Canceled Sailings Due to Suspension of Global Operations

Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations?

If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund?

If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded?

I converted MyCruise® Reward Points from my Celebrity Cruises Visa Signature® card for my cruise that was canceled or rescheduled. Who can I contact about this? 

Is my sailing that has been suspended by Celebrity eligible to “Lift and Shift” from 2021 to 2022?

After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund?

If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this?

Is CruiseCare® refundable?

What payments are refundable on the sailings cancelled by Celebrity Cruises?

If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise?

If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC?

If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund?

If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund?

Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking?

How can I start the process for a full refund?

When will I receive a refund?

I booked a cruise on board that has now been cancelled by Celebrity. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion?

Can you use your Future Cruise Credit (FCC) on an existing booking?

I made my reservation using Casino Certificates. Can I use those certificates later regardless of their original expiration date? Also, will the taxes/fees and port expenses be refunded?

If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC?

May I transfer my FCC to another guest?

Cruise With Confidence

What did the Cruise with Confidence program offer?

Which bookings are eligible for the Best Price Guarantee? 

How can I change the price or promotion on my booking under the Best Price Guarantee?

Where does Celebrity’s original Best Price Guarantee apply?

What sailings qualify for Cruise with Confidence? 

How long will I have to redeem my Future Cruise Credit (FCC)?

How can I cancel and receive a Cruise with Confidence FCC?

What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program?

If I don’t want a Future Cruise Credit and simply wish to cancel for a refund, what are my options?

What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next?

Are Future Cruise Credits interchangeable between Royal Caribbean Group’s cruise brands?

What about hotel and transfers? Will I receive a refund for those?

Do standard Final Payment timelines still apply?

How are Non-Refundable Deposit bookings impacted by this policy update?

If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining?

Who will receive notification once a Future Cruise Credit is issued?

What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence?

To qualify for the new Cruise with Confidence policy, what is the last day to cancel?

Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? 

Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking?

If I cancel a cruise using the Cruise with Confidence program, and I’m issued a Future Cruise Credit, can I apply it to a holiday sailing? 

Does Cruise with Confidence protect airfare?

When does my Global Suspension or Cruise With Confidence FCC expire?

If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC – what will be the expiration date of the FCC?

May I transfer my FCC to another guest?

Booking a Future Cruise

Will I still get the same perks when I rebook a new cruise?

If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now?


Is CruiseCare® plan cost refundable?

My clients are uncertain about confirming the booking. What if they want to cancel over fear of the coronavirus (COVID-19) spreading?

Why is it suggested to add CruiseCare® at the time of booking?

How can CruiseCare® help with regard to coronavirus (COVID-19)?

Travel Restrictions

Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides?

What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? What kind of compensation will they receive?

Itinerary Modifications

If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost?

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