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On a Celebrity vacation, you're not just sailing with our ships—you're sailing with our service. For 25 years that's been our calling card—the main reason why our guests cruise with us year after year. From your stateroom attendant to our attentive pool butlers, we're always there with a smile and a helping hand. Our Outstanding customer service and On Board Services are intuitive, so you can enjoy your vacation to its fullest.


Our outstanding service elevates luxury to an art form

With a staff member for every two guests, a helping hand is always near

Les Clefs D’or, an international concierge network recognized by their signature “Golden Keys,” focused on exceptional and personalized guest service

The largest team of on board sommeliers—ensuring you have the right wine to go with your anniversary dinner

Twice daily stateroom service with chocolate at turndown

Welcoming you with a chilled towel after returning from a shore excursion on a hot day

Celebrity's "One Touch Hospitality"

Destination Concierge

Our Destination Concierge will help ensure a seamless, worry-free experience when you go ashore. They have in-depth knowledge of the ports of call on every itinerary. They will also help make your experience even more exclusive by reserving you a table at a recommended restaurant or securing those hard-to-get tickets to a special show in town.

Butler Service in All Suites

Service designed to take pampering to new heights by covering all the details. Celebrity offers European-style butler service to guests in all suites. Receive assistance packing and unpacking. Savor an in-suite meal whenever you choose. Take afternoon tea or nibble evening hors d'oeuvres. Sip complimentary espresso from your veranda. Polish off your look with our shoeshine service. Or just kick back and relax with your favorite board game—delivered on request.

Personal Concierge Service in Concierge Class Rooms

As a Concierge Class guest, your team of dedicated professionals will take care of all your vacation needs. From Priority Check-In—when you’re greeted by your Concierge—to your own Concierge-arranged exclusive destination seminar, we’re there for you.

Extend Your Stay

Extend your cruise vacation. Remain onboard and enjoy some ship services up to 90 minutes prior to the ship's next departure. Enjoy breakfast and lunch in the Oceanview Café, access to the pool, fitness center and select public lounges. Opt for private or group transportation to the airport for an additional fee. We're here to help you squeeze every last second out of your vacation.

Meet Our Crew

Celebrity Captain's Club 

Celebrity Visa Signature® Card