Frequently Asked Questions

Unfortunately, no. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our “Cruise with Confidence" program, the same is true. The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. Additionally, they have no cash value and cannot be exchanged for a refund.

March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises:  Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Guests with nonrefundable flights booked through Flights by Celebrity will automatically receive a refund. There is no need to call to initiate the process.  Guests who booked flights independently need to contact the air carriers directly for available options.

April 11, 2020 to November 30, 2020 sailings (with the exception of any previously canceled sailings) as well as our remaining 2020/21 Winter Season in Asia and Australia, cancelled by Celebrity Cruises:  Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. There is no need to call to initiate the process. Residents of North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Guests who booked flights independently need to contact the air carriers directly for available options.

UK & Ireland Residents booked on March 15, 2020 to November 30, 2020 sailings (with the exception of any previously canceled sailings) as well as our remaining 2020/21 Winter Season in Asia and Australia, cancelled by Celebrity Cruises: Refundable and nonrefundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. Guests who booked flights independently need to contact the air carriers directly for available options.

Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. Applies to US residents only.

The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Visa® and Visa Signature® are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc.

Yes, so long as you request it on or before the relevant deadline. For May 12, 2020 – November 30, 2020 sailings (with the exception of any previously canceled sailings) as well as our remaining 2020/21 Winter Season in Asia and Australia, cancelled by Celebrity Cruises, you have until December 31, 2020 to request a refund. For sailings on or before May 11, 2020 that were cancelled by Celebrity Cruises, you have until December 31, 2021 to request a refund. If you request a refund, your 125% FCC will be deactivated. 

Yes, as long as the refund hasn’t been processed, we can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise.

Please note only one Future Cruise Credit may be applied by each person on the reservation.

For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded.

Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare^® (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises.  

For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading “PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.”

The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. The new FCC will be valid toward the cruise fare on a Celebrity Cruises booking made on or before December 31, 2021 for a cruise departing on or before May 4, 2022. Please note only one Future Cruise Credit may be applied by each person on the reservation.

Guests with bookings on September 16, 2020 – November 30, 2020 sailings (with the exception of any previously canceled sailings) as well as our remaining 2020/21 Winter Season in Asia and Australia, cancelled by Celebrity Cruises will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity.  These FCCs are issued to guests via email, with the guest’s travel agency in copy if it was booked through one. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until December 31, 2020 to request it.  Refunds will be issued to the original forms of payment.

Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Please note only one Future Cruise Credit may be used by each person on the reservation.

A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel or for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. 

If you’re a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact our Celebrity Contact Centre at 0844 493 2043 or access at Cruise With Confidence Form so we can process your refund request.

If you booked through a travel agency or third party online travel site, you should contact it to request a refund.

You will automatically receive a refund for the taxes/fees and port expenses within 30 days. The cruise fare is processed separately and will be issued within 30 days of our receipt of your request.

If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. Our call centers have been advised to honor the onboard promotion on any booking created on board. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook.

Yes. These FCCs can be applied to an existing booking. Please note only one Future Cruise Credit may be used by each person on the reservation.

DEPOSIT DUE DATE EXTENSIONS: If your cruise was canceled by Celebrity Cruises as part of the global suspension but you haven’t received the FCC yet and you book another cruise with Celebrity (directly or via a travel agency), the due date for making a deposit will be extended as described, depending on when you rebook:

·      October 6, 2020 and November 4, 2020, you will not be required to make a deposit payment until November 18, 2020 or the final payment due date, whichever comes first, while waiting for your FCC;

·      September 15, 2020 and October 5, 2020, you will not be required to make a deposit payment until October 30, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       August 16, 2020 and August 31, 2020, you will not be required to make a deposit payment until September 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       July 17, 2020 and August 15, 2020, you will not be required to make a deposit payment until August 31, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       June 22, 2020 and July 16, 2020, you will not be required to make a deposit payment until August 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; or

·       May 20, 2020 and June 21, 2020, you will not be required to make a deposit payment until July 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC. 

Your booking will remain active up to the final payment due date without any payment until your FCC is applied.  Please note that your deposit payment due date may be extended for this purpose only once.

