Simply select the subject category that best fits your question or search by keyword below.
Bookings may only be transferred to a Travel Agent up until 60 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a ChoiceAir ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel agent, please complete this form.
See the current passport requirements here.
It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries.
If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.
Domestic sailings are all sailings originating and ending in ports located in the U.S., Canada and Mexico, including Panama Canal sailings.
A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States.
The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.
For a list of all approved documents look here.
U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original or notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.
Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.
Alien Registration Card (Green Card)
U.S. lawful permanent residents will continue to be able to use their Alien Registration Card (ARC) issued by the Department of Homeland Security or other valid evidence of permanent residence status to apply for entry to United States.
Card renewal is an important matter. ARC holders (United States permanent residents) with expired cards may be considered "out of status" and may be denied entry/reentry into the United States. If your ARC was issued over 10 years ago, you should check the expiration date printed on the front of the card. If your card is expired, or it is about to expire, you should renew your card before you sail.If you are holding an old edition ARC WITHOUT an expiration date, you will not be detained from entering the United States, but U.S. Customs and Border Protection highly suggests that you apply for a new card before you sail.
For additional information look here.
International Air Travel
All travelers, including children, require a valid passport.
Celebrity Cruises strongly recommends that all guests travel with a passport that is valid for at least six (6) months beyond the end of their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.
Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.
For additional passport information look here.
Sea Travel (for U.S. and Canadian citizens only)
For voyages that begin and end in the same U.S. Port, U.S. citizens may travel with both a Government-issued birth certificate** and Government-issued picture ID card, such as a driver's license.
**A 'birth certificate' is issued by a government agency (state, county, city, etc.). This document (with seal and signature) is legal proof of citizenship that can be used by U.S. citizens for certain international travel. A 'birth notice' is issued by a hospital or other type of medical facility but it is not an approved travel document. It is a courtesy document that merely indicates where a birth occurred. It has no legal status and cannot be used to prove citizenship for international travel purposes.
Sea Travel (Non U.S. Citizens)
You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or "Green Card") and any other documentation the countries on your itinerary require due to your alien status.
Canadian Landed Immigrants
All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. Also required is the original copy of your Permanent Resident Card (PR Card), formally the IMM 1000, or with respect to any country on the itinerary any other travel documentation required because of alien status.
Visas are required where they apply. This may include Europe, Asia, Australia, New Zealand, Central and South America. Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality.
The U.S. has a Visa Waiver Program (VPW) that enables citizens of 36 countries to travel to the United States for tourism or business for stays of 90 days or less without obtaining a visa.Countries belonging to the Visa Waiver Program are: Andorra, Australia, Austria, Belgium, Brunel, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, and the United Kingdom seeking to enter the United States will be required to have in their possession a machine-readable passport with a digital photograph valid for the duration of the voyage.
A machine-readable passport is one having an alpha-numeric code on the bottom of the picture page.
International Sailings are sailings other than those originating and ending in ports located in the U.S., Canada and Mexico including Panama Canal sailings. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports.
A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps. For additional passport information look here.
For your protection, we recommend that your passport expiration date not occur within six (6) months of the sailing termination date.
U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.
In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a laminated driver's license or identification card issued by a federal, state, provincial, country, territory or municipal authority.
Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport's personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.
It is your responsibility to identify and to obtain the necessary visas before beginning your cruise.
Based on nationality, many countries still require an entry visa. Suggestions on where to get visa information:
As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website.
FAMILY LEGAL DOCUMENTS
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.
Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.
Guests who have booked earlier than Sept. 29, 2011, or are booked on a charter sailing, will receive the appropriate Cruise/Cruisetour Ticket Contract in online check-in or in Guest Documents.For a sample guest ticket booklet, click here.
To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for Celebrity Xpedition, click here.
To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for all ships except Celebrity Xpedition, click here.
|You will need Adobe Acrobat Reader to view the documents above. Click here to download this complimentary software.|
Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.
Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.
Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.
| Days Prior to Departure |
For 1 to 5 Night Cruises
| Days Prior to Departure |
For 6 Night or Longer Cruises
|60 days or more||75 days or more||No charge|
|59 to 43 days||74 to 57 days||Deposit amount less taxes and fees|
|42 to 29 days||56 to 29 days||50% of total price less taxes and fees|
|28 to15 days||28 to 15 days||75% of total price less taxes and fees|
|14 days or less||14 days or less||No refund less taxes and fees|
|Days Prior to Departure |
For 1 to 5 Night Cruises
|Days Prior to Departure |
For 6 Night or Longer Cruises
|90 days or more||90 days or more||No charge|
|89 to 64 days||89 to 64 days||Deposit amount less taxes and fees|
|63 to 43 days||63 to 43 days||50% of total price less taxes and fees|
|42 to 15 days||42 to 22 days||75% of total price less taxes and fees|
|14 days or less||21 days or less||No refund less taxes and fees|
For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details.
For Holiday Sailings, written notiﬁcation must be received at least 90 days prior to the departure date. Cancellation notices are effective when received by the Operator.
For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length.
The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.
Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever.
If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.
Regular service, picked up before 9AM, is returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.
|Long Sleeved Shirt||$7.00|
|Short Sleeved Shirt||$6.00|
|Long Sleeved Shirt||$7.50|
|Short Sleeved Shirt||$6.50|
|4 Item Special||$28.00|
|Long Sleeved Shirt||$5.75|
|Short Sleeved Shirt||$4.00|
|4 Item Special||$25.00|
Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used.
Celebrity Cruises Inc.
P.O. Box 025511
Miami, FL 33102-5511
For express mail or courier deliveries, send to:
Celebrity Cruises Inc.
1050 Caribbean Way
Miami, FL 33132
Attn.: Cash Processing Department
Or, you can call us with your credit card.
The Celebrity Best Price Guarantee (the "Guarantee") is available to guests in the United States and Canada who have booked a Celebrity cruise or cruise tour on or after May 1, 2014. If within 48 hours from the time of booking you find a lower available base cruise fare, a promotion or both that is offered to the general public by Celebrity and applies to the same cruise (defined as same ship, sail date, stateroom category and number of guests), you can submit a request using the Best Price Guarantee Claim Form to apply those savings to your booking. Cruise fare savings applied to booking as onboard credit. The onboard credit is non-refundable, non-transferable and has no cash value. Any unused portion of the onboard credit as of 10 PM on the last night of the cruise will be forfeited. New promotion must be combinable with existing booking; non-combinable promotional components will not be applied. Additional terms and conditions apply. Visit celebritycruises.com/best-price-guarantee for complete program details. The Celebrity Best Price Guarantee program may be discontinued or changed at any time without notice.
There can also be special senior prices on select sailings for guests who are ages 55 and over. These can be booked online and you will see the rates while in the booking process.
There are a variety of beverage packages available, both spirited and non-alcoholic. Pay one set price and enjoy unlimited drinks throughout your cruise vacation, from the minute you board. Your beverage package can be used in the Main Restaurant, any specialty restaurant, the casual dining spots, the buffet, plus all bars and lounges. Cannot be used with the in-stateroom mini bar, through Room Service, or at the Enomatic® wine dispensing system in Cellar Masters.
Once your Celebrity Connection Party has more than 25 people registered, the Contact Person for your Booking Number will receive an e-mail confirming the party. Then, once you arrive onboard the ship, registered guests will receive an invitation in their stateroom advising them of the exact date, time and location of the party.
To cancel your registration for the Celebrity Cruises/Cruise Critic Party, please login to Cruise Critic Connections and uncheck your name from the list. Once you have saved your information, you will receive a confirmation page with your updated changes.
There is no age requirement for the parties. Although the environment may be more suitable for adults, younger children are welcome. And your teenagers and children may have an opportunity to meet other teens and children and make new friends with whom they can enjoy their cruise vacation.
Attire for the parties should be based on the day and time of the event. For instance, if the party is scheduled for a formal night, then you should dress formally. If the party is during the day, then you should dress casually. Shorts and/or swim attire are not recommended for the party.
Cruise Critic Connections party registration closes three days prior to sailing in order to provide time for our preparations. You will be unable to register after the closing.
Once you log-in (providing your name, last name, ship & sail date), select "request" in the Luggage Tags section of the Cruise Documentation Page to submit. A set of eight complimentary self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags color coded & customized to your ship, sailing date & stateroom.
Luggage tags may be requested as soon as you receive your eDoc, up until 11 days prior to sailing. Luggage tags will be available upon arrival at the pier for guest with a guaranty stateroom or for guests who do not submit a request at least 11 days prior to sailing.
If you receive printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.
Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.
