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Cancellation Policy
Q.

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

A.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

Select fare programs require the payment at the time of booking of a nonrefundable deposit. That deposit amount shall not be refunded at any time after it has been paid. Change fees will apply to bookings for which the deposit is nonrefundable.

Cancellation of Cruise or CruiseTour. Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of theCruiseTour) the Operator receives notice of cancellation.

For Cruises Booked Before April 16, 2018

For 1 TO 4 NIGHT CRUISES IF CANCELLATION IS MADE (including Holiday Sailings) CANCELLATION CHARGE (Per person)
75+ days
No charges (except for Non-refundable Deposit amounts )
74 to 43 day
Deposit amount
42 to 29 days
50% of total price
28 to 15 days 75% of total price
14 days or less 100% of total price - No refund

 

For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person)
90+ days No charges
89 to 75 days Deposit Amount
56 to 29 Days
50% of total price
28 to 15 days
75% of total price
14 days or less 100% of total price - No refund

 

For Cruises Booked On or After April 16, 2018

FOR 1 TO 4 NIGHT CRUISES (including Holiday sailings) CANCELLATION CHARGE (Per Person)
75+ days
No charges
74 to 61 days 50% of total price
60 to 31 days 75% of total price
30 days or less 100% of total price - No refund

 

FOR 5 NIGHTS OR LONGER CRUISES (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per Person)
90+ days No charges
89 to 75 days 25% of total price
74 to 61 days 50% of total price
60 to 31 days 75% of total price
30 days or less 100% of total price - No refund

 

In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.

Cancellation notices are effective when received by the Operator.

For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.

For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.

Q.

Is cruise/vacation cancellation protection available?

A.

With the CruiseCare® Cancellation Penalty Waiver (non-insurance feature provided by Celebrity Cruises), if you need to cancel your cruise, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost). Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

Review CruiseCare terms, conditions and exclusions here.        

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