Travel Documents
Q.

What documents will I need to travel?

A.

Before leaving home, take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to boarding the ship. The requirements described below are required by government regulations and policies. They are subject to change without notice.

See the current passport requirements here.

It is your responsibility to identify and obtain all required travel documents and have them available at the pier when necessary. These appropriate valid travel documents such as passports, visas, inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries.

If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation. Guests on consecutive sailings must ensure they have the proper travel documents for their entire cruise vacation.

Domestic Sailings:
Domestic sailings are all sailings originating and ending in ports located in the U.S., Canada and Mexico, including Panama Canal sailings. Required travel documents for Domestic Sailings > Passport Requirements A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States. The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.

Required travel documents for Domestic Sailings

Required travel documents for Domestic Sailings

Passport Requirements
A valid passport is a requirement for air travel to/from Canada, Mexico, the Caribbean and Bermuda. Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States.

The Western Hemisphere Travel Initiative (WHTI) requires all travelers to and from Canada, Mexico, the Caribbean and Bermuda to present a valid passport or other approved document that establishes the bearer's identity and citizenship in order to enter or reenter the United States.

For a list of all approved documents look here

U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. A U.S. citizen under the age of 16 will be able to present either an original or notarized or certified copy of his or her birth certificate, a Consular Report of Birth Abroad issues by DOS, or Certificate of Naturalization issued by U.S. Citizenship and Immigration Services.

Note: Baptismal papers and hospital certificates of birth are not acceptable. Voter registration cards or Social Security cards are not considered proof of citizenship.

Alien Registration Card (Green Card)
U.S. lawful permanent residents will continue to be able to use their Alien Registration Card (ARC) issued by the Department of Homeland Security or other valid evidence of permanent residence status to apply for entry to United States.

Card renewal is an important matter. ARC holders (United States permanent residents) with expired cards may be considered "out of status" and may be denied entry/reentry into the United States. If your ARC was issued over 10 years ago, you should check the expiration date printed on the front of the card. If your card is expired, or it is about to expire, you should renew your card before you sail.

If you are holding an old edition ARC WITHOUT an expiration date, you will not be detained from entering the United States, but U.S. Customs and Border Protection highly suggests that you apply for a new card before you sail.

For additional information look here

International Air Travel
All travelers, including children, require a valid passport.

Celebrity Cruises strongly recommends that all guests travel with a passport that is valid for at least six (6) months beyond the end of their cruise. This greatly assists guests who may need to fly out of the United States to meet their ship at the next available port should they miss their scheduled embarkation in a U.S. port; guests entering the U.S. at the end of their cruise; and guests needing to fly to the U.S. before their cruise ends, because of medical, family, personal or business emergencies, missing a ship's departure from a port of call, involuntary disembarkation from a ship due to misconduct, or other reasons.

Guests who need to fly to the United States before their cruise ends will likely experience significant delays and complications related to booking airline tickets and entering the United States if they do not have a valid U.S. passport with them.

For additional passport information look here

Sea Travel (for U.S. and Canadian citizens only)

For voyages that begin and end in the same U.S. Port, U.S. citizens may travel with both a Government-issued birth certificate** and Government-issued picture ID card, such as a driver's license.

**A 'birth certificate' is issued by a government agency (state, county, city, etc.). This document (with seal and signature) is legal proof of citizenship that can be used by U.S. citizens for certain international travel. A 'birth notice' is issued by a hospital or other type of medical facility but it is not an approved travel document. It is a courtesy document that merely indicates where a birth occurred. It has no legal status and cannot be used to prove citizenship for international travel purposes.

Sea Travel (Non U.S. Citizens)

You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or "Green Card") and any other documentation the countries on your itinerary require due to your alien status.

Canadian Landed Immigrants

All Canadian Landed Immigrants (inclusive of those who are citizens of the British Commonwealth countries) who reside in Canada must have valid passports and US visas. Also required is the original copy of your Permanent Resident Card (PR Card), formally the IMM 1000, or with respect to any country on the itinerary any other travel documentation required because of alien status.

Visas
Please contact the Embassy (Consular Services) of each country on your sailing itinerary or the visa service of your choice for specific visa requirements, information, forms and fees for your nationality. The U.S. has a Visa Waiver Program (VPW) that This is a pre-travel authorization program for U.S. bound travelers from Visa Waiver Countries. This is a U.S. Department of Homeland Security (DHS) program. The Electronic System for Travel Authorization (ESTA) is mandatory, and all travelers, regardless of age, from Visa Waiver Program (VWP) countries will be required to complete an online application similar to the I-94W and obtain an ESTA approval prior to boarding a carrier by air or sea to the United States under the VWP. For complete details, please refer to the U.S Department of State website.

Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages.

For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages. For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the U.S. Department of State website

Travelers from the VWP countries seeking to enter the United States will also be required to have in their possession a machine-readable passport.

