase for them?

Is there a daily limit for drinks with any of the Celebrity Cruises Drink Packages?

How many drinks can I order at a time with a Drink Package?

Can I use my Drink Packages when I get on board my cruise?

Are Drink Packages available fleetwide?

Can I use my Drink Package at Labadee or CocoCay?

Does everyone in the stateroom need to purchase the same drink package, including upgrades?

Wi-Fi


Is there Wi-Fi onboard?

Can I upgrade my Basic Wi-Fi included plan to a Premium Wi-Fi plan?

How do I get connected to the Wi-Fi onboard?

Will I be able to use my cell phone onboard?

What is Premium AccessSM?

How can I purchase Premium Access?

What are the benefits of Premium Access?

Gratuity Program


What is Celebrity’s automatic gratuity program?

Main & Specialty Dining


What is the Celebrity Cruises Specialty Dining Package?

How do I purchase Specialty Dining & Specialty Dining Packages?

Are gratuities included in the Specialty Dining price?

How do I cancel my Specialty Dining Package?

Are Specialty Dining Covers and Specialty Dining Packages available on all sailings?

How much do Specialty Dining Covers cost?

How does the Specialty Dining Package work with À la carte restaurants (Sushi on Five, Raw on 5)?

Can I use my Specialty Dining Package the evening of embarkation day?

Will my Captain's Club specialty dining coupons still be valid to use onboard?

How do I make reservations for specific nights if I booked a Specialty Dining Package?

Which Specialty Dining options are offered on my cruise on the Edge, Apex, Beyond or Ascent?

Which Specialty Dining options are offered on my cruise on the Solstice, Equinox, Eclipse, Silhouette, or Reflection?

Which Specialty Dining options are offered on my cruise on the Millennium, Infinity, Summit, or Constellation?

As a suite guest, how do I book my complimentary speciality dining?

What is the price for children dining in specialty restaurants?

Do you offer Kosher meals?

Can my food allergy be accomodated onboard?

What time will Chef's Table take place if I booked it for the first day of the cruise?

How do I cancel my Specialty Dining reservation?

Dining Dress Code


What’s the dress code? Do we have to dress up?

What types of clothing is appropriate for dinner onboard?

How many formal nights will there be for my cruise?

Room Service and In-Room Accommodations


Do you have room service?

Do you have room service?

Why is there a room service fee?

What kind of bedding will be in my stateroom?

Are there safes or safety deposit boxes available onboard?

Are balconies and railings safe?

What are the restrictions of the upper berth?

What is an Obstructed View stateroom?

Will I be able to watch the big game onboard from my room or elsewhere?

Can I smoke in my stateroom?

Captain's Club and Credit Card Benefits


What is Captain's Club?

How can I enroll in Captain's Club?

If I am a Captain's Club member, will I receive equivalent recognition with Royal Caribbean?

What are the current Captain’s Club benefits on Millennium Series & Solstice Series Ships?

What are the current Captain’s Club benefits on Edge Series Ships?

How many Captain's Club points do I need to get to the next level?

What types of benefits do Captain's Club members earn?

At which status will I be eligible for the One Category Upgrade?

How long will it take for my Captain's Club points to show in my account after my cruise?

How can I redeem the champagent AMEX benefit?

What is Captain's Club and how do I join?

Does Captain’s Club offer reciprocity with other Royal Caribbean Cruises Ltd. brands?

Where can I view my Captain’s Club points and status?

How do I get Club Points that have not posted to my Captain’s Club membership?

How are Club Points calculated?

Why are Captain’s Club Benefits changing?

As a Select and above member, will I still have priority embarkation benefits?

How will processes related to the Captain’s Club program be different?

Will the Captain’s Club member events onboard be changing? If so, how?

Will there be any changes to Zenith Benefits?

The Retreat


What’s included in The Retreat experience?

What is Luminae at The Retreat?

What are the dining times for Luminae?

Can children dine at Luminae?

Can guests of The Retreat invite friends and family to dine in Luminae?

Is Specialty Dining included for guests of The Retreat?

What is The Retreat Lounge*?

When is The Retreat Lounge open?

What services are available in The Retreat Lounge?

Can children experience The Retreat Lounge?

Can guests of The Retreat invite friends and/or family members to The Retreat Lounge?

What is the Retreat Sundeck?

When is The Retreat Sundeck open?

What services are available in The Retreat Sundeck?

Can children experience The Retreat Sundeck?

Can guests of The Retreat invite friends to The Retreat Sundeck?

