When you access or use the various websites, mobile application(s), kiosks, and other digital platforms (together the “Digital Platforms”) owned, operated, licensed or controlled by Royal Caribbean Cruises Ltd., its subsidiaries, affiliates, or joint ventures (“RCCL”, “we,” “us,” “our,” or the “Company”) you trust us with your information.
Protecting your personal information - the information that identifies you as an individual - is important to you, so it is important to us. We are committed to your privacy.
We hope you read what follows carefully.
If you have any questions regarding your privacy while using the Digital Platforms, or have questions about our practices, please contact us via email at firstname.lastname@example.org.
Our Digital Platforms generally allow you to:
As more fully explained below:
Any personal information that you supply to us will be stored on servers residing in the United States and may be shared with our subsidiaries. Rest assured: all members of the Royal Caribbean group of companies are committed to the protection of your personal information.
For the purposes of any applicable data privacy laws, the data controller is RCL Cruises, Ltd. of Building 3, The Heights, Brooklands, Weybridge, Surrey KT13 0NY, United Kingdom. That entity determines how, and for what purposes, we use your personal information.
To the extent any service offered through our Digital Platforms relates to sensitive personal information, by clicking ‘ACCEPT’ and using the Digital Platforms you are consenting to our processing of that sensitive personal information.
“Sensitive personal information” includes information about a person’s racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health or condition or sexual life, genetic or biometric identifiers, or about the commission of, or proceedings for, any offence committed or alleged to have been committed by that person, the disposal of such proceedings or the sentence of any court in such proceedings.
"Processing,” means using or touching information in any way, including collecting, storing, deleting, using, combining and disclosing information, all of which are activities that may take place outside of the European Economic Area (the “EEA”) or the UK, such as in the United States of America. If you reside outside the United States of America, your personal information will be transferred to the United States of America, and processed and stored there. Please note that if you are a citizen from the EEA or the UK, jurisdictions outside of the EEA and the UK (such as the United States of America) may not have equivalent standards as data privacy standards in the EEA or the UK. However, we will transfer your personal information in accordance with any applicable data privacy laws.
RCCL collects and processes: (i) information that you provide to RCCL; and (ii) information created when you use the Digital Platforms.
RCCL collects and processes
Your credit card details will be used to process your request for products or services but will not be shared with third parties that are not involved with the transaction
2. COOKIES AND OTHER TRACKING TECHNOLOGIES
Cookie data and other technologies to collect information on the Digital Platforms for a variety of purposes, such as to improve the design and content of our Digital Platforms and to enable us to provide a more personalised experience when you browse the Internet. Most industry-standard Web browsers have an option that allows you to turn off all cookies or have your computer inform you each time that a request to place a cookie is being made. If you turn cookies off (or refuse to accept a request to place a cookie), you may not have access to some features on our Digital Platforms and some of our services, such as purchasing a cruise or being automatically recognised as a loyalty member.
When corresponding with you via e-mail, we may use a variety of technologies, such as "clear gifs" or "web beacons," to let us know, among other things, whether you received and opened our e-mail. The clear gif included in the e-mail may establish a cookie on your system that further allows us to tailor information to fit your personal interests.
3. HOW DO WE USE THE INFORMATION THAT WE COLLECT?
RCCL uses the information it collects to provide you with the best cruise-planning and cruise vacation experience.
RCCL uses the information it collects:
4. THIRD PARTY ACCESS TO THE INFORMATION OBTAINED BY THE DIGITAL PLATFORMS
Some of the services offered through the Digital Platforms mean that we share information other Royal Caribbean group entities and our trusted service providers.
We may share your personal information:
5. DATA RETENTION POLICY AND OPT-OUT
We will retain your personal information for as long as you use the Digital Platforms and for a reasonable time thereafter or for a period permitted or required by applicable laws.
The standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network will stop all collection of information by our mobile application(s).
If you’d like to request access to, correction of or deletion of your personal information, please contact us at email@example.com and we will respond in a reasonable time. Please note that we may be required to retain certain information by law.
We may contact you for marketing purposes, including to tell you more about our services, share news or tell you about promotions from time to time. We’ll only send you marketing messages if you’ve opted in to receive them and you can update your preferences or opt out at any time via the preferences centre, following the links in our emails or by sending us an e-mail at firstname.lastname@example.org. Even if you’ve opted out of marketing messages, we’ll still need to contact you in relation to your bookings with us.
The Digital Platforms seeks to promote our cruise vacations for sale to adults over the age of 18.
RCCL does not knowingly solicit data from or market to children under the age of 18. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at email@example.com. We will delete such information from our files within a reasonable time.
7. LINKS AND THIRD PARTIES
Our Digital Platforms may provide links to websites or other digital tools that we believe may be useful to you. These links will lead you to websites or digital tools operated by third parties operating under different privacy policies. We encourage you to review those privacy policies, as we have no control over information you may submit to those third parties.
We provide physical, electronic, and procedural safeguards to protect information we process and maintain. All information you provide to us is stored on our secure servers.
Security for all personal information is extremely important to us. We limit access to personal information to authorized employees and contractors who need to know that information in order to operate, develop, provide services offered through the Digital Platforms or improve the Digital Platforms.
Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. Unfortunately, we cannot guarantee that data transmitted over the internet will always be secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us using the Digital Platforms and you do so at your own risk.
Upon receipt of your transmission, we strive to ensure the security of that information in our systems.
10. HOW TO CONTACT US
If you have any questions regarding privacy while using the Digital Platforms, or have questions about our practices, please contact us via email at firstname.lastname@example.org.