For Passport requirements for Visa Waiver Program applicants, visit the U.S. Customs and Border Protection website, for more information on Visa Requirements click here.

International Sailings
International Sailings are sailings other than those originating and ending in ports located in the U.S., Canada and Mexico including Panama Canal sailings. These are itineraries in Europe, South America, Asia and Australia/New Zealand including re-positioning sailings originating or ending in their ports.

Required travel documents for International Sailings

Passport
A valid passport is required for travel. Ensure there are sufficient blank visa pages within the passport for visa stamps. For additional passport information look here

For your protection, we recommend that your passport expiration date not occur within six (6) months of the sailing termination date.

U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation.

In addition to the Passport and Visa requirements indicated on this page, guests are asked to bring with them a second official form of identification in the way of a laminated driver's license or identification card issued by a federal, state, provincial, country, territory or municipal authority.

Depending on your itinerary, the ship may collect your passport to speed up the clearance formalities at each port of call. We suggest you bring with you a few photocopies of your passport's personal page which includes the picture, and that you carry one of these photocopies with you each time you leave the ship.

Visas
It is your responsibility to identify and to obtain the necessary visas before beginning your cruise. Based on nationality, many countries still require an entry visa. Suggestions on where to get visa information:

  • U.S. citizens can visit the U.S. Department of State Foreign Entry Requirements
  • Canadian citizens can visit Foreign Affairs and International Trade Canada
  • Embassies (Consular Service Office) of each country on your sailing itinerary
  • The visa service of your choice, such as Visa Central, for specific visa requirements, information, forms and fees that apply to your nationality

Visa Central website
Toll-free telephone: 1-800-579-2406
Account Code: 44989
email: celebrity@visacentral.com

In some ports where visas may be required and may be purchased in-transit, the ship personnel will assist each guest to secure a visa and charge the guests' onboard account a one-time nominal fee. These visa fees include a small processing charge by the local representative.

Click here for more information on Visa Requirements

Inoculation/Health
As detailed in our brochure, all guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Centers for Disease Control and Prevention's Traveler's Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website

Family Legal Documents
Should the last names of the parent and minor child traveling with them differ, the parent is required to present the child's valid passport and visa (if required) and the child's birth certificate (original, a notarized copy or a certified copy). The name of the parent(s) and the child must be linked through legal documentation.

Adults who are not the parent or Legal Guardian of any minor child traveling with them are required to present the child's valid passport and visa or the child's birth certificate (original, a notarized copy or a certified copy) and an original notarized letter signed by at least one of the child's parents. The notarized letter from the child's parent must authorize the traveling adult to take the child on the specific cruise, must authorize guardian to sign legal documentation/waivers for participation in any activities requiring them and must authorize the traveling adult to supervise the child and permit any medical treatment that must be administered to the child. If a non-parent adult is a Legal Guardian, the adult must present a certified certificate of Guardianship with respect to the child.

Reservation & Transfers
Q.

Can I transfer my reservation to a travel agent if I purchased my cruise directly from Celebrity Cruises?

A.

Bookings may only be transferred to a Travel Agent up until 60 days from creation if the request is made outside of Final Payment period and the booking is not paid in full. If a booking has a ChoiceAir ticket and the transfer request involves a change in currency we cannot accommodate a transfer. If you would like to transfer your reservation to a travel agent, please complete this form.

 

Canyon Ranch SpaClub
Q.

What are the Canyon Ranch SpaClub® operating hours

A.

At sea – 8 AM to 8 PM. In port – 8 AM to 9 PM. 

Q.

What is the SpaClub policy regarding cellphones?

A.

Use of cellphones and laptops is not allowed.

Q.

What is the minimum age for SpaClub admission?

A.

Persian Garden guests must be at least 16 years old. SpaClub welcomes guests ages 13 – 17 when accompanied by a parent or guardian; inquire about our special teen services menu.

Q.

What are the requirements for a teen to take a SpaClub massage service?

A.

The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

Q.

Can I request a male or female therapist in the SpaClub

A.

Only female therapists are available for all massage treatments; other services vary.

Q.

Do I need to add a tip to my SpaClub service(s)?

A.

An 18% gratuity will be added to your service. No additional tip is required or expected.

Q.

How should I prepare for my Spa Club service?

A.

You should arrive 15 minutes prior to your service. Please
remove any jewelry and shower prior to a massage, especially if coming from a pool.

Q.

Will I need to inform someone at the SpaClub if I have a medical condition?

A.

Please inform you therapist prior to your treatment.

Q.

What special assistance do you provide for disabled guests in the SpaClub, and how can I request special services?

A.

For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises website, or email special_needs@celebrity.com

Q.

What are the requirements for a teen to take a SpaClub massage service?

A.

The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

Price Terms
Q.

Important Price Terms

A.

