We’ve extended our Cruise with Confidence program to allow you even more time to adjust your travel plans, should you need to. Now, you can change any sailing departing up to September 1, 2020, up to 48 hours before your departure date and receive a Future Cruise Credit for the amounts paid toward your cruise fare.
In our efforts to ease guests concerns regarding booking sailings with the ever-evolving challenge presented by coronavirus (Covid-19), we’ve responded by addressing the concerns regarding our cancelation policy. That’s why we introduced the Cruise with Confidence policy. We hope this policy gives you the confidence to book the vacation you’ve been thinking of so often during this challenging time in history.
We understand the uncertainty that the current environment has created for travelers; therefore, we’ve made these adjustments to our cancelation policy to give you more flexibility in planning your vacation with us. At the core of this new policy is the recognition that guests want to know we care about their concerns and are responsive to their need for peace of mind.
Essentially, Cruise with Confidence means that guests who cancel their cruise for sailings departing up to September 1, 2020, can do so for ANY reason up to 48 hours before sailing and get a 100% Future Cruise Credit, for the amounts paid toward their cruise fare, good until December 31, 2021.
Guests can simply call to cancel, and they’ll receive a Future Cruise Credit for the amounts paid toward your cruise fare within 30 days of cancelation that they can use toward another sailing in the future.
Cruises through September 1, 2020 are automatically included in the program.
Yes. All Cruise with Confidence Future Cruise Credits must be redeemed on sailings departing on-or-before December 31, 2021.
Guests with qualifying sailings need to call us no later than 48 hours prior to their departure date to be receive their Future Cruise Credit in the amounts paid toward their cruise fare.
Just like any Future Cruise Credit (FCC), you will be responsible for paying the difference between the new cruise fare and the amount of the FCC, if any. If you apply the FCC on a cruise that’s less expensive, a new FCC will be issued for the balance, opening yet another great opportunity to cruise with us again.
If you wish to cancel prior to final payment and are not interested in participating in our Cruise with Confidence policy, our standard cancelation policy applies. You’ll receive a full refund of the amount paid to date prior to final payment, and the nonrefundable deposits will be returned in the form of an FCC. After final payment, the standard cancellation penalties apply.
Your FCC will be reflective of the cruise fare amount paid, less taxes and fees.
Yes, there are no restrictions to any rate codes.
Non-Refundable Deposit bookings for sailings on-or-before September 1, 2020, are eligible for this temporary policy change and follow the same guidelines. Prior to the Final Payment deadline, guests with Non Refundable Deposit bookings who wish to change to an alternate ship or sailing can do so with no fee assessed—the change fee will be waived.
The original Future Cruise Credit will be reinstated with the prior FCC amount and expiration date. If expired or due-to-expire before October 31st, 2020, you will be granted an extension through October 31st, 2020 to redeem. Your will also receive a new Future Cruise Credit based on the remaining amount paid and following the Cruise with Confidence policy terms.
The Cruise with Confidence policy applies to all guests wishing to cancel up until 48-hours prior to their vacation start date. Please reference the chart below for further clarity.
|Sailing Departure Date:||Last Date to Cancel:|
Cruise with Confidence Future Cruise Credits can only be applied to the brand from which it was issued. That means a guest would not be able to apply a Cruise with Confidence Future Cruise Credit from a Celebrity Cruises sailing on a new Royal Caribbean sailing.
Yes. Cruise with Confidence works with both individual and group bookings. However, it does not apply to chartered sailings.
If you booked a refundable ticket through Flights by Celebrity, you’ll receive a full refund, and the $200 penalty will be waived. If you booked a non-refundable ticket through Flights by Celebrity, or you booked directly with an airline, you’ll need to contact that airline directly to inquire about a refund.
Guest will be fully refunded for the amount paid.
Yes, cruise only transfers will be fully refundable.
Yes, full payment is still required at 75 days-to-sailing for departures 1-4 nights in length and 90 days-to-sailing for 5+ nights.
All pre-cruise purchases will be refunded to the original form of payment.
At time of cancellation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at time of booking.
No. When you rebook using your Cruise with Confidence Future Cruise Credit, you will have the opportunity to take advantage of any current promotions and prevailing fares currently available when you make the new booking.
All terminal and ship access points are being thoroughly sanitized before and after all sailings. In addition, high traffic areas onboard, including restrooms and public areas, are undergoing extensive cleaning each evening, over and above the normal procedures. There will be daily announcements are being made to remind guests to wash their hands often, use recommended coughing etiquette, and immediately report any illness symptoms.
Likewise, additional medical staff has been added and are providing
complimentary medical consultations during every sailing. Further, there will be temperature checks administered to all guests prior to boarding. You can check our Travel Alert page for the most up to date protocols and travel restrictions.
Terms & Conditions
The Cruise with Confidence program allows individual and guests in non-contracted groups booked on Royal Caribbean International, Celebrity Cruises, Azamara and Silversea (“RCCL”) to cancel up to 48 hours prior to the vacation start date. Vacation start date includes any pre-hotel or Cruisetour packages booked through RCCL. The Cruise with Confidence program applies only to guests sailing on or before September 1, 2020. If the guest opts for the Cruise with Confidence program, and cancels their cruise, a Future Cruise Credit (FCC) will be issued for the amounts paid to the cruise line. The FCC is non transferrable and may not be redeemed for cash. The FCC certificate’s value may be applied toward the cruise fare due on a new booking on the brand originally purchased. All bookings are subject to availability at the time of the request. Any booking made using the FCC must be used for a sailing that commences on or before December 31, 2021. If not used on or before December 31, 2021, the certificate will automatically expire and have no value. Restrictions may apply on stateroom category and applicable pricing and promotions. Guest will remain responsible for paying the applicable deposit amounts, taxes/fees, port expenses and gratuities for the new booking. Program does not apply to chartered sailings. RCCL reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or
liability. Offer can be withdrawn without notice. ©2020 Celebrity Cruises Inc. Ships’ registry: Malta and Ecuador.