Outstanding Customer Service Elevates Luxury to an Art Form

On a Celebrity vacation, you're not just sailing with our ships—you're sailing with our service. For 30 years that's been our calling card—the main reason why our guests cruise with us year after year. From your stateroom attendant to our attentive pool attendants, we're always there with a smile and a helping hand. Our outstanding customer service and onboard services are intuitive, so you can enjoy your vacation to its fullest.

The World at Your Service

Celebrity’s award-winning hospitality is what sets us apart in the industry and it’s also what adds an extraordinary level of excellence to our approach to your happiness and well-being. From our stateroom attendants attention to detail, to our waiters uncanny ability to recall your favorite dessert, our service lets you focus on making the most of
every moment.


Follows Forbes Travel Guide Service Standards
• Butler
• Certified sommeliers in every restaurant
• Twice daily makeup/turn down
• Nearly 2:1 guest to staff ratio
• Staff from over 50 diverse cultures dedicated to creating a world-class experience for every guest, every time

A Unique Partnership

We’ve taken our world-class service to new heights with an industry-first partnership with Forbes Travel Guide.


Forbes Travel Guide, a global authority on luxury service with over 60 years’ experience in assessing and verifying service and facility at the finest hotels and resorts in the world, now shares the same standards of luxury service to support our ongoing quest to raise the bar on service excellence.

The Retreat

Service designed to take pampering to new heights by covering all the details. Celebrity offers a Butler and concierge service to all guests of The Retreat. Receive assistance packing and unpacking. Savor an in-suite meal whenever you choose. Take afternoon tea or nibble evening hors d'oeuvres. Sip complimentary espresso from your veranda. Polish off your look with our shoeshine service. Or just kick back and relax with your favorite board game—delivered on request.

Concierge Class

Little details make a world of difference, and now our meticulously thought out Concierge Class staterooms are even better. Featuring services, amenities, and exclusive events, step inside and discover a space that is so much more than a room—it’s an experience. As a Concierge Class guest, your team of dedicated professionals will take care of all your vacation needs.

Meet Our Crew

Giuseppe Moschella

"I may only be 23, but I've lived in six different countries and speak six different languages. I truly feel like a citizen of the world. Not only do I love visiting places, I love experiencing the culture, eating delicious food, talking to locals, and getting the most out of the place. I don't just visit our ports of call, I truly live in them, and I've loved them all. I've been almost everywhere, and I am passionate about travelling the rest of the places in the world I haven't seen, yet."

Maja Davidovic

"I come from a very small but very pretty country, which I am very proud of, called Macedonia. I graduated from the University of Education there, and I'm also working on my Master's Degree. I love researching other cultures and languages in my free time, which makes my job with Celebrity Cruises perfect." One of the best parts of working on board and traveling the world is meeting people and making friends from all over the world.

Orkun Gozde

"I was born and raised in Turkey, and I graduated with a Tourism and Hotel Management degree in Cyprus. I joined Celebrity Cruises in 2009. It's been the perfect job for me, because I get to use my education, plus I get to satisfy my love of travel. I've been to so many places, but the one thing I'm still waiting to do is surf with sharks in South Africa. That might sound crazy, but I love doing challenging things, and what a story that would be to tell."

Theodore Benetos

"I've travelled to all seven continents and experienced the authentic cuisine and wine in Portofino to the energy of the Cannes Film Festival. One thing I've noticed is even though places can be very different, there are always similarities, too. I love discovering both the differences and similarities. To me, the best thing about every place I visit are the people. I've found they're wonderful everywhere."

Leaon Mathee

"I come from a varied background. My mother is first generation French and my father is third generation German. So, as a child I grew up with a blend of incredible cultures. I was raised in South Africa, and I travelled to Europe often. I think these early experiences in life made me fall in love with travelling and meeting people from different cultures. For me, there is never a boring story when speaking to people from another part of the world."