Celebrity Cruises Inc. reserves the right to change, whether via an increase or decrease, any published rates, including cruise rates and airfare charges, without prior notice. We reserve the right to impose on any existing booking or new bookings (whether paid in full or not) a supplement for fuel or other matters without prior notice as provided in our Passenger Ticket Contract which appears at (PDF) Guest Ticket Contract In addition, we reserve the right to pass through any third party imposed fuel or other surcharges, also without prior notice. The guest will remain liable for any applicable taxes, fees or surcharges that may be assessed by any governmental or quasi-governmental agencies.

Canyon Ranch SpaClub
Q.

What are the SpaClub operating hours?

A.

At sea - 8 am to 8 pm        In port - 8 am to 9 pm

Q.

What is your policy regarding cellphones?

A.

Use of cellphones and laptops is not allowed

Q.

What is the smoking policy?

A.

Smoking is not permitted anywhere within SpaClub

Q.

What is the policy on alcoholic beverages?

A.

Alcoholic beverages are not served or permitted.

Q.

What is the minimum age for SpaClub admission?

A.

Persian Garden guests must be at least 16 years old. SpaClub® welcomes guests ages 13 - 17 when accompanied by a parent or guardian; inquire about our special teen services menu.

Q.

Can I request a male or female therapist in the SpaClub?

A.

Only female therapists are available for all massage treatments; other services vary. 

Q.

What are the requirements for a teen to take a massage service?

A.

The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

Q.

Do I need to add a tip to my service(s)?

A.

An 18% gratuity will be added to your service. No additional tip is required or expected.

Q.

How should I prepare for my service?

A.

You should arrive 15 minutes prior to your service. Please remove any jewelry and shower prior to a massage, especially if coming from a pool.

Q.

Will I need to inform someone if I have a medical condition?

A.

Please inform you therapist prior to your treatment.

Q.

What special assistance do you provide for disabled guests, and how can I request special services?

A.

For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises website, or email special needs

SpaClub Booking / Pricing of Services
Q.

When can I prebook my services after I book my voyage?

A.

Prebooking is available 60 days prior to your cruise, and up to two full days prior to embarkation.

Q.

How close to embarkation can I prebook my services?

A.

You are able to prebook up to two full days prior to embarkation

Q.

Can I pre-reserve the Persian Garden?

A.

No, you must be an onboard guest to purchase a Persian Garden Pass.

Q.

Can I use shipboard credit to pay for my prebooked services?

A.

Shipboard credit may not be used when paying for pre-booked services.

Q.

In what currency will I be charged?

A.

You will be charged in US dollars.

Q.

How will port pricing be applied to my services?

A.

If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.

Q.

What additional information should I provide when Prebooking a service?

A.

Any special requests, such as non-scented oils for use in treatments.

Q.

Can I pre-reserve the Persian Garden?

A.

No, you must be an onboard guest to purchase a Persian Garden Pass.

Q.

How do I modify my previously prebooked itinerary or request an updated itinerary?

A.

Please call for assistance: 844-860-4662.

Q.

How do I prebook for other members of my party?

A.

You may book for other members of your party if you have his or her full name as it appears on the manifest. Please add the member names to the Additional Comments field in the Cart screen. Please remember that all services are subject to our six-hour cancellation policy service to avoid penalty.

Q.

Can I prebook services on embarkation day and/or debarkation?

A.

Certain times may be unavailable. Please call 1-844-860-4662, or email Canyon Ranch SpaClub

Q.

What circumstances could change or cancel a service without my prior consent?

A.

effort will be made to schedule your services as planned. Occasionally, however, adjustments are made due to shore-to-ship communications, mandatory ship drills or other unavoidable circumstances. When you arrive at your stateroom, please check your confirmation letter and visit the SpaClub® front desk concerning any changes.

Q.

How do I book online?

A.

You can book online by visiting the Canyon Ranch SpaClub website:

  1. Select ship and sail date
  2. Select from services available to book ont the website
  3. Select service and time from the list available
  4. Once guest finishes shopping they click on "Your Cart" to complete
  5. Booking ID is required, you will need to provide contact details and payment information. *All major credit cards accepted
Cruise Ticket Contract
Q.

What are the terms of the cruise ticket contract?

A.

The new Celebrity Guest Ticket Booklet includes enriched, easily understandable information about your cruise experience - from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more.

Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes.

The sample Cruise/Cruisetour Ticket Contracts below are for guests who have booked on or after Sept. 29, 2011. Guests who have booked earlier than Sept. 29, 2011, or are booked on a charter sailing, will receive the appropriate Cruise/Cruisetour Ticket Contract in online check-in or in Guest Documents.

  • For a sample guest ticket booklet,click here.
  • To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for Celebrity Xpedition,click here.
  • To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for all ships except Celebrity Xpedition, click here.
  • To download the Celebrity Cruises Cruise/Cruisetour Refusal to Transport policy click here.
  • You will need Adobe Acrobat Reader to view the documents above.Click here to download this complimentary software.
Cruise Ticket Contract
Q.

