Besides knowing the layout of your ship and the stateroom you're staying in- there are a few more things to keep in mind during your cruise.
You're at sea. So what happens if your family wants to get in touch with you? Or, vice versa? We'll tell you how to do it.
You'll be receiving a Celebrity SeaPass® that's linked to your chosen credit card. The SeaPass card be used to pay for your onboard purchases and services including shore excursions and restaurant and stateroom gratuities on a daily basis (this amount can be adjusted at your discretion).
You can even book a future cruise while you're on a cruise to take advantage of some special offers.
All this is done so you can keep your mind on more important things. Like enjoying your vacation.
For Celebrity Cruises and parent company, Royal Caribbean Cruises Ltd, the safety of our guests and crew has always been our highest priority. Our marine safety record over our corporation's 42-year operating history - and Celebrity Cruises' 20-year history - illustrates our commitment to the safety of the millions of guests and crew who sail with us each year. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities. It's all part of our commitment to innovation and continuous improvement in every aspect of our business.
At the beginning of every cruise, shipboard crew members guide every one of our guests through a mandatory drill known as the "muster" drill ( click the link to FAQs for more information), to ensure they are familiar with what to do and where to go in the unlikely event of an emergency. To further ensure they are aware of their specific muster location, we identify it on each guest's card key. The location also is prominently noted on the back of every stateroom door.
In addition to the muster drill for our guests, our officers and crew conduct weekly, monthly and annual drills on every ship, and complete extensive training, certification and scenarios in preparation for the very unlikely event of an emergency, including training on ship evacuation procedures. All of our ships have sufficient lifesaving craft to accommodate every guest and crew member onboard, as well as additional capacity in reserve.
All of our ships are designed and operated in compliance with the strict requirements of the International Maritime Organization, the UN agency that sets global standards for the safety and operation of cruise ships, codified in the Safety of Life at Sea (SOLAS) Convention. Safety-related regulations are rigorous – and we often go above and beyond what is required; for example, carrying backup mechanical, navigational and safety provisions.
In addition, our vessels - regardless of where they're sailing in the world - comply with the U.S. Cruise Vessel Security and Safety Act (CVSSA) requirements, including railing heights, access control, closed circuit TV, medical preparedness, crime allegation reporting and crew training. Our own requirements generally exceed those specified within the CVSSA. We work closely with regulatory authorities to improve safety laws, and regularly participate in discussions and studies to inform legislators of current practices and offer our perspective on regulations and standards to assure safety.
Flag State authorities and other maritime safety regulatory bodies, such as the U.S. Coast Guard, from each country our ships visit also regularly inspect our ships. Their examinations focus on life-saving equipment and safety and environmental protection items. In addition to these inspections, our own ongoing system of internal as well as external (independent) marine expert audits also help us to remain vigilant, safely operate our ships and maintain effective systems.
For more information on this topic, please click the "Safety FAQs" link below.
Safety & Security FAQs
Cruise Ship Crime Allegation Statistics
Celebrity Cruises is committed to preventing illegal activity and treats all allegations seriously. We report all allegations of crimes to law enforcement, regardless of the validity of the claim. The Cruise Vessel Security and Safety act of 2010 (CVSSA) requires that statistics for cruise ship crime allegations be posted on the Internet by the US Government for public viewing. This public reporting requirement is unique to the cruise industry, as there is no similar requirement for any other commercial industry, including hotels and airlines. You may review these government statistics at United States Coast Guard website. In addition to the government statistics, Celebrity Cruises is committed to voluntarily disclose allegations of crimes reported on all itineraries worldwide. You may review these statistics at Crime Allegation Statistics. The statistics on this website represent allegations of crime, and will include an allegation even if the investigation by law enforcement found it to be untrue.
Security Guide Overview
Cruise lines which operate in United States waters are required by U.S. law to make a Security Guide and certain law enforcement points of contact available to guests. This Security Guide can be found at the bottom of this page.
The 2010 Stewardship Report offers a look at the practices and performance of our Safety, Security, Environment and Medical/Public Health areas. During each voyage, we remain dedicated to safeguarding our guests and crew, as well as the destinations and marine environments where we operate. We invite you to read more about our efforts in our 2011 Stewardship Report (PDF).
Guest Conduct Policy
One of the most amazing parts of your cruise vacation experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Royal Caribbean International ships. We invite you to review our Guest Conduct Policy, which sets forth behavioral standards to help you participate in a safe and enjoyable cruise experience.
