Frequently Asked Questions

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Researching & Booking a Cruise FAQs

Flights by Celebrity

What is Flights by Celebrity?

Why choose Flights by Celebrity?

How do I use Flights by Celebrity?

When can I book Flights by Celebrity?

Can I request my airline seats?

Will I accumulate miles if I’m an airline loyalty member?

I am travelling with an infant, do they need a ticket?

Can I check in for my flights online?

Do you offer travel insurance?

Is Flights by Celebrity available to all residents?

Flights by Celebrity Fare Options

What type of air fares do you offer?

Why don’t I see basic economy fare options on my preferred airline?

What happens if I find a cheaper fare somewhere else?

Flights by Celebrity Itinerary Changes

Can I change my flights?

Can I cancel my flight?

What is your refund policy?

Why were my flights changed?

What happens when my flight is delayed?

Pay Later

Are all our fares refundable?

If I select a refundable fare, when is payment due?

How come when I select a refundable fare, I am being asked for credit card details?

How will I know that my flights have been confirmed without providing credit card details?

I have purchased one of these fares and I need to make a change, how will this be handled?

Are these fares fully refundable?

Is Pay Later available to all residents?

 

How Do I Choose My Destination

 

Cruising in Alaska


Is an Alaska cruise good for families?

Can I add a land tour before or after my Alaska cruise?

Will I see a glacier on my Alaska cruise?

What should I pack for an Alaska cruise?

What are the best things to do in Alaska?

What kind of animals can I see in Alaska?

When's the best time to cruise to Alaska?

What Celebrity ships sail to Alaska?

Where do Alaska cruises embark from?

How long are Alaskan cruises?

Cruising in Australia/New Zealand


When is the best time to cruise to Australia and New Zealand?

What should I pack for an Australia and New Zealand cruise?

Do I need a visa or any other documentation to visit Australia and New Zealand?

What types of itineraries are available in Australia and New Zealand

How do I handle currency exchange between the Australia/New Zealand and on the ship?

What types of wildlife and natural sights can I expect to see on excursions?

What else is there to do in the region near Australia and New Zealand?

Is cruising a good way to see Australia and New Zealand?

How long are Australia and New Zealand cruises?

Are there specific health or quarantine regulations I should be aware of in Australia or New Zealand?

Cruising in the Bahamas


When’s the best time to take a cruise to the Bahamas?

Do I need a passport to cruise in the Bahamas?

What should I pack for a cruise to The Bahamas?

What are some things I can do on my cruise in the Bahamas?

How long are Bahamas cruises?

What ports do you visit in the Bahamas?

What can I do on board the ship in the Bahamas?

Where do Bahamas cruises depart from?

Cruising in Europe


Where can I cruise to in Europe?

When’s the best time to cruise in Europe?

How long are Europe cruises?

What should I pack for a European cruise?

What can I see while I’m in Europe?

Should I book tours for Europe ahead of time?

Can I get around Europe only speaking English?

Is a Europe cruise good for families?

Do I need a visa to cruise to Europe?

Are there any safety precautions I should take when cruising in Europe?

What onboard activities and entertainment can I expect in Europe

What type of currency will I need on a European cruise?

Cruising in the Mediterranean


Where do Mediterranean cruises go?

How long are Mediterranean cruises?

When’s the best time to cruise to Mediterranean?

What should I pack for a Mediterranean cruise?

What can I see while I’m in the Mediterranean?

Where are the best beaches in the Mediterranean?

What is there for families to do on a Mediterranean cruise?

Should I book tours ahead of time for a cruise in the Mediterranean?

Can I get around in the Mediterranean only speaking English?

What’s the best itinerary in the Mediterranean?

Do I need a Visa when travelling in the Mediterranean?

Can I extend my stay in a city before or after the Mediterranean cruise?

What type of currency should I bring to the Mediterranean?

Are there any safety precautions I should take in the Mediterranean?

What onboard activities and entertainment can I expect in the Mediterranean?

Cruising in Mexico


What should I pack for a cruise to Mexico?

Do I need a passport to cruise in Mexico?

