What health screening measures are being taken at the terminal on boarding day?
Screening begins with a request to present proof of vaccination, visual check, and health questionnaire. If you show signs of a fever, cough, or fatigue, you’ll be directed to a secondary screening. A SARS-COV 2 test that will be administered at the terminal is required for boarding for all unvaccinated guests ages 2 –15. Prior to embarkation, check www.healthyatsea.com and government sites for specifics as the requirements vary by port and continue to evolve.
Are results for a Covid-19 test from a home testing kit accepted?
At this time, we are requiring guests 18 years and older to be fully vaccinated for COVID-19. Each guest must submit proof of full vaccination no later than boarding day, in the form of the original vaccination record document issued by either (1) the country’s health authority that administered the vaccination (e.g., U.S. CDC's Vaccination Record Card) or (2) the guest's medical provider that administered the vaccination. Electronic vaccination records will only be accepted for residents of those countries where electronic documentation is the standard issued form (e.g., a unique QR code). The vaccination record submitted to Celebrity Cruises must show that the guest is fully vaccinated. This means that the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series), and that the guest has received the final dose at least 14 days before sailing.
If I test positive for SARS-COV-2 right before my cruise, at the terminal, or on the cruise, what is your refund policy and what associated costs are covered?
Guests who book a Celebrity Cruise with a sail date on or before October 31, 2021, will have the following reassurances included at no extra charge.
• 100% refund of your cruise fare, and your Traveling Party’s fares, if any of you test positive for COVID-19 within 14 days prior to the cruise or at the boarding terminal.
• Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise.
• If you test positive for COVID-19 during the cruise, Celebrity Cruises will cover the costs of COVID-19 related medical treatment onboard, any required land-based quarantine, and travel home for you and your Traveling Party.
*Last modified April 30, 2021. Subject to change. “Traveling Party” means your family members living with you in the same household and traveling companions assigned to your stateroom on the cruise. Conditioned upon guest compliance with the RCG COVID-19 Policies and Procedures in effect at the time of the cruise. Additional terms and conditions apply. See our COVID-19 Refund and Cancellations Policy and your Cruise Ticket Contract for details.
Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?
In addition to our booking terms or cruise ticket contract — which all guests must accept — guests will be required to acknowledge the risks associated with pathogen transmission during their voyage and on tours or other shoreside experiences at our destinations, as well as agree to follow all of our health and safety policies at all times. Failure to agree to our terms and conditions or accept the requisite health acknowledgments will result in a denial of boarding, and your inability to participate in tours and shoreside experiences.
Do I need to use the Celebrity Cruises App to meet new safety policy requirements? What if I don't have a smartphone?
We strongly advise that all guests download and use the Celebrity Cruises App available for Apple and Android devices. It has been enhanced with features that are essential to a smooth and safe boarding day and cruise. These features include notifications, online check-in, the new online Guest Safety Briefing required of all guests, and our Guest Health, Safety, and Conduct Policy. Some features are available only via the App, including the Guest Health Questionnaire to be completed by all guests 24 hours before sailing. The App offers key functionality to support guest needs throughout the sailing, important sailing details, ship maps, guest to guest chat, event and dining booking, itinerary planning, steps to assure health and safety, and more. We continually deploy additional functionality to the App. While we provide assistance for guests without access to a smartphone and the App, we highly recommend that all guests download and use the App immediately after cruise booking to achieve the smoothest experience and avoid possible delays.
Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?
Certain guests may be at an increased risk of becoming infected with SARS-CoV-2 (coronavirus). Guests of any age with certain underlying medical conditions may also be at an increased risk of developing severe COVID-19. Before booking or sailing on a cruise, please review the latest public health guidance about at-risk populations. All guests should consider their individual risk level for severe illness and make an informed travel decision on that basis. We recommend guests with a higher risk of severe illness consult with their doctor prior to booking or sailing with us.
If vaccination is medically contraindicated because of a disability or pre-existing medical condition; if I am not vaccinated for religious reasons, who should I contact?
Please contact our Access Department at (866) 592-7225 or locally (954) 628-9708 or send an email to firstname.lastname@example.org so that our team can guide you on what documents will need to be submitted for consideration. You should contact them as soon as possible and ideally no later than 30 days before your cruise departs. You can also have your local travel agent or International Representative contact us. Should you require it, our fax number is (954) 628-9622.
What vaccines are accepted?
