FAQs: Onboard Security & Safety | Celebrity Cruises New Zealand

What security measures are in place onboard?

Your safety and security is our highest priority and we have processes in place to help ensure a safe and enjoyable vacation experience.

The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.

Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.

To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.

Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.

Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.

Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.

Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.

What is the safety & security onboard?

My bag wasn’t delivered to my stateroom because it was held by security, is this a normal process?

How do I collect items that were confiscated during the luggage security screening process on embarkation day?

Featured

Galapagos Expedition Series

Frequently Asked Questions

Tabs