Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations?
All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. In addition, the below regions have additional sailings suspended:
CANCELLED SAIL DATES |
|
GLOBAL: |
ALL SAILINGS MARCH 12, 2020 – JUNE 30, 2021* *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 – 6/26/21, Edge 6/26/21 |
ALASKA: |
MILLENNIUM 6/4/21 – 9/26/21 ECLIPSE 6/13/21 – 9/12/21 SOLSTICE 7/2/21 – 7/16/21 |
ASIA: |
2020/21 WINTER SEASON (MILLENNIUM) MILLENNIUM 1/27/22 (Dry Dock) SOLSTICE: 9/26/21 – 12/19/21, 1/2/22 – 4/24/22 |
AUSTRALIA / NZ /HAWAII: |
2020/21 WINTER SEASON (SOLSTICE & ECLIPSE) ECLIPSE: 9/19/21 & 9/29/21, 10/18/21 – 4/17/22 |
BERMUDA/CANADA/GREENLAND: |
SUMMIT 7/4/21 – 10/4/21 |
CARIBBEAN/CANAL: |
EDGE 11/12/21 – 4/8/22, ORIGINAL SUMMIT 10/16/21 – 4/30/22 SHORT CARIB. SUMMIT 8/28/21 – 9/11/21 INFINITY 1/3/22 – 4/2/22 INFINITY 1/3/22 – 4/2/22 EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/21 7/4/21, 7/11/21, 7/18/21 MILLENNIUM 10/12/21 |
EUROPE: |
EDGE 5/3/21 – 10/29/21 CONSTELLATION 5/4/21 – 10/23/21 REFLECTION 7/11/21 – 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 – 10/10/21 ORIGINAL APEX 6/5/21 – 10/9/21 *Select sail dates will be used again for new sailings ORIGINAL SILHOUETTE - 6/12/21 – 8/26/21, 9/4/21 & 9/18/21 INFINITY 7/4/21 – 7/26/21, 8/2/21 – 11/21/21 |
GALAPAGOS: |
XPEDITION 7/3/2021, 7/10/2021, 7/17/2021 XPLORATION 7/3/2021 – 9/11/2021, 10/16/2021 – 12/25/2021 |
SOUTH AMERICA: |
2020/21 WINTER SEASON (SILHOUETTE) 2021/22 WINTER SEASON (SILHOUETTE) INFINITY 12/13/21 – 3/23/22 |
TRANS: |
APEX 5/1/21, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22 ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, SOLSTICE 9/10/21 REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21 |
If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund?
Unfortunately, no. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our “Cruise with Confidence" program, the same is true. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Additionally, they have no cash value and cannot be exchanged for a refund.
If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded?
March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. There is no need to call to initiate the process. Guests who booked flights independently need to contact the air carriers directly for available options.
April 11, 2020 to June 30, 2021 sailings (with the exception of any previously canceled sailings), and any additional sailings cancelled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. There is no need to call to initiate the process. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Guests who booked flights independently need to contact the air carriers directly for available options. Refer to FAQ#1 above for full list of sailings cancelled by Celebrity.
UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any previously canceled sailings), and any additional sailings, cancelled by Celebrity Cruises: Refundable and nonrefundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Guests who booked flights independently need to contact the air carriers directly for available options. Refer to FAQ#1 above for full list of sailings cancelled by Celebrity.
I converted MyCruise® Reward Points from my Celebrity Cruises Visa Signature® card for my cruise that was canceled or rescheduled. Who can I contact about this?
Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3.
The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Visa® and Visa Signature® are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc.
Is my sailing that has been suspended by Celebrity eligible to “Lift and Shift” from 2021 to 2022?
Impacted guests on eligible sailings may choose to “Lift & Shift” their booking within the guidelines provided before their respective deadline. Reservations that “Lift & Shift” after final payment date are subject to cancellation charges based on the original booking’s cancelation policy.
To “Lift & Shift” the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide.
