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Testing & Screening

What health screening measures are being taken at the terminal on boarding day?

Are results for a Covid-19 test from a home testing kit accepted?

If I test positive for SARS-COV-2 right before my cruise, at the terminal, or on the cruise, what is your refund policy and what associated costs are covered? 

Will I have to sign a COVID-19 waiver or other legal agreement to board the ship?

Do I need to use the Celebrity Cruises App to meet new safety policy requirements? What if I don't have a smartphone?

Are there any health restrictions or pre-existing condition limitations, due to COVID-19, for cruise guests?

If vaccination is medically contraindicated because of a disability or pre-existing medical condition; if I am not vaccinated for religious reasons, who should I contact?

What vaccines are accepted?

Boarding Day and Terminal Protocols

What is the definition of a traveling party?

If I'm denied boarding at the pier or arrive late, can I board the ship at the next port? 

Am I able to get off of the ship once I’ve boarded to explore the city, as long as I return before the boarding time closes?

As a guest of The Retreat®, will I still have a separate check-in area and lounge area available to me?

Are there any new luggage recommendations or restrictions?

I have read the new health policies and procedures, and I am unsure at this time if I want to cruise. Can I change or cancel my booked cruise?

Where can I find the updated Guest Health, Safety and Conduct Policy and the Refusal to Transport Policy?

Are there any new policies or procedures for service animals?

Cleaning & Sanitization

What are your cleaning and sanitization standards on the ship? What guidelines apply, and how do you know they are sound? How is the crew trained to implement them effectively?

How are you ensuring guests are washing and sanitizing their hands?

Will there be hand sanitizer provided in the stateroom and around the ship?

Will you provide any personal protective equipment onboard like masks, hand sanitizer and disinfecting wipes?

100% Fresh, Filtered Air

How is air circulated and filtered on board? Is the air safe on board a cruise ship? 

While On Board

Where and when will physical distancing be required on board? How will this be enforced?

How full will the ship be? Will there be fewer guests on board than usual to promote physical distancing?

Will you still require the guest safety muster drill? How will this be conducted safely?

How are my linens and towels washed to ensure they are sanitized?

Are there any experiences or venues that are closed?

Will room service still be available?

Are reservations required for dining, and will there be limits on party sizes at your restaurants? 

What services for guests of The Retreat® will be available and what will be discontinued?

How will the new health and safety protocols affect The Retreat Lounge?

Can guests still expect the regular delivery of advertisements and flyers, such as the Celebrity Today, to their stateroom?

Are consecutive/back-to-back cruises still an option for guests? 

24/7 Medical Care

If a guest or crew member starts feeling unwell during a voyage, what steps are taken? Can you test for SARS-CoV-2 while on the cruise, and if so, how soon do you have results?

If a guest or crew member tests positive on board, what is your response plan?

If someone of a group falls ill who will be debarked?

If a guest tests positive and is moved to isolation, what care and amenities will be available to them? 

How is the medical center equipped to handle a possible COVID-19 case? What medical services are offered on board the ship for the evaluation and treatment of COVID-19?

What is the cost for onboard medical care and testing for COVID-19-related concerns?

Will I need to quarantine or isolate when I return to the U.S. from my cruise?

Will crew members be vaccinated and wearing personal protective equipment like masks?

How are crewmember areas and rooms cleaned? Are crew members expected to abide by similar policies as the guests?

While Ashore

How do you decide if it is safe for the ship to visit a destination? 

Will I be required to purchase a Celebrity shore excursion while visiting ports of call? 

Group Bookings

Will groups be allowed to bring outside gifts or goods for stateroom deliveries?  Additionally, are shipboard food and beverage items still available for stateroom delivery? 

Are the onboard conference centers still accessible to host group meetings and events?

Captain's Club

Why are Captain’s Club Benefits changing?

As a Select and above member, will I still have priority embarkation benefits?

How will processes related to the Captain’s Club program be different?

Will the Captain’s Club member events onboard be changing? If so, how?

Will there be any changes to Zenith Benefits?

Galapagos

Will the Galapagos be open to all markets to book, or is it only specific markets?

Will guests be able to purchase cruise only?

Will guests be able to purchase tours? Or is it just the 7-night cruise available?