The Cruise Vessel Security and Safety Act requires cruise lines which operate in United States waters to make a Security Guide available to guests. This Security Guide is provided pursuant to that United States law.
The safety and security of our guests and crew is our highest priority. Allegations of crime, missing person reports and medical emergencies are taken seriously and we are committed to responding in an effective and caring manner for those involved. Each of our ships is staffed with dedicated security and medical teams to respond to alleged crimes and medical situations, respectively. They are onboard, on duty and available at all times.
Should you become aware of someone being injured or of unsafe or possibly illegal behavior during your cruise vacation, it is very important that you immediately report this to the ship's management. This may be done by calling the ship's emergency telephone number listed in the directory of services in your stateroom; or by calling or going to the Guest Services / Guest Relations Desk. If you do not immediately report an injury or unsafe/illegal behavior this delay may cause ship's personnel to be unable to effectively respond to the situation and unable to properly preserve information or evidence that could assist law enforcement's investigation and prosecution of those responsible.
As a company, we report crime allegations to law enforcement so they can investigate and prosecute to the fullest extent of the law, regardless of where in the world the ship is located at the time of the incident. Crime allegations are reported to law enforcement officials in the next port of call, as well as to the nation where our ships are flagged. We also report allegations of crime to the Federal Bureau of Investigation (FBI) and United States Coast Guard (USCG), in compliance with United States laws.
According to United States federal law, on international voyages that embark or debark in the United States, Royal Caribbean Cruises Ltd. (and other cruise lines) is required to report onboard felonies and missing United States nationals to federal agencies. For a missing United States national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of $10,000) the incident must be reported to the FBI by telephone as soon as possible, to the United States Department of Homeland Security electronically and to the USCG in writing. These requirements apply to onboard incidents that occur while the ship is in United States territorial waters, or on the high seas or in foreign waters if the victim or perpetrator is a United States national. The FBI can assert criminal jurisdiction in all of these circumstances. Each of the nations visited, as well as the vessel's nation of registry, may also assert jurisdiction and impose additional reporting requirements.
United States law also requires us to provide you the following information. For cruises embarking or debarking in the United States, you may independently contact the FBI or USCG for incidents arising any time during the voyage. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. Contact information for these entities along with contact information for a third party victim advocacy group and the locations of United States Embassies and Consulates for the ports we plan to visit during United States oriented voyages is being made available to you. If you need assistance in locating this information or if you find this information has changed since publication or is incorrect, please contact Guest Services / Guest Relations immediately.
|Security Guide Contact List|
Just because you're in the middle of the ocean doesn't mean you can't stay connected to family and friends on land.
Internet access is available all hours a day until debarkation is completed, and there are five different packages* for you to choose from.
|As You Go: $0.79 / Minute (Pay by the minute)|
|Browsing: $59 / 90 Minutes|
|Social: $109 / 240 Minutes|
|Day Pass: $59 / Day (One full day of continuous access)|
|Unlimited: $299 / 6-9 Day Voyage: $349 / 10-14 Day Voyage|
Please note that internet rates are subject to change without prior notice.
Now while you're on the cruise you can use your cell phone to make and receive calls, send and receive text messages, access email and surf the web. Wireless Maritime Service offers an advanced roaming network onboard most Celebrity ships. To stay connected while at sea, remember to pack your phone charger.
The Wireless Maritime Service is available for use once the ship is in international waters. When you're at sea and the system is on, you will see "NOR18," "901-18" or "cellularatsea" on your mobile display. You will be billed at rates similar to international roaming which will be added to your monthly bill by your home network.
For questions about your service or billing, please contact your home network customer service.
Note: Wireless Maritime Service provides the cellular service on board all Celebrity ships except for Celebrity Silhouette® and Celebrity Reflection®, which is provided by OnWaves.
Discount Cruise Ship packages are now available for AT&T® mobile customers while aboard select ships (not available on Celebrity Xpedition®). Choose from options for calling only, calling and messaging, or calling, messaging and data. Click here for details.
Friends and family can contact the ship by calling 877-266-1020. From outside the U.S., they can call 321-953-9002. The cost is $7.95 USD a minute. This can be charged to their MasterCard® or Visa®. From outside the U.S., additional long distance charges will also apply.
You can make ship-to-shore calls from your stateroom, 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass® account.
You can mail postcards and letters from our various ports of call. Guest Relations can answer any questions you may have. And if any mail is sent to you, it will be delivered to your stateroom as soon as possible.
Here are a few suggestions on payments and gratuities.
