Voluntary Suspension Of Cruising

Unfortunately, no. We understand and appreciate your decision to take advantage of our Cruise with Confidence program to receive compensation valued at 100% Future Cruise Credit. Guests who continued sailing now have no choice, since their sailings have been canceled as a result of our recent voluntary suspension of sailings, and therefore, those guests are receiving a different compensation offer.

The safety and well-being of our guests and crew is our top priority. All current travel restrictions and requirements were implemented as temporary measures. At this time, the Fit to Travel form for guests 70 years of age and older continues to be part of the health screening and boarding protocol. You can keep checking our most up-to-date alerts, which includes screening information on our Travel Alert page.

There is no specified period of time to obtain the certificate before sailing. Passengers will need to provide the certification at the pier at the time of boarding.

All guests who are denied boarding due to our current travel restrictions will be issued a Future Cruise Credit. However, guests from the UK and Ireland must choose Cruise with Confidence or cancel with penalty and claim via their insurance provider.

Celebrity Eclipse began her 10-day journey from Chile and is scheduled to arrive in San Diego, California on March 30. Travel arrangements are underway for guests to return home once they arrive in San Diego. Guests have been in touch with their families, and there has been overwhelming appreciation for the care and attention Captain Leo and the crew have provided guests. 

All other sailings have concluded or have been canceled.

Sailings canceled between March 15–April 10, 2020 Guests with refundable air travel booked through Flights by Celebrity will be refunded automatically and the $200 penalty will be waived. Guests with nonrefundable flights booked through Flights by Celebrity will receive a refund. Guests who made independent air arrangements need to contact their air carriers directly for available options.

For UK and Ireland guests with refundable & nonrefundable air travel booked through Celebrity will be fully refunded. Guests who made independent air arrangements need to contact their air carriers directly for available options.

Sailings canceled between April 11–May 11, 2020 All guests with refundable air travel booked through Flights by Celebrity will be refunded automatically and the $200 penalty will be waived. Guests from North America with nonrefundable flights booked through Flights by Celebrity will need to contact the air carrier to check for available options. Guests outside North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the booking office. Guests who made independent air arrangements need to contact their air carriers directly for available options.

For UK and Ireland guests with refundable & nonrefundable air travel booked through Celebrity will be fully refunded. Guests who made independent air arrangements need to contact their air carriers directly for available options.

If you booked a refundable ticket through Flights by Celebrity, you’ll receive a full refund, and the $200 penalty will be waived. If you booked a non-refundable ticket through Flights by Celebrity, or you booked directly with an airline, you’ll need to contact that airline directly to inquire about a refund.

UK and Ireland guests who booked a nonrefundable ticket through Celebrity will not receive a refund. If you booked flights independently with an airline or travel partner, you’ll need to contact that them directly to inquire about a refund or contact your travel insurance provider.

Sadly, at this time, they are canceled. These are extraordinary times with circumstances outside of our control.

Compensation will not be offered for the Hero cruises as these sailings were complimentary. For air fare or hotel cancelation, guests should contact their air and hotel provider directly as most travel industry partners are waiving cancelation fees and penalties.

Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3.

The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc.

Applicable to guests in the US only.

We are maintaining a minimum level of crew necessary for the safety and maintenance of the vessel. All other crew members will return home before further travel restrictions are possibly implemented. Any crew members who cannot get home safely, or do not want to go home because of uncertainty in their home country will be welcomed to stay on board.

Thank you for thinking of our crew. We are providing a wide variety of activities on board. In addition, we have provided free Wi-Fi and online messaging services to keep crew connected to their families. We have also implemented an Employee Assistance Program (EAP) that provides personal assistance with everything from health and stress related issues to financial counseling. All crew who remain working on board will continue to be paid.

Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. Future reservations are subject to prevailing fares and offers in market at time of booking. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment.

Yes. You can book any future sailings you desire now.