Guests who have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or Cruisetour can not sail. For more information, please see Pregnancy
Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking. If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information see Fitness to Travel Safely
Please note the ability to accommodate guests with special needs aboard Celebrity Xpedition® is limited. This ship does not have an elevator or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands and service animals are not permitted in the Galapagos National Park.
Please note Xpress Pass guests (checked-in online) whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please review your travel documents carefully for your boarding time.
No refunds will be given to guests who fail to bring the proper travel documents or show up late.
Daywear includes slacks or pants, blouses or shirts, knit tops or polo shirts. Bring a pair of sneakers or rubber-soled shoes for deck sports and a swimsuit cover-up for cool areas on the ship.
Port wear for women includes a casual dress, skirt and blouse, or pants outfit; for men, casual pants or walking shorts, and polo-type shirts. Comfortable walking shoes are a must.
Also, remember to bring extra bathing suits, as well as sun block, sun visors and other types of sun protection.
|Cruise Length||Smart Casual and Above||Formal|
"Smart Casual & Above" attire includes:
Ladies: Skirt or pants (no holes, rips or tears) with a sweater or blouse. Gentlemen: Pants (no holes, rips or tears) with a sports shirt or sweater. Shirts must have sleeves.
"Formal" attire includes:
Ladies: Cocktail dress, gown, or dressy pantsuit. Gentlemen: Tuxedo, suit, or dinner jacket with slacks.
The dress code in Celebrity’s specialty restaurants, including Blu, is “Smart Casual & Above” for every night of the cruise, regardless of the evening dress code in the main restaurant.
Note that T-shirts, swimsuits, robes, bare feet, tank tops, baseball caps and pool wear are not allowed in the main restaurant or specialty restaurants at any time. Shorts and flip-flops are not allowed in the evening hours. The appropriate dress code will be enforced at all restaurants. Additionally, you are asked to follow the "Smart Casual & Above" dress code in the Celebrity Theater for all evening performances.
The daily program, delivered to your stateroom and available at the Guest Relations Desk, will be your guide to the correct attire each evening. A casual dress code applies at all time onboard Celebrity Xpedition®.
Please see our full policy regarding Fitness to Travel Safely in our Guest Conduct Policy.
For voyages originating in North America, no guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.
|Cruise Length||Smart Casual and Above||Formal|
Most ships in our fleet offer Wi-Fi connectivity throughout, with the exception of Celebrity Century® and Celebrity Xpedition®, which offer Wi-Fi in public areas. Internet access is available in the Celebrity iLounge℠ 24 hours a day on all ships except Celebrity Century. Celebrity Century® features Online@Celebrity℠, an Internet lounge that provides e-mail services and Internet access 24 hours a day. You will be able to receive email, satellite conditions permitting. We also have an Internet Manager on board to assist you with questions or to set up an Internet Package at a nominal fee.
You can connect to the Internet on each ship, either by accessing a 24/7 wireless connection "hotspot" with your own laptop or tablet, or utilizing the resources of the Internet lounge and its computers on board. You will be able to receive email, via satellite link 24 hours a day, satellite conditions permitting.
|As You Go:||$0.79 / Minute (Pay by the minute)|
|Browsing:||$59 / 90 Minutes
|Social||$109 / 240 minutes
|Day Pass:||$59 / Day (One full day of continuous access)
|Unlimited:||$299 / 6-9 Day Voyage: $349 / 10-14 Day Voyage
Captain's Club Premium Offers are distributed onboard may not apply to all packages. Internet rates and packages are subject to change without prior notice.
** Please note that beginning June 1, 2015 for all sailings beginning on or after July 1, 2015, that gratuities will increase to the following:
Prepay your gratuities by May 31 to lock in the current rate before it adjusts by calling 1-800-647-2251, logging into your My Celebrity account, or by contacting your travel agent. As of June 1, any prepaid gratuities applied to your reservation will be at the new rates.
Please note that if you have already prepaid your gratuities or have received them through a sales promotion that you will not incur any additional automatic daily gratuity charges once onboard.
This gratuity is shared by your Dining & Culinary Services Staff, Stateroom Attendants, Other Housekeeping Services Personnel, as well as staff from other departments who work behind the scenes to enhance your cruise experience.
At your discretion, the gratuity payments may be adjusted onboard at Guest Relations, in which case they will not automatically be added to your onboard SeaPass® account.
An 18% gratuity will be automatically added to all beverages, mini bar purchases, spa and salon services. Additional gratuities may be added at your discretion.