For your cruise vacation, your reservation must be paid in full by the final payment date indicated on your reservation. Reservations may not be made on the day of sailing.
Make your cruise payment to your travel agent, or make checks payable to:
Celebrity Cruises Inc.
P.O. Box 025511
Miami, FL 33102-5511
For express mail or courier deliveries, send to:
Celebrity Cruises Inc.
1050 Caribbean Way
Miami, FL 33132
Attn.: Cash Processing Department
Or you can call us with your credit card. 1-800-437-3111 Celebrity Cruises Bon Voyage packages can be paid by calling our Special Services Department at 1-800-242-6374 or your travel agent to make arrangements.
Effective August 1, 2010, new reservations will fall under the following cancellation schedule:
|Cruise Length||Days to Departure||Charges Per Person|
|1 - 5 Nights||60 +||No Charges|
|42-29||50% of total price (taxes & fees excluded)*|
|28-15||75% of total price (taxes & fees excluded)*|
|14 or less||No refund except for taxes and fees|
|6 Nights or longer||75 +||No Charges|
|56-29||50% of total price (taxes & fees excluded)*|
|28-15||75% of total price (taxes & fees excluded)*|
|14 or less||No refund except for taxes and fees
|56-29||50% of total price (taxes & fees excluded)*|
|28-15||75% of total price (taxes & fees excluded)*|
|14 or less||No refund except for taxes and fees
All Celebrity ships operate on a cashless system. For onboard purchases, you will be provided with a SeaPass® Account. This account can be validated with a Visa, MasterCard, Novus, or American Express card, or you may arrange to pay this account by cash or traveler's check. All onboard services and purchases may then be signed for and charged to your SeaPass Account. At the end of your cruise, you will receive a completely itemized statement reflecting your charges.
Shore excursions booked on board the ship will be charged to your SeaPass® Account. To book shore excursions, contact the Shore Excursion Desk as soon as possible after boarding your ship, as space is limited. Shore excursions may also be booked through the Celebrity Network in your stateroom and charged to your SeaPass Account.
For your convenience, we automatically add gratuities for your restaurant and stateroom services to your onboard SeaPass® account on a daily basis in the following amounts, which may be adjusted at your discretion:
This gratuity is shared by your stateroom attendant, dining services staff, and housekeeping staff members who help enhance your vacation experience.
At your discretion, the gratuity payments may be adjusted onboard at Guest Relations, in which case they will not automatically be added to your onboard SeaPass® account.
An 18% gratuity will be automatically added to all beverages, mini bar purchases, spa and salon services. Additional gratuities may be added at your discretion.
Only U.S. currency is accepted aboard the ships, and personal checks are not accepted. Credit cards can be used to secure cash by using the ATM located near the casino onboard.
Currency exchange services are available onboard at the Guest Relations Desk. The shops, lounges, shore excursions, and AquaSpa® operate on a cashless system; therefore you must use your SeaPass® account when purchasing beverages and services throughout the ship.
An ATM is available on board all Celebrity ships. You may obtain cash by using your MasterCard, VISA or American Express card, or you may use a bank card belonging to systems such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.
Throughout its history, Celebrity Cruises® has provided its guests with a wide variety of cruise experiences that lead to exceptional vacations. Whether it's our professional and friendly crew, our unmatched fleet of ships, our almost endless variety of activities, our extensive list of beautiful and exotic destinations and excursions, our exciting entertainment, or our wide variety of delicious food, you will find many reasons why your Celebrity Cruises vacation will be one of the best you have ever experienced.
You may also find that one of the most amazing parts of your cruise experience will be the many rich and varied cultures represented among our guests. This diversity offers a chance to learn about different parts of the world and to make new friends. But just as a new friend can enhance your vacation experience, some guests may behave in ways you find unusual or undesirable. Since our guests do come from different and diverse backgrounds, it is important that everyone have a common understanding of the behavioral standards in place on Celebrity Cruises ships.
This Guest Conduct Policy is intended to help ensure that all guests are able to participate in a safe and enjoyable cruise experience and sets forth standards of conduct for guests to follow throughout their Celebrity Cruises vacation, including transfers to and from ships, inside terminals, while onboard, at ports-of-call, during shore excursions and at our private destinations. This policy is not intended to be all inclusive, and it is likely there will be conduct issues that it does not specifically address. In that event, as in all others, guests are expected to follow the direction of the ship's Captain who will take appropriate action to ensure the safety, security and well-being of our guests. In addition to this policy, guests are expected to comply with all applicable laws of the various countries that their cruise visits. Updates to the Guest Conduct Policy may be made between publications of this directory. Any updates to this Guest Conduct Policy are available for review on the Celebrity Cruises internet site.