When’s the best time to cruise in Mexico?

What ports do you visit in Mexico?

Where do Mexico cruises depart from?

Is it safe to cruise to Mexico?

Are there any specific vaccinations or health requirements to cruise in Mexico?

What can I do on board the ship in Mexico?

Cruising in South America


What is the best time of year to cruise around South America?

How safe is it to cruise in South America?

What are the typical ports of call on a South America cruise?

Are there any vaccination or health requirements for South America?

How do I handle currency exchange for the different countries visited in South America?

What types of wildlife and natural landmarks can I expect to see?

Is a cruise a good way to see South America?

How long are South America cruises?

Where do South America cruises depart from?

What should I pack for a South America cruise?

Cruising in the Transatlantic


What is a transatlantic cruise?

What’s the difference between a repositioning cruise and a transatlantic cruise?

When’s the best time to cruise?

How long does a transatlantic cruise take?

Do I need a passport and/or a visa for a Transatlantic Cruise

What Transatlantic itineraries are available?

What onboard activities and entertainment can I expect during sea days on Transatlantic cruises?

What should I pack for a transatlantic cruise?

How do transatlantic cruise prices compare to traditional cruises?

 

Managing and Planning Your Upcoming Cruise FAQs

 

Understand and Update My Reservation

 

Manage My Reservation


How do I edit and manage my reservation information or make additional payments toward my balance?

How do I understand what is included in my cruise fare?

What is included in my cruise?

What if there is a misspelling in my name when I receive my invoice?

Can I upgrade my stateroom reservation to a suite online?

Do children's cruise tickets cost the same as an adult's?

Pay my Balance Due


How will I receive an invoice for my cruise?

If I've put down a deposit, how long do I have to pay my final payment/make a payment toward my balance?

When making final payment in my Guest Account, can I use a different credit card than I used for my initial payment?

Can I pay my balance due in the app?

How do I make a payment?

Transfer my Reservation to a Travel Agent


Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

Celebrity Cruises' Cancellation Policy


What is Celebrity's cruise or Cruisetour cancellation and refund policy?

Is cruise/vacation cancellation protection available?

How can I request a refund if my cruise is cancelled?

Cruise Ticket Contracts & Other Policies


What are the terms of the cruise ticket contract?

Are there any terms and conditions that apply to my purchase of and participation in a shore excursion?

What is Celebrity Cruises’ Guest Conduct Policy?

What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?

What is Celebrity Cruises’ Smoking Policy?

What is Celebrity Cruises’ Alcohol Policy?

What is the Celebrity Cruises' Age Policy?

 


 

Book and Manage My Cruise Add-Ons

 

Flights


What's the easiest way to book flights that align with my cruise dates?

What are the benefits of choosing Flights by Celebrity?

How do I use Flights by Celebrity?

When can I book Flights by Celebrity?

Can I request my airline seats?

Will I accumulate miles if I’m an airline loyalty member?

I am travelling with an infant, do they need a ticket?

Can I check in for my flights online?

Is Flights by Celebrity available to all residents?

Is there a fee to use Flights by Celebrity?

What type of air fares do you offer?

Why don’t I see basic economy fare options on my preferred airline?

What happens if I find a cheaper fare somewhere else?

Can I change my flights?

Can I cancel my flights?

What is your refund policy?

Why were my flights changed?

What happens when my flight is delayed or cancelled?

Are all fares refundable?

If I select a refundable fare, when is payment due?

How come when I select a refundable fare, I am being asked for credit card details?

How will I know that my flights have been confirmed without providing credit card details?

I have purchased one of these fares and I need to make a change, how will this be handled?

Are these fares fully refundable?

Is Pay Later available to all residents?

About Guest Account

What is Guest Account?

What is required to create a Guest Account?

What if I already have a My Celebrity account?

What are the benefits of the new Guest Account?

What information can I access in my Guest Account?

Do I need an email address to create a Guest Account?

Do I have to have a Guest Account if I do not already have a My Celebrity account?

Where do I update my mailing address?