FCCs can be used only toward payment of cruise fares, including the deposits. If you have your FCC and choose to book online, you will not have to pay a separate deposit until the due date described above. Reminder, FCCs cannot be applied as payments towards taxes, fees, prepaid gratuities or MoveUp bids. 

Individual Reservations – Once the FCC has been applied, the booking status will change to (BK) and no additional payments will be required until the Final Payment due date.

Groups – Once an FCC is applied in a group booking, the option date will be manually extended to the Final Payment due date.

FIT To Group Transfer – At this time, must call in to have the option date be manually extended to the Final Payment due date.

No. An FCC received from a sailing canceled by Celebrity Cruises due to our suspension of operations may be used only for Celebrity Cruises bookings made by December 31, 2021, for a sailing that commences on or before May 4, 2022.

Yes, we are providing guests the option to rebook their Casino Certificates through December 31, 2021.  Taxes/fees and port expenses will automatically be refunded to the original form of payment. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com.

Yes. If you had a booking on a cruise that was canceled by Celebrity Cruises as part of the global sailing suspension, you are eligible to ‘Lift & Shift’ it, in lieu of getting a 125% FCC or a refund, but the deadline for  doing so may be earlier than the November 30, 2020 deadline for “Lifting & Shifting” an active booking under the Cruise with Confidence program. You would need to “Lift & Shift” your booking from the cruise Celebrity cancelled on or before the deadline shown below for that sailing. If you do not “Lift & Shift” your booking by the relevant deadline, the 125% FCC will automatically be issued for your booking.

Except for the different deadline, the terms and conditions for “Lift & Shift” under the Cruise with Confidence program would be the same.

If you elect to “Lift & Shift” your booking from a sailing that was cancelled by Celebrity Cruises to another sailing, you will be ineligible to receive any form of FCC or refund for that booking. The cruise fare and any prepaid taxes and fees or prepaid gratuities would be transferred to the new booking.

If the 125% was issued, prior to your “Lifting & Shifting” of the booking to another sailing, the FCC will be invalidated and you will not receive the extra 25% in FCC value.

The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts.

Yes, we will allow a one-time transfer of an FCC from any sailing Celebrity Cruises cancelled due to global suspension of sailing. The deadline to request a transfer is November 30, 2020. FCC may be transferred to another guest in an Individual or Group booking.

The Pullmantur reorganization has no impact on any Celebrity Cruises sailings. 

Any pre-cruise purchases made through My Cruise Planner on sailings that were scheduled to depart on or before April 10, 2020, will be refunded in full back to the original forms of payment.

For sailings scheduled to depart in the timeframes indicated in the table below, guests had the option to elect to receive a 125% onboard credit for purchases made through My Cruise Planner, to be used on a future sailing, or to receive a 100% refund back to the original form of payment. Guests had until the deadline shown below to choose the onboard credit instead of a refund.  If they did not select the onboard credit by that date, a refund was automatically processed to the original form of payment.

For sailings scheduled to depart November 1- 30, 2020 sailings (with the exception of any previously canceled sailings) as well as our remaining 2020/21 Winter Season in Asia and Australia, you have the option to receive a 125% onboard credit for purchases made through My Cruise Planner to be used on a future sailing or to receive a 100% refund back to the original form of payment. Please CLICK HERE to submit your request. If you have not elected to receive the onboard credit by October 16, 2020, you will automatically receive a full refund to the original form of payment.

IMPORTANT NOTE: GUESTS ARE NOT ELIGIBLE FOR THIS OFFER UNLESS THEY CHOOSE TO KEEP THE 125% FUTURE CRUISE CREDIT FOR HIS OR RESERVATION ON A SAILING CANCELLED BY CELEBRITY CRUISES AS PART OF ITS GLOBAL SUSPENSION OF CRUISING.

If a refund is selected, or the deadline for choosing the OBC is missed, a refund will be processed to the original form of payment. These refunds may take up to 30 days to be processed. We are working diligently to process all refunds as quickly as possible.

You should receive a separate automated confirmation email for each category of product purchase being cancelled through My Cruise Planner, including Shore Excursions, Specialty Dining, Beverage Packages, Internet Packages, Photo, Casino, and Hollywood Hot Glass Class.