Vaccines that are fully approved or authorized for emergency use by a national regulatory authority (such as the U.S. FDA), or global health organization (such as the World Health Organization) are accepted. Please be aware that certain countries we sail from or visit during a voyage may require a specific vaccine, and only those travelers vaccinated with the requisite vaccine will be considered fully vaccinated. Be sure to review your departure country's requirements or consult our guest materials prior to sailing for these requirements.
What is the definition of a traveling party?
The term "traveling party" can include guests traveling in the same stateroom or reservation; guests traveling in multiple staterooms or as part of multiple reservations; as well as guests we determine to be legally or socially related or proximate in any way, at any time prior to or during the voyage, for any duration of time. It is important to note that contact tracing may deem you or someone in your traveling party a "close contact" of another guest if you were within 6 feet of someone infected with COVID-19 for a cumulative total of 15 minutes or more over a 24-hour period (for example, three individual 5-minute exposures for a total of 15 minutes in one day). If you are found to meet this contact threshold, certain actions may be required for your safety and the safety of your fellow guests.
If I'm denied boarding at the pier or arrive late, can I board the ship at the next port?
No, due to the specific boarding day processes required to evaluate the health of everyone onboard, we cannot have guests join the cruise downline once the sailing has embarked.
Am I able to get off of the ship once I’ve boarded to explore the city, as long as I return before the boarding time closes?
No, once a guest boards the ship they may not disembark. We require all guests to remain onboard.
As a guest of The Retreat®, will I still have a separate check-in area and lounge area available to me?
Yes, we will continue to offer our guests of The Retreat® a separate check-in flow and lounge area in the terminals that offer this. This could change due to evolving screening requirements at the terminal. NOTE: If a guest of The Retreat is not vaccinated, they will follow a separate path to the required antigen testing station.
Are there any new luggage recommendations or restrictions?
No, there are no changes to the luggage process at this time.
I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?
We're sorry to hear that. If you made your booking by July 31, 2021, it falls under our Cruise with Confidence policy, meaning you can cancel your reservation and receive a 100% Future Cruise Credit. You just need to let us know at least 48 hours before your sail date. We look forward to welcoming you onboard at a future date.
Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?
Are there any new policies or procedures for service animals?
Service dogs will continue to be welcome onboard our ships. Guests continue to be responsible for obtaining all required health documentation for the dog to depart the ship in ports of call and the final destination.
What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?
In compliance with strict standards set by U.S. Public Health Services (USPHS) and the Vessel Sanitation Program (VSP), our ships have always been maintained using the most rigorous cleaning regimens. Now, with guidance from our Healthy Sail Panel, we've evaluated every element of our cleaning protocols and enhanced those regimens to meet medical-grade standards. All ships are thoroughly cleaned and sanitized prior to every voyage, and consistently and frequently throughout your sailing, with disinfecting cleaning agents and techniques that have been certified by health authorities as effective against SARS-Cov-2 (coronavirus). All chemicals are EPA-certified, alcohol-based, scentless, and safe for the general population. High-traffic and frequently touched areas like elevators, escalators, stairways, and promenades are cleaned every two hours and gangway rails every 20 to 30 minutes during busy times. Staterooms are cleaned daily and only while guests are out of the room, with particular attention paid to frequently used items and surfaces. All stateroom and housekeeping attendants will be continuously trained on the latest sanitization guidelines. We'll ensure cleaning standards are upheld through frequent stateroom inspections using black light technology to show surface wiping efficacy. Crew will have mandatory, ongoing training classes and refreshers that are documented to ensure all the latest protocols are being followed, in compliance with various international regulations, including the International Convention for the Safety of Life at Sea (SOLAS), Standards of Training, Certification, and Watchkeeping for Seafarers (STCW), and the International Organization for Standardization (ISO).
How are you ensuring guests are washing and sanitizing their hands?
Hand hygiene on board has always been a priority for us, as a proven way of helping protect the health and safety of our guests and crew, with numerous hand washing sink stations and hand sanitizer stations located throughout the ship. Now we have increased and enhanced those efforts by increasing the number of Purell® sanitizer stations around the ship by 75% and introducing Purell sanitizer wipe stations in high-touch areas.
Will there be hand sanitizer provided in the stateroom and around the ship?
Hand sanitizer stations have always been available throughout the ship, but we've now increased that number by 75%. And we're placing them anywhere you're most likely to use them, near elevators and at exits and entrances to all venues, plus anywhere onboard that doesn't have handwashing stations or restroom sinks in the immediate area. Additionally, a new bottle of hand sanitizer will also be made available in all staterooms.