EILIGIBLE SAILINGS TO “LIFT & SHIFT” |
GUIDELINES TO “LIFT & SHIFT” |
DEADLINE TO REQUEST A “LIFT & SHIFT” |
SILHOUETTE 11/1/2021 INFINITY 4/2/2022 SOLSTICE 1/2/2022 – 4/24/2022 |
The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series. Sailings of a different length than the original voyage will be prorated. |
SEPTEMBER 22, 2021 |
SUMMIT 8/28/21 – 9/11/21 |
The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Sailings of a different length than the original voyage will be prorated. Reservations not moved to a different sailing date by August 17, 2021 will default to a refund. |
AUGUST 17, 2021 |
ECLIPSE 1/3/22 – 4/17/22 SOLSTICE 9/26/21 – 12/19/21 INFINITY 12/13/21 – 3/23/2 |
The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Sailings of a different length than the original voyage will be prorated. NOTE: Reservations with existing FCC’s on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. |
AUGUST 3, 2021 |
SILHOUETTE 9/4/21 & 9/18/21 ECLIPSE 10/18/21 – 12/21/21 |
The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Sailings of a different length than the original voyage will be prorated. |
JULY 14, 2021 |
INFINITY 8/2/21 – 12/1/21 REFLECTION 8/11/21 – 10/22/21 |
The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Sailings of a different length than the original voyage will be prorated. |
JUNE 29, 2021 |
ECLIPSE 9/19/21 & 9/29/21 EQUINOX 7/4/21, 7/11/21, 7/18/21 SOLSTICE 9/10/21 REDEPLOYED APEX 10/21/21 NEW 10/10/21 |
The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Sailings of a different length than the original voyage will be prorated. |
JUNE 15, 2021 |
INFINITY 7/4/21 – 7/26/21 MILLENNIUM 10/12/21 REFLECTION 7/11/21 – 7/30/21 |
The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Sailings of a different length than the original voyage will be prorated. |
JUNE 10, 2021 |
ECLIPSE ALASKA 6/13/21 – 9/12/21 SOLSTICE ALASKA 7/2/21 – 7/16/21 SUMMIT BERMUDA/CAN/GREELAND 7/4/21 – 10/4/21 |
Move their 2021 sailing to 2022 to retain their current rate and promotions. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. |
MAY 28, 2021 |
XPEDITION 7/3/2021, 7/10/2021, 7/17/2021 XPLORATION 7/3/2021 – 9/11/2021 |
The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. |
MAY 19, 2021 |
JUNE 1, 2021 – JUNE 30, 2021 *Excluding any previously suspended sailings on these dates |
Move their 2021 sailing to 2022 to retain their current rate and promotions. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. |
APRIL 22, 2021 |
After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund?
Yes, so long as you request it on or before the relevant deadline. If you request a refund, your 125% FCC will be deactivated.
CANCELLED SAIL DATES |
DEADLINE FOR REFUND REQUEST |
SILHOUETTE 11/1/2021 INFINITY 4/2/2022 SOLSTICE 1/2/2022 – 4/24/2022 |
December 31, 2021 |
SUMMIT 8/28/21 – 9/11/21 Note - these sailings are not eligible to receive FCC option. |
August 17, 2021 |
ECLIPSE 1/3/22 – 4/17/22 SOLSTICE 9/26/21 – 12/19/21 INFINITY 12/13/21 – 3/23/22 |
August 31, 2021 |
SILHOUETTE 9/4/21 & 9/18/21 ECLIPSE 10/18/21 – 12/21/21 |
July 31, 2021 |
INFINITY 8/2/21 – 12/1/21 REFLECTION 8/11/21 – 10/22/21 |
July 31, 2021 |
ECLIPSE 9/19/21 & 9/29/21 EQUINOX 7/4/21, 7/11/21, 7/18/21 SOLSTICE 9/10/21 REDEPLOYED APEX 10/21/21 → NEW 10/10/21 |
June 30, 2021 |
INFINITY 7/4/21 – 7/26/21 MILLENNIUM 10/12/21 REFLECTION 7/11/21 – 7/30/21 |
June 30, 2021 |
ECLIPSE ALASKA 6/13/21 – 9/12/21 SOLSTICE ALASKA 7/2/21 – 7/16/21 SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 – 10/4/2 |
June 30, 2021. |
XPEDITION 7/3/2021, 7/10/2021, 7/17/2021 XPLORATION 7/3/2021 – 9/11/2021 |
June 30, 2021. |
JUNE 1, 2021 – JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 – 6/26/21 |
June 30, 2021. |
CELEBRITY SILHOUETTE 6/12/21 – 8/26/21 |
June 30, 2021. |
CELEBRITY APEX 6/5/21 – 10/9/21 *Select sail dates will be used again for new sailings |
June 30, 2021. |
CELEBRITY MILLENNIUM 6/4/21 – 9/26/21 |
June 30, 2021. |
MAY 1 – MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos) |
June 30, 2021. |
MARCH 1, 2021 – APRIL 30, 2021 Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 – 10/29/21, Celebrity Constellation 5/4/2021 – 10/23/21 |
March 31, 2021. |
CELEBRITY SOLSTICE 5/14/2021, 5/21/2021 CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021 |
March 31, 2021. |
JANUARY 1 – FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 – 4/7/2021) (excluding any previously announced suspended sailings) |
March 31, 2021. |
CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021 CELEBRITY EQUINOX 5/2/2021 and 5/14/2021 |
December 31, 2020 |
MAY 12 – DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand) |
December 31, 2020 |
MARCH 14 – MAY 11, 2020 |
December 31, 2021 |
If I choose to be refunded, but then change my mind and decide I want a Future Cruise Credit instead, can I do this?
