Our new Pricing Strategy is called Always Included. Does it replace Sail Your Way?
Yes, Always Included will begin on November 17th, 2020.
What is Always Included?
It is our new pricing strategy, which includes three amenities (Tips, Surf Wi-Fi and Drinks, Classic Beverage Package) in your cruise fare, with the ability to upgrade amenities with the purchase of Elevate or Indulge package. All guests are eligible to receive Tips, Drinks and Surf Wi-Fi.
Is Always Included a long term change in pricing strategy or just for November 2020?
This will be a long-term change in pricing strategy, not a promotion, therefore no booking window.
Why the change from Sail Your Way?
Vacations should be effortless from the start. That’s why every Celebrity cruise base rate will now include drinks, Wi-Fi, and tips.
Is Always Included applicable to existing bookings made prior to November 17, 2020?
Yes, both new and existing bookings are eligible to participate at prevailing rates.
Will there be Refundable and Non-Refundable Fares for Always Included?
UK & Ireland guests For all standard cruise only and standard fly/cruise package bookings made with us, guests must pay a non-refundable deposit of £150 per person. For cruise only sailings of 5 nights or less the deposit is reduced to £75 per person (or full payment if booking within 56 days of departure.)
Do the Non-Refundable Fares apply to new bookings made inside final payment?
Non-Refundable deposit offers are applicable to sailings within final payment, however full deposit is due at time of booking.
Will Always Included apply to all stateroom categories?
Yes, it is applicable to all stateroom categories, including The Retreat.
What is the cost to upgrade from Always Included to Elevate or Indulge?
To upgrade from Always Included to Elevate is $30 per person per day.
To upgrade from Always Included to Indulge is $60 per person per day.
Will the Always Included package prices change with currency fluctuations?
All package prices will have a static exchange rate for each per day price correlating to the currency of the booking. Package pricing in currency will not fluctuate.
What is the retail value of the amenities?
The approximate per person, daily retail value for a Veranda stateroom on a 7-night sailing is as follows:
Always Included – Wi-Fi, Drinks, and tips of $89.50 per day per person
Elevate – Wi-Fi, Drinks, tips and OBC of $120.90 per day, per person
Indulge – Wi-Fi, Drinks, tips and OBC of $140.90 per day, per person
Is the Onboard Credit (OBC) a set amount or does it vary by sailing?
The OBC will be issued per person to all guests in the stateroom and is tiered by length of sailing.
Elevate - $100 1-5nights; $150 6-9 nights; $200 10 nights or more
Indulge- $200 1-5nights; $300 6-9 nights; $400 10 nights or more
Which itineraries are applicable for Always Included?
Applicable to all sailings, excluding Galapagos.
Can guests request a non-alcoholic drinks package if an individual guest does not drink alcohol or is under the legal drinking age?
Our beverage packages include a wide variety of alcoholic and non-alcoholic options including specialty coffee, fresh squeezed juices, bottled water, sports drinks and soda. All guests can choose beverages of their choice, with or without alcohol. Guests under the legal drinking age will only be eligible for non-alcoholic beverages.
Do I need to tip onboard for beverages?
Beverage Gratuities are included for any Classic or Premium Beverage Package as provided within Always Included, Elevate or Indulge.
How can a guest upgrade from classic beverage package to premium beverage package when they book the Always Included package?
If a guest books their cruise with Always Included package pricing and would like to upgrade their Classic Beverage Package to the Premium Beverage Package, they may do so via our Cruise Planner platform once their booking is within final payment. The upgrade charge will be $12 per person per day which includes the beverage gratuity. Guests may not purchase a beverage upgrade before final payment when they book Always Included. Alternatively, guests may also upgrade their beverage package from Classic to Premium once onboard the ship.
Will Single guests be charged double the supplement, if so, will the extra amount be refunded later?
Yes, Single guests will be charged double the per day amount for either the Elevate or Indulge package. Single guests will receive double the amount of corresponding Onboard Credit; however, the Beverage and Wi-Fi packages will not be doubled as these amenities are provided per person. There will not be a refund for the unused packages.