No. They are not required to use an onboard credit received for canceled pre-cruise purchases on a specific sailing. Their onboard credit will stand alone as a unique credit and may be applied to any sailing they choose through May 4, 2022, so long as they apply the onboard credit to the booking on or before December 31, 2021.  After December 31, 2021, any unused onboard credits expire and have no value.

No. Guests will only receive an onboard credit equal to 125% of the amounts paid using another form of payment, not for the portion paid with the onboard credit.

Once the onboard credit is applied to a new booking, it has no cash value and is not refundable. Credits not used by 10:00 pm on the last night of the cruise will be forfeited.

Yes, your onboard credit will be available for both eligible pre-cruise purchases and purchases once on board.

Not if their refund has already been processed or they missed the relevant deadline, shown in the table under FAQ #1 above. Guests must opt-in by the relevant date or they will automatically receive a refund for their pre-cruise purchases. 

Yes. For guests to take advantage of the 125% PCP onboard credit, they must elect the 125% FCC for the cruise fare paid to Celebrity Cruises for the cancelled sailing. If a guest chooses to receive a cruise fare refund instead, they will not be eligible for the 125% OBC and will receive a 100% refund of PCP purchases.

Our previous Cruise with Confidence program was replaced on May 6, 2020. Our new enhanced program includes additional features for all sailings booked on or before November 30, 2020, with departure dates through May 4, 2022.

Existing bookings and new bookings made between May 6, 2020 and November 30, 2020 are eligible to be rescheduled to the following cruise year up through May 4, 2022 at the original price and/or promotion when selecting an alternative sailing of the same itinerary type, ship series, stateroom category, and voyage length within four weeks of the original sail date. The ship series must be the same for Edge Series, Flora and Xpedition; however, Millennium Series and Solstice Series are interchangeable. Only guests originally booked on a Christmas or New Year’s Holiday sailing may move to a Christmas or New Year’s Holiday sailing the following year. 

The decision to move a booking to the following year must be made by November 30, 2020,  unless the booking: (i) was on an Australia/New Zealand November 1, 2020 to December 31, 2020 sailing cancelled by Celebrity Cruises as part of global suspension, in which case guests have until September 28, 2020; (ii) was on a September 16, 2020 to September 30, 2020  cruise cancelled by us as part of global suspension, in which case guests have until August 5, 2020; (iii) was on an October 1, 2020 to October 31, 2020 Australia/New Zealand cruise cancelled by us as part of global suspension, in which case guests have until September 9, 2020; or (iv) was on an October 1, 2020 to October 31, 2020 (excluding Australia/New Zealand and Celebrity Solstice 10/16/20, 10/18/20, 10/28/20) or Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20, in which case guests had until August 20, 2020; or (v) was on a November 1 - 30, 2020 sailings (with the exception of any previously canceled sailings) as well as our remaining 2020/21 Winter Season in Asia and Australia sailings cancelled by us as part of global suspension, in which case guests have until October 16, 2020. This includes rescheduling a 2021 sailing to a 2022 sailing through May 4, 2022.

Bookings on March 14, 2020 - September 15, 2020 sailings cancelled by Celebrity Cruises as part of global suspension are eligible to be  “Lifted & Shifted” under our Cruise With Confidence program. If a guest chooses to “Lift & Shift” a reservation on a cruise we cancelled to a future sailing, the 125% FCC or refund options will no longer be available.

If the original sailing was subject to cancellation charges, the cancellation charges incurred based on the prior cancellation schedule will follow the booking to the new sailing. If the guest subsequently cancels his or her booking on the later sailing, the cancellation charges to be assessed will be the cancellation charges incurred:  (i) under the original booking’s cancellation schedule; or (ii) under the cancellation schedule for the later sailing, whichever is greater. 

A guest may reschedule a sailing under “Lift & Shift” only once. Once the Lift & Shift option has been applied, the guest may not change the ship or sail date again without losing the original price and promotion.

The original booking cruise fare along with any amenities included in the price will be protected. Other components such as taxes, fees pre- and post-hotel stays, transfers, and airfare will not be protected and are subject to change.

Since Galapagos vacations are booked as packages, the price protection would be based on the value of the full package as the entire package would need to be “Lifted & Shifted.” The different components of a Galapagos vacation package may not be separated for purposes of “Lift & Shift.”

