Frequently Asked Questions

The current Cruise with Confidence program will be replaced May 6, 2020. Our enhanced program includes additional features for all sailings booked by August 1, 2020, with departure dates through May 4, 2022.

Existing bookings and new bookings made May 6, 2020 through August 1, 2020, are eligible to be rescheduled to the following cruise year at the initial price and/or promotion when selecting an alternative sailing of the same itinerary type, ship series, stateroom category, and voyage length within four weeks of the original sail date. The ship series must be the same for Edge Series, Flora and Xpedition, however, Millennium Series and Solstice Series are interchangeable. Only guests originally booked on a Christmas or New Years’ Holiday sailing may move to a Christmas or New Years’ Holiday sailing the following year.

The decision to adjust a current booking to the following cruise year must be made by August 1, 2020, this includes rescheduling a 2021 sailing to a 2022 sailing through May 4, 2022. If rescheduling within the penalty period of the original sailing date, penalties will be carried over to the new booking should the new booking be canceled later. You may only reschedule a sailing once. You may not rebook a sailing from which you have already Lifted & Shifted off of.

Guests booked on sailings suspended between June 12 and July 31, 2020 have until June 10^th to reschedule their voyage for the following year at the original price and promotion.

Guests booked on sailings suspended between August 1 and September 15, 2020 have until July 10^th to reschedule their voyage for the following year at the original price and promotion otherwise their booking will automatically be converted to an FCC.

The original booking cruise fare along with any amenities included in the price will be protected.  Other components such as taxes, fees, pre- and post- hotel stays, transfers, and airfare will not be protected.

Galapagos vacations are booked as packages. The Future Cruise Credit is based on the value of the full package. Guests who purchased nonrefundable air travel through Flights by Celebrity and choose to cancel under our Cruise with Confidence program must contact their air carrier directly to receive any refund for canceled airfare—excluding UK guests. All guests who booked air travel independently will need to contact their airline for a refund or air credit.

Existing bookings and new bookings made May 6, 2020 through August 1, 2020, are eligible for the Best Price and Best Offer Guarantee.

You may change the cruise price and offer up to 48 hours prior to the departure date. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. You may change the price and offer as many times as desired up to 48 hours before sailing. For bookings within final payment, any amounts owed will be refunded in the form of non-refundable onboard credit; for bookings outside of final payment, any amounts owed will be refunded to the original form of payment used for the cruise fare. Certain promotions will be excluded from the policy. A list of exclusions will be provided.

The current Best Price Guarantee will be effective for any bookings made after August 1, 2020.

All sailings through May 4, 2022, are included in the Cruise with Confidence program.

FCCs issued under the new Cruise with Confidence program must be redeemed by December 31, 2021, or 12 months after the date the guest cancelled their original sailing, and can be used on sailings departing on or before May 4, 2022. Please note that Cruise with Confidence FCCs cannot be redeemed on the sailing where it was previously issued. Only future sail dates qualify for FCC redemption.

If you have a qualifying sailing, you’ll need to call us no later than 48 hours prior to sailing and a Future Cruise Certificate will be issued within 30 days after cancelation. You can also request a cancelation online by accessing the form at https://cancellation.celebritycruises.com/?brand=C or for travel agencies access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence.

Yes, but you will forfeit 25% of the 125% Future Cruise Credit. The deadline to elect this option (“lift & shift”) is August 1, 2020.

Nonrefundable Deposit bookings may be rescheduled to a sailing at the same time next year without a change fee; however, all penalties will move with the booking.

When choosing Cruise with Confidence, Celebrity Passages onboard credits will be re-added to your booking if you opt to change your ship and sail date. Should you choose to cancel with Cruise with Confidence, it will be applied to the new sailing when you rebook. Additionally, if you have received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. If you choose to cancel without opting for Cruise with Confidence, the onboard credit will be forfeited. Any promotional onboard credits will be forfeited.

If you cancel prior to final payment, you will receive a full refund in the amount you’ve paid to-date, and any nonrefundable deposits will be returned in the form of a Future Cruise Credit. After final payment, the standard cancelation penalties apply if you don’t want to take advantage of the Cruise with Confidence program.

If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC balance is zero.

Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the brand with which the cancelation occurred.

If hotel or transfers were purchased with Celebrity Cruise, they will be refunded. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator.

