CRUISING SUSPENSION

Monday, November 2nd

Our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit.  As we work with the CDC and others toward this shared goal, Celebrity Cruises will be extending the suspension of sailings to include those departing on or before December 31, 2020, excluding our previously suspended 2020/21 Australia and Asia sailings. We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.

Friday, October 30th

Royal Caribbean Group: CDC announcement is a positive step

Today’s announcement establishes a pathway for our ships to return to service, and that’s an important step in the right direction.  While we are eager to welcome our guests back on board, we have a lot to do between now and then, and we’re committed to taking the time to do things right. This includes training our crew in new health and safety protocols and conducting a number of trial sailings to stress-test those protocols in real-world conditions. We will continue to work closely with both CDC and the Healthy Sail Panel as we make our plans, and we are confident in our ability to mitigate the risks of the pandemic and protect the health of our guests, our crew, and the communities where we sail.

Tuesday, October 6th, 2020

Our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. As we work with the CDC and others toward this shared goal, Royal Caribbean Group will be extending the suspension of sailings to include those departing on or before November 30, 2020, excluding sailings from Hong Kong. Celebrity Cruises will also be suspending their full 2020/21 Winter program in Australia and Asia. Additionally, Azamara will be suspending their 2020/21 Winter sailings throughout Australia & New Zealand, South Africa and South America.  We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.

Tuesday, September 29, 2020

Celebrity Cruises is extending its “Cruise with Confidence” program. For all bookings created by November 30, 2020, guests have the flexibility to cancel their cruise up to 48 hours prior to sailing and receive a full credit of the cruise fare paid for a future cruise through May 4, 2022. The cruise company will also continue to offer their “Best Price Guarantee” and “Lift and Shift.”

• “Best Price Guarantee”: Guests can choose to change the price and promotional offer on their reservation up to 48 hours before their cruise.
• “Lift and Shift”: This option is ideal for those guests wishing to move their vacation plans to next year. Eligible between now and November 30, 2020, guests can protect their original cruise fare and promotional offering by shifting to a future sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week period of their original cruise date same-time-next-year. Bookings for 2021 sail dates may shift to 2022 only on current deployment open through May 4, 2022.

In addition to easing concerns of booked guests, the policy enhances consumer confidence to schedule new bookings, knowing last-minute travel adjustments are allowed.

Monday, September 14th, 2020

Our primary goal continues to be a healthy return to service for our guests, crew and the communities we visit. Therefore, in alignment with the Australian Government’s recent decision to extend the suspension of cruise tourism in the region, Royal Caribbean International and Celebrity Cruises will be suspending all sailings departing from Australia and New Zealand on or before December 31, 2020. We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.

Wednesday, August 26th, 2020 

The health and safety of our guests, crew, and the communities we visit is our top priority. In alignment with the Cruise Lines International Association (CLIA) recent decision to extend the voluntary suspension of global cruise operations for all members, Royal Caribbean International and Celebrity Cruises will be suspending all sailings departing from Australia and New Zealand on or before October 31, 2020. We will be reaching out to our guests and travel partners to share further details and address any questions or concerns they may have.

Wednesday, August 5th, 2020 

The health and safety of our guests, crew, and the communities we visit is our top priority. As we work with the CDC and others toward this shared goal, Royal Caribbean Group will be extending the suspension of sailings to include those departing on or before October 31, 2020, excluding sailings from China and Australia.

Thursday, June 11th, 2020 

Due to cruise terminal closures in Copenhagen, local government mandates and consultation with CLIA & the CAC, we have extended our global suspension for select sailings. 

Tuesday, June 2, 2020 

As a result of the Government of Canada’s decision to extend its restriction on cruise ships carrying more than 100 guests until Oct. 31, Celebrity’s 2020 sailings to Canada and Alaska and as well as notable fall itineraries such as Canada/New England, Hawaii and a few repositioning cruises must be canceled.  

We are working with public health agencies and governments to ensure a safe return to service, and look forward to setting sail from and to these destinations next year.

Refund for Impacted Itineraries

For impacted sailings, compensation of 125% Future Cruise Credit (FCC) will be processed automatically. Future Cruise Credit is good through December 31st, 2021. If you prefer to forfeit the higher value of the 125% Future Cruise Credit for all of the guests in your reservation and instead accept a 100% refund, you may submit your refund request here up until December 31st, 2020. If you choose to request a refund, you can anticipate a refund amount for port fees and taxes first and then for your cruise fare.

If you pre-booked any shore excursions, beverage, internet, specialty dining or other onboard packages, through Celebrity Cruises, you will have the option of receiving 125% Onboard Credit (OBC) to be used on your next sailing, or you may choose a 100% refund.  In order to select the 125% Onboard Credit please click here to submit your request. Guests with independent shore excursion arrangements should contact their tour operators as soon as possible. 

For frequently asked questions, please visit our FAQ's page.

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