Frequently Asked Questions

Visas

Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. It is the sole responsibility of the guest to identify and obtain all required travel documents for all ports. We strongly recommend that guests travel with a Passport. All Passports must be valid.

Get more information on Visa Requirements for U.S. Residents click here

Get more information on Visa Requirements for Canadian Residents click here.

Visa Waiver Program

This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. This is a U.S. Department of Homeland Security (DHS) program. The Electronic System for Travel Authorization (ESTA) is mandatory, and all travelers, regardless of age, from Visa Waiver Program (VWP) countries will be required to complete an online application similar to the I-94W and obtain an ESTA approval prior to boarding a carrier by air or sea to the United States under the VWP. For complete details, please refer to the U.S Department of State website.

Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages.

For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the U.S Department of State website.

Travelers from the VWP countries seeking to enter the United States will also be required to have in their possession a machine-readable passport.

For Passport requirements for Visa Waiver Program applicants, visit the U.S Customs and Border Protection website.

Inoculation/Health

All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-800-232-4336, and the World Health Organization website

Family Legal Documents

Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's government-issued birth certificate (original, a notarized copy, or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Adults who are not the parent or legal guardian of any minor child traveling with them are required to present the child's valid passport and visa (if required) or the child's government-issued birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a legal guardian, the adult must present a certified Certificate of Guardianship with respect to the child.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruisetour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or Cruisetours, the infant must be at least 12 months old as of the first day of the cruise/Cruisetour. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be at least 12 months old on the first day of the cruise/Cruisetour.

View Celebrity Cruises' Guest Conduct Policy

View Celebrity Cruises' Smoking Policy

View Celebrity Cruises' Alcohol Policy

View our Conduct Policy

View our Conduct Policy

Save the Waves Program and Trash/Waste Disposal

Celebrity Cruises® maintains a Save the Waves Program that focuses on three key principles: Reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item overboard.

Please see below for Facility and Age Requirements

Age Policies

* During inclement weather and select hours, the ship may permit the Solarium Pool (if covered) to be used by persons under age sixteen (16) provided they are directly supervised by a parent or guardian.

** United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.

*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.

****For Adult Night Club/Disco, make sure you read our alcohol policy

Failure to act in accordance with this policy may result in:

• Intervention by security, other management personnel, or law enforcement
• Removal of certain onboard privileges, which may include being detained, quarantined or confined in a cabin or hold cell
• Confiscation of illegal/contraband/prohibited items (may be turned over to law enforcement authorities)
• Denial of boarding on the current or any future Celebrity Cruises®
• Reporting of incidents to government and law enforcement Authorities for follow-on legal action
• Removal from ship at the next port of call. Guests removed from a Celebrity ship pursuant to this policy, are responsible for their own accommodations and transportation home, at their expense. Documentation requirements for re-entry into the guest's home country are also the responsibility of the guest.

Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.

U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Open Loop - OR U.S. Cruises that Begin and/or End in Canadian Ports

U.S. Citizens

U.S. citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License, or Trusted Traveler Program Card such as Nexus, Sentri or Fast.

Canadian Citizens

Canadian citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

All Others

All other citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere and return to a different U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card. U.S. Cruises, Western Hemisphere Travel Initiative (WHTI) - Closed Loop

U.S. Citizens

Option 1: U.S. citizens that board a cruise ship at a port within the U.S., travel within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport, U.S. Passport Card, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri or Fast. Option 2: In the absence of any of the documents listed above, U.S. citizens will need to present BOTH an identification and citizenship document from each of the lists below in order to board the ship.

Identification Document

• Government Issued photo identification card

Citizenship Documents

• U.S. Government Issued Birth Certificate (original)
• U.S. Certificate of Naturalization (original)
• U.S. Consular Birth Abroad Certificate (original)

Canadian Citizens

Canadian citizens that board a cruise ship at a port within the U.S., travel only within the Western Hemisphere, and return to the same port on the same ship will require a valid Passport, Enhanced Driver's License or Trusted Traveler Program Card such as Nexus, Sentri, or Fast.

All Others

All other citizens that board a cruise ship at a port in the U.S., travel only within the Western Hemisphere, and return to the same U.S. port on the same ship will require a valid Passport or U.S. Alien Registration Card.