Additionally, there is a non-smoking policy on all components of the land tour portion of all Celebrity Cruises Cruisetour products. We appreciate your understanding and adherence.
See what the Cruise Industry Passenger Bill of Rights offers you here.
Allows you to choose a specific ship and sail date and provides the richest onboard credit offer available in the program. Plus, your Cruise Now offer is combinable with one other offer available from the time you book until your final payment is due on your sailing. Simply choose the offer you want to apply to your sailing and give us (or your travel agent) a call. And, if another offer comes along that you’d rather apply to your sailing—no problem. Give us another call, and we’ll update your offer with no penalties or changes made to your sailing.
Your Cruise Now offer includes:
• $100 reduced deposit per person
• Onboard credit up to $500
• Choose the stateroom you want
• Combine your Cruise Now offer with 1 other offer
• Flexibility—you may cancel your sailing up to 75 or 90 days prior to your sail date
If you don’t know when or where you want to go, take advantage of our new Cruise Later vacations for the most flexibility. And, you can combine your Cruise Later offer with another offer. Simply book on board, and when you decide where and when you want to vacation next, give us or your travel agent a call.
New to the Celebrity Future Cruise Vacations program is the ability to gift a Celebrity vacation to family and friends. Book a Cruise Later vacation (up to three) and give them to someone you know will love a modern luxury vacation. They’ll also receive the Cruise Later offer and can combine it with another offer. Just like you, when they decide they want to experience their vacation, they simply give us (or their travel agents) a call to complete the booking.
Your Cruise Later offer includes:
• $100 reduced deposit per person
• Onboard credit up to $200
• Combine this Cruise Later offer with 1 other offer
• Reserve up to 3 vacations
• Transferable to anyone
• Cruise Later bookings never expire
So, when you’re on your Celebrity vacation, stop by our Celebrity Future Cruise Vacations Center and let us help you plan your next vacation.
Steamers or irons are not allowed onboard. However, there is a full laundry and dry-cleaning service available onboard for reasonable rates.
Regular service, picked up before 9AM - returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.
All suites have a safe located in the closet. All staterooms have a safe behind the desk mirror or in the closet.
Cellular service is available once the ship enters international waters. When you're at sea and the system is on, depending on the type of phone you have, you will see "NOR18," "901-18" or "cellularatsea" on your mobile display. You will be billed at international roaming rates, and charges will show on your monthly cellular bill from your home carrier.
For questions about your service, rates or billing, please contact your home carrier.
Note: Wireless Maritime Service provides the cellular service onboard all Celebrity ships except for Celebrity Eclipse®, Celebrity Silhouette® and Celebrity Reflection® which is provided by OnWaves.
Catholic Mass: A Roman Catholic Priest will conduct daily mass during Lent, Palm Sunday, Easter Sunday, and Christmas Day.
Interdenominational Services: A Minister will conduct services on Easter Sunday and Christmas Day.
Jewish Services: A Jewish Rabbi or Cantor will conduct services during Passover, Rosh Hashanah, Yom Kippur, and Hanukkah.
In-Port Religious Services: Please check with the Guest Relations Desk for information pertaining to your respective faith. Due to the varied itineraries, each ship has religious services information for local houses of worship.
Holy Land Voyages: A Roman Catholic Priest will conduct Daily and Sunday Mass during each Holy Land cruise. A Jewish Rabbi or Cantor will conduct Friday evening Shabbat Service during each Holy Land cruise.
For purposes of complying with the minimum drinking age requirements, a guest’s age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.
No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises cruise vacation.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.
The Staff Captain (second in command of the ship) directly oversees the daily security operations onboard, which are run by Security Officers. Security teams include other professional security personnel, such as Deputy Security Officers, Guest Security Supervisors, Supervisors, and Security Guards.
Security Guards and Supervisors wear light blue shirts with a distinctive epaulet on each shoulder and a gold badge on their left pocket. You may approach them when you see them around the ship. You may also ask our Guest Services Staff to notify our Security Staff if you need to speak with them.
To report a crime or other emergency situation on board, you may dial a designated emergency number (8888 on most ships but check your Guest Services Directory to confirm) from any shipboard telephone. A ship's officer will ensure that appropriate security and medical personnel, if necessary, are immediately sent to your location to assist.
Security Officers receive specialized training. They are certified by the Security Industrial Authority of the United Kingdom and are directly trained by specialists such as the Federal Bureau of Investigation. They are also guided by procedures developed in partnership with the Federal Bureau of Investigation.