Yes, full payment is still required at 75 days to departure for sailings one to four nights in length and 90 days to departure for five night or longer sailings. UK and Ireland guests have full payment required at 57 days prior to departure.

Non-Refundable Deposit bookings sailing on or before May 4, 2022, are eligible for this program. Prior to the final payment deadline, if you wish to change a Non-Refundable Deposit booking to an alternate ship or sailing, you can do so with no fee assessed; the change fee will be waived.

Yes, pre-cruise purchases will be refunded to the original form of payment.

All Future Cruise Credits will be sent directly to the affected guest, and the associated travel advisor, if you booked with one.

If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, all funds will be combined into one FCC. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Regardless of the original FCC’s expiration date, the new FCC is valid through December 31, 2021, at which time all unused funds will expire, for sailings departing on or before May 4, 2022.

The Cruise with Confidence program applies to all guests wishing to cancel up until 48 hours prior to the date of departure. Please reference the chart below.

The FCC can be redeemed on any future sailing departing on or before May 4, 2022, if it remains on the brand originally purchased. The FCC cannot be used to repurchase the same ship or sailing of the original booking canceled, and it may not be used towards a charter booking.

Yes, Future Cruise Credits can be used on new or existing bookings for the value of the cruise fare due.

If you canceled your booking with the Cruise with Confidence program, and you rebook your cruise June 22, 2020 – August 1, 2020, you will not be required to make a deposit payment until August 15, 2020, or when final payment is due, whichever comes first, while waiting for your Future Cruise Credit certificate.  If you canceled your booking with the Cruise with Confidence program, and you rebook your cruise May 20, 2020 – June 21, 2020, you will not be required to make a deposit payment until July 15, 2020, or when final payment is due, whichever comes first, while waiting for your Future Cruise Credit certificate. Bookings with option dates that were extended to May 31st, 2020, may not be extended a second time.

Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Any remaining funds on the FCC will continue to be available until the FCC balance is zero.

Yes. Future Cruise Credits can be applied to 2020 and 2021, Christmas and New Year's holiday sailings.

Cruisetour guests are able to Lift & Shift to next year’s Alaska season, while taking advantage of price / promotion protection. To qualify, the required Lift & Shift criteria must be met, while also ensuring that the future booking’s Cruisetour length is the same as the original.  Should you be interested in a different Alaska Cruisetour than the one originally confirmed, we’re happy to accommodate as long as the Cruisetour lengths align and we have availability. To submit a Lift & Shift request, click here. Alaska Cruisetours and Canadian Cruisetours are not interchangeable. 

If you booked air through Flights by Celebrity on our refundable air option:

Celebrity will handle all re-accommodations, and we’ll cover any change fees. You will be responsible for any additional charge.

If you choose to cancel, you’ll receive a full refund. Refunds will be placed on the original form of payment. The refund will typically appear on your credit card statement in the next billing cycle.

UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you booked flights independently with an airline or travel partner, you’ll need to contact them directly to inquire about a refund or contact your travel insurance provider.

If you booked air independently or purchased a nonrefundable option through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. We will not cover any change fees for air purchased independently.

UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you booked flights independently with an airline or travel partner, you will need to contact them directly to inquire about a refund or contact your travel insurance provider.

If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. If the airline does not accommodate you the use of the ticket value within 1 year of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com

In your email, be sure to include the following:

Booking Number

Sail Date

Guest Names

Reason for the email/what was advised by the airline

Emails will be answered in the order received. Responses may take 7 to 10 business days.

Celebrity will now extend guests’ expired FCC’s to 12/31/20, instead of 10/31/20, if they choose to take advantage of our CWC program.  For guests that currently have an expired FCC on their booking and choose to take advantage of our CWC program we’ll extend their FCC’s expiration date to 12/31/20. This is a book by date. They can select any sailing they’d like.

If your cancelation was part of the CWC Program and you chose a 100% FCC for a future date you cannot revert back to your old booking to reschedule for next year at your original price/promotion (‘lift & shift”.)  Only bookings that were canceled as part of our global sailing suspension are able to revert back to original booking and ‘lift & shift’ in lieu of 125% FCC.