Existing bookings and new bookings made May 6, 2020 through November 30, 2020, are eligible for the Best Price Guarantee.

You may request a change in the cruise price and offer up to 48 hours prior to the departure date. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. If Celebrity Cruises’ “best price guarantee” results in a decrease in the guest’s cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guest’s cruise. If our “best price guarantee” results in a decrease in the guest’s cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. Certain promotions will be excluded from the policy. A list of exclusions will be provided.

The original Best Price Guarantee policy will be effective for any bookings made after November 30, 2020.

All sailings (excluding chartered) through May 4, 2022, are included in the Cruise with Confidence program.  For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. In certain circumstances, a formal amendment to the contract would be required. The terms of the FCC offered to a contracted group may not be the same. Chartered sailings are excluded.  

FCCs issued under the new Cruise with Confidence program must be redeemed by December 31, 2021, or 12 months after the date the guest cancelled their original sailing (whichever is later), and can be used on sailings departing on or before May 4, 2022.

If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. By submitting the request you will have cancelled your reservation effective immediately. The future cruise certificate will be issued to you within 30 days. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking.

Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. 

Yes, but you will forfeit 25% of the 125% Future Cruise Credit. Please note that the deadline to elect Lift & Shift is November 30, 2020, except where an earlier deadline applies. See FAQ #2 above under this section.

Non-Refundable Deposit bookings may Lift & Shift once without a change fee; however, all cancellation charges will move with the booking.

When choosing Cruise with Confidence, Celebrity Passages onboard credits will be re-added to your booking if you opt to Lift & Shift your booking to a new ship and sail date in the following year. Should you choose to cancel and receive a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. If you choose to cancel without opting for a Cruise with Confidence FCC or Lift & Shift, the Celebrity Passages onboard credit will be forfeited. Any promotional onboard credits will be forfeited.

If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. This means that, if you cancel prior to the final payment due date, we will refund any payments we received toward the cruise fare except for any non-refundable deposits. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking.

If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first.

No. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled.

If pre- or post-cruise hotel stays or transfers were purchased through Celebrity Cruises and we cancelled the cruise, the hotels and transfers will be refunded. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator.

Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure.

Non-Refundable Deposit bookings sailing on or before May 4, 2022, are eligible for the Cruise with Confidence “Lift & Shift” program. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship or sailing under “Lift & Shift,” you can do so without incurring a change fee; the change fee will be waived.

Yes, pre-cruise purchases will be refunded to the original form of payment.

All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one.

If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Regardless of the original FCC’s expiration date, the new FCC is valid through December 31, 2021, at which time all unused funds will expire, for sailings departing on or before May 4, 2022.

The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Please reference the chart below.

FCCs issued by Celebrity Cruises under Cruise with Confidence can be redeemed on any future Celebrity Cruises sailing departing on or before May 4, 2022. The FCC cannot be used toward a booking in a contracted group or chartered sailing.  

No. These FCCs can be used only toward the cruise fare due on a new booking made after the cancellation request that resulted in the issuance of the FCC. Please note only one Future Cruise Credit may be used by each person on the reservation.

DEPOSIT DUE DATE EXTENSION If you canceled your booking and opted to receive a 100% FCC under the Cruise with Confidence program, and you book a new cruise with Celebrity Cruises by calling us or contacting your travel advisor between:

·       October 6, 2020 and November 4, 2020, you will not be required to make a deposit payment until November 18, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       September 1, 2020 and October 5, 2020, you will not be required to make a deposit payment until October 23, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       August 16, 2020 and August 31, 2020, you will not be required to make a deposit payment until September 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       July 17, 2020 and August 15, 2020, you will not be required to make a deposit payment until August 31, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       June 22, 2020 and July 16, 2020, you will not be required to make a deposit payment until August 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; or

·       May 20, 2020 and June 21, 2020, you will not be required to make a deposit payment until July 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC.

Please note that your deposit payment due date may be extended for this purpose only once.

Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. Please note only one Future Cruise Credit may be used by each person on the reservation.

Yes. Future Cruise Credits can be applied to 2020 and 2021 Christmas and New Year’s holiday sailings.

