Cancellation Policy
Q.

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

A.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Effective 4/3/16 all sailings will include a new Cancellation Policy and Penalty Schedule for any new Individual Reservations or Group Shells. Cruise Length Days Prior to Departure Charges per Person 1 to 4 Nights 75 Days or more No charge 74 to 57 days Deposit amount 56 to 29 days 50% of Total Fare (taxes, fees & port expenses excluded)* 28 to 15 days No refund except for taxes and fees *Or deposit amount, whichever is greater Individual Reservations Policy All Individual Reservations bookings created on or before 4/2/16 will retain the current payment and penalty schedule. All Individual Reservations bookings created on or after 4/3/16 will follow the new final payment/penalty schedule. Groups Policy Groups created prior to 4/3/16 will retain the old penalty schedule ONLY if they contain at least one named and deposited booking. Groups created prior to 4/3/16 containing unnamed space will follow the new penalty schedule. All groups created on or after 4/3/16 will follow the new penalty schedule. Refunds of the Cruise Fare or CruiseTour Fare (including any applicable supplement charges) for cancellations by Passenger made prior to sailing or, with respect to CruiseTours cancellations made prior to the first day of the CruiseTour shall be made in accordance with the following cancellation policy: Non-Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 60 Days or more No charge 59 to 43 days Deposit amount less taxes and fees 42 to 29 days 50% of Total Fare less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 75 days or more No charge 74 to 57 days Deposit amount less taxes and fees 56 to 29 days 50% of total price less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 90 Days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of Total Fare less taxes and fees 45 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 90 days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of total price less taxes and fees 42 to 22 days 75% of total price less taxes and fees 21 days or less No refund less taxes and fees For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details. For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. Cancellation notices are effective when received by the Operator. For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details. Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever. If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent. Is cruise/vacation cancellation insurance available? With the CruiseCare® Cancellation Penalty Waiver (provided by Celebrity Cruises), if you need to cancel or your cruise is interrupted, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost). Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used. Review CruiseCare terms, conditions and plan sponsors here