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Frequently Asked Questions
Accessible Cruising

Accessible Staterooms

Do you require proof of disability to reserve an accessible stateroom?

We don’t require proof of disability such as medical certificates or disability placards. However, during the booking process, we will ask guests to attest to their need for the accessible stateroom.

Do you offer accessible cruises in the Galapagos?

Our ability to accommodate guests with disabilities in the Galapagos Islands is limited. The Galapagos vessels and land portion of these vacations, including Quito and Galapagos in Ecuador, as well as Lima, Cuzco, and Machu Picchu in Peru, are not suited to full-time wheelchair users. Guests must be able to ascend or descend steps into a motorcoach, walk and/or climb over uneven ground for extended distances, get on and off tenders on both wet and dry landings, and be able to climb stairs. Our Galapagos vessels do not offer accessible staterooms. Please know we are not able to provide personal assistance (e.g. assisting with eating, dressing, toileting, lifting, etc.), and therefore, guests requiring assistance with these functions should consider these needs when making a booking. If you have any questions, please contact our Access Department at special_needs@celebrity.com.

Assistance

What kind of assistance do you provide?

We provide boarding and departure assistance with wheelchairs to guests with mobility disabilities. We also provide assistance to guests who are blind. Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritize your assistance. During peak times, there may be a wait for assistance. Our crew members are not permitted to lift our guests.

Do you provide priority boarding?

Guests with mobility disabilities are offered quicker processing at the pier. If boarding has not begun, we will offer priority boarding.

Do you offer accessible transfers?

If requested in advance, we can arrange for accessible transportation to transfer guests between the airport and the pier. This service is offered at no extra charge to guests who have purchased transfers. Please note that accessible transportation may be limited or not available outside the United States.

Assistive Devices

Do you provide wheelchairs or scooters?

We provide complimentary wheelchairs for getting on and off the ship. If you require a wheelchair or scooter during the cruise, you can bring your own or rent one from a company that provides rentals for cruises.

Can I bring my own assistive devices with me?

Yes, you may bring and use wheelchairs, mobility scooters, walkers, canes and other assistive devices on board our ships. Due to safety reasons, Segways® may not be used on board.

Must I store my assistive device in my stateroom?

Yes, assistive devices including mobility scooters must be stored and recharged in your stateroom, so fire doors, corridors and elevator lobbies are kept clear for emergency evacuation.

Can my assistive device fit through the stateroom door?

If your assistive device is 23 inches or less, it will fit through a standard stateroom door. If your assistive device is 32 inches or less, it will fit through an accessible stateroom door.

Can I bring a CPAP or BIPAP machine?

Yes, please notify us at least 30 days prior to sailing if you will need distilled water and an extension cord.

Complaint Resolution Official (CRO)

What are CROs?

CROs are available to respond to disability related concerns. They are trained on applicable U.S. Department of Transportation (DOT) disability regulations and our policies and procedures for guests with disabilities. Feel free to request a CRO at our pier check-in counters at all U.S. ports of departure or at the Guest Relations desk onboard our ships.

Cruisetours

Do you offer accessible Cruisetours in Alaska?

Yes, accessibility extends to the land portion of our Alaska Cruisetour packages. One-third of our motorcoaches are wheelchair lift-equipped, and Wilderness Express® railcars are equipped with dome-level wheelchair seating, allowing travelers with disabilities to access both levels.

What about other Cruisetours?

Most non-U.S. Cruisetours are not wheelchair accessible. In most cases we are unable to accommodate full-time wheelchair users. If guests are able to take steps to get into motorcoaches and can maneuver in a standard hotel room, they may be accommodated. Portions of these Cruisetours may require extended periods of walking over uneven surfaces and/or steep terrain, as well as extended periods of standing and steps.

Dining

What if I need to eat at a certain time due to my diet and/or medication?

If you are not able to confirm your desired dining time, contact our Dining team at celebritydining@celebrity.com within 50 days prior to sailing.

What if my desired dining time is closed?

You have several options:

1. Request a new dining time with our headwaiter upon boarding the ship.

2. Request Celebrity Select Anytime and reserve a specific dining time every day.

3. Take advantage of our Oceanview Café or specialty restaurants on board.

Specialty Dining

What is the Celebrity Cruises Specialty Dining Package?

You can experience several unique specialty restaurants and enjoy great savings when you purchase one of our Specialty Dining Packages for your cruise vacation aboard a Celebrity cruise ship. Experience impeccable service and world-class cuisine at Le Voyage^SM by Daniel Boulud. Savor the bold flavors of our Italian steakhouse, Tuscan Grille. And enjoy interactive, open-air grilling with ocean views at the Lawn Club Grill. Restaurant selection varies by ship.

How do I purchase Specialty Dining & Specialty Dining Packages?