Allegations of criminal incidents onboard Celebrity ships do occur, just as they do on land. However, their rate is significantly below the rate of crime on land. By policy and by law, all such allegations are reported to law enforcement, including the FBI, and they can and do board our ships to investigate and prosecute.
Overall, it is recommended that you exercise the same level of precaution at sea as you do in social settings on land.
Celebrity has closed-circuit television cameras located in hundreds of strategic, public locations throughout the ship but not in private staterooms, public restrooms or private spa areas. These systems are upgraded as new technologies are developed. Recordings from these cameras are routinely utilized by our security teams and made available to investigative authorities as requested.
Each ship has two dedicated Captains who alternate their time at the helm. If there is ever a time when a Captain is called away from the ship, the Staff Captain is fully trained and licensed to act as the Master of the vessel. Also, at any given time, we can have a few Officers who have also met all the requirements, including all of the required licensing and are ready to be Master Captains, but they continue as staff captains until a Captain position opens up.
Most of our officers attend an accredited institution, such as a Maritime Academy or University, for their maritime training, usually for four to five years. This time is a combination of classroom instruction and time spent at sea.
Officer's licenses are issued by their home countries, and each country has its own requirements and exams. Licenses are tied together internationally by licensing standards known as STCW (Standards for Certification, Training, and Watch Keeping). STCW is an IMO standard similar to SOLAS, only it's for training. While countries may have different systems, they all must comply with the Standards for Certification, Training, and Watch Keeping.
Beyond licenses, each officer needs a license endorsement from the Flag State where the ship is registered. The endorsement is an acknowledgment that the officer's national license is acceptable to the Flag State and meets all Standards for Certification, Training, and Watch Keeping requirements.
Besides the required training, we also send our officers to our company's required training. Examples of this are: Bridge Navigation Management (BRM), a navigation simulator course, a navigation system training course, or an equipment specific course, such as pod training.
There are usually two or three levels that lead up to a Master - Unlimited license ('Unlimited' means any size of ship). Each country requires specific amounts of sea service on specific sizes of ships in order to increase the license level. They may also require formal exams at each level.
The Captain is in charge of a ship, however, we practice Bridge Resource Management (BRM) and part of that is to encourage personnel on the bridge to question, and when necessary, challenge the Captain.
The International Convention of Safety of Life at Sea (SOLAS) regulatory guidelines require that a muster drill be held within 24 hours of embarkation. However, the muster drill for guests on any ship in the Celebrity Cruises fleet is held prior to departure on embarkation day.
Announcements for the muster drill are made in English, or the official language of the vessel. The announcements are made in additional core languages when we have large numbers of guests onboard who do not speak English. On some sailings, announcements may be made in the language of the area, then followed by English and any other approved core languages.
You should NOT bring life jackets to the muster drill. In the unlikely event of an emergency, you are directed to proceed directly to your muster stations upon hearing the emergency signal. This reduces the chance for cross-traffic and improves response time at muster stations. Once you arrive at your muster station, a crewmember will provide you with a life jacket. In the event of an emergency, one of the most important aspects is to account for all persons onboard, and this process facilitates that. We also store additional life jackets at each muster station.
All of our ships' officers receive specialized training, and every crewmember participates in safety training so they are prepared to respond quickly and effectively in the unlikely event of an emergency. We also conduct weekly, monthly, quarterly and annual drills on all of our ships, to train for quick response to a variety of potential situations. In addition, each of our vessels is equipped with advanced fire detection and suppression systems, and every ship has trained personnel onboard who can effectively respond to and manage these systems.
The muster procedure, as part of the Youth Evacuation Program, will ensure that children are brought to the muster station where they would be reunited with their parents / guardians. This is also mentioned in the general muster drill announcement.
During the mustering process, trained crew with high-visibility vests will be posted throughout the ship to assist guests with disabilities. In addition to posted personnel, specially trained crew teams are available to assist guests with special needs.
The number of life-saving crafts varies on each class of ship. All of our ships have sufficient survival craft for everyone on board, plus additional capacity in reserve, per regulatory requirements.
