Our outstanding customer service elevates luxury to an art form
On a Celebrity vacation, you're not just sailing with our ships—you're sailing with our service. For 25 years that's been our calling card—the main reason why our guests cruise with us year after year. From your stateroom attendant to our attentive pool butlers, we're always there with a smile and a helping hand. Our Outstanding customer service and On Board Services are intuitive, so you can enjoy your vacation to its fullest.
Our outstanding service elevates luxury to an art form
With a staff member for every two guests, a helping hand is always near
Les Clefs D’or, an international concierge network recognized by their signature “Golden Keys,” focused on exceptional and personalized guest service
The largest team of on board sommeliers—ensuring you have the right wine to go with your anniversary dinner
Twice daily stateroom service with chocolate at turndown
Welcoming you with a chilled towel after returning from a shore excursion on a hot day
Celebrity's "One Touch Hospitality"
Our Destination Concierge will help ensure a seamless, worry-free experience when you go ashore. They have in-depth knowledge of the ports of call on every itinerary. They will also help make your experience even more exclusive by reserving you a table at a recommended restaurant or securing those hard-to-get tickets to a special show in town.
Service designed to take pampering to new heights by covering all the details. Celebrity offers European-style butler service to guests in all suites. Receive assistance packing and unpacking. Savor an in-suite meal whenever you choose. Take afternoon tea or nibble evening hors d'oeuvres. Sip complimentary espresso from your veranda. Polish off your look with our shoeshine service. Or just kick back and relax with your favorite board game—delivered on request.
As a Concierge Class guest, your team of dedicated professionals will take care of all your vacation needs. From Priority Check-In—when you’re greeted by your Concierge—to your own Concierge-arranged exclusive destination seminar, we’re there for you.
Extend your cruise vacation. Remain onboard and enjoy some ship services up to 90 minutes prior to the ship's next departure. Enjoy breakfast and lunch in the Oceanview Café, access to the pool, fitness center and select public lounges. Opt for private or group transportation to the airport for an additional fee. We're here to help you squeeze every last second out of your vacation.
"I may only be 23, but I've lived in six different countries and speak six different languages. I truly feel like a citizen of the world. Not only do I love visiting places, I love experiencing the culture, eating delicious food, talking to locals, and getting the most out of the place. I don't just visit our ports of call, I truly live in them, and I've loved them all. I've been almost everywhere, and I am passionate about travelling the rest of the places in the world I haven't seen, yet."
"I come from a very small but very pretty country, which I am very proud of, called Macedonia. I graduated from the University of Education there, and I'm also working on my Master's Degree. I love researching other cultures and languages in my free time, which makes my job with Celebrity Cruises perfect." One of the best parts of working on board and traveling the world is meeting people and making friends from all over the world.
"I was born and raised in Turkey, and I graduated with a Tourism and Hotel Management degree in Cyprus. I joined Celebrity Cruises in 2009. It's been the perfect job for me, because I get to use my education, plus I get to satisfy my love of travel. I've been to so many places, but the one thing I'm still waiting to do is surf with sharks in South Africa. That might sound crazy, but I love doing challenging things, and what a story that would be to tell."
"I've travelled to all seven continents and experienced the authentic cuisine and wine in Portofino to the energy of the Cannes Film Festival. One thing I've noticed is even though places can be very different, there are always similarities, too. I love discovering both the differences and similarities. To me, the best thing about every place I visit are the people. I've found they're wonderful everywhere."
"I come from a varied background. My mother is first generation French and my father is third generation German. So, as a child I grew up with a blend of incredible cultures. I was raised in South Africa, and I travelled to Europe often. I think these early experiences in life made me fall in love with travelling and meeting people from different cultures. For me, there is never a boring story when speaking to people from another part of the world."