All FCCs issued under the new Cruise with Confidence program must be redeemed by December 31, 2021 or 12 months from after the date the guest cancelled their original sailing, and can be used on sailings departing on or before 5/4/22. 

Unfortunately, no. We understand and appreciate your decision to take advantage of our Cruise with Confidence program to receive compensation valued at 100% Future Cruise Credit for the amounts paid toward your cruise fare. Guests who continued sailing now have no choice, since their sailings have been canceled as a result of our recent voluntary suspension of sailings, and therefore, those guests are receiving a different compensation offer.

Sailings canceled between March 15–April 10, 2020: Guests with refundable air travel booked through Flights by Celebrity will be refunded automatically and the $200 penalty will be waived. You will not need to call to initiate the process. Guests with nonrefundable flights booked through Flights by Celebrity will receive a refund. Guests who made independent air arrangements need to contact their air carriers directly for available options.

Sailings canceled between April 11– September 15, 2020, Alaska/Canada/New England and Hawaii sailings through October 31, 2020, and sailings to Denmark through September 30, 2020: Guests with refundable air travel booked through Flights by Celebrity will be refunded automatically and the $200 penalty will be waived. You will not need to call to initiate the process. Guests from North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Guests outside North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the booking office. Guests who made independent air arrangements need to contact their air carriers directly for available options. 

For all canceled sailings from March 15 – September 15, 2020, Alaska/Canada/New England and Hawaii sailings through October 31, 2020, and sailings to Denmark through September 30, 2020:  UK and Ireland guests with refundable & nonrefundable air travel booked through Celebrity will be fully refunded. Guests who made independent air arrangements need to contact their air carriers directly for available options.

Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Applicable to US guests only.

The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc.

For Suspended Sailings departing between May 12 – October 31, 2020 guests have until the end of this year, December 31, 2020 to request a refund. For suspended sailings departing on or before May 11, 2020 guests have until December 31, 2021, to decide to change their FCC to a refund for the amounts paid toward their cruise fare.

Yes, as long as the refund hasn’t been processed, we can change the compensation offer back to a Future Cruise Credit for the amount paid toward your cruise fare.

For canceled or suspended sailings, CruiseCare will be refunded.

Refunds will be provided for refundable air, prepaid gratuities, CruiseCare^® (US guests only), pre- and post-cruise hotels booked through Celebrity Cruises, and transfers booked through Celebrity Cruises. Any pre-cruise purchases made through My Cruise Planner on sailings that were scheduled to depart on or before April 10, 2020, will receive a full refund back to the original form of payment.

For sailings scheduled to depart April 11–May 11, 2020, and Alaska sailings departing through July 1, 2020, guests had the option to elect to receive a 125% onboard credit to be used on a future sailing or to receive a 100% refund back to the original form of payment. Guests had until April 8 to choose the onboard credit.

For sailings scheduled to depart May 12–June 11, 2020, you have the option to receive a 125% onboard credit to be used on a future sailing or to receive a 100% refund back to the original form of payment. Visit https://rclpcpoffer.questionpro.com/ to elect the onboard credit. If you have not elected to receive the onboard credit by May 4, 2020, you will automatically receive a full refund to the original form of payment. Refunds will be processed within 30 days. UK and Ireland refunds may also take up to 30 days to be processed. We are working diligently to process all refunds as quickly as possible.

Galapagos vacations are booked as packages. The Future Cruise Credit is based on the value of the full package. Guests who purchased nonrefundable air travel through Flights by Celebrity and choose to cancel under our Cruise with Confidence policy must contact their air carrier directly to receive any refund for canceled airfare—excluding UK guests. All guests who booked air travel independently will need to contact their airline for a refund or air credit.

The original Future Cruise Credit for the amount paid toward your cruise fare will be accounted for within your new Future Cruise Credit. The amount of your existing FCC will be protected at 100% and any additional amounts paid will be issued at 125%. This new FCC will be valid until December 31, 2021, for use on sailings through May 4^th, 2022.

Cancelled sailings scheduled to visit Denmark, between August 1^st and September 30, 2020, will automatically receive 125% FCC and will be processed by July 24, 2020.  The value of the FCC will be calculated based on amounts paid toward the cruise.  Additionally, if you prefer the 100% refund to your original method of payment, as opposed to the FCC, you may request by December 31, 2020.