What are the terms of the cruise ticket contract?

A.

The new Celebrity Guest Ticket Booklet includes enriched, easily understandable information about your cruise experience - from travel suggestions, documents and itineraries to tour and port information, valuable checklists and more.

Guests in the same stateroom, including those with different last names, will receive one convenient booklet so long as each individual in the stateroom has the same air gateway, same arrival date and time, and same pre/post package(s). If guests in the same stateroom have different travel itineraries, including air gateways, transfers, mailing addresses, etc., they will receive separate booklets. In addition, electronic air tickets will now be used when possible to lessen the burden of returning air tickets for changes.

The sample Cruise/Cruisetour Ticket Contracts below are for guests who have booked on or after Sept. 29, 2011. Guests who have booked earlier than Sept. 29, 2011, or are booked on a charter sailing, will receive the appropriate Cruise/Cruisetour Ticket Contract in online check-in or in Guest Documents.

  • For a sample guest ticket booklet,click here.
  • To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for Celebrity Xpedition,click here.
  • To download the Celebrity Cruises Cruise/Cruisetour Ticket Contract for all ships except Celebrity Xpedition, click here.
  • To download the Celebrity Cruises Cruise/Cruisetour Refusal to Transport policy click here.
  • You will need Adobe Acrobat Reader to view the documents above.Click here to download this complimentary software.
ChoiceAir
Q.

What protection is provided when I purchase flights through ChoiceAir?

A.

Purchasing airline tickets through ChoiceAir® will allow you to receive assistance on travel days, should there be a disruption to your scheduled airline service. While we monitor flights, you should first check with the airline to request re-accommodation, and then call us if the new flights will not enable you to meet the ship. We will work with you to find a seat on the next available flight, on a regularly scheduled airline, and in the same class of service to the ship. If there are no viable options, we will work with our airline partners to accommodate you on a flight to the next available port, where you may legally join the ship.

Price Guarantee
Q.

What is your Best Price Guarantee?

A.

Our Celebrity Best Price Guarantee ensures that you will enjoy the lowest advertised rate on your cruise fare and your preferred promotional offer. You will have 48 hours after you book your cruise to find a lower cruise fare or different promotional offer advertised to the general public. If you do, you may request to have that savings or promotion applied to your booking (savings options vary by whether the request is submitted before or after the final payment due date).

The Celebrity Best Price Guarantee (the "Guarantee") is available to guests in the United States and Canada who have booked a Celebrity cruise or cruise tour on or after May 1, 2014. If within 48 hours from the time of booking you find a lower available base cruise fare, a promotion or both that is offered to the general public by Celebrity and applies to the same cruise (defined as same ship, sail date, stateroom category and number of guests), you can submit a request using the Best Price Guarantee Claim Form to apply those savings to your booking. Cruise fare savings applied to booking as onboard credit. The onboard credit is non-refundable, non-transferable and has no cash value. Any unused portion of the onboard credit as of 10 PM on the last night of the cruise will be forfeited. New promotion must be combinable with existing booking; non-combinable promotional components will not be applied. Additional terms and conditions apply. visit Celebrity Cruise Price Guarantee for complete program details. The Celebrity Best Price Guarantee program may be discontinued or changed at any time without notice.

Laundry Services
Q.

Are there laundry facilities onboard?

A.

There is a full laundry and dry-cleaning service available onboard for reasonable rates. Regular service, picked up before 9AM, is returned next day. For same day service, picked up before 9AM and returned same day, add 50% express service surcharge.

Rates & Services

Laundry Services
  • Suit $17.50
  • Jacket $8.00
  • Pants $7.00
  • Long Sleeved Shirt $7.00
  • Short Sleeved Shirt $6.00
  • Sweater $8.00
  • Shorts $5.50
  • Dress $11.00
  • Skirt $6.50
  • Pajamas $5.50
  • Handkerchief $3.00
  • T-shirt $3.75
  • Undergarments $3.00
  • Swimsuit $4.00
  • Socks, pair $3.00
Dry Cleaning
  • Suit $19.00
  • Jacket $11.00
  • Pants $8.00
  • Vest $5.00
  • Long Sleeved Shirt $7.50
  • Short Sleeved Shirt $6.50
  • Sweater $9.00
  • Shorts $6.50
  • Dress $16.00
  • Skirt $7.50
  • Neck/Tie $5.00
  • 4 Item Special $28.00
Pressing Only
  • Suit $14.00
  • Jacket $8.00
  • Pants $6.00
  • Vest $3.00
  • Long Sleeved Shirt $5.75
  • Short Sleeved Shirt $4.00
  • Sweater $5.50
  • Shorts $4.00
  • Dress $8.00
  • Skirt $6.00
  • 4 Item Special $25.00
Canyon Ranch SpaClub
Q.

What are the Canyon Ranch SpaClub® operating hours

A.

At sea – 8 AM to 8 PM. In port – 8 AM to 9 PM. 