Provides insurance benefits that may reimburse you for your non-refundable, prepaid unused portion cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation (for specified covered reasons*). In addition, should you or your traveling companion need to cancel your cruise for "any other reason", you may be eligible for Cruise Credits. A non-insurance feature brought to you by Celebrity Cruises.

Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

Travel Insurance benefits are underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ. NAIC #11150 under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. Please review the plan description for details.

CruiseCare "Any Reason" Cruise Credits (a non-insurance feature)

In the event that you choose to cancel for a reason not authorized above or for a reason that is otherwise restricted, at any time up until departure, and you have purchased CruiseCare, Celebrity Cruises® will provide you with a cruise credit equal to 90% of the non-refundable value (excluding Flights by Celebrity) of your Cruise Vacation prepaid to Celebrity Cruises®, for your use toward a future cruise.

CruiseCare Travel Insurance Program

This program also provides coverage for accident and sickness medical benefits, evacuation, baggage protection and much more. Underwritten by Arch Insurance Company. View your plan for terms, conditions, limitations and exclusions.

Trip Delay Up to $500

If you miss the departure of your trip due to carrier-caused delays or other covered reasons, the plan may reimburse you for additional accommodations, meals and "catch-up" transportation expenses.

Baggage Protection

If your baggage or personal property is lost, stolen, or damaged, the plan may cover up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan may reimburse you up to $500 for the purchase of necessary personal items.

Medical Expenses Up To $25,000

Should you become injured or sick during your vacation, the plan may reimburse you for necessary medical expenses for up to one year from the date of your accident or illness. This coverage is especially important, as Medicare and many private vacation protection policies may not cover you outside of the U.S. or Canada, and many HMOs may not cover you outside their provider area.

Emergency Evacuation Up To $50,000

In the event that a covered sickness or injury requires air or ground transportation to a specialized facility or to return home, the plan provides for covered medical services and supplies (coordinated by our 24-hour Assistance provider, to help ensure your safe transport).

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 244489); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015 (14) Underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ; NAIC #11150 under Policy Form LTP 2013 of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.

Worldwide Emergency Assistance: Non-insurance services provided by CareFree Travel Assistance^TM

Provides 24-hour assistance services, including: pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.

Pricing

The plan cost is fully refundable if you are canceling outside of Celebrity Cruise's published penalty period. Prices are subject to change without notice. The plan cost may be paid at any time from deposit up to and including final payment; however, the CruiseCare Cancellation and Interruption Penalty Waiver takes effect only upon payment of the plan cost in addition to any required cruise deposit. Payment of your cruise fare deposit amount without the plan cost will not activate this program.

*Please refer to your plan for a list of covered reasons.

View terms, conditions and plan sponsors.

Weapons, illegal drugs, and other items that could interfere with the safe operation of the ship or the safe and secure environment of our guests and crew are prohibited. The United States Transportation Security Administration also recommends that you do not pack fragile or expensive items (such as jewelry) in checked luggage.

The following are examples of items that guests are not allowed to bring onboard. These and other similar items will be confiscated upon being found. Alcoholic beverages, illegal drugs, flammable liquids, explosives, and dangerous chemicals will not be returned.

• Firearms & Ammunition, including realistic replicas.
• *Sharp Objects, including knives and scissors.
• Illegal Drugs & Substances
• **Aerial Drones
• Candles & Incense
• ***Coffee Makers, Clothes Irons, & Hot Plates
• Baseball Bats, Hockey Sticks, Cricket Bats, Bows & Arrows
• Skateboards & Surfboards
• Martial Arts Gear
• Self-Defense Gear, including handcuffs, pepper spray, night sticks.
• Flammable Liquids and Explosives, including lighter fluid and fireworks.
• HAM Radios
• Hookahs & Water Hookah Pipes.
• Electrical Extension Cords
• Dangerous Chemicals, including bleach and paint.
• ****Alcoholic Beverages
• Potentially hazardous food and/or food that requires refrigeration. 

Note:

*Personal grooming items such as safety razors are allowed. Scissors with blade length less than 4 inches are allowed.

**Aerial Drones: guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining ay required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest’s responsibility. Celebrity Cruises® assumes no liability for guests drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.