If you had a cruise canceled as part of the global suspension or you canceled through our Cruise with Confidence policy, and you book your new cruise after March 24, 2020, you will not be required to make a deposit payment while waiting for your FCC. Your booking will remain active without any payment until your FCC is applied or up to final payment date. After the FCC is applied, a payment still needs to be placed on the new booking. Payment needs to be either for the balance due or the minimum deposit, whichever is less. The payment towards the balance due is inclusive of the taxes, fees, and prepaid gratuities.

Yes. All guests have until December 31, 2021, to decide to change their FCC to a refund.

Yes, as long as the refund hasn’t been processed already, we can change the compensation offer back to a Future Cruise Credit.

Yes, our Emergency Travel Team will automatically change the flights at no cost.

For canceled or suspended sailings, CruiseCare will be refunded. If guests choose our Cruise with Confidence policy, CruiseCare will not be refunded.

Applicable to guests in US and Canada only.

Refunds will be provided for refundable air, prepaid gratuities, CruiseCare^® (for US guests only), pre- and post-cruise hotels booked through Celebrity Cruises, and transfers booked through Celebrity Cruises. Any pre-cruise purchases made through My Cruise Planner on sailings that were scheduled to depart on or before April 10, 2020, will receive a full refund back to the original form of payment. For sailings scheduled to depart April 11–May 11, 2020, you can elect to receive a 125% onboard credit to be used on a future sailing, or you can receive a 100% refund back to the original form of payment. Visit our Cruise Planner Offer page to elect the onboard credit. If you have not elected to receive the onboard credit by April 8, 2020, you will automatically receive a full refund to the original form of payment. These refunds will take 7-10 business days to be processed.

Galapagos packages are booked as a package. The Future Cruise Credit is based on the value of the full package. For all guests outside of the UK: If a guest has purchased non-refundable air travel through Flights by Celebrity and chooses to cancel under our Cruise with Confidence policy, they must contact their air carrier directly to receive any refund for canceled airfare. Guests own their air ticket and will need to contact their airline for a refund or air credit.

The original Future Cruise Credit will be reinstated with the prior FCC amount and expiration date. If expired or due-to-expire before October 31, 2020, you will be granted an extension through October 31, 2020, to redeem. You will also receive a new Future Cruise Credit based on the remaining amount paid and following the Cruise with Confidence policy terms.

We are suspending Alaska sailings scheduled to call on any Canadian port through July 1. Additionally, Canada & New England sailings departing May 19, May 28, and June 16 will be modified. All guests on affected Alaska or Canada & New England sailings will be contacted directly.

If the cruise fare on the new booking exceeds the Future Cruise Credit value, you will be responsible for the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit value, a new Future Cruise Credit will be issued for the balance, which can be applied toward an additional cruise with us for sailings until 31 Dec 2021.

We have currently suspended all Celebrity cruises through May 11 and Alaska sailings through July 1. Should additional voyages need to be modified or suspended, all guest and travel partners will be contacted directly.

A refund form can be accessed at the following link: https://rccloffer.questionpro.com/. Guests who have booked via a third party should contact their travel provider to request a refund. 

Guests in need of medication should visit the medical facility on board.

Celebrity Millennium arrived safely in Los Angeles on March 20.

Yes. Future Cruise Credits can be applied to 2020 and 2021 holiday sailings.

Any guest who was denied boarding for reasons of illness, age, or travel restriction will receive a Future Cruise Credit for 100% of their cruise fare.

You will receive a refund for the taxes and port fees within 30 business days. The cruise fare is processed separately and could also take up to 30 days.

For guests of the UK, you will receive a refund for taxes, port and cruise fees within 14 business days.

If you take advantage of the Future Cruise Credit, yes, you will be entitled to the onboard promotion. Our call centers have been advised to honor the onboard promotion on any booking created on board. If you choose to take the 100% refund, the onboard promotion will not be honored if you choose to rebook.