Q.

What is the SpaClub policy regarding cellphones?

A.

Use of cellphones and laptops is not allowed.

Q.

What is the SpaClub smoking policy?

A.

Smoking is not permitted anywhere within the SpaClub.

Q.

What is the policy on alcoholic beverages in the SpaClub?

A.

Alcoholic beverages are not served or permitted.

Q.

What is the minimum age for SpaClub admission?

A.

Persian Garden guests must be at least 16 years old. SpaClub welcomes guests ages 13 – 17 when accompanied by a parent or guardian; inquire about our special teen services menu.

Q.

What are the requirements for a teen to take a SpaClub massage service?

A.

The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

Q.

Can I request a male or female therapist in the SpaClub

A.

Only female therapists are available for all massage treatments; other services vary.

Q.

Do I need to add a tip to my SpaClub service(s)?

A.

An 18% gratuity will be added to your service. No additional tip is required or expected.

Q.

How should I prepare for my Spa Club service?

A.

You should arrive 15 minutes prior to your service. Please
remove any jewelry and shower prior to a massage, especially if coming from a pool.

Q.

Will I need to inform someone at the SpaClub if I have a medical condition?

A.

Please inform you therapist prior to your treatment.

Q.

What special assistance do you provide for disabled guests in the SpaClub, and how can I request special services?

A.

For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises website, or email special_needs@celebrity.com

Q.

What are the requirements for a teen to take a SpaClub massage service?

A.

The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

Price Terms
Q.

Important Price Terms

A.

Celebrity Cruises Inc. reserves the right to change, whether via an increase or decrease, any published rates, including cruise rates and airfare charges, without prior notice. We reserve the right to impose on any existing booking or new bookings (whether paid in full or not) a supplement for fuel or other matters without prior notice as provided in our Passenger Ticket Contract which appears at (PDF) Guest Ticket Contract In addition, we reserve the right to pass through any third party imposed fuel or other surcharges, also without prior notice. The guest will remain liable for any applicable taxes, fees or surcharges that may be assessed by any governmental or quasi-governmental agencies.

Canyon Ranch SpaClub
Q.

What are the SpaClub operating hours?

A.

At sea - 8 am to 8 pm        In port - 8 am to 9 pm

Q.

What is your policy regarding cellphones?

A.

Use of cellphones and laptops is not allowed

Q.

What is the smoking policy?

A.

Smoking is not permitted anywhere within SpaClub

Q.

What is the policy on alcoholic beverages?

A.

Alcoholic beverages are not served or permitted.

Q.

What is the minimum age for SpaClub admission?

A.

Persian Garden guests must be at least 16 years old. SpaClub® welcomes guests ages 13 - 17 when accompanied by a parent or guardian; inquire about our special teen services menu.

Q.

Can I request a male or female therapist in the SpaClub?

A.

Only female therapists are available for all massage treatments; other services vary. 

Q.

What are the requirements for a teen to take a massage service?

A.

The accompanying parent or guardian must sign a consent form and book all services for guests under 18, and an adult must be present for most services. Teens must wear lightweight, loose clothing or swimwear for all services. For details, please contact your Spa Concierge onboard.

Q.

Do I need to add a tip to my service(s)?

A.

An 18% gratuity will be added to your service. No additional tip is required or expected.

Q.

How should I prepare for my service?

A.

You should arrive 15 minutes prior to your service. Please remove any jewelry and shower prior to a massage, especially if coming from a pool.

Q.

Will I need to inform someone if I have a medical condition?

A.

Please inform you therapist prior to your treatment.

Q.

What special assistance do you provide for disabled guests, and how can I request special services?

A.

For information, please visit the Special Cruise Accommodations section of the Celebrity Cruises website, or email special needs

SpaClub Booking / Pricing of Services
Q.

When can I prebook my services after I book my voyage?

A.

Prebooking is available 60 days prior to your cruise, and up to two full days prior to embarkation.

Q.

How close to embarkation can I prebook my services?

A.

You are able to prebook up to two full days prior to embarkation

Q.

Can I pre-reserve the Persian Garden?

A.

No, you must be an onboard guest to purchase a Persian Garden Pass.

Q.

Can I use shipboard credit to pay for my prebooked services?

A.

Shipboard credit may not be used when paying for pre-booked services.

Q.

In what currency will I be charged?

A.

You will be charged in US dollars.

Q.

How will port pricing be applied to my services?

A.

If port pricing is available for the day and time you wish to book, pricing adjustments will be applied when the service is added to your cart.

Q.

What additional information should I provide when Prebooking a service?

A.

Any special requests, such as non-scented oils for use in treatments.

Q.

Can I pre-reserve the Persian Garden?

A.

No, you must be an onboard guest to purchase a Persian Garden Pass.

Q.

How do I modify my previously prebooked itinerary or request an updated itinerary?

A.

Please call for assistance: 844-860-4662.

Q.

How do I prebook for other members of my party?