Will you provide any personal protective equipment onboard like masks, hand sanitizer and disinfecting wipes?
For your convenience, upon arriving in your stateroom, you'll find a welcome kit with a mask for each guest and hand sanitizer for your room. However, we encourage you to pack and wear your own face masks, as they are required in terminal and may be required onboard or ashore depending on your itinerary. Cloth masks will also be available for purchase onboard in the shops. Around the ship, you'll find we've increased Purell hand sanitizer stations by 75% and added Purell disinfecting wipe stations in high-touch areas.
How is air circulated and filtered on board? Is the air safe on board a cruise ship?
On Celebrity Cruises ships, 100% fresh ocean air is continuously supplied from outside. Intake of air occurs on one side of the ship for cooling and ventilation, then the air is removed via exhaust on the opposite side of the ship. This continual intake of fresh air replaces the air in any space, with a total air change up to 12 times an hour in staterooms, and about 15 changes an hour in large public spaces. Fan coil units in your stateroom and public spaces provide an extra layer of protection, continuously scrubbing the air of pathogens, using a high-grade MERV 13 filter that captures aerosols 0.3 to 1 micron in size with ~90% efficacy— fine enough to filter aerosolized viruses. An independent study by the University of Nebraska Medical Center confirmed that cross-contamination of air between adjacent spaces is virtually impossible thanks to this powerful system.
Where and when will physical distancing be required on board? How will this be enforced?
Physical distancing should be practiced throughout your vacation, from the moment you arrive at the terminal until you return home— allowing at least 6 feet (2 meters) of space between guests who are not in the same traveling party. Signage, ground markings and crew safety ambassadors will be posted throughout the ship and terminal to kindly remind guests of distancing and other protocols. Seating in public spaces such as dining venues, theatres and pool decks will be spread out, and elevators will be limited to no more than four guests or one travel party at a time.
How full will the ship be? Will there be fewer guests on board than usual to promote physical distancing?
Yes, we’re sailing with fewer guests for more space—and more luxury. This will make physical distancing across venues a lot easier and ensure everyone will get a chance to enjoy different activities in smaller groups with plenty of spacing. Note that the number of guests on board may be adjusted in the future as situations evolve.
Will you still require the guest safety muster drill? How will this be conducted safely?
Muster drills are an important part of ensuring our guests' safety— and we're excited to introduce an entirely new approach to delivering that information, called Muster 2.0TM. This patented system streamlines the traditional muster process, making the key elements of the safety drill available right on your mobile device or stateroom TV— including reviewing what to expect, where to go in case of an emergency, and how to properly use a life jacket. After reviewing safety information on your own via the Celebrity Cruises app once in terminal or on your stateroom TV, you can complete the drill by visiting your assigned assembly station on the ship, where a crew member will verify that all steps have been completed and answer any questions, eliminating the need for a group drill.
How are my linens and towels washed to ensure they are sanitized?
The temperature of washers and dryers onboard follows the guidance of the U.S. CDC to ensure all laundered goods, including towels, bed linens, and cloth napkins, are fully sanitized.
Are there any experiences or venues that are closed?
Almost all of our onboard venues or experiences will be operating. You may notice protocols in place for your health and safety. Signage will be posted at venues and experiences to guide you.
Will room service still be available?
Yes, room service will still be available for your convenience. Additionally, between 6 a.m. and 11 p.m. complimentary room service is available.
Are reservations required for dining, and will there be limits on party sizes at your restaurants?
Reservations are strongly recommended and easy to make using the Celebrity Cruises App. Making a prior reservation ensures you're able to secure a dining time of your choosing, avoids forming lines outside venues and allows for physical distancing. For the safety of all our guests onboard, at this time, a maximum of 8 guests are allowed per table, and guests may only dine with other members of their travel party. We are continually evaluating these protocols and will make updates as public health standards evolve.
What services for guests of The Retreat® will be available and what will be discontinued?
All of the services our guests of The Retreat® have come to expect will still be available to them, from priority boarding, to Luminae, The Retreat Lounge, The Retreat Sundeck*, and a Personal Retreat Host.
*On Edge Series and Revolutionized ships
How will the new health and safety protocols affect The Retreat Lounge?
Guests of The Retreat® will continue to have access. Additionally, self-service food options are no longer offered.
Can guests still expect the regular delivery of advertisements and flyers, such as the Celebrity Today, to their stateroom?