Any pre-cruise purchases made through My Cruise Planner on sailings that were scheduled to depart on or before April 10, 2020, will receive a full refund back to the original form of payment. For sailings scheduled to depart April 11–May 11, 2020, you can elect to receive a 125% onboard to be used on a future sailing, or you can receive a 100% refund back to the original form of payment. Visit https://cruiseplanneroffer.questionpro.com/ to elect the onboard credit. To receive the onboard credit offer, you must elect to receive it by April 8, 2020. After this date, you will automatically receive a full refund to the original form of payment. You can expect an automated email for each product category purchased including: Shore Excursions, Specialty Dining, Beverage Packages, Internet Packages, Photo, Casino, and Hollywood Hot Glass Class. Product cancelations may not be processed at the same time; therefore, you may receive multiple cancelation confirmations. If you choose a 100% refund, you will receive it within 10 business days from the time of confirmation. We are working diligently to process all refunds as quickly as possible. 

For guests of the UK, you will receive a refund for taxes, port and cruise fees within 14 business days.    

No. You are not required to use an onboard credit received for canceled pre-cruise purchases on a specific sailing. Your onboard credit will stand alone as a unique credit and may be applied to any sailing you choose.

Unfortunately, no. Both the Celebrity Summit May 28 and June 16 voyages have been modified due to closure of Canadian ports through July 1. We will let you know if and when we are able to reschedule these events

Yes. FCCs can be applied to an existing booking.

Yes, we are providing guests the option to rebook their Casino Certificates through March 31, 2021.  Guests that have paid taxes and port fees will automatically be refunded to the original form of payment. Send any additional Casino Certificate questions to bluechipclub@celebrity.com

On March 24, we announced all global sailings will be canceled through May 11, 2020. This includes our Galapagos Island sailings.

The Celebrity Summit sailing on May 28, 2020, is currently scheduled for this itinerary:

May 28, 2020 – Cape Liberty, New Jersey

May 29, 2020  – At Sea

May 30, 2020  – Portland, Maine

May 31, 2020  – Bar Harbor, Maine

June 1, 2020 – At Sea

June 2, 2020 – At Sea

June 3, 2020 – Nassau, Bahamas

June 4, 2020 – At Sea

June 5, 2020 – At Sea

June 6, 2020 – Cape Liberty, New Jersey

Yes. You can cancel any sailing departing up to July 31, 2020, for ANY reason as late as 48 hours before sailing and get a 100% FCC for the amount paid.

Bookings made using an FCC received from either our Cruise with Confidence policy or from a suspended sailing must be used on a sailing that commences on or before December 31, 2021.

You can purchase CruiseCare^® Travel Protection, which offers a Cancel for Any Reason feature providing you 75% of the pre-paid non-refundable cancelation fees as a Future Cruise Credit (FCC) to use on a future cruise. Plus, if you cancel for a covered reason, including sickness, injury, and death in the family, you will be refunded 100% of the cancelation charges.

CruiseCare Travel Protection provides coverage from the moment the plan is purchased. This helps protect your airfare if booked via Flights by Celebrity—even if it’s non-refundable. CruiseCare also help to protect against unforeseen or previously stable medical conditions that might prevent you from traveling, as well as covering other events which may arise between booking and final payment. If you purchase early and change your mind, the plan is refundable within 10 days of purchase.

It covers you if you are denied boarding due to a failed health screening, as long as you obtain documentation from the ship’s medical staff. 

It covers you if you are quarantined for coronavirus (Covid-19) while on your trip and are not able to return home at your originally scheduled date. You can make arrangements to return home after your quarantine has ended through CareFree Travel Assistance^TM.

It covers you if you are diagnosed with coronavirus (Covid-19) while on your trip and you seek care on board that results in medical expenses.

It covers you should you cancel due to being diagnosed with coronavirus (Covid-19), if you were diagnosed after you purchased CruiseCare.

FCCs will be processed the same as the other suspended sailings, and they will be processed starting with the nearest sailing dates. All Future Cruise Credits will be issued by April 30, 2020.

Guests will only receive a credit on the amount paid, not for the portion paid with the onboard credit.

Once the onboard credit is applied to a new booking, it has no cash value and is not refundable. Unused credits will not be refunded at the end of the voyage.

Yes, your onboard credit will be available for both pre-cruise purchases and purchases once on board.