Cruisetour guests are able to Lift & Shift to next year’s Alaska season, while taking advantage of price / promotion protection. To qualify, the required Lift & Shift criteria must be met, while also ensuring that the future booking’s Cruisetour length is the same as the original.  Should you be interested in a different Alaska Cruisetour than the one originally confirmed, we’re happy to accommodate as long as the Cruisetour lengths align and we have availability.  Alaska Cruisetours and Canadian Cruisetours are not interchangeable for purposes of “Lift & Shift.”

If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements, and we’ll cover any change fees. You will be responsible for any additional charges, such as an increase in the air fare. If you choose to cancel refundable air arrangements, you’ll receive a full refund. Refunds will be processed to the original form of payment. The refund will typically appear on your credit card statement in the next billing cycle.

UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you booked flights independently with an airline or travel partner, you’ll need to contact them directly to inquire about a refund or contact your travel insurance provider.

If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. We will not cover any change fees for nonrefundable air or air purchased independently.

If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com.  In your email, be sure to include the following:

Booking Number

Sail Date

Guest Names

Reason for the email/what was advised by the airline

Emails will be answered in the order received. Responses may take 7 to 10 business days.

Celebrity has extended the expiration date of previously issued Cruise with Confidence FCCs from 10/31/2020 to 12/31/2020. This means that these FCCs can be used on or before 12/31/2020 to make a new booking on a Celebrity Cruises sailing scheduled to depart on or before the later of December 31, 2021, or 12 months after the date that the guest cancelled their original sailing, whichever is later.  

If your cancelation was part of the CWC Program and you chose a 100% FCC for a future date you cannot revert back to your old booking to Lift & Shift at your original price/promotion. Only bookings on cruises that were canceled by us as part of our global sailing suspension are able to revert back to original booking and Lift & Shift in lieu of receiving the 125% FCC or a refund.

All FCCs issued under the new Cruise with Confidence program must be redeemed by December 31, 2021 or 12 months from the date the guest cancelled their original sailing (whichever is later), and can be used on sailings departing on or before May 4, 2022. 

Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2020 or 2021 sailing.  Deadline to request a transfer is November 30, 2020.  FCC may be transferred to another guest in an Individual or non-contracted Group booking.

Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at time of booking. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment.

Yes. You can use it on-or-before December 31, 2021 on a Celebrity Cruises sailing through May 4, 2022.

DEPOSIT DUE DATE EXTENSION If your cruise was canceled as part of the global suspension or you canceled through our Cruise with Confidence program, and you rebook your cruise by calling us or contacting your travel advisor (i.e., instead of booking directly via www.celebritycruises.com) between:

·       October 6, 2020 and November 4, 2020, you will not be required to make a deposit payment until November 18, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       September 1, 2020 and October 5, 2020, you will not be required to make a deposit payment until October 23, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       August 16, 2020 and August 31, 2020, you will not be required to make a deposit payment until September 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       July 17, 2020 and August 15, 2020, you will not be required to make a deposit payment until August 31, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; 

·       June 22, 2020 and July 16, 2020, you will not be required to make a deposit payment until August 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC; or

·       May 20, 2020 and June 21, 2020, you will not be required to make a deposit payment until July 15, 2020 or the final payment due date, whichever comes first, while waiting for your FCC.

Your booking will remain active without any payment until your FCC is applied or up to the final payment due date. After the FCC is applied, you will still need to make payment on the booking either for the balance due or the minimum deposit, whichever is less. The balance due includes the taxes, fees, and prepaid gratuities due on the booking.

Earlier this year, we announced travel restrictions for guests with chronic illness as well as a mandatory “Fit To Travel” form for guests 70 years of age and older with critical health conditions. We are pleased to announce that, while subject to change, the Cruise Lines International Association (CLIA) has confirmed these restrictions were lifted in early April. So, we will no longer require “Fit To Travel” documentation to board our ships.

We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel partners.

Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail  because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare.

Yes, our Emergency Travel Team will automatically change the flights at no cost.

We have currently suspended all cruises, including those from Italy, through October 31, 2020. Should additional voyages need to be modified or suspended, guest and travel partners will be contacted directly.

We have announced all global sailings will be canceled through November 30, 2020. This includes our Galapagos Island sailings.