Captain’s Club Loyalty Program within Guest Account

Why are my Captain’s Club account number, points, or status not showing in my Guest Account dashboard?

Why am I not able to manually link my Captain’s Club account to my Guest Account?

Where can I see my past cruises?

Why can’t I see all of my past cruises?

What if I also have a loyalty account for Royal Caribbean International?

Guest Account Password/Login Issues

I can’t reset my password using the security question and answer, or email link.

Are security question answers case sensitive?

When I try to log on, I receive an “invalid credentials” message. Why?

Additional Guest Account Questions

How can I add a booking to my account?

Why does my reservation number not display a booking?

Who can I call for additional assistance?

Transfers


When and how can I book transportation to and from the airport?

Does my infant have to pay for transfers to the ship or airport?

Are there transfer options available for my Alaska Cruise?

What happens if I arrived late due to an airline arrangement and miss the cruise?

CruiseCare Travel Insurance


Do you offer travel insurance?

Affirm


What is Affirm?

 


 

Reserve My Onboard Experiences

 

How to Plan Online via Guest Account


How do I plan my cruise experiences online?

How to Plan via the Celebrity App


Why should I download the Celebrity Cruises app?

How do I download the Celebrity Cruises app and log in pre-cruise?

How much does the Celebrity Cruises app cost?

Can I download the Celebrity Cruises® app while I'm onboard?

Do I have to purchase an Internet package to use the Celebrity Cruises app onboard?

What if I'm unable to use the Celebrity App due to a disability or medical condition?

Purchasing Experiences Pre-Cruise


What kind of cruise experiences or products are available for purchase pre-cruise?

Why should I book experiences through Celebrity pre-cruise?

What onboard experiences aren't available to purchase or reserve pre-cruise?

How do I purchase Shore Excursions and when are they available to book?

Can I use Onboard Credit to purchase shore excursions pre-cruise?

 

Preparing for Boarding Day FAQs

 

Prepare My Travel Documentation

 

Domestic Sailings


What sailings are considered Domestic?

What documents do I need when boarding a ship in the U.S. that travels out of the U.S?

Do I need to bring a passport when sailing domestically?

Do I need to bring my green card when sailing domestically?

What Documents or Forms Do I Need for Domestic Sailings?

International Sailings


What sailings are considered International?

Do I need to provide proof of inoculation to sail internationally?

What Documents or Forms Do I Need for International Sailings?

What Documents Do I Need To Sail on a Galapagos Sailing?

Travel Documentation for Minors


What do I need to do if I’m traveling with a minor and I am not their parent or legal guardian?

What documentation do I need when traveling with a child or as a legal gaurdian?

 


 

How to Pack

 

What To Pack


What to Pack/What to Wear

How much luggage can a guest bring onboard?

Can I bring my flat iron or curling iron with me onboard?

Are there blowdryers available for use onboard?

Can I bring a clothes steamer or iron onboard?

What in-room toiletries are provided?

Do you provide bathrobes to use onboard?

Are there beach towels for use onboard at the pool or during shore excursions?

What Not To Pack


What Not to Pack (Prohibited Items)

 


 

Prepare to Cruise with Accessibility Needs

 

Accessible Staterooms & Onboard Venues


Do you require proof of disability to reserve an accessible stateroom?

Is the Retreat Accessible?

What if I need to eat at a certain dining time due to my diet and/or medication?

Are There Accommodations For Persons With Special Medical Needs On Board Galapagos Ships And Throughout The Galapagos Experience?

Assistance


Can I travel alone?

What kind of assistance do you provide?

Do you provide priority boarding?

Do you offer accessible transfers?

Do you provide tactile interpreters for the hearing impared?

Do you provide braille formatted material?

Can I request a Qualified Reader staff member?

Assisted Devices & Service Animals


Do you have wheelchairs for use onboard?

Does Celebrity Cruises offer scooters for rent onboard?

Can I bring my own assistive devices with me?

Must I store my assistive device in my stateroom?

Can my assistive device fit through the stateroom door?

Can I bring a CPAP or BIPAP machine?

Do you accept service dogs?