Cancelled sailings August 1, 2020 – September 15, 2020 will automatically receive 125% FCC and will be processed by July 31, 2020.  The value of the FCC will be calculated based on amounts paid toward the cruise.  Additionally, if you prefer the 100% refund to your original method of payment, as opposed to the FCC, you may request by December 31, 2020.

Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. If the cruise fare on your new booking is lower than the Future Cruise Credit value, a new Future Cruise Credit will be issued for the balance, which can be applied toward an additional cruise with us for sailings through May 4, 2022. Any remaining funds on the FCC will continue to be available until the FCC balance is zero.

A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C. For travel agents, please access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. 

Guests who booked via a third party should contact their travel partner to request a refund.

You will receive a refund for the taxes and port fees within 30 days. The cruise fare is processed separately and will be issued within 30 days of request. UK and Ireland guests can also expect to receive a refund for taxes, port fees, and cruise fees within 30 days. Guests who have booked directly with Celebrity Cruises will need to contact our Celebrity Contact Centre at 0844 493 2043 or access our Cruise With Confidence Form so we can process your refund request. Guests who have booked via a third party should contact their travel provider to request a refund.

If you take advantage of the Future Cruise Credit, yes, you will be entitled to the onboard promotion. Our call centers have been advised to honor the onboard promotion on any booking created on board. If you choose to take the 100% refund, the onboard promotion will not be honored if you choose to rebook.

Yes. FCCs can be applied to an existing booking.

If your cruise was canceled as part of the global suspension and you rebook your cruise by calling us or contacting your travel advisor June 22, 2020 – August 1, 2020, you will not be required to make a deposit payment until August 15, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. If your cruise was canceled as part of the global suspension and you rebook your cruise by calling us or contacting your travel advisor May 20, 2020 – June 21, 2020, you will not be required to make a deposit payment until July 15, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. Your booking will remain active without any payment until your FCC is applied or up to final payment date. FCC’s can be applied to cover deposit. Reminder, FCC’s are applicable to the cruise fare only and cannot be applied as payments towards taxes, fees, prepaid gratuities or MoveUp bids. Payment due dates cannot be extended a second time for bookings that were already extended to May 31, 2020.

Individual Reservations – Once FCC is applied, booking will be forced to “booked status” (BK) and no payment will be due until Final Payment date.

Groups – Once an FCC is applied in a group booking, the option date will be manually extended until Final Payment date.

FIT To Group Transfer – At this time, must call in to have the option date be manually extended to Final Payment date.

No. Bookings made using an FCC received from a canceled sailing due to our suspension of operations may be used on a sailing that commences on or before May 4, 2022.

Yes, we are providing guests the option to rebook their Casino Certificates through December 31, 2021. Guests that have paid taxes and port fees will automatically be refunded to the original form of payment. Send any additional Casino Certificate questions to bluechipclub@celebrity.com

Bookings that were canceled as part of our global sailing suspension, for sail dates August 1 – September 15, 2020, are eligible to ‘lift & shift’ in lieu of 125% FCC and must do so by July 10, 2020.  Bookings that were canceled as part of our global sailing suspension, for sail dates June 12 – July 31, 2020, are eligible to ‘lift & shift’ in lieu of 125% FCC and must do so by June 10, 2020.  Cancelled Alaska, Hawaii, Canada/New England, and Repositioning sailings through October 31, 2020 must opt to “Lift & Shift” no later than June 17, 2020. Cancelled sailings to Denmark through September 30, 2020 must opt to “Lift & Shift” by June 25, 2020.  If a guest receives their Future Cruise Credit after June 10, 2020 they may elect “Lift & Shift” no later than August 1, 2020.  Additionally, previously suspended sailings departing March 14 through June 11, 2020 may also “Lift Shift” under the new Cruise With Confidence program but must forgo 25% of the 125% FCC provided.  The decision to “Lift & Shift” previously suspended sailings must be made by August 1, 2020. You can submit the request here.

Guest will receive the original amount of FCC back in the form of a new FCC with an expiration of December 31, 2021.  Any amount paid for the current sailing higher than the original FCC may be issued within the new FCC at 125% of amounts paid or may be refunded at 100% of amounts paid.

Any pre-cruise purchases made through My Cruise Planner on sailings that were scheduled to depart on or before April 10, 2020, will receive a full refund back to the original form of payment.