A.

You may book for other members of your party if you have his or her full name as it appears on the manifest. Please add the member names to the Additional Comments field in the Cart screen. Please remember that all services are subject to our six-hour cancellation policy service to avoid penalty.

Q.

Can I prebook services on embarkation day and/or debarkation?

A.

Certain times may be unavailable. Please call 1-844-860-4662, or email Canyon Ranch SpaClub

Q.

What circumstances could change or cancel a service without my prior consent?

A.

effort will be made to schedule your services as planned. Occasionally, however, adjustments are made due to shore-to-ship communications, mandatory ship drills or other unavoidable circumstances. When you arrive at your stateroom, please check your confirmation letter and visit the SpaClub® front desk concerning any changes.

Q.

How do I book online?

A.

You can book online by visiting the Canyon Ranch SpaClub website:

  1. Select ship and sail date
  2. Select from services available to book ont the website
  3. Select service and time from the list available
  4. Once guest finishes shopping they click on "Your Cart" to complete
  5. Booking ID is required, you will need to provide contact details and payment information. *All major credit cards accepted
Online Check in
Q.

How do I check in online?

A.

Begin by logging in to My Celebrity at the top of this website. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date.

Since government regulations require cruise lines to submit final departure manifests at least 60 minutes prior to sailing, this will save you time having to fill out forms at the pier. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify on your Guest Ticket Booklet.

Once you have completed the Online Check-In process, you will receive an Xpress Pass. It indicates that you successfully completed the check-in process for yourself and those guests listed on your Xpress Pass.

Cancellation Policy
Q.

What is Celebrity's cruise or Cruisetour cancellation and refund policy?

A.

The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details.

Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever.

If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent.

Effective 4/3/16 all sailings will include a new Cancellation Policy and Penalty Schedule for any new Individual Reservations or Group Shells. Cruise Length Days Prior to Departure Charges per Person 1 to 4 Nights 75 Days or more No charge 74 to 57 days Deposit amount 56 to 29 days 50% of Total Fare (taxes, fees & port expenses excluded)* 28 to 15 days No refund except for taxes and fees *Or deposit amount, whichever is greater Individual Reservations Policy All Individual Reservations bookings created on or before 4/2/16 will retain the current payment and penalty schedule. All Individual Reservations bookings created on or after 4/3/16 will follow the new final payment/penalty schedule. Groups Policy Groups created prior to 4/3/16 will retain the old penalty schedule ONLY if they contain at least one named and deposited booking. Groups created prior to 4/3/16 containing unnamed space will follow the new penalty schedule. All groups created on or after 4/3/16 will follow the new penalty schedule. Refunds of the Cruise Fare or CruiseTour Fare (including any applicable supplement charges) for cancellations by Passenger made prior to sailing or, with respect to CruiseTours cancellations made prior to the first day of the CruiseTour shall be made in accordance with the following cancellation policy: Non-Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 60 Days or more No charge 59 to 43 days Deposit amount less taxes and fees 42 to 29 days 50% of Total Fare less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 75 days or more No charge 74 to 57 days Deposit amount less taxes and fees 56 to 29 days 50% of total price less taxes and fees 28 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees Holiday SailingsCruise Length Days Prior to Departure Cancellation Charge 1 to 5 Nights 90 Days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of Total Fare less taxes and fees 45 to 15 days 75% of total price less taxes and fees 14 days or less No refund less taxes and fees 6 Nights or longer 90 days or more No charge 89 to 64 days Deposit amount less taxes and fees 63 to 43 days 50% of total price less taxes and fees 42 to 22 days 75% of total price less taxes and fees 21 days or less No refund less taxes and fees For bookings made outside of the United States and Canada, a different cancellation policy may apply. Contact your local office or travel agency for details. For Holiday Sailings, written notification must be received at least 90 days prior to the departure date. Cancellation notices are effective when received by the Operator. For Passengers who have booked a CruiseTour and desire to cancel their tour portion while retaining the Cruise, refunds of the CruiseTour Fare (including any applicable supplement charges) shall be made in accordance with the following cancellation policy. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. The amount of that charge varies depending on the location of the CruiseTour and/or its length. The cancellation charge policies set forth above vary for single occupancy or for the third, fourth or higher occupants in a stateroom or for groups. Consult your travel agency or call Celebrity Cruises for further details. Cancellation by the Passenger after the Cruise or CruiseTour has begun, or early disembarkation of the Passenger for any reason, including pursuant to any provision of this Ticket Contract, shall be without refund, compensation, or liability on the part of the Carrier whatsoever. If Carrier received payment via credit card, the refund will be made to that credit card. If Carrier received payment from your travel agent, the refund will be provided back to that travel agent. Is cruise/vacation cancellation insurance available? With the CruiseCare® Cancellation Penalty Waiver (provided by Celebrity Cruises), if you need to cancel or your cruise is interrupted, Celebrity Cruises will waive the non-refundable cancellation provision of your cruise ticket contract and pay in cash the value of the unused portion of your prepaid cruise vacation in the event you or your travel companion need to cancel your cruise vacation (for specified reasons). Also, if you or your travel companion need to cancel for "any other reason," you may be eligible for Cruise Credits (up to 75% of the non-refundable, prepaid cruise vacation cost). Guests must cancel their cruise prior to departure and must request a refund through the program administrator to be eligible for cash reimbursement or future cruise credits, as applicable. Credits expire one year after the issue date, are nontransferable, and are not applicable to holiday or inaugural sailings. Credits have no cash value and, if applied to a booking of lesser value, will not result in a cash refund of any difference. Credits may not be used for deposits, only final payment, and can be used only on the cruise brand originally booked. Only original copies of credit letters will be accepted; copies or altered letters may not be used. Review CruiseCare terms, conditions and plan sponsors here