You may purchase a Specialty Dining up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. Or you may purchase Specialty Dining onboard your cruise with any Maitre'd onboard.

Are gratuities included in the Specialty Dining price?

No, a 20% gratuity will be added to Specialty Dining Covers and Specialty Dining Packages at checkout. Covers & Package prices may reflect an additional tax for certain ports or itineraries. BROWSE DINING PACKAGES

How do I cancel my Specialty Dining Package?

Orders can be canceled through Cruise Planner up to 2 days before the sail date and are 100% refundable. Once onboard, refunds will be credited to the guest's account. Any partially consumed portion of the package will be charged at full price.

Are Specialty Dining Covers and Specialty Dining Packages available on all sailings?

They are available on all ships, except Galapagos ships.

How much do Specialty Dining Covers cost?

Pricing for Specialty Dining Covers vary by Specialty Restaurant and can range from $45 to $139 per person. Please note that prices are subject to change and can vary by ship and sail date. An 20% gratuity is added to Specialty Dining Covers at the time of purchase.

How does the Specialty Dining Package work with À la carte restaurants (Sushi on Five, Raw on 5)?

Guests dining in Sushi on Five will receive a $35 credit and Raw on 5 will receive a $40 credit towards the food items on their bill. This is non-redeemable for cash. Additional items such as beverages, supplements, food and wine pairings, and gratuities are not included.

Can I use my Specialty Dining Package the evening of embarkation day?

Yes, the Specialty Dining Package is active the moment you step onboard.

Will my Captain's Club specialty dining coupons still be valid to use onboard?

Yes, Captain's Club specialty dining coupons are still valid.

Hearing Disabilities

Do you provide tactile interpreters?

Yes, we provide tactile interpreters on cruises to/from United States and Canada only, however support service provider (SSP) services are not provided. Please notify us at least 60 days prior to sailing.

Do you provide CART? Yes, we provide real-time captioning (CART) services on cruises to/from the U.S. and Canada only. Please notify us at least 60 days prior to sailing.

Planning Ahead

Can I travel alone?

We do not require guests with disabilities to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) ,guests requiring assistance with these functions should consider these needs when making a booking. If there is a question about the guest’s fitness to travel without personal assistance, this must be discussed with our Access Department.

Service Dogs

Do you accept service dogs?

Yes, we accept service dogs. A service dog is defined as “any dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.” Service dogs are not considered pets

Can I bring dog food on board?

You may bring a reasonable quantity of dog food and bowls at no charge. If refrigerated space is needed, notify us at least 30 days prior to sailing

What health paperwork is required for service dogs?

Guests are responsible for obtaining all required documentation for service dogs to depart the ship in ports of call. These documents must be carried on the ship, and a copy left with the Guest Relations desk once on board. Please note that additional screening may be conducted at the pier or on board

Tendering

What is your tender policy?

In order to board most tenders safely, guests must be able to take steps and use a collapsible manual wheelchair. In addition, power wheelchairs and mobility scooters can not be taken on tenders unless roll-on capability is available. Inquire about tender roll-on capability at Guest Relations Desk while on board. Please note roll-on capability is not guaranteed. In some cases, tendering may preclude guests from going ashore. For more information, see www.celebrity.com/tenderaccess

Visual Disabilities

Do you provide braille formatted material?

No, however we provide qualified readers on board our ships for guests who are blind or have low vision.

What is a Qualified Reader?

Select crewmembers have been trained as qualified readers to read written material such as the daily Cruise Today and shore excursions information. Waiters will also read dining menus upon request. Please request a qualified reader at Guest Relations upon boarding.

RCL CARES®

What does the latest tier of the RCL CARES® program entail with the acquisition of Silver Endeavour?

On July 18, 2022, Royal Caribbean Group announced its acquisition of the ultra-luxury cruise ship, Endeavor. Originally delivered to Crystal Cruises in 2021, the ship will be renamed Silver Endeavour when it officially joins the Silversea Cruises fleet this month. While our acquisition only covers the physical vessel, we want all of our guests to know we go above and beyond to take care of them. To celebrate this notable milestone, under the RCL Cares Program, the Royal Caribbean Group is offering to protect the deposits of guests who were originally booked on Crystal Endeavor and make a new booking on one of our global brands – Royal Caribbean International, Celebrity Cruises and Silversea Cruises. We believe those Crystal guests will receive back their deposits regardless, but we want to give them added assurance. Therefore, to the extent that these Crystal Endeavor guests do not receive their deposits back from Crystal (or other sources), the Royal Caribbean Group will refund any amount paid on their new bookings made with any of the three brands by November 30, 2022 up to the amount of their lost deposits from Crystal. We are delighted to welcome these guests to our family of brands.

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