Accessibility Support for the app

Accessible Shore Excursions


Can I take my scooter on tours?

How do I make sure my mobility equipment won’t be too big or too heavy for the tender?

How do I make sure my mobility equipment won’t be too big or too heavy for the excursion?

Who can book accessible shore excursions?

How are the accessible shore excursions different from other regular shore excursions?

How large are the groups for the accessible shore excursions?

What type of vehicles are used for the accessible shore excursions?

How can the guide assist me with my mobility needs?

In which destinations can I book accessible shore excursions?

When should I book my accessible shore excursion?

Do you offer accessible Cruisetours in Alaska?

What about other Cruisetours?

Complaint Resolution


What if I have a accessibility-related concern onboard?

 

Boarding Requirements & Checking In FAQs

 

Check-in Up to 48 Hours Before You Cruise

 

Check-in For My Cruise


When can I check-in online or in the app?

Do I need the Celebrity Cruises app if I've already checked-in online?

What is the Health Questionnaire and how do I complete it?

What is Muster 2.0?

If I check in online can I view my Xpress Boarding Pass on the mobile app?

Can I add my boarding pass to Apple Wallet, Samsung Pay, or Google Wallet?

Can more than one guest check in at a time on the Celebrity Cruises app?

How do I check in children on another reservation using the Celebrity Cruises app?

Do I have to provide a photo during online check-in?

What languages are available for check-in?

How far in advance can I check in on the Celebrity cruises app?

Am I required to set up an onboard expense account during check-in?

How do I change my onboard expense account payment method?

What happens if my battery dies on my mobile device at the pier so I can't access my Xpress Pass?

Do I have an option to upload a photo from my mobile device in addition to taking a photo?

Are there any specifications/restrictions/requirements for the type of picture I can take when I check in on the app?

What do I have to know about scanning my passport during mobile app check-in?

Can any guest check in on the app, regardless of travel document requirements?

How do I know which fields are mandatory when checking in on the app?

Do you have deck maps on the app?

 


 

Boarding Requirements

 

Boarding Requirements for COVID-19 or Other Pathogens


Am I required to take a COVID-19 test or be vaccinated prior to embarking on my cruise?

Are there any innoculation or vaccination needs for my sailing?

What health screening measures are being taken at the terminal on boarding day?

 


 

Get Onboard

 

Get Onboard


How do I know where the port is?

How do I know when to get to the terminal?

Do you offer transportation from the airport to the pier and back?

What happens if I arrive outside of my scheduled check-in time?

Can Suite Guest Get Onboard Early?

How do I get my luggage to my stateroom?

Does Celebrity Cruises send luggage tags or should I print them?

How do I get to my Port/Terminal?


Port Of Miami

Port Everglades

Port Canaveral

Port of Cape Liberty

Port of Tampa Bay

Port of Vancouver

Port of Seattle

Port of Boston

Port of Honolulu

Port of Seward

Port of Los Angeles

Port of San Juan

Port of Barcelona

Port of Singapore

Port of Ravenna

Port of Sydney, Australia

Port of Southampton

Port of Civitavecchia (Rome)

Port of Mumbai

Port of Amsterdam

Port of Dubai

Port of Tokyo

Port of Valpraiso

Port of Rotterdam

Port of Reykjavik, Iceland

Port of Rio De Jeneiro

Port of Lisbon, Portugal

Brightline


What is Brightline?

How do I get from Brightline to my cruise?

What are the benefits of Brightline?

 

While Onboard FAQs

Purchases Made Onboard


What's the difference between a Guest Account, Xpress Boarding Pass, Onboard Account, Onboard SeaPass Account?

How do I make purchases onboard?

Will holds be placed on my credit card when I create an onboard account?

Can I see my pre-cruise charges on my onboard Account?

Can parents control the amount that their children spend on their SeaPass?

Can I set up a credit with the Casino prior to boarding?

Can I use my SeaPass to withdraw money to buy chips in the Casino?

Are there ATMs onboard?

Is there a charge to cash US traveler's checks onboard?

Can I exchange currency onboard?

Where can I change my money for the local currency?