Yes, as long as the refund hasn’t been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise.
Is CruiseCare® refundable?
For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded.
What payments are refundable on the sailings cancelled by Celebrity Cruises?
Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare® (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises.
For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading “PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.”
If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise?
The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. The new FCC will be valid toward the cruise fare on a Celebrity Cruises and must be redeemed by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
Guests with bookings on September 16, 2020 – June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. These FCCs are issued to guests via email, with the guest’s travel agency in copy if it was booked through one. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it – see FAQ#6 above.
NOTE:
· As of September 16, 2021, a guest who has already rebooked using their FCC will be allowed to move to a sailing departing between 9/30/22 and 12/31/22, at prevailing rates.
· Additionally, if the guest booked a nonrefundable deposit (NRD) the change fee will be waived.
CANCELLED SAIL DATES |
FCC PROCESSED BY |
SILHOUETTE 11/1/2021 INFINITY 4/2/2022 SOLSTICE 1/2/2022 – 4/24/2022 |
OCTOBER 22, 2021 |
SUMMIT 8/28/21 – 9/11/21 |
These sailings are not eligible for FCC option. |
ECLIPSE 1/3/22 – 4/17/22 SOLSTICE 9/26/21 – 12/19/21 INFINITY 12/13/21 – 3/23/22 |
SEPTEMBER 3, 2021 |
SILHOUETTE 9/4/21 & 9/18/21 ECLIPSE 10/18/21 – 12/21/21 |
AUGUST 13, 2021 |
INFINITY 8/2/21 – 12/1/21 REFLECTION 8/11/21 – 10/22/21 |
JULY 30, 2021 |
ECLIPSE 9/19/21 & 9/29/21 EQUINOX 7/4/21, 7/11/21, 7/18/21 SOLSTICE 9/10/21 REDEPLOYED APEX 10/21/21 → NEW 10/10/21 |
JULY 16, 2021 |
INFINITY 7/4/21 – 7/26/21 MILLENNIUM 10/12/21 REFLECTION 7/11/21 – 7/30/21 |
JULY 9, 2021 |
ECLIPSE ALASKA 6/13/21 – 9/12/21 SOLSTICE ALASKA 7/2/21 – 7/16/21 SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 – 10/4/2 |
JUNE 25, 2021. |
XPEDITION 7/3/2021, 7/10/2021, 7/17/2021 XPLORATION 7/3/2021 – 9/11/2021 |
JUNE 9, 2021 |
JUNE 1, 2021 – JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 – 6/26/21 |
MAY 13, 2021 |
CELEBRITY SILHOUETTE 6/12/21 – 8/26/21 |
APRIL 30, 2021 |
CELEBRITY APEX 6/5/21 – 10/9/21 *Select sail dates will be used again for new sailings |
APRIL 28, 2021 |
CELEBRITY MILLENNIUM 6/4/21 – 9/26/21 |
APRIL 21, 2021 |
MAY 1 – MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos) |
APRIL 16, 2021 |
MARCH 1, 2021 – APRIL 30, 2021 Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 – 10/29/21, Celebrity Constellation 5/4/2021 – 10/23/21 |
FEBRUARY 12, 2021 |
CELEBRITY SOLSTICE 5/14/2021, 5/21/2021 CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021 |
JANUARY 22, 2021 |
JANUARY 1 – FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 – 4/7/2021) (excluding any previously announced suspended sailings) |
JANUARY 15, 2021 |
CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021 CELEBRITY EQUINOX 5/2/2021 and 5/14/2021 |
DECEMBER 22, 2020 |
DECEMBER 1 – 31, 2020 (excluding Asia/Australia/New Zealand December 1, 2020 – May 31, 2021) |
NOVEMBER 30, 2020 |
NOVEMBER 1 – 30, 2020 (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20) ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 – MAY 31, 2021 |
NOVEMBER 4, 2020 |
| SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020 | OCTOBER 16, 2020 |
SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 – 31, 2020 |
SEPTEMBER 30, 2020 |
OCTOBER 1 – 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 AND INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ |
SEPTEMBER 14, 2020 |
SEPTEMBER 16 – 30, 2020 |
AUGUST 26, 2020 |
| AUGUST 1 – SEPTEMBER 15, 2020 | JULY 31, 2020 |
| SAILINGS TO DENMARK AUGUST 1 – SEPTEMBER 30, 2020 | JULY 24, 2020 |
If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC?