Safety and security are everyone's responsibility. All guests must attend the mandatory muster drill, and follow all other safety instructions issued by the Captain. Should you become aware of someone being injured, or of unsafe or possibly illegal behavior during your cruise vacation, it is very important that you immediately report this to the ship's management. This may be done by calling the ship's emergency telephone number listed in the Directory of Services in your stateroom; or by calling or going to the Guest Relations Desk. If you do not immediately report an injury or unsafe / illegal behavior this delay may cause ship's personnel to be unable to effectively respond to the situation. A reporting delay may also cause the ship to be unable to properly preserve information or evidence and may cause a delay in notifying the proper law enforcement or other Government officials. You can find additional helpful information in the "Security Guide" available on our website and onboard at Guest Relations.
Guest and Crew Interaction
Our crew members are friendly, outgoing and helpful, and they will do their very best to make your vacation as enjoyable as possible. Please do not misinterpret their friendliness. Crew members are prohibited from engaging in physical relationships with guests. Crew members are not permitted to socialize with guests beyond their professional duties, and are not permitted to be in guest staterooms, except for the performance of their shipboard duties. Guests are expected to respect these policies and are similarly prohibited from engaging in physical relationships with crew members. Guests are not permitted in any restricted or crew area of the ship, including crew staterooms and corridors.
Verbally Abusive or Offensive Language
Verbally abusive or offensive language directed toward anyone, to include guests, crew members, governmental officials, or others is not permitted.
Inappropriate or Abusive Behavior
Inappropriate or abusive behavior is not permitted. This includes: uninvited physical contact, solicitation, harassment, vandalism, theft, violence, use of fake/false identification, underage drinking (see alcohol section below), providing alcohol to those under the allowed age (see alcohol section below), possession of illegal substances/items, placing materials (including signs, banners, decorations, etc.) anywhere on the exterior of the ship, placing materials anywhere on the interior of the ship (including stateroom doors, along corridors, etc.) which may be deemed by ship management as inappropriate, or any other illegal or offensive conduct.
Sitting, standing, laying or climbing on, over or across any exterior or interior railings or other protective barriers, or tampering with ship’s equipment, facilities or systems designed for guest safety is not permitted. Guests may not enter or access any area that is restricted and for the use of crew members. Any other unsafe behavior, including failure to follow security instructions, is not permitted.
Discourteous or Disruptive Behavior
Pool, deck, and theater chairs may not be reserved. Public nudity is not permitted and guests must be appropriately attired (including while on stateroom verandas if visible to others onboard, on other vessels or ashore). Topless sunbathing may be permitted on some ships and on some itineraries, but only in designated areas. (Contact Guest Relations for Dress Code details.) Boom boxes or loud radios are not permitted. Roller blades, roller skates, skateboards, scooters, surfboards, bicycles, and similar items may not be utilized onboard; except for mobility aids related to special needs, as approved by the ship’s medical staff.
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as "smoking areas." Generally, smoking is not permitted except in designated areas. (Contact Guest Relations for additional details). This policy includes smoking-like products such as electronic cigarettes.
Smoking is not permitted inside any guest stateroom; nor on any guest veranda. If a guest is in violation of this policy, a cleaning fee of $250 USD will be applied to their SeaPass account and the guest may be subject to further action pursuant to the "Consequences Section" of this Guest Conduct Policy.Celebrity Cruises kindly asks all guests to please observe the non-smoking areas and to refrain from smoking cigarettes, pipes or cigars in any of the non-designated areas. These requests are made to provide a comfortable shipboard environment for everyone.
Where permitted, cigarettes, cigars and pipe tobacco must always be properly disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use tobacco.
Ship's management reserves the right to enact curfews on an individual, group, or ship-wide basis, if in the sole judgment of the ship's Captain, such steps become necessary to ensure guest or crew safety.
Disembarking a Ship
Parents or guardians must not permit any guest in their care under age 18 from leaving a ship in any port without responsible adult supervision.
For purposes of this Guest Conduct Policy, a minor is defined as anyone under the age of 18. A young adult is defined as anyone ages 18, 19 or 20. Parents and guardians are responsible for the behavior and appropriate supervision of their accompanying minor(s) and young adult(s) throughout their vacation. This obligation applies during transfers to and from ships, inside terminals, while onboard, at our ports-of-call, during shore excursions and at our private destinations. This responsibility applies at all times, regardless of whether the parents and guardians are physically in the company of their minor(s) and young adult(s).