How long will it take for a charge to show up on the SeaPass/Onboard Account?

Why can I not see my travel companion charges on my SeaPass?

How do my onboard credits work?

Is there a cut off time for which the guest must exhaust their Onboard Credit?

Is my Onboard Credit refundable?

I am a MGM Member, where is my onboard credit for booking with Celebrity?

Can I purchase Onboard Credit for my cruise or to gift to someone else?

Will Celebrity gift certificate onboard credit be refundable or non-refundable

Will I see gratuities as onboard credit on my onboard account?

All Included


What is All Included?

Can All Included be applied to any stateroom category?

Is All Included offered on all sailings?

Will All Included package prices change with currency fluctuations?

What if there is a single guest in the stateroom? Will there be a difference in price?

Can I still prepay my gratuities and which positions onboard receive them?

Will the Classic Beverage Package provided within All Included package pricing still include beverage gratuities?

If an individual guest does not drink alcohol or is under the legal drinking age, how do they benefit from having a Drink Package included in their fare? Can guests request a non-alcoholic drinks package?

If a guest books the All Included package at time of booking, can the package be upgraded later from a Classic Beverage Package to Premium Beverage Package?

What is the difference between the Premium and Classic Beverage Package?

If a guest books the All Included package at time of booking, can the package be upgraded later from Basic Wi-Fi to Premium Wi-Fi?

What is the difference between Premium Wi-Fi and Basic Wi-Fi?

Will guests who booked at the Future Cruise desk onboard be allowed to convert their booking to All Included and keep their onboard booking benefit?

If a guest purchases an All Included package and is later offered the opportunity to bid on an upgraded stateroom as part of the “Move Up” program, will the All Included benefits carry over?

Beverage Packages and a la cart Drinks


What drinks are complimentary onboard?

Can I have drinks in the Casino without having a Beverage Package?

What is the drinking age onboard?

How much wine am I allowed to bring onboard?

Is there a corkage fee if I bring wine to consume onboard?

Can I bring soda or water onboard with me?

What drink packages do you offer and what does each one include?

How much will it coast to upgrade from classic to premium beverage?

Do you have alternative milk onboard?

What is the Celebrity Cruises Drink Package?

How do I purchase a Celebrity Cruises Drink Package?

What Drink Packages are available on Celebrity Cruises?

What is the Classic Drink Package?

What happens if I have the Classic Drink Package and the beverage I would like is more than $10?

What is the Premium Drink Package?

What happens if I have the Premium Drink Package and the beverage I would like is more than $17?

What is the Zero Proof Package (previously the Premium Non-Alcoholic Package)?

Can I order multiple drinks at a time with the Celebrity Cruises Drink Package?

Are gratuities included in the Celebrity Cruises Drink Package cost?

How do I cancel my Celebrity Cruises Drink Package?

How am I identified as having purchased a Drink Package?

Are Drink Packages available on all sailings?

How much do drinks cost?

Does everyone in one stateroom need to buy a drink package?

My travel partner is pregnant/recovering alcoholic/medical issue that does not allow them to drink, do I have to purchase for them?

Is there a daily limit for drinks with any of the Celebrity Cruises Drink Packages?

How many drinks can I order at a time with a Drink Package?

Can I use my Drink Packages when I get on board my cruise?

Are Drink Packages available fleetwide?

Can I use my Drink Package at Labadee or CocoCay?

Does everyone in the stateroom need to purchase the same drink package, including upgrades?

Wi-Fi


Is there Wi-Fi onboard?

Can I upgrade my Basic Wi-Fi included plan to a Premium Wi-Fi plan?

How do I get connected to the Wi-Fi onboard?

Will I be able to use my cell phone onboard?

What is Premium AccessSM?

How can I purchase Premium Access?

What are the benefits of Premium Access?

Gratuity Program


What is Celebrity’s automatic gratuity program?

Main & Specialty Dining


What is the Celebrity Cruises Specialty Dining Package?

How do I purchase Specialty Dining & Specialty Dining Packages?

Are gratuities included in the Specialty Dining price?

How do I cancel my Specialty Dining Package?