For sailings scheduled to depart April 11–May 11, 2020, and Alaska sailings departing through July 1, 2020, guests had the option to elect to receive a 125% onboard credit for purchases made through My Cruise Planner to be used on a future sailing or to receive a 100% refund back to the original form of payment. Guests had until April 8 to choose the onboard credit.

For sailings scheduled to depart May 12–June 11, 2020, you have the option to receive a 125% onboard credit for purchases made through My Cruise Planner to be used on a future sailing or to receive a 100% refund back to the original form of payment. If you have not elected to receive the onboard credit by May 4, 2020, you will automatically receive a full refund to the original form of payment.

For sailings scheduled to depart June 12–July 31, 2020, you have the option to receive a 125% onboard credit for purchases made through My Cruise Planner to be used on a future sailing or to receive a 100% refund back to the original form of payment. If you have not elected to receive the onboard credit by June 10, 2020, you will automatically receive a full refund to the original form of payment. Refunds will be processed within 30 days. UK and Ireland refunds may also take up to 30 days to be processed.

For Alaska, Hawaii, Canada/New England, and Repositioning sailings scheduled to depart August 1 – October 31, 2020, you have the option to receive a 125% onboard credit for purchases made through My Cruise Planner to be used on a future sailing or to receive a 100% refund back to the original form of payment. Click here to elect the onboard credit. If you have not elected to receive the onboard credit by June 17, 2020, you will automatically receive a full refund to the original form of payment. For sailings to Denmark through September 30, 2020 will need to elect for 125% onboard credit of purchases made by June 25, 2020.  Refunds will be processed within 30 days. UK and Ireland refunds may also take up to 30 days to be processed. We are working diligently to process all refunds as quickly as possible.

For sailings scheduled to depart August 1 – September 15, 2020, you have the option to receive a 125% onboard credit for purchases made through My Cruise Planner to be used on a future sailing or to receive a 100% refund back to the original form of payment. Please click here to submit your request.  If you have not elected to receive the onboard credit by July 10, 2020, you will automatically receive a full refund to the original form of payment. Refunds will be processed within 30 days. UK and Ireland refunds may also take up to 30 days to be processed.

In order to take advantage of this offer you must choose the 125% Future Cruise Credit option for your suspended sailing.

Product cancelations cannot be processed at the same time; therefore, you can expect an automated cancelation confirmation email for each product category purchased including: Shore Excursions, Specialty Dining, Beverage Packages, Internet Packages, Photo, Casino, and Hollywood Hot Glass Class. If you choose a 100% refund, you will receive it within 30 days from the time of cancelation. UK and Ireland guests should also expect to receive a refund within 30 days from the time of cancelation. We are working diligently to process all refunds as quickly as possible. 

No. You are not required to use an onboard credit received for canceled pre-cruise purchases on a specific sailing. Your onboard credit will stand alone as a unique credit and may be applied to any sailing you choose. 

Guests will only receive a credit on the amount paid, not for the portion paid with the onboard credit.

Once the onboard credit is applied to a new booking, it has no cash value and is not refundable. Unused credits will not be refunded at the end of the voyage.

Yes, your onboard credit will be available for both pre-cruise purchases and purchases once on board.

For cancelled sailings departing between May 12–June 11, 2020, the offer of 125% OBC was available through May 4, 2020. After May 4^th guests sailing between May 12 and June 11^th will receive a refund for their pre-cruise purchases. For cancelled sailings departing between June 12 – July 31, 2020 this offer is available through June 10, 2020. For cancelled Alaska, Hawaii, Canada/New England, and Repositioning sailings departing between August 1 – October 31, 2020 the offer will be available until June 17, 2020. For cancelled sailings scheduled to depart August 1 – September 15, 2020, the offer will be available until July 10, 2020. Guests must opt-in by these dates or they will receive an automatic refund for their pre-cruise purchases.

Yes, for guests to take advantage of the 125% PCP onboard credit, they must elect the 125% FCC for your suspended sailing. If a guest chooses the “Refund” option for their cruise, they are no longer eligible for the 125% OBC and will receive 100% refund of PCP purchases.

Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at time of booking. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment.

Yes. You can book any future sailing now.