Celebrity Cruises guests are expected to be responsible for their actions at all times, including during transfers to and from ships, inside terminals, while onboard, at our ports of call, during shore excursions and at our private destinations. Consuming alcohol to excess impairs one's judgment and reduces one's ability to recognize and avoid potentially dangerous situations. Guests who choose to consume alcohol must do so responsibly. The ship's staff may refuse to serve alcoholic beverages to any guest who does not consume alcohol responsibly, including those who have purchased an all-inclusive beverage package. Ship's personnel may request verification of a guest's age to verify they are of age to consume alcohol pursuant to this policy. Any guest that violates this alcohol policy will be considered for disciplinary action pursuant to the "Consequences Section" of this Guest Conduct Policy, and may lose their privileges to use the disco or other areas or facilities of the ship.
Guests are not permitted to bring alcoholic beverages onboard; with the exception of embarkation day when guests are permitted to bring onboard with them up to two (2) bottles of wine (which are subject to a corkage fee) per stateroom. Security may inspect containers (including water bottles, soda bottles, mouthwash, canteens, etc.) at any time and will dispose of alcohol concealed in such containers. Alcoholic beverages that are purchased from onboard shops or in ports of call (which must be presented to security upon re-boarding), will be secured by ship's personnel. Alcohol secured by ship's personnel will be returned to guests just prior to the conclusion of their cruise vacation. Guests who are under the permitted drinking age will not have alcohol returned to them.
The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from North America is 21. The minimum drinking age for all alcoholic beverages on Celebrity Cruises ships sailing from South America, Europe, Asia, Australia and New Zealand is 18. In certain circumstances where local laws permit or require, Celebrity Cruises may modify this policy which may also require parent/guardian request/authorization. Guests may contact Guest Relations or refer to Celebrity Today for specific minimum drinking age information on their cruise vacation.
For purposes of complying with the minimum drinking age requirements, a guest's age is established upon boarding at the beginning of the cruise vacation. If a guest celebrates their birthday during the cruise vacation, and thereby becomes of age to consume alcohol, the guest may thereafter ask the Guest Relations Manager to modify ship's records to permit their consumption of alcohol during the remainder of the vacation. The guest will be required to appear at Guest Relations to present a valid government-issued form of identification to permit verification of their age.
No guest under age 18 may possess or consume alcohol at any time while onboard. No guest under age 21 may possess or consume alcohol at our private destinations. Any guest who goes ashore and consumes alcohol (whether under the supervision of a parent/guardian or not, is responsible for ensuring they consume responsibly and retain their ability to recognize and avoid potentially dangerous situations when they return to the ship. Parents/guardians are reminded they are responsible for the actions of their child/young adult at all times while on a Celebrity Cruises cruise vacation.
Guests who violate any alcohol policy, including but not limited to underage drinking; providing alcohol to minors or young adults; possessing, concealing or attempting to conceal alcoholic items in their luggage, when boarding or while onboard; engaging in alcohol drinking games; or failing to consume alcohol responsibly, will be considered for discipline under the provisions of this policy.
Items with Heating Elements or Open Flames
Certain items that generate heat or produce an open flame are not permitted on ship. This includes clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Curling irons and hair dryers are allowed.
Drugs or Other Illegal Substances
No illegal drugs or other illegal substances are allowed onboard or may be utilized during a Celebrity Cruises vacation, including during transfers to and from ships, inside terminals, while onboard, at our ports-of-call, during shore excursions or at our private destinations. Illegal drugs or substances will be confiscated and appropriate action taken, which may include removal from the ship and involvement of appropriate authorities. In addition, foreign governments at Celebrity Cruises ports-of-call have strict laws that address drug possession. Guests found in violation of such laws are subject to arrest and prosecution by the foreign jurisdiction (and perhaps United States or other authorities as well) and may be prevented from re-boarding the ship.
Weapons, Explosives or Other Dangerous Items
No weapon, explosive, or other item that presents a risk of harm to persons or property, are is permitted on board. The items not permitted on board will be taken by ship’s Security. Items such as dive knives must be reported to ship’s personnel at the time of boarding. They may be permitted on board, but held in safe custody by the ship's Security staff when not in use ashore. Firearms are not allowed onboard. Guests who declare to ship’s personnel the presence of a firearm (on their person or in their luggage) will be given the opportunity to dispose of the firearm prior to boarding. Guests who fail to declare the presence of a firearm may be denied boarding.