Are Specialty Dining Covers and Specialty Dining Packages available on all sailings?

How much do Specialty Dining Covers cost?

How does the Specialty Dining Package work with À la carte restaurants (Sushi on Five, Raw on 5)?

Can I use my Specialty Dining Package the evening of embarkation day?

Will my Captain's Club specialty dining coupons still be valid to use onboard?

How do I make reservations for specific nights if I booked a Specialty Dining Package?

Which Specialty Dining options are offered on my cruise on the Edge, Apex, Beyond or Ascent?

Which Specialty Dining options are offered on my cruise on the Solstice, Equinox, Eclipse, Silhouette, or Reflection?

Which Specialty Dining options are offered on my cruise on the Millennium, Infinity, Summit, or Constellation?

As a suite guest, how do I book my complimentary speciality dining?

What is the price for children dining in specialty restaurants?

Do you offer Kosher meals?

Can my food allergy be accomodated onboard?

What time will Chef's Table take place if I booked it for the first day of the cruise?

How do I cancel my Specialty Dining reservation?

Dining Dress Code


What’s the dress code? Do we have to dress up?

What types of clothing is appropriate for dinner onboard?

How many formal nights will there be for my cruise?

Room Service and In-Room Accommodations


Do you have room service?

Do you have room service?

Why is there a room service fee?

What kind of bedding will be in my stateroom?

Are there safes or safety deposit boxes available onboard?

Are balconies and railings safe?

What are the restrictions of the upper berth?

What is an Obstructed View stateroom?

Will I be able to watch the big game onboard from my room or elsewhere?

Can I smoke in my stateroom?

Captain's Club and Credit Card Benefits


What is Captain's Club?

How can I enroll in Captain's Club?

If I am a Captain's Club member, will I receive equivalent recognition with Royal Caribbean?

What are the current Captain’s Club benefits on Millennium Series & Solstice Series Ships?

What are the current Captain’s Club benefits on Edge Series Ships?

How many Captain's Club points do I need to get to the next level?

What types of benefits do Captain's Club members earn?

At which status will I be eligible for the One Category Upgrade?

How long will it take for my Captain's Club points to show in my account after my cruise?

How can I redeem the champagent AMEX benefit?

What is Captain's Club and how do I join?

Does Captain’s Club offer reciprocity with other Royal Caribbean Cruises Ltd. brands?

Where can I view my Captain’s Club points and status?

How do I get Club Points that have not posted to my Captain’s Club membership?

How are Club Points calculated?

Why are Captain’s Club Benefits changing?

As a Select and above member, will I still have priority embarkation benefits?

How will processes related to the Captain’s Club program be different?

Will the Captain’s Club member events onboard be changing? If so, how?

Will there be any changes to Zenith Benefits?

The Retreat


What’s included in The Retreat experience?

What is Luminae at The Retreat?

What are the dining times for Luminae?

Can children dine at Luminae?

Can guests of The Retreat invite friends and family to dine in Luminae?

Is Specialty Dining included for guests of The Retreat?

What is The Retreat Lounge*?

When is The Retreat Lounge open?

What services are available in The Retreat Lounge?

Can children experience The Retreat Lounge?

Can guests of The Retreat invite friends and/or family members to The Retreat Lounge?

What is the Retreat Sundeck?

When is The Retreat Sundeck open?

What services are available in The Retreat Sundeck?

Can children experience The Retreat Sundeck?

Can guests of The Retreat invite friends to The Retreat Sundeck?

Can guests staying in a stateroom that adjoins to a suite access The Retreat?

What is The Retreat Concierge?

Is smoking allowed at The Retreat?

How many Captain’s Club points will I receive when purchasing a Suite on Celebrity Cruises?

Can Captain's Club Zenith members enjoy access to The Retreat Lounge?

AquaClass


What amenities/venues does Celebrity provide for AquaClass® guests?

Concierge Class


What amenities/venues does Celebrity provide for Concierge Class® guests?

The Casino


Can I use my SeaPass® card in the Casino? How much can I withdraw?

What are the hours of operation?