If your cruise was canceled as part of the global suspension or you canceled through our Cruise with Confidence program, and you rebook your cruise June 22, 2020 – August 1, 2020 you will not be required to make a deposit until August 15, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. If your cruise was canceled as part of the global suspension or you canceled through our Cruise with Confidence program, and you rebook your cruise May 20, 2020 – June 21, 2020 you will not be required to make a deposit until July 15, 2020, or when final payment is due, whichever comes first, while waiting for your FCC. Your booking will remain active without any payment until your FCC is applied or up to the date of final payment. After the FCC is applied, a payment still needs to be placed on the booking. Payment needs to be either for the balance due or the minimum deposit, whichever is less. The payment towards the balance due is inclusive of the taxes, fees, and prepaid gratuities.

If guests choose our Cruise with Confidence policy, CruiseCare will not be refunded. However, if a guest paid for CruiseCare and their sailing has now been canceled due to our suspension of operations, their CruiseCare policy price will be refunded. Applicable to US guests only.

You can purchase CruiseCare^® Travel Protection, which offers a Cancel for Any Reason feature providing you 75% of the pre-paid nonrefundable cancelation fees as a Future Cruise Credit (FCC) to use on a future cruise. Plus, if you cancel for a covered reason, including sickness, injury, and death in the family, you will be refunded 100% of the cancelation charges.

CruiseCare Travel Protection provides coverage from the moment the plan is purchased. This helps protect your airfare if booked via Flights by Celebrity—even if it’s nonrefundable. CruiseCare also help to protect against unforeseen or previously stable medical conditions that might prevent you from traveling, as well as covering other events which may arise between booking and final payment. If you purchase early and change your mind, the plan is refundable within 10 days of purchase.

It covers you if you are denied boarding due to a failed health screening, as long as you obtain documentation from the ship’s medical staff. 

It covers you if you are quarantined for coronavirus (Covid-19) while on your trip and are not able to return home at your originally scheduled date. You can make arrangements to return home after your quarantine has ended through CareFree Travel Assistance^TM.

It covers you if you are diagnosed with coronavirus (Covid-19) while on your trip and you seek care on board that results in medical expenses.

It covers you should you cancel due to being diagnosed with coronavirus (Covid-19), if you were diagnosed after you purchased CruiseCare.

Earlier this year, we announced travel restrictions for guests with chronic illness as well as a mandatory “Fit To Travel” form for guests 70 years of age and older with critical health conditions. We are pleased announce that, while subject to change, the Cruise Lines International Association (CLIA) has confirmed these restrictions were lifted in early April. So, we will no longer require “Fit To Travel” documentation to board our ships.

We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel partners.

Any guest who was denied boarding for reasons of illness, age, or travel restriction will receive a Future Cruise Credit for 100% of the amounts paid toward their cruise fare.

Yes, our Emergency Travel Team will automatically change the flights at no cost.

All Alaska and Canada/New England sailings through October 31, 2020 have now been cancelled. Guests and their Travel Partners are being contacted directly with compensation options.

Unfortunately, no. The Celebrity Summit May 28 sailing has been suspended and the June 16 sailing have been modified due to closure of Canadian ports through July 1. We will let you know if and when we are able to reschedule these events.

All sailings have concluded or have been canceled.

We have currently suspended all cruises through September 15, 2020 along with Alaska, Canada/New England, Hawaii and some repositioning sailings through October 31, 2020. Should additional voyages need to be modified or suspended, guest and travel partners will be contacted directly.

On June 23, we announced all global sailings will be canceled through September 15, 2020. This includes our Galapagos Island sailings.

We are maintaining a minimum level of crew necessary for the safety and maintenance of the vessel. All other crew members will return home before further travel restrictions are possibly implemented. Crew members who cannot get home safely are welcome to stay on board while we continue to look for options for their safe repatriation.

Thank you for thinking of our crew, we certainly appreciate all they’re doing during these challenging times. We are providing a wide variety of activities on board. In addition, we have provided free Wi-Fi and online messaging services to keep crew connected to their families. We have also implemented an Employee Assistance Program (EAP) that provides personal assistance with everything from health and stress related issues to financial counseling. All crew who remain working on board will continue to be paid. All crew on board who are not working and have not yet been able to be repatriated will receive a goodwill payment to assist them during this difficult time.