***Items that generate heat or produce an open flame. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. NOTE: The only exception to this policy are curling irons and hair straighteners. Matches and normal lighteners are allowed onboard. However "torch lighters" and novelty lighters that look like guns are not allowed onboard. Torch lighters emit a powerful concentrated flame, and therefore are prohibited.

****Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. 

Celebrity Cruises® introduces DineAware

Celebrity Cruises® is the first cruise line in the industry to introduce DineAware. The program provides set standards for food allergy and intolerance education throughout the food and beverage industry. All our restaurant and serving staff receive training through the DineAware program. Also, annual retraining is provided to ensure that we keep abreast of the latest information regarding the 14 major food allergens and intolerances. Our guests with special dietary needs can dine in confidence knowing that their food needs are top priority and will be readily accommodated while on board. Celebrity Cruises® is DineAware committed. We deliver excellent dining experiences for all guests to the best of our ability.

1. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. Drones are not to be operated onboard the ship at any time.
2. Different countries may have different rules. Guests assume full responsibility for understanding all local authority rules related to drone usage and for obtaining any required permissions for drone operations. Any liability, including environmental damage from drone usage is the guest's responsibility. Royal Caribbean assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.
3. While onboard, drones must be stored safely in the stateroom. Drones used on the ship will be confiscated till the end of the cruise. A Guest Conduct Policy warning will be issued and guests may be subject to disembarkation at their own expense for onboard drone usage.
4. Drones are not to be operated on either of Royal Caribbean’s private destinations: CocoCay, Bahamas or Labadee, Haiti.

Provides insurance benefits that may reimburse you for your non-refundable, prepaid unused portion cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation (for specified covered reasons*). In addition, should you or your traveling companion need to cancel your cruise for "any other reason", you may be eligible for Cruise Credits. A non-insurance feature brought to you by Celebrity Cruises.

Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.

Travel Insurance benefits are underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ. NAIC #11150 under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. Please review the plan description for details.

CruiseCare "Any Reason" Cruise Credits (a non-insurance feature)

In the event that you choose to cancel for a reason not authorized above or for a reason that is otherwise restricted, at any time up until departure, and you have purchased CruiseCare, Celebrity Cruises® will provide you with a cruise credit equal to 90% of the non-refundable value (excluding Flights by Celebrity) of your Cruise Vacation prepaid to Celebrity Cruises®, for your use toward a future cruise.

CruiseCare Travel Insurance Program

This program also provides coverage for accident and sickness medical benefits, evacuation, baggage protection and much more. Underwritten by Arch Insurance Company. View your plan for terms, conditions, limitations and exclusions.

Trip Delay Up to $500

If you miss the departure of your trip due to carrier-caused delays or other covered reasons, the plan may reimburse you for additional accommodations, meals and "catch-up" transportation expenses.

Baggage Protection

If your baggage or personal property is lost, stolen, or damaged, the plan may cover up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan may reimburse you up to $500 for the purchase of necessary personal items.

Medical Expenses Up To $25,000

Should you become injured or sick during your vacation, the plan may reimburse you for necessary medical expenses for up to one year from the date of your accident or illness. This coverage is especially important, as Medicare and many private vacation protection policies may not cover you outside of the U.S. or Canada, and many HMOs may not cover you outside their provider area.

Emergency Evacuation Up To $50,000

In the event that a covered sickness or injury requires air or ground transportation to a specialized facility or to return home, the plan provides for covered medical services and supplies (coordinated by our 24-hour Assistance provider, to help ensure your safe transport).

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This program was designed and is administered by Aon Affinity. Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 244489); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015 (14) Underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ; NAIC #11150 under Policy Form LTP 2013 of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.

Worldwide Emergency Assistance: Non-insurance services provided by CareFree Travel Assistance^TM

Provides 24-hour assistance services, including: pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance.

Pricing

The plan cost is fully refundable if you are canceling outside of Celebrity Cruise's published penalty period. Prices are subject to change without notice. The plan cost may be paid at any time from deposit up to and including final payment; however, the CruiseCare Cancellation and Interruption Penalty Waiver takes effect only upon payment of the plan cost in addition to any required cruise deposit. Payment of your cruise fare deposit amount without the plan cost will not activate this program.

*Please refer to your plan for a list of covered reasons.

View terms, conditions and plan sponsors.