Welcome to Celebrity MoveUp - our new program that allows you to bid on a cruise stateroom upgrade after you purchase your cruise.*
*Eligible reservations on all Celebrity Cruise ships within 30 days of departure date. Program excludes Celebrity Apex℠. When entering your information below, please make sure to use the first / primary guest last name and valid booking number for your reservation to avoid errors. If you have any questions or trouble finding your reservation, e-mail CelebrityMoveUp@Celebrity.com for additional assistance.
*Eligible reservations on all Celebrity Cruise ships within 30 days of departure date. When entering your information below, please make sure to use the first / primary guest last name and valid booking number for your reservation to avoid errors. If you have any questions or trouble finding your reservation, email customerserviceuk@Celebritycruises.com for additional assistance.
Browse through the stateroom options and put in an offer based on the amount you're willing to pay for an upgrade for each stateroom option. Making offers on multiple rooms will increase your chances of getting upgraded, but you'll only ever pay for one upgrade.
We'll notify you via email if your request for an upgrade has been approved. If your offer is accepted, you'll be automatically charged for the upgrade. If not, you pay nothing and enjoy the stateroom you’ve already booked.
Offers are priced per person, based on double occupancy, for the length of your cruise—only the first and second guest in your stateroom will be charged. Additional guests beyond the second guest are upgraded with no additional cost.
Is the offer amount per person per day or for the entire duration of the cruise?
The offer amount is per person for the entire duration of the cruise. Offers are based on two occupants per stateroom - only the first and second guest will be charged.
Does the upgrade include any additional promotions?
The upgrade does not include any additional promotions. However, you get to keep whichever promotions you already have.
What happens if I am part of a group or traveling with another reservation?
Each offer is considered individually, Celebrity Cruises cannot guarantee that all reservations traveling together will be upgraded. Under the circumstance that all reservations are upgraded, Celebrity Cruises cannot guarantee that all the upgraded cabins will be close together.
Can I reject the upgrade after it is accepted?
No, once your bid is accepted, your card will be charged immediately and the upgrade amount paid is final and non-refundable.
What happens with the promotions I already have?
You get to keep the promotions you already have. However, no additional promotions will be added to your reservation.
Can I choose the location or specific features of the upgrade cabin?
No, your cabin location and attributes will depend on availability. Celebrity cannot guarantee a specific cabin number assignment within the upgraded category.
How much do I pay if my reservation includes more than 2 guests?
If your reservation includes multiple guests (between 2 and 5 passengers), the offer amount submitted will be per guest but only for the first and second guest on the reservation.
Can I modify or cancel my offer after I submit it?
You may modify or cancel your offer up until 2 days prior to departure, provided that your offer has not already been accepted by Celebrity Cruises and provided your credit card has not been charged.
When will I know if my offer got accepted?
Your offer can be accepted anytime from the moment it is submitted up until 2 days prior to voyage departure.
If I have two reservations can I bid only once and if accepted, cancel the second reservation and move the guests into the upgraded cabin?
No, if you have two cabins you will need to submit two separate bids and they will be considered independently. Celebrity Cruises cannot guarantee that both reservations will be upgraded. In the case that one of the reservations gets upgraded, you cannot move the other guests into the upgraded cabin. All reservations cancelled within the penalty period will be subject to cancellation fees.
What happens if I am a single guest?
You will be charged based on double occupancy.
Why did I or someone I’m traveling with not receive an invite to bid on a stateroom upgrade?
To receive an email invitation to bid on a stateroom upgrade guest must be opted-in to Celebrity Marketing e-mails. To opt-in, to receive emails guests can sign up on our website, opt-in through the online check in process or within My Reservations section of website.
If I upgrade to a higher category stateroom, will I have to pay a gratuity amount based on the new upgraded category?
Yes, by upgrading to a higher stateroom category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the originl and upgraded stateroom gratuities (if applicable) will be automatically applied to all guests (the "Additional Charges").
Terms & Conditions
Celebrity Move UP℠ – Upgrade Program T&Cs
The Celebrity Move UP℠ upgrade program provides booked guests with an opportunity to submit an offer (an “Offer”) to Celebrity to upgrade from the original Celebrity Cruises stateroom category purchased to a higher stateroom category (the “Program”). The Program applies to cruises, sail dates, and stateroom categories selected by Celebrity in its sole and absolute discretion. Not all cruises, stateroom categories, or bookings will be selected for participation, regardless of availability.