What are the age requirements?

Is smoking allowed?

How do I learn about gaming tournaments?

What is the minimum bet?

Can table limits be increased?

Do you offer lessons?

Can onboard credit be used in casinos?

Is there a transaction fee in the casinos?

What currency is used?

Is my play tracked?

How do I apply for a line of credit?

Could I take my winnings in a form of a check?

Do I receive complimentary cocktails in the casino?

Can I retain my Slot ticket for my next cruise?

What benefits does the Blue Chip Club offer?

How long is my tier benefit valid for?

How will the ship know what tier I am in upon boarding?

What if I cannot visit during the review period? Will I be downgraded?

Where can I check my tier?

How do I get into higher tiers?

Can I use my tier benefits on any ship in the Celebrity Fleet?

What is a tier point?

How do I earn a ‘Tier Point’?

What is a ‘Redeemable Point’?

How do I earn a redeemable point?

How much are my points worth?

Where am I able to redeem my points?

Can I save my redeemable points for future sailings? Do they expire?

How do I redeem my annual cruise benefit?

I am in the ‘Sapphire’ tier and my wife is ‘Pearl’, do we both receive the tier benefits or just one of us?

What is included in the Casino Beverage package?

What is my per-sailing free play/table promo chip incentive?

How does the ‘Casino Host Event’ work? (Ruby & Sapphire guests only)

Are there reciprocal benefits with Captains Club, Crown & Anchor or Casino Royale?

Do I earn comps in addition to my tier benefits?

How do I redeem the on-board benefits?

Who do I contact for more information?

What if I play enough to earn a higher tier during a sailing?

How do I check my tier points during a sailing?

How do I use my redeemable points?

How long are my tier benefits valid for?

Can I smoke in the Casino?

Why is my Win/Loss statement from the Casino a total? I need my wins and losses broken out.

I found a Cash Out Voucher after leaving the ship, can I trade it in for an Onboard Credit or send in to get Cash?

The Spa


What are the hours of operation for The Spa?

Can I request a male or female therapist at The Spa?

Is there an age restriction for The Spa?

Is there an age restriction for the SEA Thermal Suite or Persian Garden?

Is there an age restriction for the Fitness Center?

Is there an age restriction for the Solarium Pool located near The Spa?

What are the requirements for a teen to take a massage service?

What items are provided for guests using the SEA Thermal Suite? Robes/Slippers/shower caps/etc.?

Is there a cover charge for the the Spa Café?

What are the ADA accommodations for The Spa and Fitness Center?

Are there any group discounts for services in The Spa or Fitness Center?

Are there any health restrictions to the SEA Thermal Suite or Persian Garden?

Do any of the Suites receive complimentary access to the SEA Thermal suite or Persian Garden– i.e. Iconic or Edge Villas?

How will guests be able to reserve appointments pre-cruise?

How far in advance can I reserve pre-cruise?

Can I use promotional OBC (On-Board Credit) for pre-cruise purchases for The Spa?

How will port pricing be applied to my services?

Do I need to add a tip to my service(s)?

In what currency will I be charged?

How should I prepare for my service?

Will I need to inform someone if I have a medical condition?

What special assistance do you provide for disabled guests, and how can I request special services?

What are the treatments available at The Spa?

What specialty treatments are available at The Spa?

What are the treatments available exclusively onboard Celebrity Edge® and Celebrity Apex®?

Are there any multiple treatment packages available?

What are the hours of operation for the Fitness Center?

Are there bottle refilling stations in the Fitness Center?

Are there any complimentary activities/venues in The Spa or the Fitness Center?

Which activities require a fee to participate in the Fitness Center?

Is there a full list of activities available for the Fitness Center?

What other services are available at the Fitness Center?

What is the cost of SEA Thermal Suites?

What is the cost for Persian Gardens?

Entertainment and Other Experiences


Is there entertainment onboard?

What temperature are the pools onboard?

Cruise Photos


What is the Photo Cloud download service?

Do I have to register pre-cruise for photo cloud?

What are the advantages of downloading photos on the Cloud?

Does this change how I view my photos during my voyage?

