How do I know where the port is?
Yes we do. We have collapsible wheelchairs for our guests to use free of charge onboard each of our ships. They are on a first come, first serve basis and based on availability.
How do I know when to get to the terminal?
During check-in, you're required to select an arrival time. One of the benefits of app check-in is that your arrival time is listed on your mobile Xpress Pass. Please arrive during your selected window to avoid delays at the terminal.
Do you offer transportation from the airport to the pier and back?
Most ports will offer for-purchase transportation to and from the pier on the day of sailing and returning. Guests will need to meet the flight parameters for airport transfers on the same day that the cruise leaves and returns to be eligible. Transfers are subject to availability but will be open for purchase up to 5 days prior to sailing.
What happens if I arrive outside of my scheduled check-in time?
Please select the best available check-in time that will work for your party. These are staggered to offer the best possible check-in experience and help us to avoid unnecessary delays in boarding. That being said, if you must arrive outside your scheduled time, please check your Guest Documents to make sure that you complete the process before the "All Aboard Time".
Can Suite Guest Get Onboard Early?
Boarding times (Embarkation) will vary according to port, itinerary, and/or ship, and may even vary by sail date due to operational situations like Coast Guard drills, etc.Guests who have completed the on-line check in, are member of our Loyalty programs, or who are reserved in Suites or Concierge Class (Celebrity) may use priority embarkation lines at the pier terminal, where available.
How do I get my luggage to my stateroom?
If you check your luggage with a porter, your checked baggage should be delivered to your stateroom within a few hours of setting sail if tagged properly.
Does Celebrity Cruises send luggage tags or should I print them?
While we no longer mail bag tags to guests, we do make them available guests electronically via Guest Account (click "View Your Documents"). That way, you can print as many as you would like prior to joining the ship. If you are unable to print your bag tag, we will have luggage tags will be available at the pier for guests who prefer to use this service at the terminal prior to boarding. It takes just a few minutes to acquire the tags and fill out your information with the porter. Please make sure you know your stateroom number and room location, as reflected on the guests XpressPass.
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