Managing and Planning Your Upcoming Cruise FAQs

 

Understand and Update My Reservation

 

Managing Your Cruise

Manage My Reservation


How do I edit and manage my reservation information or make additional payments toward my balance?

How do I understand what is included in my cruise fare?

What is included in my cruise?

What if there is a misspelling in my name when I receive my invoice?

Can I upgrade my stateroom reservation to a suite online?

Do children's cruise tickets cost the same as an adult's?

Pay my Balance Due


How will I receive an invoice for my cruise?

If I've put down a deposit, how long do I have to pay my final payment/make a payment toward my balance?

When making final payment in my Guest Account, can I use a different credit card than I used for my initial payment?

Can I pay my balance due in the app?

How do I make a payment?

Transfer my Reservation to a Travel Agent


Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

Celebrity Cruises' Cancellation Policy


What is Celebrity's cruise or Cruisetour cancellation and refund policy?

Is cruise/vacation cancellation protection available?

How can I request a refund if my cruise is cancelled?

Cruise Ticket Contracts & Other Policies


What are the terms of the cruise ticket contract?

Are there any terms and conditions that apply to my purchase of and participation in a shore excursion?

What is Celebrity Cruises’ Guest Conduct Policy?

What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?

What is Celebrity Cruises’ Smoking Policy?

What is Celebrity Cruises’ Alcohol Policy?

What is the Celebrity Cruises' Age Policy?

 


 

Book and Manage My Cruise Add-Ons

 

Flights


What's the easiest way to book flights that align with my cruise dates?

What are the benefits of choosing Flights by Celebrity?

How do I use Flights by Celebrity?

When can I book Flights by Celebrity?

Can I request my airline seats?

Will I accumulate miles if I’m an airline loyalty member?

I am travelling with an infant, do they need a ticket?

Can I check in for my flights online?

Is Flights by Celebrity available to all residents?

Is there a fee to use Flights by Celebrity?

What type of air fares do you offer?

Why don’t I see basic economy fare options on my preferred airline?

What happens if I find a cheaper fare somewhere else?

Can I change my flights?

Can I cancel my flights?

What is your refund policy?

Why were my flights changed?

What happens when my flight is delayed or cancelled?

Are all fares refundable?

If I select a refundable fare, when is payment due?

How come when I select a refundable fare, I am being asked for credit card details?

How will I know that my flights have been confirmed without providing credit card details?

I have purchased one of these fares and I need to make a change, how will this be handled?

Are these fares fully refundable?

Is Pay Later available to all residents?

Hotels


What is the beneift of booking a pre-cruise or post-cruise hotel stay and how do I book?

Transfers


When and how can I book transportation to and from the airport?

Does my infant have to pay for transfers to the ship or airport?

Are there transfer options available for my Alaska Cruise?

What happens if I arrived late due to an airline arrangement and miss the cruise?

CruiseCare Travel Insurance


Do you offer travel insurance?

 


 

Reserve My Onboard Experiences

 

How to Plan Online via Guest Account


How do I plan my cruise experiences online?

How to Plan via the Celebrity App


Why should I download the Celebrity Cruises app?

How do I download the Celebrity Cruises app and log in pre-cruise?

How much does the Celebrity Cruises app cost?

Can I download the Celebrity Cruises® app while I'm onboard?

Do I have to purchase an Internet package to use the Celebrity Cruises app onboard?

What if I'm unable to use the Celebrity App due to a disability or medical condition?

Purchasing Experiences Pre-Cruise


What kind of cruise experiences or products are available for purchase pre-cruise?

Why should I book experiences through Celebrity pre-cruise?

What onboard experiences aren't available to purchase or reserve pre-cruise?

How do I purchase Shore Excursions and when are they available to book?

Can I use Onboard Credit to purchase shore excursions pre-cruise?