Will additional guests in the same stateroom receive Wi-Fi packages?
As of December 9, 2020 all guests in the same stateroom will receive the Wi-Fi package corresponding with their Always Included package price. Guests booked prior to December 9, will only receive two Wi-Fi log-ins per stateroom as per the original offering, however, additional Wi-Fi packages may be purchased pre-cruise via the Cruise Planner platform or once onboard.
What is the difference between Stream and Surf
Stream Package
This package allows you to message and video chat on messenger services; browse the web; send emails and post on social media; video chat live; and stream your favorite videos, movies, music and shows.
Surf Package
This value-priced option gives you access to basic web functions—text on messenger services, web browsing, and email.
How can a guest upgrade from Surf Wi-Fi to Stream Wi-Fi when they book the Always Included package?
If a guest books their cruise with Always Included package pricing and would like to upgrade their Surf Wi-Fi to Stream Wi-Fi, they may do so via our Cruise Planner platform once their booking is within final payment. The upgrade charge will be $20 per person per day. Guests may not purchase a Wi-Fi upgrade before final payment when they book Always Included. Alternatively, guests may also upgrade their Surf Wi-fi to Stream Wi-Fi once onboard the ship.
Do all guests in the stateroom have to upgrade to Elevate or Indulge or can only guest one or two choose the package but not guests three or four?
If a booking is made with Always Included package pricing all guests in the stateroom will receive the package amenities and will be booked with Always Included package pricing. If one guest in the stateroom chooses to upgrade to the Elevate or Indulge Package, all guests in the stateroom must also upgrade and choose the same package.
Can FCCs from GSS or CWC be used to pay for the Elevate or Indulge package?
All FCC types may be used to pay for Always Included cruise fares including upgrades to Elevate or Indulge packages as these are classified as part of the cruise fare. FCCs may be applied to the reservation cruise fare only, not including taxes, fees, insurance, transfers, air or Move Up upgrade bids.
Do Retreat guests automatically receive the “Indulge” package for new bookings?
Yes, Retreat guests will automatically receive the Indulge package at no additional charge.
Are existing Retreat guests grandfathered in for the “Indulge” package?
Guests booked in the Retreat with Sail Your Way pricing will receive the four original amenities established for the Retreat including a Premium Beverage Package, Stream Wi-Fi, Prepaid Gratuities and $150 per person Onboard Credit. In order to receive the Indulge Package amenities associated with Always Included, the booking must be converted to prevailing rates.
If a guest books Always Included and sometime later decides they want to add on the Elevate or Indulge package, will they have to shift to prevailing rate, or will we protect the original Always Included rate they booked at?
If a guest would like to upgrade from Always Included to the Elevate or Indulge package after the original booking is made, their reservation will be converted to prevailing Always Included pricing on the day the package is added.
Will guests who booked onboard be allowed to convert their booking to Always Included and keep their onboard booking benefit?
Yes, guests who book onboard will be permitted to convert to Always Included pricing at prevailing rates and continue to keep their onboard booking benefits.
Does the Best Price Guarantee still apply?
Our Cruise With Confidence program will apply to all existing and new bookings made prior to January 31, 2021. For Bookings made after this time our original Best Price Guarantee terms will apply.
What is Simply Sail? When is it available?
Simply Sail will offer a cruise-only rate for select sailings within 90 days of departure. Simply Sail will replace Exciting Deals with a new creative look and feel but maintain the same offering parameters.
How many back-to-back cruises can be booked?
At this time there is no set limit to the number of Back to Back cruises a guest may book.
Will Always Included be combinable with the “Move Up” program?
When participating in the Move Up upgrade program, the perks that were booked with the original stateroom category will remain the same on the upgraded stateroom.
Will we be offering Always Included on new deployment when it opens?
Yes, as Always Included is our new pricing strategy all deployment and future deployment will be eligible to book this pricing.
Are charter sailings include in the new Always Included pricing?
Charter sailings do not automatically include the Always Included amenities. Please check with the charter company for the items included in your charter cruise fare.