If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. All taxes and fees will be refunded back to original form of payment. Your new FCC will be valid for use by 4/30/22 on sailings departing on or before 12/31/22, or one year from the original sailing date, whichever is later.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund?
If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. When opting for a refund you will forfeit the bonus 25% amount of your FCC. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program.
If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund?
If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. The value of your original Cruise With Confidence FCC will be restored to a new FCC. For amounts paid above the FCC value you may choose to receive 125% FCC or request a refund.
Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking?
Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.
How can I start the process for a full refund?
A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence.
If you’re a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed.
If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund.
When will I receive a refund?
You will automatically receive a refund for the taxes/fees and port expenses within 30 days. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request.
I booked a cruise on board that has now been cancelled by Celebrity. If I choose to keep the Future Cruise Credit and book at a later date, will I also be entitled to the onboard Celebrity Future Cruise promotion?
If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Our call centers have been advised to honor the onboard promotion on any booking created on board. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook.
Can you use your Future Cruise Credit (FCC) on an existing booking?
Yes. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. However, FCCs cannot be used to obtain a refund. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. All Global Suspension and Cruise with Confidence FCCs are valid for use by 4/30/22 on sailings departing on or before 12/31/22, or one year from the original sailing date, whichever is later.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
I made my reservation using Casino Certificates. Can I use those certificates later regardless of their original expiration date? Also, will the taxes/fees and port expenses be refunded?
Yes, we are providing guests the option to rebook their Casino Certificates by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later. Taxes/fees and port expenses will automatically be refunded to the original form of payment. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com.
AUS/NZ Casino Certificates: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL Casino Certificates: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
My Celebrity Equinox 2021 Caribbean sailing was modified to 7-nights by Celebrity Cruises, am I eligible for an FCC or a refund?
Existing guests who are unable to travel on their modified Equinox 7-Night itinerary will have two weeks from publication of the modification announcement to request cancellation in an exchange for a 125% Future Cruise Credit (FCC) or a 100% Refund. You must contact Celebrity Cruises or your Travel Agent if you would like to cancel your reservation.
Should you choose to cancel your reservation in exchange for an FCC, your 125% FCC must be redeemed by April 30, 2022 and sailed by December 31, 2022, or one year from the original sailing date, whichever is later.. The value of the FCC would be calculated based on the amounts paid toward your cruise and would be processed via email. Cruise taxes and fees would then be refunded separately to your original form of payment within 30 days of cancellation.
My Celebrity Apex October 21, 2021 Transatlantic sailing was modified to a new sail date of October 10, 2021 by Celebrity Cruises, am I eligible for an FCC or a refund?
Existing guests who are unable to travel on their modified Apex October 21, 2021 transatlantic itinerary will have one week from publication of the modification announcement to request cancellation in an exchange for a 125% Future Cruise Credit (FCC) or a 100% Refund. You must contact Celebrity Cruises or your Travel Agent if you would like to cancel your reservation.