Only a stateroom that has been purchased by either the guest or someone authorized to make an Offer on guest’s behalf is eligible for the Program (the “Guest”). If Celebrity selects a booking to participate in the Program, Celebrity will email an invitation to that booking to submit an Offer. Celebrity makes no representation to any person that an invitation to participate will be issued, an offer or upgrade will be reviewed, accepted, made available or processed, regardless of stateroom availability.
Valid Guest Email Required
A valid email address must be associated with the booking. Celebrity will send an invitation to the most recently updated email address that is associated with the booking. An email address may have been provided to Celebrity at the time of booking or by any guest on the booking who uses the online “My Cruises” pre-cruise planner tool. Only the Guest named in the email invitation or someone over the age of 18 who is authorized to make an Offer on Guest’s behalf is eligible to submit an Offer. By submitting an Offer, Guest represents to Celebrity that he or she has the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions and those persons named in the booking.
Submitting an Offer
Only one Offer may be submitted per eligible stateroom category. Guest may submit Offers for more than one stateroom category. Offers may be modified in accordance with the terms below.The amount of the Offer consists of the total per person amount that the Guest is willing to pay for the opportunity to upgrade from the original booked stateroom category to a higher stateroom category (the “Offer Amount”) and is separate and in addition to the amount paid for the original booking. The Offer Amount applies to only the first and second guests in the booking (in other words, the Offer Amount will not be charged to third and higher guests if the Offer is accepted). For single occupancy guest bookings, the Guest will be charged the double occupancy Offer Amount.By upgrading to a higher stateroom category, each guest in the booking may be subject to a higher gratuity amount. The Offer Amount does not include the higher gratuity. If the Offer is accepted, the difference between the original and upgraded stateroom gratuities (if applicable) will be automatically applied to all guests (the “Additional Charges”).Prior to submitting your Offer, the Offer Amount and any Additional Charges will be displayed (the “Total Amount”). If Celebrity accepts an Offer, the Guest who submitted the Offer will be obligated to pay the Total Amount.During the Offer submission, Guest must provide credit or debit card information (the “Credit Card”). If the Offer is accepted by Celebrity, the Total Amount will be charged to the Credit Card.
Acceptance and Rejection of an Offer
Celebrity reserves the right, in its sole discretion, to determine if an Offer is accepted or not, regardless of stateroom availability. Celebrity may review and make a decision about an Offer at any time after the Offer is submitted, up to 48 hours before the cruise departure date. If Celebrity accepts the Offer, Guest will receive an email confirming the acceptance of the Offer and the details of the upgraded stateroom booking (the “Upgrade”). Celebrity will assign the location of the stateroom in its discretion. The Upgrade will have the same number of berths as the original stateroom. Immediately upon Celebrity’s acceptance of an Offer, the Total Amount will be charged to the Credit Card and becomes final and non-refundable. Refunds, credits, or changes may be issued only in the following circumstances: 1) Celebrity cancels the cruise, or 2) Celebrity cancels the cruise and re-books the guests onto another cruise in a stateroom class that is lower than the upgraded stateroom class. Any refund or credit will be limited to the Upgrade charge and credited back to the Credit Card in the same currency of the original charge; no other charges or fees of any type or nature will be refunded or credited. If Celebrity does not accept the Offer, the original booking will continue and persons associated with the booking will travel in the original stateroom category. Celebrity will not offer and guests will not receive any compensation, consideration, or other benefit as a result of the Offer not being accepted.
Modifying or Cancelling the Offer
Guest may modify or cancel an Offer up to 48-hours prior to the cruise departure date, but only if the Offer has not been accepted by Celebrity and if the Credit Card has not been charged (the “Offer Period”). If Guest modifies or cancels the Offer during the Offer Period, the original Offer will be voided, and if applicable, replaced with Guest’s modified Offer. Voided or cancelled Offers will not be reviewed.
Modifying or Cancelling the Offer or Booking by Guest After Celebrity Accepts the Offer
If Celebrity has accepted the Offer, the Offer cannot be modified or cancelled, and Guest must pay the Total Amount regardless of whether Guest subsequently modifies or cancels the booking. If Celebrity has accepted the Offer and Guest modifies or cancels the booking, the Upgrade and the Offer will be cancelled. Celebrity will have no obligation to invite the Guest to submit a new Offer on the modified or new booking or to apply the Upgrade to the modified or new booking or to issue a refund or credit of any kind.
Modifying the Booking by Celebrity
If Celebrity for whatever reason re-books the Guest or any person associated with the booking to another cruise departing on a date that is different from the original booking date, Celebrity, in its sole discretion, may transfer any Offer made in relation to the original booking to the new booking, subject to availability of the upgraded stateroom category.