What are the terms of the cruise ticket contract?
The new Celebrity Guest Ticket Booklet includes sample Cruise/Cruisetour Ticket Contracts, along with easy-to-understand information about your cruise experience - from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more.
The sample Cruise/Cruisetour Ticket Contracts below are for North America residents sailing on or after December 1, 2020. Guests who are booked on a charter sailing will receive the appropriate Cruise/Cruisetour Resale Ticket Contract in online check-in or in Guest Documents.
Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes."
Read the full Cruise Ticket Contract and Guest Terms and Conditions, here.
Are there any terms and conditions that apply to my purchase of and participation in a shore excursion?
Yes, these policis are subject to country of residence and Booking Conditions.
Read the full Cruise Ticket Contract and Guest Terms and Conditions, here.
What is Celebrity Cruises’ Guest Conduct Policy?
Throughout its history, Celebrity Cruises® has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises® ships.
This Guest Conduct Policy is intended to help ensure that all guests enjoy a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship's Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory.
What happens if a guest doesn’t follow Celebrity’s Guest Conduct Policy?
Failure to act in accordance with this policy may result in:
Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience.
What is Celebrity Cruises’ Smoking Policy?
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as ""smoking areas."" Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.
Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass® account and the guest may be subject to further action pursuant to the ""Consequences Section"" of this Guest Conduct Policy.
Celebrity Cruises® kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone. Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 21 years of age to purchase, possess or use tobacco. During voyages that depart from international ports of call, local smoking laws will apply for the duration of said voyage.
What is Celebrity Cruises’ Alcohol Policy?
Celebrity Cruises® guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one's judgment and reduces one's ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship's staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship's personnel may request verification of a guest's age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the ""Consequences Section"" of this Guest Conduct Policy, and may lose their privileges to use areas or facilities of the ship.
Guests are only permitted to bring alcohol onboard under the following circumstances:
Embarkation day when each guest is permitted to bring onboard with them one (1) bottle of wine (which is subject to a corkage fee) per guest. A corkage fee does not apply to guests with the Classic Beverage Package or Premium Beverage Package. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such container.
Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship's personnel. Alcohol secured by ship's personnel will be returned to guests just prior to the conclusion of their cruise vacation.
Guests who are under the permitted drinking age will not have alcohol returned to them.
The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises® ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.
For purposes of complying with the minimum drinking age requirements, a guest's age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship's records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.
No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises® cruise vacation.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.
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