Should you choose to cancel your reservation in exchange for an FCC, your 125% FCC must be redeemed by April 30, 2022 and sailed by December 31, 2022, or one year from the original sailing date, whichever is later.. The value of the FCC would be calculated based on the amounts paid toward your cruise and would be processed via email. Cruise taxes and fees would then be refunded separately to your original form of payment within 30 days of cancellation.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
If my current sailing has been canceled and had used a previously issued FCC, what will be the amount of my newly issued FCC?
The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts.
May I transfer my FCC to another guest?
Yes, we will allow a one-time transfer of an FCC from any sailing Celebrity Cruises cancelled due to global suspension of sailing. The deadline to request a transfer is October 31, 2021. FCC may be transferred to another guest in an Individual or Group booking, and must be used for a 2021 sailing.
What does the current Cruise with Confidence program offer?
Our current Cruise With Confidence program offers guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare; The program also offers our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. These benefits are currently available on reservations made by October 31, 2021 on sailings departing on or before May 4, 2022 (June 30, 2022 for AUS/NZ), excluding reservations for Celebrity Beyond. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. Guests who would like to reschedule their sailing for another date must do so at prevailing rates.
Which bookings are eligible for the Best Price Guarantee?
Existing bookings and new bookings made May 6, 2020 through October 31, 2021, with departure dates through May 4, 2022 (June 30, 2022 for AUS/NZ), excluding reservations for Celebrity Beyond, are eligible for the Best Price Guarantee.
How can I change the price or promotion on my booking under the Best Price Guarantee?
You may request a change in the cruise price and offer up to 48 hours prior to the departure date. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. If Celebrity Cruises’ “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If our “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Certain promotions will be excluded from the policy. A list of exclusions will be provided.
Where does Celebrity’s original Best Price Guarantee apply?
Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Currently, Cruise With Confidence is available through 10/31/21 on sailings departing on or before 5/4/22 (6/30/22 for AUS/NZ). All sailings for Celebrity Beyond and those departing on 5/5/22 or after would be covered by the original Best Price Guarantee program.
What sailings qualify for Cruise with Confidence?
All sailings (excluding chartered and Celebrity Beyond) through May 4, 2022 (June 30, 2022 for AUS/NZ), are included in the Cruise with Confidence program. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. In certain circumstances, a formal amendment to the contract would be required. The terms of the FCC offered to a contracted group may not be the same. Chartered sailings and Celebrity Beyond sailings are excluded
How long will I have to redeem my Future Cruise Credit (FCC)?
FCCs issued under the new Cruise with Confidence program must be redeemed by April 30, 2022, and can be used on sailings departing on or before December 31, 2022, or one year from their original sailing date, whichever is later.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
NOTE:
· As of September 16, 2021, a guest who has already rebooked using their FCC will be allowed to move to a sailing departing between 9/30/22 and 12/31/22, at prevailing rates.
· Additionally, if the guest booked a nonrefundable deposit (NRD) the change fee will be waived.
How can I cancel and receive a Cruise with Confidence FCC?
If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. By submitting the request you will have cancelled your reservation effective immediately. The future cruise certificate will be issued to you within 30 days. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking.
Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence.
What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program?
Should you choose to cancel and receive a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Any promotional onboard credits will be forfeited.
If I don’t want a Future Cruise Credit and simply wish to cancel for a refund, what are my options?
If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking.
What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next?
If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first.
Are Future Cruise Credits interchangeable between Royal Caribbean Group’s cruise brands?
No. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled.
What about hotel and transfers? Will I receive a refund for those?
If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator.
Do standard Final Payment timelines still apply?
Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure.
How are Non-Refundable Deposit bookings impacted by this policy update?
Non-Refundable Deposit bookings sailing on or before May 4, 2022 (June 30, 2022 for AUS/NZ), are eligible for the Cruise with Confidence program. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived.
If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining?
Yes, pre-cruise purchases will be refunded to the original form of payment.
Who will receive notification once a Future Cruise Credit is issued?
All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one.
What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence?
If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Regardless of the original FCC’s expiration date, the new FCC must be applied by April 30, 2022, at which time all unused funds will expire, for sailings departing on or before December 31, 2022, or one year from their original sailing date, whichever is later.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
To qualify for the new Cruise with Confidence policy, what is the last day to cancel?