Celebrity Today will still be delivered at turndown. Proper stand-up displays and digital screens will be leveraged throughout the ship to take the place of printed materials, where possible. Stateroom drops will be minimized as the Celebrity app, stateroom TVs, and other digital systems will be used to communicate to guests on board.
Are consecutive/back-to-back cruises still an option for guests?
At this time, we can accommodate vaccinated guests on back-to-back cruises. We will advise guests who do purchase back-to-back cruises of any specific protocols ahead of their cruise.
If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2 while on the cruise, and if so, how soon do you have results?
If any of our guests or crew members ever feel unwell during their sailing, they can be evaluated by medical staff, with an in-stateroom visit or by video tele-consultation. Rapid SARS-CoV-2 tests can be conducted right onboard in our medical lab that allows for rapid, accurate onsite RT-PCR testing with results in under an hour, alongside a multitude of other evaluative tests. This is just one capability of our enhanced Medical Center where we've added more doctors and nurses, upgraded equipment, and a dedicated Controlled Care Center where potentially infectious guests or crew can be cared for away from general medical areas.
If a guest or crew member tests positive on board, what is your response plan?
In the event any of our guests or crew tests positive for SARS-CoV-2 onboard, we have a robust, tiered response plan in place that we've developed with guidance from local authorities and leading public health experts. The tiers increase protocols and vigilance onboard while providing transparent updates to guests the whole way. In partnership with local authorities, Celebrity Cruises has developed transport protocols to ensure the ship can return to port and impacted guests get home safely.
If someone of a group falls ill who will be debarked?
All guest that tests positive and close contacts will be debarked. This includes close contacts that weren’t part of this group. At this time, vaccinated guests who are close contacts are subject to debark as there is not enough scientific data to confirm. As this evolves, our policies will too.
If a guest tests positive and is moved to isolation, what care and amenities will be available to them?
Guests, and their traveling party, that test positive for SARS-CoV-2 will move to isolation staterooms that are closer to the Medical Center and will enjoy complimentary amenities like Wi-Fi and room service, along with regular visits or tele-consultations with medical staff to monitor their wellness.
How is the medical center equipped to handle a possible COVID-19 case? What medical services are offered on board the ship for the evaluation and treatment of COVID-19?
If a guest starts to feel ill, they can report the need for immediate medical attention by phone, to the nurse on duty. Our medical team will evaluate the guest in the comfort and privacy of their stateroom, by an in-person visit or by video tele-consultation and determine if a SARS-CoV-2 test is needed. Our onboard medical facilities are prepared to offer robust treatment with rapid RT-PCR testing and results onsite; state-of-the-art equipment enhancements like hospital-grade ventilators with CPAP and BiPAP capabilities; a dedicated Controlled Care Center where potentially infectious guests or crew can be cared for away from general medical areas; and more critical care beds on each ship.
What is the cost for onboard medical care and testing for COVID-19-related concerns?
Onboard SARS-CoV-2 evaluation and testing that is performed on recommendation of the onboard medical team is free of charge. COVID-19-related medical treatment provided onboard, should treatment be necessary, is also free of charge.
Will I need to quarantine or isolate when I return to the U.S. from my cruise?
Rules and recommendations on post-travel quarantine vary among U.S. states, localities, schools and workplaces. Before traveling, guests should familiarize themselves with any requirements that may exist so that they may plan accordingly.
Will crew members be vaccinated and wearing personal protective equipment like masks?
The health and safety of our guests and crew is our top priority. All crew members are vaccinated and provided with the tools and the training to follow all new protocols — including how to properly don personal protective equipment like face masks, which they will wear at all times, and gloves in roles where they may be necessary.
How are crewmember areas and rooms cleaned? Are crew members expected to abide by similar policies as the guests?
All crew members are responsible for cleaning and maintaining their private rooms while following the same cleaning and sanitization standards put into place for guest staterooms. We have a comprehensive inspection process for crew accommodations and crew public areas that ensure all standards are followed.
How do you decide if it is safe for the ship to visit a destination?
Initially guests will only be allowed off the ship in all ports on one of our curated shore excursions.
These curated experiences will extend the highest health and safety standards.
Most experiences are outdoors and guests will be encouraged to stay with their group. Buses will be at reduced capacity and will be sanitized frequently. Small Group Discoveries will be available and for those who would prefer to tour with their family or group, Private Journeys will be available. We’re working closely with local government to comply with their requirements.
