Photo Cloud
Q.

What is Image’s new Photo Cloud download service?

A.

Cloud downloading is a simple and convenient way for guests to download and make final selections of their purchased digital photos online after the cruise

Q.

What are the advantages of downloading photos on the Image Cloud?

A.

Guests are able to download and view their purchased photos and make final selections from any device at their convenience post cruise. There is no physical media (USB or CD) required for them to take home and install.

Q.

Does this change how guests view photo’s/images during their voyage?

A.

No. Guests still have the option of viewing all of their photos while onboard the ship in the same manner they do now.

Q.

Do the guests have to register pre-cruise for photo cloud? 

A.

The only thing a guest needs to do to view photos online after their voyage is to purchase a digital package. They will receive all instructions to view their photos at the time of purchase via their personal e-mail.

Guests can pre-purchase packages at mycruisephotos.com. From July guests will be able to purchase their photo packages from the Celebrity PCP platform by logging into ‘already booked’ on the Celebrity website and purchasing their package, under the heading ‘Internet and Photo’

Q.

Will they be able to buy individual photos, packages or both?

A.

The only thing a guest needs to do to view photos online after their voyage is to purchase a digital package. They will receive all instructions to view their photos at the time of purchase via their personal e-mail.

Q.

Will they be able to buy individual photos, packages or both?

A.

The only thing a guest needs to do to view photos online after their voyage is to purchase a digital package. They will receive all instructions to view their photos at the time of purchase via their personal e-mail.

Q.

When will the guest’s photos be ready for viewing?

A.

Photos will be uploaded and ready for viewing within 4 days after the voyage ends. It is usually much quicker and is often available for viewing on the same day a voyage ends.

Q.

What information will be needed to log in to mycruisephotos.com? 

A.

Cruise name, ship name, sailing date, and booking ID will give you access to prices available for pre-cruise.

Q.

What happens when the guest goes to view their images? What do they need to do to complete their order?

A.

Once a guest receives their email they can click on a secure link to create a password to access their account.

Q.

What if the guest doesn’t see all of their photos when they get home?

A.

Help instructions are available on the website which will log a ticket with our support team, also available directly at support.ourcruisephotos.com.

Q.

Can a guest make additional purchases after the voyage?

A.

Not at this time.

Phase I of this initiative only allows a guest to make final selections of a digital package that was purchased onboard the ship during their cruise. Guests are not able to make additional purchases online.

Phase II will allow guests to upgrade their purchase and add on additional selections should they wish to do so after the cruise has ended.

Phase III of this initiative will allow guests to make new purchases of photos after a cruise has ended. This is a service however we hope to have available soon but dates are still TBD.

Q.

What if the guest wants to change their selection of purchased photos?

A.

Guests cannot change a purchase after getting off the cruise. All photo selections and “unlocks” are final.

Q.

How long will my photos be available for viewing?

A.

30 days, a warning email will be sent to all guests to remind them of their accounts being inactive after this time.

Q.

How does this impact any Captain’s Club discounts? 

A.

There is no change to any Captain’s Club discounts. All discounts remain the same for pre-cruise purchases and onboard purchases. The only change is in how the photos will be delivered after the cruise.

Captain’s Club members are entitled to the following savings*

  • Classic               10% discount on any photo package
  • Select                15% discount on any photo package
  • Elite                   20% discount on any photo package
  • Elite Plus           20% discount on any photo package
  • Zenith                20% discount on any photo package

 

*Discounts can also be applied to Early Bird Specials for even bigger savings (prices vary by ship).

Q.

Does the Cloud download process impact images purchased at The Studio?

A.

Images purchased from the private studio, The Studio, are not available for downloading to the Cloud at this time. Guests will receive a USB file with all purchased images as part of this special program. However, all Captains’ Club discounts still apply:

  • Classic                $50 off
  • Select                 $75 off
  • Elite                    $100 off
  • Elite Plus            $100 off
  • Zenith                 $150 off

*The Studio is the private studio on board ships and separate from other photo event products

Q.

When will Cloud downloading be available on all ships in the Celebrity fleet?

A.

 All SL class ships and the CS will be enabled by end of June 2017. The reaming 3 ML class ships will be announced at a later date, due to network differences.