Can guests staying in a stateroom that adjoins to a suite access The Retreat?

What is The Retreat Concierge?

Is smoking allowed at The Retreat?

How many Captain’s Club points will I receive when purchasing a Suite on Celebrity Cruises?

Can Captain's Club Zenith members enjoy access to The Retreat Lounge?

AquaClass


What amenities/venues does Celebrity provide for AquaClass® guests?

Concierge Class


What amenities/venues does Celebrity provide for Concierge Class® guests?

The Casino


Can I use my SeaPass® card in the Casino? How much can I withdraw?

What are the hours of operation?

What are the age requirements?

Is smoking allowed?

How do I learn about gaming tournaments?

What is the minimum bet?

Can table limits be increased?

Do you offer lessons?

Can onboard credit be used in casinos?

Is there a transaction fee in the casinos?

What currency is used?

Is my play tracked?

How do I apply for a line of credit?

Could I take my winnings in a form of a check?

Do I receive complimentary cocktails in the casino?

Can I retain my Slot ticket for my next cruise?

What benefits does the Blue Chip Club offer?

How long is my tier benefit valid for?

How will the ship know what tier I am in upon boarding?

What if I cannot visit during the review period? Will I be downgraded?

Where can I check my tier?

How do I get into higher tiers?

Can I use my tier benefits on any ship in the Celebrity Fleet?

What is a tier point?

How do I earn a ‘Tier Point’?

What is a ‘Redeemable Point’?

How do I earn a redeemable point?

How much are my points worth?

Where am I able to redeem my points?

Can I save my redeemable points for future sailings? Do they expire?

How do I redeem my annual cruise benefit?

I am in the ‘Sapphire’ tier and my wife is ‘Pearl’, do we both receive the tier benefits or just one of us?

What is included in the Casino Beverage package?

What is my per-sailing free play/table promo chip incentive?

How does the ‘Casino Host Event’ work? (Ruby & Sapphire guests only)

Are there reciprocal benefits with Captains Club, Crown & Anchor or Casino Royale?

Do I earn comps in addition to my tier benefits?

How do I redeem the on-board benefits?

Who do I contact for more information?

What if I play enough to earn a higher tier during a sailing?

How do I check my tier points during a sailing?

How do I use my redeemable points?

How long are my tier benefits valid for?

Can I smoke in the Casino?

Why is my Win/Loss statement from the Casino a total? I need my wins and losses broken out.

I found a Cash Out Voucher after leaving the ship, can I trade it in for an Onboard Credit or send in to get Cash?

The Spa


What are the hours of operation for The Spa?

Can I request a male or female therapist at The Spa?

Is there an age restriction for The Spa?

Is there an age restriction for the SEA Thermal Suite or Persian Garden?

Is there an age restriction for the Fitness Center?

Is there an age restriction for the Solarium Pool located near The Spa?

What are the requirements for a teen to take a massage service?

What items are provided for guests using the SEA Thermal Suite? Robes/Slippers/shower caps/etc.?

Is there a cover charge for the the Spa Café?

What are the ADA accommodations for The Spa and Fitness Center?

Are there any group discounts for services in The Spa or Fitness Center?

Are there any health restrictions to the SEA Thermal Suite or Persian Garden?

Do any of the Suites receive complimentary access to the SEA Thermal suite or Persian Garden– i.e. Iconic or Edge Villas?

How will guests be able to reserve appointments pre-cruise?

How far in advance can I reserve pre-cruise?

Can I use promotional OBC (On-Board Credit) for pre-cruise purchases for The Spa?

How will port pricing be applied to my services?

Do I need to add a tip to my service(s)?

In what currency will I be charged?

How should I prepare for my service?

Will I need to inform someone if I have a medical condition?

What special assistance do you provide for disabled guests, and how can I request special services?

What are the treatments available at The Spa?

What specialty treatments are available at The Spa?

What are the treatments available exclusively onboard Celebrity Edge® and Celebrity Apex®?

Are there any multiple treatment packages available?

What are the hours of operation for the Fitness Center?

Are there bottle refilling stations in the Fitness Center?

Are there any complimentary activities/venues in The Spa or the Fitness Center?

Which activities require a fee to participate in the Fitness Center?

Is there a full list of activities available for the Fitness Center?

What other services are available at the Fitness Center?

What is the cost of SEA Thermal Suites?

What is the cost for Persian Gardens?

Entertainment and Other Experiences


Is there entertainment onboard?

What temperature are the pools onboard?

Cruise Photos


What is the Photo Cloud download service?