The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Please reference the chart below.
| Sailing Departure Date: | Last Date to Cancel: |
| Sunday | Thursday |
| Monday | Friday |
| Tuesday | Saturday |
| Wednesday | Sunday |
| Thursday | Monday |
| Friday | Tuesday |
| Saturday | Wednesday |
Are there any ships or sailings upon which the Cruise with Confidence Future Cruise Credit (FCC) cannot be used?
CCs issued by Celebrity Cruises under Cruise with Confidence can be redeemed on any future Celebrity Cruises sailing departing on or before December 31, 2022, or one year from their original sailing date, whichever is later. The FCC cannot be used toward a booking in a contracted group or chartered sailing.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
Are Cruise with Confidence Future Cruise Credits applicable to existing bookings?
Yes. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. However, FCCs cannot be used to obtain a refund. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.
Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking?
Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.
If I cancel a cruise using the Cruise with Confidence program, and I’m issued a Future Cruise Credit, can I apply it to a holiday sailing?
Yes. Future Cruise Credits can be applied to 2020 and 2021 Christmas and New Year’s holiday sailings.
Does Cruise with Confidence protect airfare?
If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements, and we’ll cover any change fees. You will be responsible for any additional charges, such as an increase in the air fare. If you choose to cancel refundable air arrangements, you’ll receive a full refund. Refunds will be processed to the original form of payment. The refund will typically appear on your credit card statement in the next billing cycle.
UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you booked flights independently with an airline or travel partner, you’ll need to contact them directly to inquire about a refund or contact your travel insurance provider.
If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. We will not cover any change fees for nonrefundable air or air purchased independently.
If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. In your email, be sure to include the following:
Booking Number
Sail Date
Guest Names
Reason for the email/what was advised by the airline
Emails will be answered in the order received. Responses may take 7 to 10 business days.
When does my Global Suspension or Cruise With Confidence FCC expire?
Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. This means that FCCs issued may be used on or before 4/30/2022 to make a new booking on any Celebrity Cruises sailing departing on or before 12/31/2022, or one year from your original sailing date, whichever is later. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
NOTE:
· As of September 16, 2021, a guest who has already rebooked using their FCC will be allowed to move to a sailing departing between 9/30/22 and 12/31/22, at prevailing rates.
· Additionally, if the guest booked a nonrefundable deposit (NRD) the change fee will be waived.
If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC – what will be the expiration date of the FCC?
All FCCs issued under the new Cruise with Confidence program must be redeemed by April 30, 2022 and can be used on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
May I transfer my FCC to another guest?
Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2021 sailing. Deadline to request a transfer is October 31, 2021. FCC may be transferred to another guest in an Individual or non-contracted Group booking.
Will I still get the same perks when I rebook a new cruise?
Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at time of booking. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment.
If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now?
Yes. You can use your FCC on any Celebrity Cruises sailing departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
AUS/NZ GUEST FCC’s: Redeem by April 30, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
BRAZIL GUEST FCC’s: Redeem by December 31, 2022 on sailings departing on or before December 31, 2022, or one year from the original sailing date, whichever is later.
NOTE:
· As of September 16, 2021, a guest who has already rebooked using their FCC will be allowed to move to a sailing departing between 9/30/22 and 12/31/22, at prevailing rates.
· Additionally, if the guest booked a nonrefundable deposit (NRD) the change fee will be waived.
Is CruiseCare® plan cost refundable?
If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. (Applicable to US guests only.)
My clients are uncertain about confirming the booking. What if they want to cancel over fear of the coronavirus (COVID-19) spreading?
Guests can purchase CruiseCare®, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise.
Why is it suggested to add CruiseCare® at the time of booking?
CruiseCare® provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). This helps protect your airfare if booked via Flights by Celebrity—even if the airfare is non-refundable. Purchasing the plan early can help to protect against unforeseen or previously stable medical conditions that might prevent guests from traveling, as well as covering other events which may arise between booking and final payment. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase.
How can CruiseCare® help with regard to coronavirus (COVID-19)?
If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted.
It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM.
Guests who are diagnosed with coronavirus (COVID-19) while on the trip and seek care on board that results in medical expenses will have medical expense coverage available.
Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan.
Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides?
No.
We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers.
These health and safety measures will mitigate the risk of exposure but cannot eliminate it entirely. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us.
What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? What kind of compensation will they receive?
Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare.
If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost?
Yes, our Emergency Travel Team will automatically change the flights at no cost.