Luggage Tags
Q.

How do I get luggage tags for my cruise?

A.

North American guests who have received their electronic cruise document (eDoc) and have an assigned stateroom number may request their complimentary luggage tags by logging on to Online Check-in

Once you log-in (providing your name, last name, ship & sail date), select "request" in the Luggage Tags section of the Cruise Documentation Page to submit. A set of eight complimentary self-adhesive, printed luggage tags will be mailed via the United States Postal Service to the North American mailing address provided in your request form. The tags color coded & customized to your ship, sailing date & stateroom.

Luggage tags may be requested as soon as you receive your eDoc, up until 11 days prior to sailing. Luggage tags will be available upon arrival at the pier for guest with a guaranty stateroom or for guests who do not submit a request at least 11 days prior to sailing.

If you receive printed cruise documents for $35 per document, your customized set of luggage tags will be included in your printed document book.

Items Allowed Onboard
Q.

May I bring my Samsung Galaxy Note 7 cell phone on board?

A.

Celebrity Cruises will no longer allow Samsung Galaxy Note 7 cell phones onboard our ships. This decision was made in light of recent incidents and safety concerns raised by Samsung about this particular device, as well as the Federal Aviation Administration (FAA) recent ban of the phone from all airplanes. We ask that guests who own a Samsung Galaxy Note 7 not bring the device on your cruise. We appreciate your understanding and cooperation, and looking forward to welcoming you aboard.

Q.

Can I bring alcoholic beverages on board?

A.

No beer or hard liquor may be brought onboard for consumption. If you wish to bring personal wine onboard with you on the day you board your cruise, you may do so, limited to two (2) 750ml bottles per stateroom. When enjoyed in any shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25.

Age Requirements
Q.

What are the age requirements for Celebrity Cruises onboard baby-sitting services?

A.

Babysitting (Youth Program):

For a nominal fee of $6.00 per hour per child, children participating in the Celebrity Youth Program, ages 3-11 years old, can participate in the Afternoon Party from 12 noon-2PM on port days and/or the evening Slumber Party from 10PM-1AM daily. Children participating in the Celebrity Youth Program Afternoon and Slumber Parties must be a minimum age of 3 years old and completely toilet trained (diaper/pull-up free). Celebrity Youth Program Afternoon and Slumber Parties are available on all Celebrity ships year round (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM).

Babysitting (Stateroom Services):

For a nominal fee of $19.00 per hour for up to three children within the same family, parents can arrange for a private, in-stateroom babysitter. Two sitters will be assigned per stateroom. Children have to be twelve months old or older to be eligible for in-stateroom sitting. Babysitting services are available through the Cabin Services Desk onboard all Celebrity ships (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

Q.

Is there a minimum age requirement for an infant to sail on Celebrity Cruises?

A.

Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise/cruisetour. However, for Transatlantic, Transpacific, select South American cruises/cruisetours and other select cruises/cruisetours, the infant (as of the first day of the cruise/cruisetour) must be at least 12 months old. For the purposes of this policy, any cruise that has 3 or more consecutive days at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Denial of boarding for infants who do not satisfy these minimum age requirements may also result in the denial of boarding for one or more guests sailing with that infant. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.ity XplorationSM). Parents are asked to make all private, in-cabin babysitting requests 24 hours in advance. Private, in-cabin babysitting is subject to personnel availability.

Q.

What is Celebrity's stateroom assignment age policy?

A.

Celebrity’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). Celebrity Cruises retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

For voyages originating in North America, no guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest's age is established upon the first date of sailing. This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples; and for active duty members of the United States or Canadian military. Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

Onboard Purchases
Q.

How do I purchase a beverage package and where can I use it?

A.

Arranging for beverage packages before you board is a good idea so you can use it the moment you step on board. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

There are a variety of beverage packages available, both spirited and non-alcoholic. Pay one set price and enjoy unlimited drinks throughout your cruise vacation, from the minute you board. Your beverage package can be used in the Main Restaurant, any specialty restaurant, the casual dining spots, the buffet, plus all bars and lounges. Cannot be used with the in-stateroom mini bar, through Room Service, or at the Enomatic® wine dispensing system in Cellar Masters.