Do I have to register pre-cruise for photo cloud?

What are the advantages of downloading photos on the Cloud?

Does this change how I view my photos during my voyage?

Will I be able to buy individual photos, packages or both?

When will my photos be ready for viewing?

What if I don’t see all of my photos when I get home?

Can I make additional purchases after the voyage?

What if I want to change my selection of purchased photos?

How long will my photos be available for viewing?

How does this impact my Loyalty Program discounts?

Does the Cloud download process impact images purchased at the Private Studio*?

How do I build my photobook?

How many pages are in a Photo Book?

When will my photobook be delivered?

Can I still purchase photos taken on my sailing post-cruise?

Can I still purchase Cruise in Review video post-cruise?

Cruise with Children and Camp at Sea


What is the minimum age for infants on board?

Is there a special children’s menu?

What are the Camp at Sea complimentary program hours on port and sea days?

Does Camp at Sea offer extend program hours on port and sea days?

Are there any age restrictions for kids’ programs?

Are there any restrictions governing when children can come and go on their own?

Are changing tables provided in public bathrooms?

Can my children stay in another room or do they have to be in my room?

Does Celebrity Cruises have Activities onboard for teens?

Will baby food and diapers be available onboard?

Are infants allowed in swimming pools with swim diapers?

Can my kids stay in another room or do they have to be in my room?

What are the age policies for venues on board?

Perfect Day at CocoCay


Why is Celebrity Cruises visiting Perfect Day at CocoCay?

What is Perfect Day at CocoCay?

What kind of activities will I find at CocoCay?

What should I pack for a day at CocoCay?

How easy is it to get around and walk from one area to the next?

Does CocoCay have Wi-Fi?

I’d like my day at CocoCay to reflect the level of luxury I enjoy in The Retreat on board. Is this possible?

Can I make advance reservations for any of the facilities at CocoCay?

What kind of bars and restaurants can I expect at CocoCay?

How do I pay for the different experiences at CocoCay?

Will my All Included package be valid at CocoCay when I am ashore?

What facilities are there for children and teens at CocoCay?

Is there an adults-only space at CocoCay?

Are there designated smoking areas on Perfect Day at CocoCay?

Are cabanas, beach chairs, and umbrellas available at CocoCay?

How can I find ships and itineraries that visit Perfect Day at CocoCay?

Are there photographers and photo opportunities on Perfect Day at CocoCay?

Are photos from the island available for purchase on board?

Laundry


Are there laundry services onboard?

Are there laundry facilities available for guest use while onboard?

Are there self laundry facilities onboard?

Pools


What are the fleetwide opening hours for the Solarium pool and Solarium hot tubs?

Are children allowed in the Solarium and/or hot tubs?

Are children in diapers allowed in the onboard pools?

Where can I find the onboard pool rules?

Are complimentary swim vests available for my child to use onboard?

Are the main pool(s) and solarium swimming pools onboard freshwater or saltwater?

Are the hot tubs onboard freshwater or saltwater?

 

Onboard Safety and Security

 

Travel and Weather Updates


How do I find out more about an adverse weather or global event impacting my cruise?

Onboard Health Precautions


What are some of Celebrity’s health policies and recommendations?

What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?

How are you ensuring guests are washing and sanitizing their hands?

How is air circulated and filtered on board? Is the air safe on board a cruise ship?

How are my linens and towels washed to ensure they are sanitized?

Will personal protective equipment like masks and personal hand sanitizer be available onboard?

Is it a reccomendation to wear a mask onboard?

Will crew members be vaccinated and wearing personal protective equipment like masks?

If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2/COVID-19/Coronavirus and other pathogens while on the cruise, and if so, how soon do you have results?

If a guest or crew member tests positive for SARS-CoV-2/COVID-19/Coronavirus or other pathogen while onboard, what is your response plan?

Onboard Safety Precautions


What happens in an emergency situation if I have to disembark the ship during my cruise?

How many life boats will there be on my cruise?

Are there floatation devices onboard for children?

Do you provide anything if I start to feel seasick?

Onboard Security


What security measures are in place onboard?

What is the safety & security onboard?

My bag wasn’t delivered to my stateroom because it was held by security, is this a normal process?

Lost and Found


I left a personal item onboard the ship. Is there a Lost & Found department I can contact?

Ship Contact Info


How do I contact a friend or family member aboard a Celebrity cruise ship?

Future Cruise Reservations


Can I book a future cruise while onboard?

Onboard Religious Services


Will I be able to attend Catholic Mass onboard?