What is Celebrity's cruise or Cruisetour cancellation and refund policy?
In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.
Cancellation notices are effective when received by the Operator.
For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For the specific amount of the charge, visit Our FAQ section.
The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity for further details.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, or “no-shows” shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.
Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above.
For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, CruiseCare, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges.
Cancellation of Cruise For Australian and New Zealand Residents
The following cancellation charges will then apply to your cruise. Standard Cruises & Cruisetours (Cruise Portion Only).
Days Prior to Cruise Departure and cancellation Charges:
Cancellation of Cruise for UK & Ireland Residents
Cruise length |
Days to sailing |
Cancellation charge |
All cruises up to 14 nights |
||
70+ days |
deposit |
|
69-45 days |
50% of total price |
|
44-15 days |
75% of total price |
|
14 days or less |
100% of total price |
|
| 15+ nights | ||
120+ days |
No charge (except non-refundable deposit amounts) |
|
119-75 days |
25% of total price |
|
74-61 days |
50% of total price |
|
60-31 days |
75% of total price |
|
30 days or less |
100% of total price |
|
| All Galapagos cruises | 150+ days 140-121 days 120-91 days 90-61 days 60-31 days 30 days or less |
No charge (except non-refundable deposit amounts) 10% of total price 25% of total price 50% of total price 75% of total price 100% of total price |
| All Galapagos cruises | ||
150+ days |
No charge (except non-refundable deposit amounts) |
|
140-121 days |
10% of total price |
|
120-91 days |
25% of total price |
|
90-61 days |
50% of total price |
|
60-31 days |
75% of total price |
|
30 days or less |
100% of total price |
Is cruise/vacation cancellation protection available?
Cruise cancellation protection is available through Celebrity’s CruiseCare® plan, which is designed and intended for US residents, excluding residents from New York.
FOR NEW YORK RESIDENTS ONLY: New York state residents who are interested in travel protection may contact Aon Affinity by visiting https://travelcruisecare.com or calling Aon 1-800 797-4516.
FOR ALL OTHER US RESIDENTS: Any questions regarding the terms and conditions of the insurance benefits of CruiseCare® plan, including cancellation coverage, should be directed to Aon Affinity by calling 1-800 797-4516.
Canadian residents may visit https://www.celebritycruises.com/ca/cruise-insurance for more information on travel protection.
How can I request a refund?
If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). Although our practice is to issue a future cruise credit automatically, you may instead submit your request for a refund by contacting us. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.
Please note this policy does not apply to guests booked on chartered sailings. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise.
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