Special Needs
Q.

Can Celebrity accommodate my special medical needs

A.

Absolutely. We welcome guests with disabilities and special needs and work hard to make sure you experience your best vacation ever. You'll be able to book accessible staterooms, and take advantage of the pool, the casino, the Canyon Ranch SpaClub®, the shows, the restaurants and bars through special accommodations throughout the ship.

Please note the ability to accommodate guests with special needs aboard Celebrity Xpedition® is limited. This ship does not have an elevator or accessible staterooms. Also, there is very little wheelchair accessibility on the Galapagos Islands and service animals are not permitted in the Galapagos National Park.

Check here for more information. To receive appropriate assistance, be sure to notify our Access Department via email or fax 1-954-628-9622.

Q.

If I have a disability can I travel alone?

A.

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, guests must be self-sufficient and note that our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guests requiring assistance with these functions should consider these needs when making a booking.

General Questions
Q.

How early do I need to arrive at the pier for my cruise?

A.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than three days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.

Please note Xpress Pass guests (checked-in online) whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 60 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please review your travel documents carefully for your boarding time.

No refunds will be given to guests who fail to bring the proper travel documents or show up late.

Q.

Can I Join My Cruise After It Starts Or Disembark Before It Ends?

A.

It depends on the specific itinerary of your cruise, your nationality, and various United States and foreign laws. Joining the cruise at one of its ports of call or leaving the cruise prior to its scheduled termination point may be prohibited by law. If you need to join late or leave early, or both, submit your request in advance and we will tell you whether your proposed changes will be permitted.

For more information, call 800-256-6649. There is a cut-off date for submitting this information, so make your request early. Please note that no refunds, prorated or otherwise, are granted to customers who join their cruise late or leave their cruise early. Certain governments impose fines or other charges when a guest permanently disembarks from a cruise before its final port of call. The guest will be responsible for those charges.

Q.

What is a Cruise Critic Connections party and how do I register?

A.

The party is an opportunity for guests to meet face to face and get acquainted with each other after communicating online. Celebrity Cruises provides light refreshments (cold hors d'oeuvres, lemonade/iced tea or punch) as well as a bar where guests can purchase other beverages. Once you have a cruise reservation of 7 nights or more (except Celebrity Xpedition®, Celebrity XperienceSM and Celebrity XplorationSM), you can register for a Cruise Critic Connections party here.

Once your Celebrity Connection Party has more than 25 people registered, the Contact Person for your Booking Number will receive an e-mail confirming the party. Then, once you arrive onboard the ship, registered guests will receive an invitation in their stateroom advising them of the exact date, time and location of the party.

To cancel your registration for the Celebrity Cruises/Cruise Critic Party, please login to Cruise Critic Connections and uncheck your name from the list. Once you have saved your information, you will receive a confirmation page with your updated changes.

There is no age requirement for the parties. Although the environment may be more suitable for adults, younger children are welcome. And your teenagers and children may have an opportunity to meet other teens and children and make new friends with whom they can enjoy their cruise vacation.

Attire for the parties should be based on the day and time of the event. Shorts and/or swim attire are not recommended for the party.

Cruise Critic Connections party registration closes three days prior to sailing in order to provide time for our preparations. You will be unable to register after the closing.

Q.

How do I make an appointment for spa services

A.

Arranging for spa treatments before you board is a good idea, especially if you want the best selection of times and services. You just need to have booked your cruise and made at least one payment towards your vacation. Simply sign in to My Celebrity at the top of the page and have your cruise reservation number handy.

Q.

Do I have to reserve a Shore & Land Excursion now, or can I do it onboard?

A.

Pre-reserving your Shore & Land Excursions online is a good way to make sure you don't miss out on your preferred excursion. If you decide not to pre-reserve, forms will be available in your stateroom at the Shore Excursions Desk onboard. All of our ships offer an interactive television system that allows guests to reserve tours from the convenience of their stateroom. Any tickets you purchase onboard will be delivered directly to your stateroom.

Q.

What is Celebrity Cruises' Fit to Travel policy?

A.

Fitness to travel can mean several things. In general, all guests must ensure that they are medically and physically fit for travel. This is stated in our Cruise Ticket Contract.

Guests on international sailings should be aware that inoculations may be required for some countries in order to be considered fit to travel.

Guests who have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or Cruisetour can not sail. For more information, please see Pregnancy

Guests with a disability are not required to travel with another person as a condition for traveling on our ships. However, our personnel are not required to perform personal tasks (e.g. assisting with eating, dressing, toileting or lifting) and therefore, guest requiring assistance with these functions should consider these needs when making a booking. If there is a question regarding the guest's fitness to travel without personal assistance, this must be discussed with our Access Department. For more information see Fitness to Travel Safely