Will I be able to buy individual photos, packages or both?

When will my photos be ready for viewing?

What if I don’t see all of my photos when I get home?

Can I make additional purchases after the voyage?

What if I want to change my selection of purchased photos?

How long will my photos be available for viewing?

How does this impact my Loyalty Program discounts?

Does the Cloud download process impact images purchased at the Private Studio*?

How do I build my photobook?

How many pages are in a Photo Book?

When will my photobook be delivered?

Can I still purchase photos taken on my sailing post-cruise?

Can I still purchase Cruise in Review video post-cruise?

Cruise with Children and Camp at Sea


What is the minimum age for infants on board?

Is there a special children’s menu?

What are the Camp at Sea complimentary program hours on port and sea days?

Does Camp at Sea offer extend program hours on port and sea days?

Are there any age restrictions for kids’ programs?

Are there any restrictions governing when children can come and go on their own?

Are changing tables provided in public bathrooms?

Can my children stay in another room or do they have to be in my room?

Does Celebrity Cruises have Activities onboard for teens?

Will baby food and diapers be available onboard?

Are infants allowed in swimming pools with swim diapers?

Can my kids stay in another room or do they have to be in my room?

What are the age policies for venues on board?

Perfect Day at CocoCay


Why is Celebrity Cruises visiting Perfect Day at CocoCay?

What is Perfect Day at CocoCay?

What kind of activities will I find at CocoCay?

What should I pack for a day at CocoCay?

How easy is it to get around and walk from one area to the next?

Does CocoCay have Wi-Fi?

I’d like my day at CocoCay to reflect the level of luxury I enjoy in The Retreat on board. Is this possible?

Can I make advance reservations for any of the facilities at CocoCay?

What kind of bars and restaurants can I expect at CocoCay?

How do I pay for the different experiences at CocoCay?

Will my All Included package be valid at CocoCay when I am ashore?

What facilities are there for children and teens at CocoCay?

Is there an adults-only space at CocoCay?

Are there designated smoking areas on Perfect Day at CocoCay?

Are cabanas, beach chairs, and umbrellas available at CocoCay?

How can I find ships and itineraries that visit Perfect Day at CocoCay?

Are there photographers and photo opportunities on Perfect Day at CocoCay?

Are photos from the island available for purchase on board?

Laundry


Are there laundry services onboard?

Are there laundry facilities available for guest use while onboard?

Are there self laundry facilities onboard?

Pools


What are the fleetwide opening hours for the Solarium pool and Solarium hot tubs?

Are children allowed in the Solarium and/or hot tubs?

Are children in diapers allowed in the onboard pools?

Where can I find the onboard pool rules?

Are complimentary swim vests available for my child to use onboard?

Are the main pool(s) and solarium swimming pools onboard freshwater or saltwater?

Are the hot tubs onboard freshwater or saltwater?

 

Onboard Safety and Security

 

Travel and Weather Updates


How do I find out more about an adverse weather or global event impacting my cruise?

Onboard Health Precautions


What are some of Celebrity’s health policies and recommendations?

What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?

How are you ensuring guests are washing and sanitizing their hands?

How is air circulated and filtered on board? Is the air safe on board a cruise ship?

How are my linens and towels washed to ensure they are sanitized?

Will personal protective equipment like masks and personal hand sanitizer be available onboard?

Is it a reccomendation to wear a mask onboard?

Will crew members be vaccinated and wearing personal protective equipment like masks?

If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2/COVID-19/Coronavirus and other pathogens while on the cruise, and if so, how soon do you have results?

If a guest or crew member tests positive for SARS-CoV-2/COVID-19/Coronavirus or other pathogen while onboard, what is your response plan?

Onboard Safety Precautions


What happens in an emergency situation if I have to disembark the ship during my cruise?

How many life boats will there be on my cruise?

Are there floatation devices onboard for children?

Do you provide anything if I start to feel seasick?

Onboard Security


What security measures are in place onboard?

What is the safety & security onboard?

My bag wasn’t delivered to my stateroom because it was held by security, is this a normal process?