What is Captain's Club?
Captain's Club is Celebrity Cruises Loyalty recognition and rewards program. The more the sail, the more rewarding your expeience becomes.
How can I enroll in Captain's Club?
You can enroll into the Captain's Club program by creating an account, and enrolling as a new member. You can link your cruises to your Captain's Club account and earn points with each cruise. Use link https://www.celebritycruises.com/captains-club/enroll to quickly complete this process.
If I am a Captain's Club member, will I receive equivalent recognition with Royal Caribbean?
Celebrity Cruises does offer Equivalent Recognition for certain tiers of our loyalty program. Celebrity Select members will be recognized as Platinum members with Royal Caribbean. Elite, Elite Plus and Zenith guests will receive Diamond recognition with Royal Caribbean.
What are the current Captain’s Club benefits on Millennium Series & Solstice Series Ships?
Discounts are available on any spa service including the Persian Garden (excluding Medi Spa and Retail). Discounts can be used as many times as desired throughout the sailing, discount varies by tier:
• Classic – 10%
• Select – 10%
• Elite – 15% + 1 in port Persian Garden pass
• Elite Plus – 15% + 1 in port Persian Garden pass
• Zenith - 20% + 1 in port Persian Garden pass + 1 free fitness class
What are the current Captain’s Club benefits on Edge Series Ships?
Discounts are available on any spa service including Thermal Suite, excluding Medi Spa and Retail. Discounts can be used as many times as desired throughout the sailing, discount varies by tier:
• Classic – 10%
• Select – 10%
• Elite – 15%
• Elite Plus – 15%
• Zenith - 20%
How many Captain's Club points do I need to get to the next level?
Guests can enroll in Captain's Club before sailing and will be considered Preview members with 0 Cruise points. Classic members will be in the range of 2-149 cruise points. Select members will have 150-299 cruise points. Elite guests range between 300-749 cruise points. Elite Plus guests have earned 750-2999 points, and our exclusive Zenith members have earned 3,000+ points.
What types of benefits do Captain's Club members earn?
Benefits vary depending on loyalty status, but do include: special events onboard, food and beverage benefits, internet and photo package savings, laundry discounts and services, and some members even enjoy benefits up to a free cruise every 3,000 points.
At which status will I be eligible for the One Category Upgrade?
The One Category Upgrade for Captain's Club members is available within specific stateroom categories for all members beginning at Classic level. This is one upgrade stateroom per cruise, and Preview members are not eligible.
How long will it take for my Captain's Club points to show in my account after my cruise?
Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain's Club at 1-844-418-6824.
How can I redeem the champagent AMEX benefit?
This is handled by the Amex CPP Desk and YQZ3 code must be added.
What is Captain's Club and how do I join?
Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes. To enroll click here.
Does Captain’s Club offer reciprocity with other Royal Caribbean Cruises Ltd. brands?
Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program. Captain's Club Classic members receive Le Club Voyage Adventurer benefits. Captain's Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. Captain's Club Elite members receive Crown & Anchor Diamond and Le Club Voyage Discoverer benefits. The same holds true for Crown & Anchor members and Le Club Voyage members when sailing on Celebrity. Credits are not combinable across brands; however, as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.
If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises®, please call the Captain’s Club at 1-844-418-6824 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.
Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your Club Points and benefits while sailing.
Where can I view my Captain’s Club points and status?
Once enrolled in the Captain’s Club program, you will need to create a Guest Account to manage and view your membership. Once signed into your Guest Account, your Captain’s Club number, Tier and Club Points will be displayed. A Guest Account will also allow you to manage your cruise vacations.
How do I get Club Points that have not posted to my Captain’s Club membership?
Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824.
For United Kingdom, please call: 0844 481 7505*
For Republic of Ireland, please call: 1800 932 662*
*Calls cost 7p per minute plus your network access charge.
How are Club Points calculated?
Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises or Azamara Club Cruises. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014).
Club Points can also be earned through the Power Up Points program. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point.
Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced fare upgrades, Move-up upgrades and Guarantee staterooms earn points at the original stateroom category booked and not the category of the upgraded stateroom or stateroom sailed.
If your account is linked to another member’s account through a spousal or partner relationship, both members will have access to the points and tier associated with the member with more Club Points. In this instance, points are still earned by each individual member. But if one member’s points are higher, the other member’s balance and tier will be lifted. If the accounts are ever separated, both members will only have access to their points and tier earned individually. See full terms & conditions.
Why are Captain’s Club Benefits changing?
Over the last year, we were presented with a rare opportunity to pause, step back, and assess all aspects of our vacation experience. This resulted in exciting refinements including reimagined cruise packaging and enhancements to our Captain’s Club program.
Seamless experiences have always been our goal, and we believe vacations should be effortless from the start. That’s why every Celebrity cruise now includes drinks, Wi-Fi, and tips—with All Included. We’ve also developed new ways to honor your well-deserved Captain’s Club status, including new events and exclusive perks.
We also continue to work hard with our expert advisors, the Healthy Sail Panel, to develop new measures to keep you healthy at sea and we are adjusting parts of our Captain’s Club program accordingly. As always, we’re committed to providing you the incredible, luxurious Celebrity experience that you’ve come to expect from us.
As a Select and above member, will I still have priority embarkation benefits?
When we return to service, the embarkation process will be different. To manage the flow of guests and follow new health and safety protocols, guests will request a set arrival time in advance. More details of the embarkation process will be provided before you sail.
How will processes related to the Captain’s Club program be different?
We’ll be making minor adjustments to comply with new safety measures that still allow you to enjoy the perks of being a Captain's Club member. For example, certain events and spaces, like complimentary access to the Persian Garden for Elite members and above during port days and the Captain’s Club Wine Tasting, will require an advance reservation to manage capacity. Elite members and above will be able to enjoy an exclusive and private breakfast in Tuscan Grille, now served a la carte instead of buffet style. And, Captain’s Club host hours and location may change to manage the number of people gathering. These tweaks will be shared either pre-cruise or onboard during your sailing.
Will the Captain’s Club member events onboard be changing? If so, how?
Yes. New health and safety standards required us to rethink some of our event offerings, which gave us a chance to get creative. We’ve developed new experiences just for you, like reimagined welcome parties and a special event where you’ll get to be the artist. Learn about these new events and all program changes at https://www.celebritycruises.com/captains-club/program-changes.
Will there be any changes to Zenith Benefits?
In keeping with new health and safety standards, we’ll be tightly managing venue capacities. As a result, Zenith access to the lounge at The Retreat® and Michael’s Club will be limited to members staying in The Retreat until further notice. Our primary goal is to keep our guests and crew safe and healthy. Other benefits such as complimentary laundry, complimentary streaming Wi-Fi, complimentary premium beverage package and 25% off specialty dining will still be available.
The Top Cruiser on each sailing can now enjoy a complimentary dinner at a specialty dining restaurant, along with complimentary flowers and wine. This special guest will also now have the opportunity to take part in an interview with our cruise director that will air on in-stateroom televisions.
Members sailing after reaching 6K and 9K points will also receive a complimentary dinner in specialty dining.
Lastly, the Extend Your Stay program is suspended until further notice.
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