Guests are strongly encouraged to wash their hands with soap and hot water after using the restroom and before eating or handling food. Medical experts say this is one of the best ways to prevent illnesses from starting or spreading.
Illnesses and Isolation of Guests
Celebrity Cruises follows practices and maintains policies that seek to prevent illnesses from affecting our guests. One of the best ways to prevent the spread of contagious illnesses like gastrointestinal viruses, colds and flu is to wash your hands thoroughly for at least 20 seconds with soap and hot water after using the restroom and again before eating anything. In the event you experience symptoms that indicate a gastrointestinal illness, such as diarrhea or vomiting, or know of someone experiencing these symptoms, you must advise the medical staff immediately. In addition, some gastrointestinal illnesses remain contagious up to 72 hours or more after symptoms subside; therefore, if you or someone you know experienced such an illness just prior to your cruise, you must immediately notify the ship's medical staff. This will permit the crew to take steps to reduce the chance that your illness will spread to others on the ship. Failure to immediately report a contagious illness to the ship’s medical staff, or to accurately describe its onset, greatly increases the likelihood the illness will spread to others and is a violation of this Guest Conduct Policy. In the event of a contagious illness, the ship's crew will take steps to curtail its spread to other guests, including if necessary, steps set forth in the Consequences Section below.
Fitness to Travel Safely
Guests with disabilities are not required to travel with another person as a condition to traveling on our ships. However, all guests must consider that crew members are not required to assist guests with personal tasks or personal hygiene needs. (E.g. assisting with eating, dressing, toileting.) Therefore guests requiring assistance with these functions should consider these needs when planning a cruise vacation.
If there is a question as to a prospective guest's ability to independently provide for their personal needs or hygiene without being a danger to themselves or others, and the guest plans to travel alone, this situation must be discussed with the company's Access Department prior to booking a cruise vacation. The Access Department can be reached at Special_Needs@Celebrity.com or by calling 1.866.592.7225. This will allow an individualized assessment of the guest's fitness to travel for the duration of the cruise without personal assistance. Unaccompanied guests attempting to board or found onboard without the ability to independently care for their personal needs will be evaluated to determine if they are fit to safely travel without assistance. Guests who are found unfit to travel may be denied boarding or removed from the ship at the next port-of-call.
Guests must ensure that they bring an adequate supply of any medication they require for the entire duration of the cruise. The ship's medical centers may not have a supply of any needed medication and not all medication will be available in the ports-of-call. Guests must not pack medication in checked luggage to ensure you always have immediate access if needed.
Save the Waves Program and Trash/Waste Disposal
Celebrity Cruises maintains a Save the Waves Program that focuses on three key principles: Reducing the creation or generation of waste materials; recycling as much as possible; and ensuring proper disposal of remaining waste. Trash should be properly disposed of in containers provided throughout the ship or in wastebaskets provided in each stateroom. Trash or other foreign objects should never be flushed down a toilet and guests are not permitted to discard any item overboard.
|Thalassotherapy Pool*||Age 16 and over*|
|Fun Factory Facilities||Ages 3 through 17, with age-specific sections.|
|Theater||Under age 16 must be accompanied by a parent or adult guardian|
|Pools**||Guests must be fully toilet trained to enter the pools or whirlpools|
|Whirlpools **||Under age 16 must be accompanied by a parent or adult|
|Ports of call||Under age 18 must be accompanied by a parent or adult|
|Bingo||Under age 18 must be accompanied by a parent or adult|
|Fitness Center||Age 16 and over|
|Aqua Spa||Age 18 and over
Ages 13 through 17 may only be present while participating in scheduled treatments
|Adult Night Club / Disco||Age 18 and over (see Alcohol Policy)|
|Casino***||Age 18 and over (except Alaska***)|
|Specialty Restaurants||Contact Guest Relations Desk for age restrictions.|
* During inclement weather and select hours, the ship may permit the Solarium Pool (if covered) to be used by persons under age sixteen (16) provided they are directly supervised by a parent or guardian.
** United States Public Health Department Policy (USPH) prohibits persons who are not toilet trained or use diapers, pull-ups or swimmers from using pools or whirlpools.
*** For all Alaska itineraries, guests must be twenty-one (21) years of age or older to gamble in the Casino.
Failure to act in accordance with this policy may result in:
Establishing and articulating a Guest Conduct Policy helps ensure that all guests are able to enjoy a fantastic, safe and secure cruise experience. Celebrity Cruises appreciates your support of this policy and hopes this will be the best vacation you have ever had.