The life-saving crafts onboard our ships are tested once a month, which is over and above what is required, which is once every three months. During this test, the life saving crafts are lowered into the water and pulled away from the ship.Guests that board the ship at a different port of call are provided with a "Guest Joining Downline" letter prior to departure from the port of embarkation. They also receive a verbal safety briefing in person prior to departure from their embarkation port. In case of larger groups (1% of total guest capacity), a muster drill is organized and conducted. The letter and briefing shall contain (as a minimum) the following information in English and other appropriate languages:
Each ship has alternate muster stations available throughout and each crewmember at all locations is trained in mustering procedures.
If the main electrical power source is lost, we have plans for a contingency using the emergency generators. These are typically located on the upper decks, they have their own fuel supply, and are completely independent. The generators can provide emergency lighting, fire detection systems, operate elevators and even provide power to re-start the engines, if necessary. They can also power communication channels - radio, telefax, email, so the ship can continue to communicate with shoreside.
Verandas and railings represent an important safety feature on our ships. Even though our verandas and railings exceed the height requirements of similar shore-side features, it is important that you not climb or sit on railings for your own safety. Doing so may result in injury and is a violation of our Guest Conduct Policy, possibly resulting in your removal from the ship.
Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes.
For information on member benefits or to enroll visit the Captain's Club.
Captain's Club and its encompassing benefits and activities are applicable to all Celebrity ships with the exception of Celebrity Xpedition®.
Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program and Azamara's Le Club Voyage program.
Captain's Club Classic members receive Le Club Voyage Adventurer benefits. Captain's Club Select members receive Crown & Anchor Platinum and Le Club Voyage Explorer benefits. Captain's Club Elite members receive Crown & Anchor Diamond and Le Club Voyage Discoverer benefits. The same holds true for Crown & Anchor members and Le Club Voyage members when sailing on Celebrity.
Credits are not combinable across brands*; however as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.
If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises, please call the Celebrity Guest Relations at 1-800-760-0654 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.
Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your membership credits and benefits while sailing.
* Azamara Club Cruises Note: For a limited time, guests who sail on Celebrity Cruises and Azamara Club Cruises will earn credits towards their memberships in both Captain's Club and Le Club Voyage, regardless of which brand they sail. Both Captain's Club and Le Club Voyage members will enjoy the benefits of their tier levels on both lines. The program terms may be subject to change.
Additionally, as part of our SeaPass® account system, there may be pending authorizations placed on your credit or debit card throughout the cruise in order to verify the availability of funds. These normally fall off within 3-5 business days, however, some banking institutions may take longer.
Likewise, if you feel that you have received a charge in error, after verifying with everyone in your party, we ask that you please at 1-844-418-6824 or via email at firstname.lastname@example.org so that we may assist you further in this matter.
For all inquiries regarding purchases made in the gift shops onboard all Celebrity ships please contact:
Starboard Cruise Services, Inc.
8034 NW 14th St.
Miami, FL 33126
website: Starboard Cruise Services
For all inquires regarding salon or spa service purchase, please contact:
Steiner Beauty Products, Inc.
5350 NW 35th Terrace
Fort Lauderdale, FL 33309
For all inquires regarding onboard photos, Cruise in Review videos, or copyright photo releases please contact:
2085 NW 87th Ave.
Miami, FL 33126
website: The Image Group
For all inquiries regarding purchases made in a port of call at one of the stores recommended by Celebrity Cruises, please contact:
Royal Media Partners
960 Alton Road
Miami Beach, FL 33139
Many stores in port offer their own guarantees; please see sales associate for additional information. For purposes of determining quality and value of jewelry related to a buyer’s complaint, only appraisals secured by a buyer from gem laboratories or independent graduate gemologists not affiliated with jewelry retailing will be acceptable. Watches and other branded merchandise valuation comparisons must be based on retail prices offered by authorized brand retailers.
All returns must be authorized by the merchant. Please ask about individual store return policies before purchase. The port shopping program is offered and operated solely by Royal Media Partners, LLC, which stands behind all customer relations claims relating to the guarantee. Participating merchants have paid an advertising fee to Royal Media Partners for inclusion in this program. If you become aware of a problem during your cruise, please contact the shopping guide on your ship for immediate assistance.
If a problem arises after your cruise but within 30 days of the purchase date, you may initiate your claim with Customer Relations at Royal Media Partners by email or call 1-305-370-3562. Royal Media Partners, LLC is not owned by and is not an affiliate/subsidiary of Royal Caribbean Cruises Ltd.
Royal Caribbean/Celebrity Risk Management Dept.
Attn: Medical Services
1050 Caribbean Way
Miami FL 33132