Will I be required to purchase a Celebrity shore excursion while visiting ports of call?
Independent On-Your-Own tours are available unless locally restricted. While in port, guests must comply with local guidelines. Regardless of vaccination status, Celebrity’s curated shore excursions are strongly encouraged. Our tours extend the highest health and safety standards we’re following on board. Most experiences are outdoors, and guests will be encouraged to stay with their group. Buses will be at reduced capacity and will be sanitized frequently. Small Group Discoveries will be available, and for guests that prefer to tour with their family or group, Private Journeys will be available. We’re working closely with local government to comply with their requirements.
Will groups be allowed to bring outside gifts or goods for stateroom deliveries? Additionally, are shipboard food and beverage items still available for stateroom delivery?
Yes. Group members have the ability to arrange gifts to be delivered onboard, regardless of whether the item originated onboard or onshore. No outside food products will be accepted.
Are the onboard conference centers still accessible to host group meetings and events?
Absolutely. The onboard conference rooms are an ideal location for meetings and events. Additional sanitization measures will be in introduced, including the changing of table linens daily and electrostatically spraying the center at the end of each day.
Why are Captain’s Club Benefits changing?
Over the last year, we were presented with a rare opportunity to pause, step back, and assess all aspects of our vacation experience. This resulted in exciting refinements including reimagined cruise packaging and enhancements to our Captain’s Club program.
Seamless experiences have always been our goal, and we believe vacations should be effortless from the start. That’s why every Celebrity cruise now includes drinks, Wi-Fi, and tips—with Always IncludedSM. We’ve also developed new ways to honor your well-deserved Captain’s Club status, including new events and exclusive perks.
We also continue to work hard with our expert advisors, the Healthy Sail Panel, to develop new measures to keep you healthy at sea and we are adjusting parts of our Captain’s Club program accordingly. As always, we’re committed to providing you the incredible, luxurious Celebrity experience that you’ve come to expect from us.
As a Select and above member, will I still have priority embarkation benefits?
When we return to service, the embarkation process will be different. To manage the flow of guests and follow new health and safety protocols, guests will request a set arrival time in advance. More details of the embarkation process will be provided before you sail.
How will processes related to the Captain’s Club program be different?
We’ll be making minor adjustments to comply with new safety measures that still allow you to enjoy the perks of being a Captain's Club member. For example, certain events and spaces, like complimentary access to the Persian Garden for Elite members and above during port days and the Captain’s Club Wine Tasting, will require an advance reservation to manage capacity. Elite members and above will be able to enjoy an exclusive and private breakfast in Tuscan Grille, now served a la carte instead of buffet style. And, Captain’s Club host hours and location may change to manage the number of people gathering. These tweaks will be shared either pre-cruise or onboard during your sailing.
Will the Captain’s Club member events onboard be changing? If so, how?
Yes. New health and safety standards required us to rethink some of our event offerings, which gave us a chance to get creative. We’ve developed new experiences just for you, like reimagined welcome parties and a special event where you’ll get to be the artist. Learn about these new events and all program changes at https://www.celebritycruises.com/captains-club/program-changes.
Will there be any changes to Zenith Benefits?
In keeping with new health and safety standards, we’ll be tightly managing venue capacities. As a result, Zenith access to the lounge at The Retreat® and Michael’s Club will be limited to members staying in The Retreat until further notice. Our primary goal is to keep our guests and crew safe and healthy. Other benefits such as complimentary laundry, complimentary streaming Wi-Fi, complimentary premium beverage package and 25% off specialty dining will still be available.
The Top Cruiser on each sailing can now enjoy a complimentary dinner at a specialty dining restaurant, along with complimentary flowers and wine. This special guest will also now have the opportunity to take part in an interview with our cruise director that will air on in-stateroom televisions.
Members sailing after reaching 6K and 9K points will also receive a complimentary dinner in specialty dining.
Lastly, the Extend Your Stay program is suspended until further notice.
Will the Galapagos be open to all markets to book, or is it only specific markets?
Yes, all markets are able to book a Galapagos cruise.
Will guests be able to purchase cruise only?
Yes, however, we highly recommend our all-inclusive pre and post packages.
Will guests be able to purchase tours? Or is it just the 7-night cruise available?
Our Galapagos cruise offerings are all-inclusive, there are no additional tours available for purchase (other than our pre and post packages)
Celebrity Flora and Celebrity Xploration will start at reduced capacity. Celebrity Xpedition already sails at reduced capacity year-round.