Our outstanding customer service elevates luxury to an art form
On a Celebrity vacation, you're not just sailing with our ships—you're sailing with our service. For 25 years that's been our calling card—the main reason why our guests cruise with us year after year. From your stateroom attendant to our attentive pool butlers, we're always there with a smile and a helping hand. Our outstanding customer service and onboard services are intuitive, so you can enjoy your vacation to its fullest.
We follow Forbes Travel Guide service standards to provide intuitive, gracious service.
Service designed to take pampering to new heights by covering all the details. Celebrity offers European-style butler service to guests in all suites. Receive assistance packing and unpacking. Savor an in-suite meal whenever you choose. Take afternoon tea or nibble evening hors d'oeuvres. Sip complimentary espresso from your veranda. Polish off your look with our shoeshine service. Or just kick back and relax with your favorite board game—delivered on request.
Our Destination Concierge will help ensure a seamless, worry-free experience when you go ashore. They have in-depth knowledge of the ports of call on every itinerary. They will also help make your experience even more exclusive by reserving you a table at a recommended restaurant or securing those hard-to-get tickets to a special show in town.
As a Concierge Class guest, your team of dedicated professionals will take care of all your vacation needs. From Priority Check-In—when you’re greeted by your Concierge—to your own Concierge-arranged exclusive destination seminar, we’re there for you.