The CruiseCare Cancellation Penalty Waiver Program

Waives the non-refundable cancellation provision of your cruise ticket contract and pays you the value of the unused portion of your prepaid cruise vacation in the event that you or your traveling companion need to cancel your cruise vacation (for specified reasons). In addition, should you or your traveling companion need to cancel your cruise for "any other reason", you may be eligible for Cruise Credits. Brought to you by Celebrity Cruises*. Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used. Travel Insurance benefits are underwritten by Arch Insurance Companny, with administrative offices in Jersey City, NJ. NAIC #11150 under Policy Form series LTP 2013. This is a brief overview of the coverages. Subject to terms, conditions and exclusions. Please review the plan description for details..

CruiseCare "Any Reason" Cruise Credits

In the event that you choose to cancel for a reason not authorized above or for a reason that is otherwise restricted, at any time up until departure, and you have purchased CruiseCare, Celebrity Cruises will provide you with a cruise credit equal to 75% of the non-refundable value (excluding Flights By Celebrity) of your Cruise Vacation prepaid to Celebrity Cruises, for your use toward a future cruise.

The CruiseCare Travel Insurance Program

Provides coverage for accident and sickness medical benefits, evacuation, baggage protection and much more. Underwritten by Arch Insurance Company.

View terms, conditions and plan sponsors.

Trip Delay Up to $500

If you miss the departure of your trip due to carrier-caused delays or other covered reasons, the plan reimburses you for additional accommodations, meals and "catch-up" transportation expenses.

Baggage Protection

If your baggage or personal property is lost, stolen, or damaged, the plan will cover up to $1,500. If your bags are delayed or misdirected for more than 24 hours, the plan will reimburse you up to $500 for the purchase of necessary personal items.

Medical Expenses Up To $10,000

Should you become injured or sick during your vacation, the plan will reimburse you for necessary medical expenses for up to one year from the date of your accident or illness. This coverage is especially important, as Medicare and many private vacation protection policies generally do not cover you outside of the U.S. or Canada, and many HMOs do not cover you outside their provider area.

Emergency Evacuation Up To $25,000

In the event that a covered illness or injury requires air or ground transportation to a specialized facility or to return home, the plan provides for covered medical services and supplies (coordinated by our 24-hour Assistance provider, to help ensure your safe transport).

This plan provides insurance coverage that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. If you have any questions about your current coverage, call your insurer, insurance agent or broker.

This program was designed and is administered by Aon Affinity.

Aon Affinity is the brand name for the brokerage and program administration operations of Affinity Insurance Services, Inc. (TX 13695); (AR 244489); in CA & MN, AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK, AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity Insurance Services, Inc. (CA 0G94493), Aon Direct Insurance Administrators and Berkely Insurance Agency and in NY, AIS Affinity Insurance Agency. Affinity Insurance Services is acting as a Managing General Agent as that term is defined in section 626.015 (14) Underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ; NAIC #11150 under Policy Form LTP 2013 of the Florida Insurance Code. As an MGA we are acting on behalf of our carrier partner.

Carrier and Form Number Information: The CruiseCare Travel Insurance Program is underwritten by Arch Insurance Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form #’s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

The CruiseCare Worldwide Emergency Assitance Program

Provides 24-hour assistance services, including: pre-trip health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; medical consultation and monitoring; emergency legal assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance. Provided by On Call International.


The plan cost is fully refundable if you are canceling outside of Celebrity Cruise's published penalty period. Prices are subject to change without notice. The plan cost may be paid at any time from deposit up to and including final payment; however, the CruiseCare Cancellation and Interruption Penalty Waiver takes effect only upon payment of the plan cost in addition to any required cruise deposit. Payment of your cruise fare deposit amount without the plan cost will not activate this program.

Cruise Cost per Person
CruiseCare Plan Cost per Person
$ 0 - $500
$ 501 - $1,000
$1,001 - $1,500
$1,501 - $2,000
$2,001 - $2,500
$2,501 - $3,000 $199
$3,001 - $3,500
$3,501 - $4,000
$4,001 - $4,500
$4,501 - $5,000
$5,001 - $5,500
$5,501 - $6,000
$6,001 - $6,500
$6,501 - $7,000 $569
$7,001 - $7,500
$7,501 - $8,000
$8,001 - $8,500
$8,501 - $9,000
$9,001 - $9,500
$9,501 - $10,000
$10,000 +

Prices subject to change.

View terms, conditions and plan sponsors.

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